Livré rapidement. État du produit impeccable (lunettes de soleil D&G). J'appréhendais l'authenticité du produit au vu du prix bas mais le packaging, la qualité et les différents signets d'attestations... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
T.Luxy è stato davvero una piacevole scoperta. Rapidissimi a rispondere con un customer service competente e preciso nel dare informazioni sulle scarpe che avrei acquistato, spediscono con celerità e... Vis mer
Mi dispiace dover lasciare una recensione negativa ma ho provato molte volte a mettermi in contatto con il servizio clienti e dopo aver risposto ad una mia richiesta di informazione non ho più avuto a... Vis mer
Ware wurde schnell verschickt. Schon 4 Tage nach Bestellung, was für internationalen Versand wirklich sehr gut ist, wurden die Schuhe geliefert. Die Ware war auch gut verpackt und war wie beschrieben.... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
T.LUXY was born in 2005 as a family business in the fashion wholesale market. After a long experience in the fashion field T.LUXY has launched in 2020 its e-commence website which is active worldwide with a selection of the most interesting clothing and accessories from the best Designers such as Balenciaga, Burberry, Gucci, Valentino, Fendi, Saint Laurent, Givenchy, Prada, Bottega Veneta, Moncler, Off White, Heron Preston and more. T.LUXY offers an incredible assortment of high quality products at discounted prices, from new collections, to large stocks of high fashion stores, all with discounts from 10% to 60% on the retail price.
Kontaktopplysninger
Via Bagutta 13, 20121, Milano, Italia
- customercare@tluxy.it
- tluxy.com
4,3
Enestående
269 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 83 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Order not delivered.
Order not delivered.
I placed an order for a sneaker that was never delivered. During the first contacts, they told me to contact the post office, who assured me that the delivery had not been made, even though it appeared in the tracking that it had been done... The company said that there was no other pair of sneakers to send me and I was supposed to wait for the refund of the payment made. I've been trying to contact the company for days via chat, email and social media to get a refund response, but they're ignoring me.
28. mars 2024
Anmeldelse skrevet uten oppfordring
Package not delivered
Package not delivered - the money transfer need to stop, and I want the refund.
28. mars 2024
Svar fra T.LUXY
Dear M,
We truly apologies for any inconvenience,
We would like to inform you that from the tracking details we can see that your order was successfully delivered at the provided shipping address.
In the case of a receiver stating that the parcel was not delivered, it is our procedure to contact the courier to open a claim.
We would like to assure you that we are monitoring your claim. Unfortunately processing time of claim resolution depends by the courier company.
We will do our best to provide you with an update by email as soon as possible.
We remain at your disposal for any further clarification.
Best regards
Customer Care
Wrong Delivery
You sent me the wrong short, not as shown in the Net. That is why I returned it. Otherwise the delivery was fast.
8. april 2024
Best Brands
Best Brands, good prices and fast Delivery
Everything was perfect
Thanks tluxy
20. mars 2024
The shipping took longer than expected
The shipping took longer than expected, other than that all was good, happy with my new bag.
20. mars 2024
NEVER RECEIVED MY ORDER!
NEVER RECEIVED MY ORDER!! First experience ordering from the company I was very hesitant with it being located in another country and there’s no way to get in contact with them in real time. I purchased items March 20th didn’t receive any order confirmation so I reached out immediately customer service didn’t get back to me until late afternoon March 22nd stating the order was flagged and needed further verifications such as a picture of the card used and my ID that was very odd but I complied and sent what was requested PLUS a video of the order pending in my account it’s now March 25th… no reply AT ALL after multiple emails were sent and unfortunately the items were purchased for a birthday trip dated for March 28th now I want to cancel the order still no reply!! Now I have to dispute through my bank worst experience and delays in “24/7 customer support” ignoring emails played the biggest part feels like a huge scam!! Birthday trip ruined
24. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra T.LUXY
Dear Customer,
we really apology for your disappointment. We did have more than one conversation via email, as we informed you that your order was identified as a fraud risk order, for this reason it has not been immediately processed.
Unfortunately the additional informations provided by you through our email conversations, have not passed our security verification, for this reason we decided to cancel and refund your order. This is a normal procedure in case of fraud risk orders.
We confirm that the refund was successfully processed just few days after you placed the order and we also sent you a refund email notification.
Of course we remain at your disposal for any further clarification or assistance.
Kind Regards
Customer Care
T.LUXY
Super Angebote ,gute Preis Leistung nur…
Super Angebote ,gute Preis Leistung nur Premium Marken alles 100%
19. mars 2024
My first order..
was fulfilled in an perfect way!
A great jacket was selected!
The offer was vey good!
Package was very secured.
Shipping was very quick.
19. mars 2024
Tutto perfetto
14. mars 2024
I am trying to return an item and have
I returned my item and they responded quickly for that
19. mars 2024
Anmeldelse skrevet uten oppfordring
Super fast delivery in a solid package
Super fast delivery in a solid package! Happy happy happy!
14. mars 2024
Top thank you
11. mars 2024
good service
The service is good and efficient and good discounts.
Also they sell high labelled goods.
I would give it a good rating .
7. mars 2024
Sono veramente il top impeccabili e…
Sono veramente il top impeccabili e molto veloci grazie
6. mars 2024
Ware wurde schnell verschickt
Ware wurde schnell verschickt. Schon 4 Tage nach Bestellung, was für internationalen Versand wirklich sehr gut ist, wurden die Schuhe geliefert. Die Ware war auch gut verpackt und war wie beschrieben. Über alle Versandschritte wurde ich mittels Email-Benachrichtigungen immer auf dem Laufenden gehalten - so wünscht man sich das.
4. mars 2024
SERVIZIO OTTIMO
29. februar 2024
Svar fra T.LUXY
Dear Customer,
We have checked the tracking details of your order and we can see that it was successfully delivered to you, with a slight delay. Your review has been wrote just few days before receiving your order.
Please feel free to contact our customer care at customercare@tluxy.it if you need to discuss further about this case.
Kind Regards
Customer Care
T.LUXY
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