High Country Gardens Anmeldelser 

I purchased red creeping thyme. I planted it and seventy percent of it died. I called the company and they said that I needed to nurture it for about a year before they could tell me if it would take or honor any refunds. I nurtured it, and eventually it took and spread (about 2 years) and it turned out to be a pale lavender and white. It is the ugliest thyme I have ever seen. And now I have plenty of it. I'm going to have to start all over. I will never use High Country Gardens again. I dislike them very, very much. Don't shop here.

Orders almost $900 in microclover seeds. Bins had a lot of mouse poop and pee. Planted in the fall for best results. I should have gotten at the very least 1/3 acre. Got collective of about 5x10 area. I wrote 3x and called 4x, even from the beginning of finding the mouse droppings. Nobody would respond.

After sitting in a box shipping took 8 days and plants arrived in pretty poor shape. Ordered 6 plants: one was dead on arrival, two in very bad condition and the other 3 were definitely not worth the high price.
I sent pictures and have written emails, to no use. They are not a reputable responsive company. Do not buy from them.

Follow up: out of the clear blue sky I was given a full refund and a hope that I try to salvage the plants. A few have a chance.

Spent over $400 with them so far 6 plants have died and 2 more look like they will die. The size of them are very small, I E mail the company they said under review. They asked for pictures and told them it just looked like dirt. I will buy local from now on!!!! May 23 2026 I Don't recommend them

I filed a credit dispute with this company. They only sent three plants after I filed it, yet there are many more of their terrible quality plants in my garden that aren't healthy. They won the dispute--David and Goliath. Of course my cc company went with the big company and not the consumer. So again, I don't trust their warranty. This is the latest experience with High Country Gardens. Their plants are basically plugs, not fully rooted plants. Yet they charge as if you are getting gold not s..t. I wonder if other plants die what will happen.

Plants came healthy, larger than anticipated, shipped on time and are flourishing in ground. Very satisfied. Will order from them again.

Do not order. Paid $16 each + shipping for Russian sage plants. Received wet, crumpled cardboard boxes of loose soil crammed in my mailbox with a 1 inch wilted yellow stem at the bottom. TINY stems in a large pot. Waste of money, go to your local nursery instead.

Wow! They really are not the same nursery as they were years ago. I use to get real healthy plants. Never had any issues.
Never dreamed I had to look up reviews on them
Just another business gone downhill
I ordered 3 English Lavender plants. They came looking horrible and quickly turned gray. I tossed them out.
Doubt I’ll get any response to refund.
Did receive a full refund so glad about that.

I placed an order for Monday for five small plants. I immediately sent a follow up email asking if I could add two additional plants. An immediate AI response came to me and said someone would follow up with me regarding adding the plants. I emailed the next day and the next day as well as tonight asking for some sort of response. I have never received any type of communication from a person.

Very disappointed in customer service and wish I had read all these reviews first. They have AI auto response to email set up for an obvious reason because they don’t take the time to return any of them.

Very disappointed, hoping I can cancel my order before it ships.

I ordered 6 granita raspberry ice plants. From order to arrival it took 10 days. Plants did not look well.
I sent pictures. A quick email response with a new order number for replacement.
Couldn't be happier

Bad experience overall. I placed order online and before the order even shipped your website is having discounts and free shipping promotions. I requested price adjustment and you refused without hesitation. The same situation happened with another landscaping company and they refunded immediately. Then I received the grass in poor condition almost 90% dead. Overall terrible customer service and experience. Will not buy again.

All 14 plants came dead: 2 days en route and 2 days on warm weather porch. They do not guarantee condition once it leaves their warehouse. The condition had to be bad to arrive in that mannitol. Their “automated email” on arrival time did not arrive despite their claims.

Ordered a variety of plants all shipped within a few days but would suggest they never ship on a Friday. All our plants arrived in good condition, and are thriving after a month. Ordered in early May, it's now Mid June.

19 plants ordered - currently about half are waterlogged and I'm trying to save them from root rot. Six are infested with massive colonies of spider mites and aphids. Considering they were all packaged in a box together for delivery I'm sure the rest have also been impacted. Isolating them all in hopes that I can save some of them before it's too late to plant.

They ship fast, but the plants don't look like the photos; completely different colors for the coral bells I received. The cost was very high for the size of the plants as well. I paid $16 for them and they are 1/4 the size of the $10 plants I got from the hardware store in town. That store didn't have a large variety, so I bought 12 from HCG, and they are VERY disappointing.

All the seeds from a few that were to be wildflowers failed. Out of a very few live flower plants ordered one was totally dead on arrival. The field for the seed was cleared, tilled, and lightly strawed over the seed.
High Country was emailed 3 times. One email they did request the dead little 4 inch plant. There was nothing buy earth rot roots, so we sent pictures. From the company came no response. Totally ignored a customer's concerns.

The company has great marketing and their catalog has valuable information. The quality of the plants I have received has been abysmal. Few are alive & though they claim their plants have wonderful root systems my experience in both my fall 2023 and spring 2024 orders has been quite the opposite. Tiny plugs have been hastily shoved into dry potting media and shipped. No survivors! Don't waste your hopes and $$.

Phone “ customer service” is useless.
There is no customer service
Only I plant from large order arrived.
Charged fully…no one will answer emails on the rest of the order.
Are they out of business❓

We ordered xeric plants for our arid Central Valley Utah area, based on zone and soil type (clay). We purchased a pre-planned garden, and they substituted one of the plants with another plant that is supposedly not suited for clay. In addition, we received the plants a week earlier than planned, leaving us scrambling to get the area ready.

I tried calling them with questions about amending the soil and waited on hold for 3+ hours after which I was automatically disconnected. I called back and was told by an automated message that it would be 12 min. Now going on an hour! (I did email but received reply that it would be 4 days for a response!!)

Purchased some xeriscape lawn seeds through their online store and something came up that I was unable to use them so I decided to return them. I couldn't find anything on their website about how to return products so I used the chat function to ask about making a return. I had to wait over half an hour for someone to send me a copy-paste response about making returns. A couple days later, I shipped the items back and shortly after sent an e-mail with the tracking number, as instructed. The next day I received a reply that my refund is being processed, but it was over $16 less than my original total with no explanation of why. I reached out to ask about the discrepancy and about an hour later I got a response that it was because shipping is non-refundable. The area on their "Guarantee" page that explains this is separate from the "Returns" section, which I feel is misleading. I pointed out that the discrepancy still did not match with the original shipping cost and again had to wait a long time for a response, which was that the additional $1.23 was for tax on the original shipping. Since I had to pay to ship back my return, I am now out nearly half the cost of my order in the first place. It would have been much better for them to explain in my refund confirmation why there was a difference in the amounts and for the returns process to be easier for customers to know the whole process without reading the entire "Guarantee" page and waiting 30+ minutes to get a pre-written response about how to make a return. Overall, I think it unfair to have to pay for shipping both ways and the level of customer service is very poor. Do not recommend.