Debbie a friendly real person who took over after a few quick questions from the Ai chat bot made the whole experience of finding a replacement part for a recently purchased baby food machine very st... Vis mer
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Tommee tippee white cooling flask has been flashing red after just a few uses. Contact made with customer services and spoke with Debbie who was very helpful and was able to see that the product was f... Vis mer
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I’m incredibly grateful to Martin from Tommee Tippee for going out of his way to help me find the correct inserts for my electric pump—and, to my surprise, he provided them completely free of charge... Vis mer
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I contacted Tommee Tippee after experiencing issues with 9 of my 12 Natural Start bottles after less than 3 months of use, as well as problems with my PrepGo flask. Although I was disappointed wi... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktopplysninger
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannia
- 08085 97 98 99
- tommeetippee.com/en-gb
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The tomee tippee day and night machine…
The tomee tippee day and night machine is a dangerous disgrace of a product, when setting it up, it clearly stipulates on the machine to add boiling water, yet the instructions stipulate to add cold water, you can easily add boiling water to the machine and subsequently damage the filter, making it dangerous for babies to have. This truly is a mismatch of terrible information where one conflicts with the other. This company needs to be sued if any child becomes ill through their product.
In addition, there are so many negative reviews about these machine products and I am not surprised, it's likely that tomee tippie have got these manufactured on the cheap, maximising their margins and not giving any care towards their customers.
Update: refills are also a nightmare to get hold of, no one stocks them on Amazon, likely down to such few people owning them because they are such a garbage product. Seriously, tommee tippie is tipping me over the edge.
What a disgrace of a company.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Darren,
Thank you for taking the time to leave your feedback on your experience with the Perfect Prep.
We are sorry to hear you have difficulties with the set up, there are different steps of the first time set up that would require different temperatures of water to be used. We have a variety of guides and videos available online if you are having trouble as well as our Parent-Care specialists who are happy to help walk through the process.
We appreciate your feedback and will pass this on to our team so we can look to improve our process and product for the future.
We would love to support you further on this, unfortunately TrustPilot has not given us your contact information. If we can kindly ask you to contact us on the following.
Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Warmest Wishes,
Tommee Tippee.
Spoke with Debbie
Spoke with Debbie.
Great customer service, clear, empathetic and helpful. Great experience and solution. Thank you!🥰
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Fran,
Thank you for taking the time to leave some feedback.
We're delighted to hear how satisfied you are with the service provided by our Parentcare Specialist! We're pleased to hear you have found us to be clear, empathetic and helpful in assisting you with your query and we're glad to hear this has been resolved swiftly for you.
If you need any further assistance, please do not hesitate to reach out to us!
Wishing you all the best,
Tommee Tippee
Have purchased a lot of tommee tippee…
Have purchased a lot of tommee tippee products since having my daughter however the new anti colic bottles I purchased were leaking. Contacted customer services via online chat spoke with Nicholas and the issues was resolved immediately and a new order placed for replacements bottles. Great products and great customer service.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Chelsea,
Thank you for taking the time to leave some feedback!
We're sorry to hear that you had experienced this issue with your bottles and we're delighted to hear that this was resolved swiftly by our Parentcare Specialists. We're thrilled that you're satisfied with the service provided to you and we could not be happier to hear that some replacements are on the way. We hope you continue to love our products as much as we do!
Warm Wishes,
Tommee Tippee
Debbie was very helpful great customer…
Debbie was very helpful great customer service very happy .
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Grace,
Thank you so much for taking the time to leave feedback on your experience with Debbie!
We are delighted our Parent-Care Specialists were able to help you, it's great to hear you are happy with the service you received.
Warmest Wishes,
Tommee Tippee
Contacted the live chat on the website…
Contacted the live chat on the website and spoke to Nicholas G, this was due to having Tommee tippee natural start bottles I have used for only 2 months and the print on the bottle including the measurements wearing off, he was very helpful went through all the necessary information about the bottles and how we use them and then proceeded to offer to send out replacements for all 6 bottles we have, very happy with this outcome
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Jessica,
Thank you for leaving a review of your experience with Nicholas.
It's wonderful to hear how helpful he was when looking into your bottles and offering a replacement for you.
Best wishes,
Tommee Tippee
Tommee Tippee customer service
I have personally used Tommee Tippee products with my own kids. Today I had a question in regards to a friend and I contacted the company through Facebook. I got put in contact with Nicholas G and they where amazing. So quick to respond and beyond helpful
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi,
Thank you for taking to time to leave a review of your experience with Nicholas.
We are so pleased to hear how quick and helpful he was when assisting with your query.
Best wishes,
Tommee Tippee
Great customer service
Nicholas, Izzy and Jo were very responsive and greatly helped with our query. They sent a replacement product when the spare part we needed was not available. Thank you!
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi,
Thank you so much for taking the time to leave us this lovely review.
We are so happy to hear that you had such a great experience with our service and that Nicholas, Izzy and Jo were so helpful in sending you a replacement.
Please do not hesitate to contact us again if we can ever be of further assistance.
Best wishes,
Tommee Tippee
Excellent customer service
Excellent customer service! My flask issue was resolved quickly, professionally, and without any hassle. The support team was friendly, responsive, and genuinely cared about helping. Thank you, Tommee Tippee!
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Kamal,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that you had such an excellent experience with our service and that your issue was resolved quickly without any hassle.
Please do not hesitate to contact us again in future if we can ever be of more assistance.
Best wishes,
Tommee Tippee
Broken perfect prep machine on arrival
Broken perfect prep machine on arrival, was not able to use it at all. Dissapointing and unreliable when we have a new baby to care for. Nowhere to get product support or a new unit on the weekend.
Really left me stuck in a bad place with a newborn to look after
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Sab,
Thank you for taking the time to leave us this feedback.
We are sorry to hear that your PerfectPrep has not been operating as you would expect. We can completely understand how frustrating this must be for you with a newborn baby to look after.
We would love to support you further with this but unfortunately TrustPilot has not shared your details with us. Please can we ask that you reach out to us to discuss this further at: Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Best wishes,
Tommee Tippee
I purchased the RapidCool expecting it…
I purchased the RapidCool expecting it to make preparing bottles on the go easier, but unfortunately my experience has been disappointing.
The main issue is that the temperature indicator isn’t reliable or as clear as advertised. It can be difficult to tell when the bottle is actually safe to use, which isn’t something parents should have to second guess when preparing a feed for their baby. As a result, I’ve lost confidence in using the product.
I have also found the display itself difficult to use, making what should be a simple process more stressful than it needs to be.
What has added to my frustration is the lack of a customer service email address. Not everyone has the time to sit on live chat or answer phone calls, especially with a young baby. It would be much more customer friendly to offer an email option so customers can explain issues in detail and keep a written record of conversations.
Overall, the idea behind the product is great, but the execution has let it down. I hope Tommee Tippee reaches out to discuss this feedback, as I would appreciate the opportunity to resolve my concerns directly.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Thank you for taking the time to leave your feedback.
We are extremely sorry to hear you are experiencing an issue with your PrepGo Cooling flask, we fully understand how frustrating and inconvenient this matter will be for you and your little one and how important the product is for your feeding journey, especially when out and about.
We are sorry to hear you have found reaching out has been frustrating, and we do not have a direct email address to contact, we do have Livechat, Facebook and Phone contact.
Our opening hours for social are Monday-Friday 8am-10pm and from 9am-12pm Saturdays.
Phone Monday-Friday 9am-5pm
We are sorry you have lost confidence in our product and would certainly like to put this right for you. One of our parent-care specialist has reached out to you via email to help resolve this matter.
Warm wishes.
Tommee Tippee.
Contacted customer services on Facebook…
Contacted customer services on Facebook with a question, had a really helpful and very fast response, answered my question and helped to find a solution to my problem, spoke to Martin who was very understanding and went above and beyond to help me out on a Friday evening. Fantastic customer service
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Sarah,
Thank you for taking a time to leave a review.
We're delighted to hear about your positive experience with our Customer Care team. It's fantastic to know Martin was able to answer your questions quickly, find a solution, and provide the support you needed, especially on a Friday evening.
We'll be sure to pass your kind words on to him, as we're sure he'll really appreciate them.
Best Wishes,
Tommee Tippee
Had a problem with leaking on the big…
Had a problem with leaking on the big kids bottles, and Beth help me with the issue straight away. They sending me out one to replace the broken one. Very helpful
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Shannon,,
Thank you for providing us with your feedback.
We are pleased to hear that Beth was able to help and support you straight away.
Hopefully you continue to use our products in the future.
Best wishes,
Tommee Tippee
Contacted the support team this…
Contacted the support team this afternoon and spoke with Debbie, she was able to very quickly answer my call and get to the bottom of my issue. one very happy customer thank you for your time Debbie!
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi,
Thank you for taking the time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help resolve your issue quickly and leave you with such a good impression.
We will be sure to pass along your kind words to Debbie.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Most temperamental machine
We bought the Tommee tippee perfect prop pro, it is an ultimate waste of money, the most temperamental machine there is, it doesn’t dispense the water if the room temperature is “above a certain point” (that temperature point is something I still can’t determine), we called team and they suggested to keep the tank of water in the fridge! And they won’t send someone to fix the problem nor will they replace it (I would prefer it if they would just take it back and give me the money I spent) . Please go for other options in the market and don’t waste your money on this
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Samith,
Thank you for taking time to leave your feedback on your experience with the Perfect Prep Pro.
We are sorry to hear you are having difficulty with it during the hotter weather, we designed it with a temperature sensor as a safety feature to prevent a feed from being too hot for your little one.
We would be happy to continue to look into this with you, unfortunately TrustPilot has not provided us with your contact information so if we could kindly ask you to get in contact with us. https://www.tommeetippee.com/en-gb/pages/contact-us
Warmest Wishes.
Tommee Tippee.
Great customer service team
I wanted to buy replacement file pads for the electric nail file and got in touch with the customer service team.
I cannot fault them at all. They have been quick to respond and made sure I got what I needed sent to me immediately. I was sent an entire replacement nail file. 5 stars to their customer service team!
The only reason I’ve dropped a star is because I would’ve preferred to just buy the replacement parts as I feel replacing the entire file is unsustainable and wasteful. I hope that their website offers the option to purchase just the replacement parts in the future.
19. juni 2026
Svar fra Tommee Tippee UK
Hi Maria,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists were able to help quickly get that replacement out to you and your little one.
We will be sure to take on your comments about the sustainability of replacement heads and are looking to have the heads back in stock soon.
Please do not hesitate to reach back out should you ever require any further assistance.
Warmest Wishes,
Tommee Tippee.
Perfect Prep machine
I am extremely disappointed with the new Tommee Tippee Perfect Prep machine. Whenever my house is even slightly warm, the machine refuses to work. I’ve followed all of the guidance, including keeping the water tank in the fridge before using it, but it still regularly fails.
As a parent of a newborn, the last thing you need is a bottle prep machine that you can’t rely on. Because of this issue, I’ve had to spend hundreds of pounds on ready-made formula bottles over the last five weeks just to make sure my baby could be fed safely.
A product like this is supposed to make life easier for parents, but instead it has caused nothing but stress, frustration and extra expense. For a well-known brand like Tommee Tippee, I expected a reliable product, especially considering the price.
I would not recommend this machine based on my experience unless Tommee Tippee addresses these issues. Parents need a product they can depend on, regardless of whether their home is slightly warm.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Michaela,
Thank you for taking the time to leave this feedback for us, We are sorry to hear that you have been facing this issue with your PerfectPrep machine.
We love the warmer weather, but your Perfect Prep may not and sometimes needs a little more attention. There is a probe in with machine that is constantly checking that the water dispensed will create a safe feed for your little one.
Because of this, If the tank temperature reads as outside the required temperature then the machine will signal a temperature warning and stop dispensing, this is a safety feature we have added to the machine. Don't worry though, we have lots of support available to get you back to feeding your little one with ease.
To bring the temperature down, you can top the jug up with fresh, cold tap water, or you can even add some ice cubes. We designed the jug in a way that means you can place it in the fridge to keep it cool, just remember to take it out of the fridge and wait around 15 minutes to let the water get to a suitable temperature before dispensing.
We would love to support you with this further, but we can not see your details on TrustPilot, Please can you contact us through Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Best wishes,
Tommee Tippee
Morgan handled my problem efficiently…
Morgan handled my problem efficiently and successfully; offering a replacement.
Would prefer a phone conversation but the online chat did the job.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi KC,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able t help resolve your problem quickly and get that replacement out to you.
We will be sure to pass along your kind words to Morgan.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee
I had a problem with one of the item
I had a problem with one of the items I had brought. Cienna, Debbie and Marti helped resolve this issue and sent me a replacement. It was really easy and it was all resolved within the same day. Very happy with the customer service I was given
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Emma,
Thank you for taking the time to leave some feedback on your experience with us!
We're so glad to hear that your query has been resolved swiftly by our Parentcare Specialists and that you have found this to be really easy and efficient. We're delighted to hear how satisfied you are with the service provided, and we hope you continue to love our products as much as we do!
If you need any further assistance, we're always happy to help.
Warm Wishes,
Tommee Tippee, and
5* service!
5* service!! Honorine, Nicholas and Martin were a great help and very attentive when trying to find a replacement piece for a breast pump. My only issue would be the ability to get in contact in the first place. I couldn't find an easy way to contact the company and ended up contacting through a French chat bot. But I wrote my issue in English and got a timely reply back through my email. In English.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hi Chiara,
Thank you for taking the time to leave a review today.
We do apologise to hear you were not able to easily reach out and you can find out contact page here: https://www.tommeetippee.com/en-gb/pages/contact-us should you need to reach out in the future.
However, it is great to hear that the team were able to work together to give you such a personal response ensuring you felt heard during your interaction with us.
Please do not wait to reach out if you need anything else!
Best Wishes,
Tommee Tippee
I spoke to a lady called Debbie today…
I spoke to a lady called Debbie today who was fantastic and dealt with my query so well and in a timely manner. All resolved and really gratefully of such good customer service. Thank you.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee UK
Hello Kacie,
Thank you so much for taking the time to leave such a lovely review!
We are delighted to hear our Parent-Care Specialists were able to assist you, we will be sure to pass your kind words back to Debbie.
Warmest Wishes,
Tommee Tippee
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