Prep machine faulty. Overheated electrically and no longer working. Contacted Tommee Tippee in literally every way possible, every platform and was ignored or fobbed off. Finally got a result, they we... Vis mer
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L'unica marca che si può comprare per qualità, costo inferiore agli altri rispetto alla qualità che offre e assistenza sempre presente ed attenta al cliente. Posso solo dire che mio figlio di 16 mesi... Vis mer
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Purchased a Tommy tippee cooling flask which has been a lifesaver, had an issue with the lid flashing and not updating, which after contacting through live chat/email this was resolved quickly by a re... Vis mer
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Have messaged tommee tippee tonight on there business page speaking with Sophie and Diego and they have both been so helpful with helping me with an issue I had and they managed to get this resolved i... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktopplysninger
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannia
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Enestående
12k anmeldelser
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Excellent support
I have spoken with Andy regarding PrepGo flask issue and he helped me without any hesitation and sent me new one..
Thanks a lot for your help and support
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Rahil,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists were able to help resolve your issue so quickly and get that replacement out to you.
We will be sure to pass along your kind words to Andy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Extremely helpful
Talked with a lovely agent Cienna to replace a broken product (through no fault of my own) she helped me create an account to replace it free of charge. Great service.
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Alex,
Thank you so much for taking the time to leave this lovely review.
We are so happy to hear that Cienna was able to get this sorted for you.
We will be sure to pass your feedback along to her.
Please do not hesitate to contact us again if we can help you in future.
Best wishes,
Tommee Tippee
I am currently pregnant and expecting…
I am currently pregnant and expecting triplets and already have a three year old son. As we all know buying everything you need for one baby can be overwhelming and costly never mind three. I was encouraged by a memeber of my local community hub team to contact baby brand to see if they offer any for of schemes as she was aware some do. I messaged Tommee Tippee and received a response from them within minutes. All though they informed me they don’t currently do any of these kinds of schemes they were so helpful/kind and offered to send me some bottle free of charge to help me and my babies. They have sent a beautiful box of 6 bottles and the two members of staff I spoke with Martin and Beth were both so helpful and friendly. I couldn’t recommend this company enough.
Thank you so much
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Shelly,
Thank you for taking the time to leave such a wonderful review.
It's amazong to hear that Martin and Beth were so helpful and friendly and offered to send you some sample bottles for your little triplets.
We hope they all end up taking to them and it helps make everything a little bit less overwhelming for you.
Best wishes,
Tommee Tippee.
Great customer service
Great customer service. Izzy was very helpful and friendly and got everything sorted
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Sarah-Jane,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that Izzy was so helpful, and she was able to get everything sorted for you.
Please do not hesitate to contact us again in future if there is anything else we can help with.
Best wishes,
Tommee Tippee.
The BEST customer service
The BEST customer service I’ve experienced in a very long time from Florence!
I’ve been feeling overwhelmed with constantly pumping, washing and sterilising on what feels like a never ending cycle and wanted to purchase spare parts to lessen this overwhelm (but also because these do need to be replaced periodically and some parts are showing signs of wear) however not all of these parts are available to purchase on the website.
After speaking to Florence on the online chat, I now have multiple spare breast pump parts being sent out at no cost, even though I was willing to purchase these!
Would definitely recommend!
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Jade,
Thank you for taking the time to leave such a lovely review of your experience with Florence.
It's so wonderful to hear she was able to support you and help guide you through your pumping journey by offering you some extra parts for your pump.
We hope you continue to love this pump going forwards!
Best wishes,
Tommee Tippee
spoke with Honorine in customer service…
spoke with Honorine in customer service excellent service very helpful and resolved my problem.
I would not hesitate to purchase from Tommee Tippee wish all companies had such helpful staff thank you.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Michelle,
Thank you for taking the time to leave a lovely review of your experience with Honorine.
We are so happy to hear she was excellent in helping with your query and getting everything resolved!
Best wishes,
Tommee Tippee
Very impressed
Very impressed. Contacted support on their live chat function on the website - Nicholas responded live at 2am and sent out the relevant breast pump flange inserts free of charge. All resolved within 5 minutes! Amazing service from Nicholas, thank you!
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Ellena,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to quickly help resolve an issue and get those parts out to you so you can keep pumping.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
I called in regards to a parcel that…
I called in regards to a parcel that hadn’t arrived and by the afternoon It had been sent straight out and delivered . The lady I spoke to was so lovely and helpful ! My problem was solved so fast would highly recommend.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hello Eleanor,
Thank you so much for the lovely 5 star Trustpilot review in relation to your recent interaction.
We are so glad to hear that Beverley was able to help you with your order delivery.
Thank you for your comments on how the problems was solved quickly and you were able to recieve your order.
Warmest Regards.
Tommee Tippee.
Safety issue with Prep Go! Avoid
I purchased a Prep Go Formula Feed Maker and experienced an issue with the hot water flask. The flask appeared to be missing a sealing ring, resulting in hot water escaping during use and causing a minor burn.
I reported the issue immediately and provided photographs and video evidence. Despite this, I was initially told that no refund, replacement or goodwill gesture could be offered until the product had been returned and assessed, which could take several weeks. This would have left me without both the product and my money whilst the investigation took place.
After significant escalation, Tommee Tippee eventually agreed to issue a refund before assessment and offered a “goodwill” discount code but was the same as an offer that was currently in place and available to everyone!
The return process then became problematic. I waited at home for a courier collection which was recorded as unsuccessful. Whilst the courier provided a photograph of my property, there was no knock on the door or doorbell and I received no call, text, card or effective notification that a collection was taking place. As a result, the collection did not happen.
I then offered to return the product via a prepaid postal method instead. Tommee Tippee advised they could only reimburse postage costs after I had paid them myself. As a parent of a newborn, I did not feel it was reasonable to continue incurring costs and inconvenience to facilitate their investigation.
Ultimately, Tommee Tippee refunded me and instructed me to dispose of the product rather than return it for assessment and this is a potential safety risk to other new parents! Be aware!
My frustration is not only with the product issue itself, but with the amount of time, effort and escalation required to reach a resolution that I believe could have been achieved much earlier with the final outcome showing their lack of care for the consumer and safety of their products.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hello Becki,
Thank you for taking the time to leave feedback on your recent experience with us.
We are sorry to hear that you are unsatisfied with the way your case was handled. It is a standard process for us to complete a full internal investigation when a claim is made that someone has been injured to ensure we are adhering to our duty of care. Our ususal process would be to wait for the outcome of this assessment to ensure we are using the findings of the investigation to provide the most suitable outcome.
As you explained that there was no fault with the product but what caused the issue was a missing part, we factored this in when making our decision on how best to support you. We did not want to make you wait for the outcome if the result would be confirming that the reason for this was due to the missing part. After discussing with you what would be the best outcome for you, we came to an agreement and this was actioned without delay. We assure you that the safety of our consumers is our top priority and this is why we have these processes in place. However, we will always consider your personal circumstances and will tailor our way of handling to best help you.
After the collection was unsuccessful and discussions around alternative ways of returning this to us became unsuitable for you, we agreed that disposing of the product may be the best option to avoid further use of the product but also to not inconvenience you any further.
We are dissapointed to hear that after the gestures of goodwill provided and time spent to find the right solution for you, you still feel unsatisifed with how this has been handled.
We can see you are still in contact with the Parent-Care team and we hope that this can be resolved for you soon so not to cause any further frustration.
Tommee Tippee
It was all in all a good experience…
It was all in all a good experience other than I cant find info on whether my product i bought was microwave safe or not.
28. mai 2026
Svar fra Tommee Tippee UK
Hi Rebecca,
Thank you for taking the time to leave a review.
We are glad to hear you found the experience to be good overall however we do apologise to hear this was not a 5 star experience due to the lacking information.
We shall get a Parent-Care Specialist to reach out and discuss this in more detail so we can turn around your experience.
If you need any more support please do not wait to reach out and we shall be sure to make sure all information can be found easier online.
Best Wishes,
Tommee Tippee
Personal and real customer care
Received prompt responses and a resolution to an issue I was encountering with a recent purchase of self sterilising bottles. Diego was incredibly helpful and thoughtful.
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Peachie,
Thank you for taking the time to leave a kind review of your experience with Diego.
We are so pleased to hear he was so helpful and throughtful when helping with your query about our bottles.
Best wishes,
Tommee Tippee
Online chat support
Contacted the online chat and spoke to Beverley when my prepgo sensor stopped working. She was very helpful and was able to send a new one out to me.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Jessica,
Thank you very much for your feedback. We are delighted that you had a great experience with Beverley, and that she was able to fully assist you.
We will be sure to pass your feedback on her.
Hopefully you continue to use our products in the future.
Best Wishes
Tommee Tippee
Replacement for travel flask
Contacted customer service as mybabys PrepGo Portable Formula Feed Maker wasn’t showing the star to say if the water was cool enough a girl called Florence immediately sorted this for me got me a replacement straight away nicest girl so nice to see people who actually want to help mums ThankYou again cannot recommend tommee tippee enough .
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Laura,
Thank you for taking the time to leave a lovely review today.
We do apologise you had to contact in with an issue relating to one of our products. However, it is great to hear that Florence was able to resolve this so quickly and get out a replacement immediately.
Thank you for the kind words and recommendations.
Best Wishes,
Tommee Tippee
I emailed with a query in regards to…
I emailed with a query in regards to our cups we’ve been using. I spoke with Sophie, Martin and Izzy and they were all very polite very helpful and my query was sorted within a day! Very happy and the customer service I received was second to none, thank you to Sophie, Martin and Izzy for a quick response and a happy outcome. Very much appreciated!!
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hello Gemma,
Thank you so much for leaving such lovely feedback.
We are delighted to hear our Parent-Care Specialists were quick to provide a solution and provided great service!
Please do not hesitate to reach out again if you do need anything in the future, we are always happy to help.
Warmest Wishes,
Tommee Tippee
Great after sales experience
Well, what can I say from a premium brand like TT.
From sales, customer services to after sales team... they have been amazing.
My conversation & correspondence was with a lady called Susie from TT. She went above & beyond to assist me with a exchange process I needed for my premature baby.
Her mannerism, personal touch & insight for my circumstances were so heartfelt.
My overall experience with TT was great & I'll be for sure coming back as a customer.
Thank you all team & Susie - keep doing what you do, you are a great individual 🙏🏽🥰.
26. mai 2026
Svar fra Tommee Tippee UK
Hi KP,
Thank you for taking the time to leave such a lovely review!
We are thankful to hear about the lovely words you have towards us from every stage of your journey with us.
We understand how little ones needs can change so it is great to hear Susie was able to provide a personalised and heartfelt experience for you providing your little one with the exchange they need.
If you ever need any other support please do not wait to reach out!
Best Wishes,
Tommee Tippee
Amazing customer service
Amazing customer service, I had a part break on my prep machine and I got in contact and they had a new part sent out the next day
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Kyle,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get you that part out to you so quickly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Product support
I had issues with bottles fading and the customer service team Anthony rectified the issue by sending replacement bottles. I am very happy with the products and so is baby. I also use breast pumps by tommee tippee and think these are amazing too. Very good company and products :) I definitely will continue to purchase my baby products from here and am really excited to try new products for weaning etc in the future :)
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Samantha,
Thank you for leaving a lovely review of your experince with us and our Parent-Care Specialist Antony.
We are very pleased to hear he was about to help with your query about your bottles.
It's wonderful to hear you use and love out breast pumps and hope you continue to love our products when it comes to weaning!
Best wishes,
Tommee Tippee
Customer Service Team Are Amazing!
Great products and the customer service team are amazing! Our Prep Go Formula Feed Maker stopped working and within 24 hours of messaging the team, an order was made for a replacement, free of charge. Thanks again to Sophie & Andy for your help.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Adele,
Thank you for taking the time to leave a review of your experience with Sophie and Andy.
We are so happy to hear they were amazing assisiting with your query and offered you a new PrepGo.
Best wishes,
Tommee Tippee
Excellent help thanks so much
Excellent help thanks so much. Sent me a product free of charge for my disabled daughter v Very kind & helpful
28. mai 2026
Svar fra Tommee Tippee UK
Hi Victoria,
Thank you for taking the time to leave a review of your experience with our Parent-Care Specialists.
We are so pleased to hear they were happy to help of offer some bits for yur little one. We really hope she loves them!
Best wishes,
Tommee Tippee
Absolutely amazing service!
I wanted to leave a review because my experience with Tommee Tippee’s customer service was absolutely amazing.
When I first contacted customer service, I thought no one had responded for two days. It turned out there was a technical error on the website, and I simply hadn’t received any of their messages. I started a new conversation, and this time it worked perfectly. The lady helping me kindly copied and pasted our previous conversation and asked if I could now see the messages. That reassured me I hadn’t been ignored — it was just a website glitch.
I explained the issue with my product, and they kindly offered me spare parts, which was fantastic. They prepared my package very quickly, and I received it in no time.
I’m already using several Tommee Tippee products and I’m very happy with them all. They make my daily life so much easier ☺️ I can trust Tommee Tippee 100% — their products work perfectly, and if anything does go wrong, you know you’ll get excellent help.
Absolutely amazing service!
Thank you so much to the customer service team for your unbeatable care and support!
26. mai 2026
Svar fra Tommee Tippee UK
Hi Adrianna,
Thank you for taking the time to leave some feedback.
We're delighted to hear how satisfied you are with the level of service you have received from our Parentcare Specialists to support you with your query. We could not be happier to hear that you have trusted our brand and how much our products have made your daily life easier!
We really appreciate your feedback and we're pleased to hear you had a great experience and that you felt supported by our Specialists. We understand how important it is for your products to work as expected and be reliable and we hope you continue to love our products as much as we do.
We are always happy to help!
Wishing you all the best,
Tommee Tippee
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