Livré rapidement. État du produit impeccable (lunettes de soleil D&G). J'appréhendais l'authenticité du produit au vu du prix bas mais le packaging, la qualité et les différents signets d'attestations... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
T.Luxy è stato davvero una piacevole scoperta. Rapidissimi a rispondere con un customer service competente e preciso nel dare informazioni sulle scarpe che avrei acquistato, spediscono con celerità e... Vis mer
Mi dispiace dover lasciare una recensione negativa ma ho provato molte volte a mettermi in contatto con il servizio clienti e dopo aver risposto ad una mia richiesta di informazione non ho più avuto a... Vis mer
Ware wurde schnell verschickt. Schon 4 Tage nach Bestellung, was für internationalen Versand wirklich sehr gut ist, wurden die Schuhe geliefert. Die Ware war auch gut verpackt und war wie beschrieben.... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
T.LUXY was born in 2005 as a family business in the fashion wholesale market. After a long experience in the fashion field T.LUXY has launched in 2020 its e-commence website which is active worldwide with a selection of the most interesting clothing and accessories from the best Designers such as Balenciaga, Burberry, Gucci, Valentino, Fendi, Saint Laurent, Givenchy, Prada, Bottega Veneta, Moncler, Off White, Heron Preston and more. T.LUXY offers an incredible assortment of high quality products at discounted prices, from new collections, to large stocks of high fashion stores, all with discounts from 10% to 60% on the retail price.
Kontaktopplysninger
Via Bagutta 13, 20121, Milano, Italia
- customercare@tluxy.it
- tluxy.com
4,3
Enestående
269 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 83 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
SCAM FAKE
SCAM
i bought a bag for 5300€ which turned to be fake
21. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra T.LUXY
Dear Customer,
Thank you for contacting us and for your time for this review.
Unfortunately we are unable to trace your order and investigate further, as we can not see any customer and order details related to your review.
However, we would like to inform you that T.LUXY is a luxury retailer and our aim is to offer a high quality service and great shopping experiences. Our customers’ satisfaction is very important to us.
We assure you that each item is carefully inspected before being shipped to the customer.
We kindly ask you to contact our customer service at customercare@tluxy.it in order to investigate further into your claim.
We remain at your disposal should you need other information or assistance.
Best regards,
Customer Care
T.LUXY
SCAM!!! Fake
SCAM!!!
I bought a Dior bag for 5300€ and it was fake. I will file a claim with the police!
23. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra T.LUXY
Dear Customer,
Thank you for contacting us and for your time for this review.
Unfortunately we are unable to trace your order and investigate further, as we can not see any customer and order details related to your review.
However, we would like to inform you that T.LUXY is a luxury retailer and our aim is to offer a high quality service and great shopping experiences. Our customers’ satisfaction is very important to us.
We assure you that each item is carefully inspected before being shipped to the customer.
We kindly ask you to contact our customer service at customercare@tluxy.it in order to investigate further into your claim.
We remain at your disposal should you need other information or assistance.
Best regards,
Customer Care
T.LUXY
Articolo perfetto
Ottima esperienza, sicuramente da fare. Consegna rapida e accurata. Articolo perfetto come da descrizione ad un ottimo prezzo!
21. februar 2024
Overall a good experience with the…
Overall a good experience with the possibility of improving the delivery aspect. I specifically refer to different informations coming from distinct sources ( UPS and yourselves) concerning the delivery date, which may complicate the customer’s reception of the order.
15. februar 2024
perfect...highly appreciated
13. februar 2024
Super Leistung aus Italien nach…
Super Leistung aus Italien nach Deutschland versendet in 3.Tagen Weltklasse, zufrieden werde dort wieder Kleidung bestellen.
19. februar 2024
The item is a replica designer bag
The item is a replica designer bag, but is sold as an authentic one.
13. februar 2024
Svar fra T.LUXY
Dear Customer,
Thank you for contacting us and for your time for this review.
We would like to inform you that T.LUXY is a luxury retailer and our aim is to offer a high quality service and great shopping experiences. Our customers’ satisfaction is very important to us.
We assure you that each item is carefully inspected before being shipped to the customer.
We kindly ask you to contact our customer service at customercare@tluxy.it in order to investigate further into your claim.
We remain at your disposal should you need other information or assistance.
Best regards,
Customer Care
T.LUXY
Super produkt🤩bardzo szybka wysyłka i extra cena 😁
Dobry kontakt, super produkt bardzo szybka wysyłka i extra cena 😁😁
12. februar 2024
È-commerce non all’altezza dei sui…
È-commerce non all’altezza dei sui rivali!! Non si riesce a parlare con una persona fisica!! Solo contatti e-mail. Ho ordinato per sbaglio una felpa di marca dsq2. Ho sbagliato sia colore che taglia. Ma fatto l’ordine.. ormai è finita. Ti arriva punto è basta!! Ho provato in mille maniere a mettermi in contatto,questa volta via e-mail.. è non mi hanno neanche risposto.. dimenticavo sono anche cari!!sconsiglio vivamente questo è-commerce👎👎👎🤮🤮🤮
12. februar 2024
Svar fra T.LUXY
Gentile Cliente,
dopo aver analizzato il tuo reclamo abbiamo notato che il tuo ordine e' stato effettuato attraverso il marketplace Miinto.
Come gia' spiegato durante le nostre conversazioni mail, quando un ordine viene effettuato non sul nostro sito diretto ma attraverso altre piattaforme, qualsiasi comunicazione relativa a cancellazione, modifica ordine, reso o quant’altro, deve necessariamente passare attraverso il marketplace (Miinto) in quanto la vendita e la transazione e' avvenuta li e noi ci occupiamo solo della spedizione.
Per cui avreste dovuto chiedere l'annullamento ordine direttamente al servizio clienti Miinto.
Speriamo di essere stati esaustivi, restiamo chiaramente a disposizione per qualsiasi altra informazione o chiarimento.
Saluti
Customer Care
T.LUXY
i have asked for a return label
i have asked for a return label, none has come my way! Cynthia Snow
29. januar 2024
Svar fra T.LUXY
Dear Cynthia,
we have looked into your case and we can confirm that we sent you two emails with the return instructions. First time on date 7 February and the second time on 12 February (where we have replied to your email so the email address is correct)
After checking the tracking details of the label provided to you via email we can see that the label has not been scanned by the courier, so the parcel has not been shipped back to us yet.
Please write to us at customercare@tluxy.it if you need any further assistance with your return.
Best Regards
Customer Care Team
Very fast shipping
7. februar 2024
No problem perfect
8. februar 2024
My order was cancelled due to lack of…
My order was cancelled due to lack of stock. Unavailable item should not be on the web
31. januar 2024
I am looking for 2 items because I did…
I am looking for 2 items because I did not receive them. I'm so upset. Is it lost?
31. januar 2024
Svar fra T.LUXY
Dear Kim,
Thank you for your review.
We truly regret for your disappointment.
Your order was placed through Miinto Marketplace, and shipped from our store with label and courier provided by Miinto. We have been informed few days ago from Miinto that your parcel got lost during shipping and that you will be refunded.
Unfortunately this is not under our control, You must contact Miinto customer service in order to receive further assistance about your order.
We remain at your disposal for any further clarification.
Kind Regards
Customer Care
T.LUXY
Tutto perfetto
6. februar 2024
Satisfied ❤️
29. januar 2024
Dette er Trustpilot
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