Trees.com Anmeldelser 

I don’t like leaving negative reviews, and honestly, this is my first experience with this company.

I ordered a 1-gallon Red Dragon Japanese Maple, advertised as being 1 to 2 feet tall. The little tree arrived in apparently good condition.

However, the trunk has a very noticeable graft union. The lower portion is green, while the upper portion is brown, creating an unattractive and unnatural appearance.

I contacted the company, explained my concerns, and sent them pictures. Their response was that these trees are supposed to look that way.

However, after reviewing the customer photos and reviews on their website, I couldn’t find a single example showing such an obvious graft union, despite their insistence that this is normal.

I’ll let you judge for yourselves. Take a look at the pictures and draw your own conclusions.

Unfortunately, based on this experience, I don’t think I’ll be purchasing from this company again.

Purchased 6 Thuja Green Giant Arborvitae 4-5 ft for $366.97 love them

Tree recd in excellent condition well packaged, after sale question answerd immediately.

They addressed the problem right away and to my satisfaction.

Money Plant arrived in terrible condition. Online customer service didnt want to replace or refund it, advised to wait for 2 weeks to see if the plant rwcover itselfr. First and last time buying with them.

Excellent prompt customer service

Despite purchasing the insurance, they refuse to replace 3 of the trees I purchased that arrived dead. Every request they have made for pictures, descriptions, watering schedule etc.. have been provided, but this is clearly a ploy to avoid replacing dead trees. 4 months of 10 emails back and forth, and they still have not refunded or replaced.

Addendum- now that they have read this review, they have offered to replace the trees, after 10 months of back and forth emails... Only if I PAY the shipping, despite having paid the insurance for the purchase.

Do not buy from this company and do not buy the alive and thrive guarantee! They will do everything they can to keep from giving you store credit, even if plants arrive dead.

I purchased plants from this company for years, but unfortunately, I will no longer be a customer. They shipped me a pear tree that appeared to be diseased upon arrival.

I contacted them by email to report the issue. They claimed they had sent me a discount code and asked me to provide an update on the tree’s condition.

A month later, the tree had died, the discount code they provided did not work, and my subsequent attempts to contact them went unanswered.

Unfortunately, their lack of customer service and failure to resolve the issue have cost them a longtime customer. I now purchase my plants from Everglades Farm, where I have found both superior plant quality and much better customer service.

*They also quietly delete negative reviews on the plants on their site, so it looks false and only has 5 star reviews.*

I purchased 12 trees from Trees.com approximately two years ago, expecting them to match the description and representations on the company's website. Unfortunately, the trees have not lived up to what was advertised - they basically have grown about 1 inch taller and not any wider - not at ALL like the pictures on their website.

I am disappointed with the quality and the results, especially given the time and money invested.

I am seeking a fair resolution from Trees.com and would encourage prospective buyers to carefully review the product details and understand the company's guarantee and refund policies before ordering.

Edit: I spoke with someone from trees.com last night who offered me 30% off of new trees (no refund), but trees are already 20% off on their site. I also emailed pictures of the trees to them yesterday with no response.

I have purchased multiple trees and plants and will not buy from them again. They are not honest about the alive and thrive guarantee. They sent me a completely dead peach tree and after 6 months of looking at a a sick stick, repeatedly asked for more pictures and scratch test. My account shows that I have purchased trees and plants for years, a good customer. I need a good honest company.
Pictures and a scratch test were sent in May and then again in October.

Love buying from this company. They give so much guidance throughout the process of planting and growing my trees.

I wrote a WOUNDERFUL review because I was treat like family when there was an issue with my order. I even got extra emails from the “higher ups” and I felt like this was a genuine old school type company…….. that’s until I got my #%$& trees. They were packaged correctly that means they sent poor product. All the leaves fell off in a weak. The trees were thin, shorter than described and kind of dried out. I called the company and was not helped. The best I got was “call back next month” to see how the trees are doing. Well I can tell you that they can’t grow a full set of mature leaves in 3 weeks at this condition. So the answer is going to be even worse. I DONT TRUST TREES.com ANYMORE.

RUN, I’ve purchased almost 50 trees from
Them in the past year. The last two Leyland cypress I bought arrived on the verge of death. I spent two weeks trying to save them and they of course died off. I contacted support and they offered store credit… when I tried to repurchase the trees they were 50% more. I contacted support 3 times over a month and they pretty much told me it was my problem. BAD BUSINESS. They will take your money and send you dead trees.

Buyer Beware …Do NOT trust this company. The customer service is absolutely terrible but the real issue is they can not to be trusted. They sent me 4 foot browning dead juniper trees jammed into a box. 2 trees per box

Do not trust them. Go local

I was disappointed with the Chinese Dogwood. It had a few branches that had broken and was not a pretty shaped tree. The pink dogwood was a pretty shaped tress. Both were smaller than I hoped for. Hope the cherry tree and giant abortive are nice trees as well.

Delayed Shipments.... A lot of them. I ordered in March and every month right before the "ship date" they would send me an automated email about my order being delayed with a ship date for the next month. I let this go on for way too long because I was excited for my tree, but I finally canceled my order after it was delayed and "scheduled to ship" in late November. They didn't offer any reason for the delay and there was no attempt to make it right. Very disappointing.

0 stars if I could.

The company website promotes coupon codes, but the discount did not apply at final checkout. I ended up placing two orders, one without the coupon and another with it, and immediately tried to cancel the first order.

Despite contacting the company by both phone and email, they refused to cancel the duplicate order approximately 15 hours after it was placed.

There is also no option to cancel an order directly through Shop.app after checkout. When I called, I was told that cancellation requests must be made within four hours of placing an order. The problem is that their stated response time can be up to 72 hours, which makes that cancellation window extremely difficult to use in practice.

In my experience, their ordering and cancellation process is intentionally impossible and restrictive and leaves customers with no ability to correct an accidental or duplicate purchase.

Another major concern is their return policy for plants. According to the company, plants cannot be returned.

I also see this company advertised extensively through online ads and affiliate channels. I wish more of that effort were directed toward customer service and providing customers with a reasonable way to correct an order shortly after it is placed.

Avoid this company at all costs and please shop through your local nurseries.

I ordered a tree in March. About eight months later, still no tree. Every month, they send me an email saying the delivery is delayed another month. Over and over, and it has never come. I've had a spot for it in my yard, planting supplies for it, and time reserved for it, all wasted month after month. I understand delays happen, but this is not just a delay; this feels like a scam. I've had other good orders with them, but this is unbelievably bad, and they're making no meaningful efforts to make it right.