Tommee Tippee UK Anmeldelser 

I had a faulty rapid cool and within a short phone call I had a new one on order for me, and spoke to a very helpful customer service team member called Nicholas G.

Purchase was for me daughter.
Not heard about any problems yet. So I assume everything is good.

I phoned TT because I couldn’t purchase our usual dummies as the designs have changed and my boy is ND so likes particular types however Beverley was very kind understanding and spoke to Charlie on the phone to explain the situation which was lovely. We have hopefully found a resolution we’ll wait and see. I appreciate TT have to change designs but it does make life a little harder when you have a neurodivergent child. Thank you Beverley hopefully the new dummies will work out and I’ll order some more.

I spoke with a lady called Debbie on a online chat with regards to some issues Iv been having with my sons bottles he uses she was very helpful and polite and ordered a replacement bottle with no hassle really grateful for all her help

Excellent products. Couldn’t do without the dream maker and the portable black out blind.

The perfect prep machine is a life saver. Tried making a bottle the normal way and I’d sooner just press a button on the TT machine.

Excellent customer service from the team too!

Lost a sealing ring for my portable bottle warmer. Contacted support and they were absolutely fantastic! Izzy had the part on order for me in no time. I couldn’t have had a more positive experience.

I contacted Tommee Tippee as the markings were coming off my bottles that i had only had for 10 weeks. I spoke with Cienna and Beth who were lovely enough to organise a replacement! They were very helpful and professional :)

My electric breast pump lost suction power but I didn't have the receipt as it was a gift. It proved difficult to get any help at first bc the product is not discontinued. However Florence was very helpful and did what she could by sending out a selection of new parts to hopefully get the pump working again (which it is). Florence was very helpful

Although the product used to work great it has now become unusable

Got in touch in regards to a faulty hopper on my prep machine, a free replacement was issued the very next day! Would 100% recommend, has been a stress free positive experience, thank you! (Deb and Flo)

Just wanted to say how amazing the customer care team have been especially Debbie and Sophie! I purchased an electric breast pump and couple of years ago and since returning to breastfeeding my second I was worried about the parts etc so contacted tommee tippee. The customer service I got was second to none, they was so helpful, friendly and was so kind to replace the pump parts for free. Thankyou so much. Will definitely recommend tommee tippee to anyone 😊 Alot of company's will happily take your money and not care about what happens to the product afterwards. Any question big or small the customer care team are very efficient at answering any queries with there products.

I emailed as my autistic son started using a sports bottle from tommee tippe but its old stock but the agent is sending me a bottle that might work Nicholas was absolutely brilliant

I was gifted a preloved breast pump but a few bits were missing i contact tommee tippee through facebook and spoke to Debbie and Cienna very professional and understanding and the replacements have been ordered.
Thankyou both so much for your help and amazing customer service.

Florence and Izzy were brilliant at helping resolve my issue and it was sorted very quickly. Very pleased with my experience.

I had a faulty portable feed maker and I reached out to the customer service and I had help from Izzy, Cienna, Nicholas and Antony who were all such great help. I provided photos and videos of the feed maker not working and even though I responded late the to being busy, I still heard back from them within hours and a replacement is currently on the way.
I am extremely grateful for the help and couldn’t recommend them more

We’ve used a few tommee tippee products now and the quality is very good. Their ‘Letsgo’ portable bottle warmer has been a life saver. We warm breast milk from fridge temperature to 45 degrees and it can do that 2.5 times on a charge which is good. Heating from room temp or from fridge to 37 degrees will obviously get you more feeds but has been brilliant for our use. We recently had a silicone gasket break on the bottle warmer and needed a new one, contacted Tommee Tippee and they sent one out free of charge as goodwill. Great service

Had a faulty cup bought from Amazon, and the customer service from both Florence & Nick was absolutely perfect in every way, they were helpful and understanding and I could have asked for any better communications. They sent out replacements quickly. Simply amazing :)

Over the last three months, my experience with this company has been incredibly frustrating and disappointing.

I purchased a machine that repeatedly failed to make bottles as intended. After reporting the faults, I returned the original machine for assessment. Rather than resolving the issue, I was sent a replacement machine, which also developed faults. I then had to return that machine as well. In total, I have returned two separate machines, yet I am still left without a working product.

I was told that the machine returned to me today was my original machine. However, this is simply not true. The batch code on the machine I received is different from the batch code on the machine I originally sent back, and I have photographs proving this. Despite providing this evidence, I have continued to be told that it is my original machine, which raises serious questions about the accuracy of the information I have been given.

The machine also arrived back in the exact same box that I used to send it back on Monday, making me question how thorough the assessment process actually was.

At 1:00 pm today, I emailed the company with video evidence showing that the machine still would not make a bottle. Four hours later, at 4:00 pm, the exact same fault was still present. The Hot Shot temperature warning had still not cleared after four hours, meaning the machine remained unusable and I was unable to prepare a bottle for my baby.

A machine that remains locked out for hours and cannot prepare a bottle is clearly not functioning as intended. In my view, this raises serious safety concerns, particularly when parents rely on it to feed their babies.

Over the last three months, I have spent countless hours emailing customer services, returning two machines, providing photographs and videos, and repeatedly explaining the same faults. Despite all of this evidence, I have continuously been told that “no fault was found” and refused the refund I requested, even though I still have a machine that does not work.

As a customer, I feel completely let down. Instead of resolving the issue, I have been left without a reliable product, without the refund I believe I am entitled to, and unable to rely on a machine that is supposed to make feeding my baby easier.

Based on my experience, I cannot recommend this company. The after-sales service has been extremely poor, communication has been inconsistent, and despite me returning two faulty machines and providing overwhelming evidence that the faults persist, the company has continued to deny there is a problem. I would strongly advise anyone considering buying one of these machines to think very carefully before doing so.

*** replying to your generic response to my review. I have responded, yet you still have not given me the results and continue to take time refunding me!

Terrible customer service. Explained the perfect pro machine is faulty. Being asked to record videos to prove the error. Why would I out of my way to call up and complain if there wasn't something truly wrong? I have a 5 week old child. It's taken me 5 weeks to get round to making that call. Don't appreciate being talked to like I'm an idiot and can't set up a machine with step by step instructions. It's faulty. I simply want to return and get a refund. Also got told I'd get a call back. Instead I got an email- when do I have time to email!? For a company that provides goods for babies I am shocked at the lack of empathy and understanding for mums who are completely rushed off our feet and burnt out!!!

I’ve been using multiple Tommee Tippee products for my baby and have no issues whatsoever.
When the nail filer heads wore out - I just had to speak to a customer service executive named Florence over a chat and was immediately issued with spare heads to my address.
Great customer service and fantastic quality products.
Thanks Tomme Tippee and special thanks to Florence for your service.