Tommee Tippee UK Anmeldelser 

Well-designed and easy-to-use steam steriliser

This review is solely about the product itself and does not reflect my previous customer service experience.

After experiencing a lot of frustration with my old Super Steam steriliser, I was looking for a better alternative, and this electric steam steriliser has been a significant improvement.

The steriliser is well designed and easy to use. I believe the heating plate is much better designed compared with my previous steriliser. It has a simple one-button operation with useful LED functions. Once the sterilisation cycle is complete, it provides clear indications of the remaining waiting time and when the process has been completed.

It also has an automatic shut-off function, so I do not have to worry about it continuing to operate even if it remains plugged in.

The only downside, in my opinion, is the price point. On the Tommee Tippee website, it is marketed at almost £75, which feels quite expensive. However, I purchased mine from a different retailer at a discounted price of £54, which I believe offers much better value.

Overall, this is a well-designed and easy-to-use steriliser, and a significant improvement over my previous one.

Tommee tippee white cooling flask has been flashing red after just a few uses. Contact made with customer services and spoke with Debbie who was very helpful and was able to see that the product was faulty and advised me not to use the product and has sent out a replacement. This was dealt with quickly.

I’m incredibly grateful to Martin from Tommee Tippee for going out of his way to help me find the correct inserts for my electric pump—and, to my surprise, he provided them completely free of charge!
His kindness and willingness to help went above and beyond, and I truly appreciate it. All the Tommee Tippee products I’ve used so far have been fantastic, and this level of customer service makes me even happier to recommend the brand.
Thank you so much, Martin! Your help was genuinely appreciated

Spoke to the lovely Debbie today about my cooling flask! She was quick, professional and very friendly while sorting out my issue. 10/10 experience. Couldn’t recommend enough. More than happy and satisfied with my outcome, very kind x

Spoke to a lovely lady on the customer support line called Beverley, who was able to greatly help with a concern I had about how I was using a product. As a new father, this advice and support was extremely valuable. Thank you, Beverley — 10/10 for the aftercare support!

Excellent customer service.
Elliot was very helpful and efficient and made sorting our query stress free. Would definitely purchase from Tommee Tippee again in the future.

Jo was really nice and helped with what we needed, would recommend her to anyone

Terrible customer service.

I purchased a Prep Machine costing around £200, only for it to arrive faulty and display an error during the initial setup.

I have contacted customer service several times by email, including providing photos and videos clearly showing the problem. I have also called customer service directly, yet despite all of this, I still have no replacement machine and no clear timeframe for when this will be resolved.

It has now been over a week without a working machine, despite the issue being reported promptly and all the evidence being provided.

For a product costing £200, I expected much better customer service and a much quicker resolution. The lack of communication and failure to provide a clear timeframe is extremely disappointing.

I simply want the faulty machine replaced with a new, working one and a clear answer as to when I can expect it.

Very poor experience so far.

Debbie a friendly real person who took over after a few quick questions from the Ai chat bot made the whole experience of finding a replacement part for a recently purchased baby food machine very stress free. Great service and all outside normal working hours (10.00pm) so well done Tommee Tippee and especially well done Debbie!! When the part arrives it will hopefully keep my grandson eating freshly prepared nutrious baby food!

Elliot was supportive, person centred and solution focused. Thanks

I contacted Tommee Tippee after experiencing issues with 9 of my 12 Natural Start bottles after less than 3 months of use, as well as problems with my PrepGo flask.

Although I was disappointed with the products, I honestly couldn’t fault Beth from customer service. She was so lovely, understanding and helpful, and went above and beyond to resolve everything for me. She arranged replacement bottles for all 9 affected bottles and a new PrepGo lid too.

This is my third baby and I’ve always trusted Tommee Tippee, so I really appreciate how well Beth handled my concerns. She’s a real credit to the company! ❤️

Excellent customer service! I had an issue with my PrepGo and contacted customer service for help. They responded very quickly and dealt with my problem in a friendly, professional and efficient way. I’m very happy with the support I received and really appreciate how smoothly everything was handled. Thank you so much! Highly recommend!

Quick replies

Thank you for such a quick response

Elliot was a fantastic help, my son has had the same dummies since he has been born but recently no shops near me have them stocked. i reached out to tommee tippee and got put through to elliot and he was straight to answering my query. I got a response within minutes and they even sent some dummies out for my son! Thankyou so much again!

I had bought the prep and go flask set the lid of the cooling flask malfunctioned. Martin at customer service couldn’t have been more helpful in resolving this for me. I couldn’t fault my experience of the Tommee tippee team. I’d highly recommend contacting customer services if you have a problem with any Tommee tippee products.
Thanks again Martin!! ⭐️⭐️⭐️⭐️⭐️

I contacted customer service due to an issue I was experiencing with a tommee tippee product. I chatted with Cienna who was really helpful and has arranged to replace the defective item, which I am really grateful for. I am impressed with the customer service I received.

I contacted Tommee Tippee via facebook messenger and got put through to chat with Elliot who gave a 5 star extremely helpful service. Will definitely continue to use Tommee Tippee brand they have never let me down.

Contacted TT for cherry day time soothers for a child will special needs. They were very prompt, helpful and informative. The product is discontinued they searched to see if any of their retailers had any but to no avail. They are posting me free soothers similar to the ones I require fingers crossed he will like them. Thank you so much TT that’s the only soothers he will take.
First class customer service 👍

Had a small issue with a couple of bottles. Spoke to Elliot on live chat and it was resolved within 10 minutes. Great customer service!