I have no words to describe snappi, i can not believe that this bank is indeed greek. With no subscriptions i have up to 2,5% intrest on my savings account whilst my money are open to withdraw at any... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Έγινε 6/9 εγγραφή με refer code. Σήμερα 13/4 επικοινώνησα μαζι τους μέσω chat για το bonus εγγραφής. Λόγω λάθους της εφαρμογής τους δεν ειχε περάσει ως referal αλλά ως ανεξάρτητη εγγραφή. Δεν υπήρχε... Vis mer
Selskapet har svart
Really impressed with Snappi. The app is simple, modern and easy to use, with a smooth overall banking experience. Great to see a fresh approach to digital banking in Greece. Highly recommended!
Selskapet har svart
μου αρέσει που ειναι όλοι η snappi agend αλλα απο την ημέρα που την άνοιξα άργησαν να μου φέρουν την φυσική καρτα και τώρα που άλλαξα αριθμό τηλεφώνου δεν μου δουλεύει πια ούτε το iris ούτε να χρησιμο... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Snappi is Greece’s first neobank licensed by the European Central Bank, built to redefine what everyday banking can feel like in Europe. Publicly launched in September 2025, Snappi combines the trust and security of a regulated bank with the simplicity, speed, and human-centered approach of the world’s leading fintechs. Designed as a fully digital primary bank, Snappi offers a seamless banking experience with Greek IBAN accounts, instant onboarding, zero fees on foreign currency transactions, 24/7 live customer support in Greek and English, and products tailored to real everyday financial needs. But Snappi’s ambition goes beyond digital convenience. The company is building a new generation financial ecosystem focused on financial wellbeing, accessibility, and intelligent banking experiences. Through the Snappi Fintech & AI Lab, Snappi collaborates with academia, behavioural scientists, and technology experts to explore next-generation credit assessment, AI-driven financial guidance, and more inclusive banking models. Headquartered in Greece with a growing international team, Snappi also launched the Snappi Hub in the heart of Athens — a community and thought leadership space connecting fintech, entrepreneurship, culture, and financial empowerment. In less than a year after launch, Snappi surpassed 100,000 onboarded customers while maintaining exceptional product velocity and community engagement. Snappi believes the future of banking will not be defined only by technology, but by trust, empathy, intelligence, and the ability to create more meaningful financial lives for people.
Kontaktopplysninger
3,7
Middels
158 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Άθλια Εξυπηρέτηση - Απαράδεκτοι Χρόνοι Αναμονής - Αδιαφορία
Αποπλήρωσα δάνειο Cash Now μέσα σε λιγότερο απο 30 ημέρες και τρεις μέρες μετά, ακόμα περιμένω την επιστροφή του 70% των εξόδων, όπως υπόσχονται στην εφαρμογή. Η υποστήριξη άθλια. Χρόνοι αναμονής στο Live Chat και στο τηλεφωνικό κέντρο απαράδεκτοι. Με είχαν 40 λεπτά σε αναμονή και μου το 'κλεισαν πριν καταφέρω να μιλήσω με κάποιον. Ούτε στο email μου έχουν απαντήσει. Ούτε με έχουν πάρει πίσω τηλέφωνο ενώ το διάλεξα μετά. Απαίσια εμπειρία.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Αγαπητέ Κωνσταντίνε,
Λυπούμαστε ειλικρινά που αναγκάστηκες να περιμένεις τόσο για την επιστροφή χρημάτων και για κάποια απάντηση από την ομάδα μας. Αυτή δεν είναι η εμπειρία που σου υποσχεθήκαμε.
Δεδομένου ότι δεν μπορούμε να εντοπίσουμε την αιτία του προβλήματος από τις πληροφορίες που έχουμε στη διάθεσή μας, αν το πρόβλημα παραμένει, παρακαλούμε στείλε μας με email τα στοιχεία επικοινωνίας σου και περισσότερες πληροφορίες της υπόθεσης στο customer@snappibank.com, ώστε η ομάδα μας να μπορέσει να επαληθεύσει την κατάσταση της επιστροφής του 70% της προμήθειας και να επικοινωνήσει απευθείας μαζί σου.
Ελπίζουμε να μπορέσουμε να επιλύσουμε το θέμα άμεσα και να ξανακερδίσουμε την εμπιστοσύνη σου.
Με τις καλύτερες ευχές μας,
Η Ομάδα του Snappi
Κακιστη εφαρμογη
Κακιστη εφαρμογη. Κατ' αρχας, δεν μπορεσα να κανω πληρωμη, ουτε με την απλη καρτα , ουτε με την προπληρωμενη fuel pass. To POS της επιχειρισης εβγαζε μηνυμα "δοκιμαστε μικροτερο ποσο " ενω υπηρχαν αρκετα χρηματα στο λογαριασμο. Δυο φορες καλεσα την γραμμη εξυπηρετησης, δυο φορες με εγραψαν στα παλαιοτερα των υποδηματων τους και δεν καλεσαν πισω. Επισης, η εφαρμογη "χανει" βιομετρικα στοιχεια κλπ, και φυσικα το ανακαλυπτεις την ωρα που πας να πληρωσεις.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Αγαπητή Βασιλία,
Λυπούμαστε ειλικρινά για την εμπειρία που είχες, ειδικά όταν προσπάθησες να πραγματοποιήσεις μια πληρωμή και δεν μπόρεσες να λάβεις την υποστήριξη που σου είχε υποσχεθεί.
Δεδομένου ότι δεν μπορούμε να προσδιορίσουμε την αιτία της απόρριψης των συναλλαγών από τις πληροφορίες που είναι διαθέσιμες εδώ, αν το πρόβλημα εξακολουθεί να υπάρχει, παρακαλούμε στείλε email στο customer@snappibank.com με τα στοιχεία επικοινωνίας σου, την κατά προσέγγιση ώρα των συναλλαγών και τυχόν διαθέσιμα screenshots. Αυτό θα επιτρέψει στην ομάδα μας να διερευνήσει το ζήτημα σωστά και να επικοινωνήσει απευθείας μαζί σου.
Ελπίζουμε να μπορέσουμε να το επιλύσουμε και να ξανακερδίσουμε την εμπιστοσύνη σου.
Με τις καλύτερες ευχές μας,
Η Ομάδα της Snappi
The app doesn’t work properly
The app doesn’t work properly, when you try to login it recognizes you as both a new customer and an existing one and it creates a loop, you can’t log in. I wouldn’t recommend.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Yasmin,
Thank you for sharing your experience. We’re truly sorry to hear that you were unable to log in and got stuck in a loop between being recognised as a new and existing customer.
This is not the experience we want anyone to have with Snappi. Our team is continuously working to improve the app and resolve issues that affect access and onboarding.
If you are using biometric login, such as fingerprint or face recognition, we recommend logging out of the app and then logging back into your account.
Please also contact us at +30 210 4838000, available 24/7, so our support team can look into your case, escalate it internally if needed, and guide you through the next steps.
We hope we’ll have the chance to earn back your trust.
Best wishes,
The Snappi Team
δεν δουλευει η πλατφορμα για το Fuel…
δεν δουλευει η πλατφορμα για το Fuel Pass III εδω και μερες και εχουν εγκλωβισει τα χρηματα μας και στην εξυπηρετηση πελατων μας κλεινουν το τηλεφωνο,σκετη απογοητευση.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Αγαπητέ Γιάννη,
Λυπούμαστε ειλικρινά για την ταλαιπωρία και την ανησυχία που σου προκάλεσε αυτό το περιστατικό.
Κατά τη διάρκεια της περιόδου ισχύος του Fuel Pass, αντιμετωπίσαμε εξαιρετικά υψηλό αριθμό αιτημάτων, αλλά γνωρίζουμε ότι αυτό δεν δικαιολογεί τις δυσκολίες πρόσβασης στην υπηρεσία ή την αδυναμία λήψης της κατάλληλης υποστήριξης.
Εάν δεν έχεις ακόμη λάβει ή ενεργοποιήσει το Fuel Pass, στείλε μας email στη διεύθυνση customer@snappibank.com με τα στοιχεία επικοινωνίας σου και μια σύντομη περιγραφή του προβλήματος, ώστε η ομάδα μας να εντοπίσει την υπόθεσή σου και να την εξετάσει άμεσα.
Με τις καλύτερες ευχές μας,
Η ομάδα της Snappi
Snappi experience!!!!?????
I have been trying since April 8th to activate my Fuel Pass digital card through the Snappi app. I have approval from vouchers.gov.gr, but the app does not send any SMS with the verification code — it only sends an email.
I called the customer service number 210 483 8000. They took my details and told me “we will call you back.” Since then, no communication at all. There is no live chat in the app, only a phone line that puts you on hold for 25 minutes with no further update.
The customer service is non-existent and the app does not work properly even for something as simple as activating a digital card. Extremely disappointing experience from a bank that advertises itself as “easy and fast.”
I strongly advise everyone not to choose Snappi for Fuel Pass.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Savvas,
We’re truly sorry for the experience you had while trying to activate your Fuel Pass digital card through Snappi.
You are right to expect the process to be easy, fast, and properly supported. In your case, it clearly did not feel that way, and we sincerely apologise for the frustration and time lost.
During that period, we received a very high volume of requests, which affected our response times. This does not excuse the delay in getting back to you. Our team has been working through the cases where customers shared their contact details, so we can support them and help complete the process.
Thank you for taking the time to share your experience. We hope we’ll have the chance to change your mind about Snappi in the future.
Best wishes,
The Snappi Team
Not as fast as they say but 4 sure rude
Not as fast as they say and for sure...not a friendly customer service
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Triantafilia,
Thank you for your honest feedback. We’re truly sorry to hear that your experience felt neither fast nor friendly.
This is not the standard we want to offer at Snappi, especially when human support is such an important part of who we are. April was a very demanding period for us, with a high number of new customer requests, but we know this does not excuse an experience that left you disappointed.
We would be grateful if you contacted us again at +30 210 4838000, available 24/7, or customer@snappibank.com, so we can better understand what happened and help you properly.
We hope we’ll have the chance to change your mind.
Best wishes,
The Snappi Team
i whant to close the account
i whant to close the account
and i did all thay sad
Withdrawal Form Savings Account
Withdrawal Declaration
no now i have to fill more papper
what can you do
Thanks to Trustpilot i can say my mind Thanks
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Antonios,
Thank you for your honest feedback. We’re truly sorry to hear that closing your account has felt complicated and frustrating.
As a fully licensed and regulated digital bank, we are required to follow specific procedures for account closure, including security and verification steps. We understand this may feel like unnecessary paperwork, and we want to make the process as smooth as possible for you.
Please contact us at +30 210 4838000, available 24/7, or at customer@snappibank.com, so our team can review your case and guide you through the next steps.
Best wishes,
The Snappi Team
Svar fra Snappi Bank
Dear Anastasia,
Thank you so much for sharing your experience. Your words truly made our day.
We’re so happy to hear that Snappi felt magical for you, this is exactly the kind of experience we hope to create.
We’d also be delighted to welcome you to the Snappi Hub in Athens, our free-of-charge co-working space for Snappi customers.
Best wishes,
The Snappi Team
Everything ok
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Georgios,
Thank you so much for your feedback.
Even a short “everything ok” means a lot to our team. We’re happy to know that your Snappi experience has been smooth, and we’ll keep working hard to make it even better.
Best wishes,
The Snappi Team
excellent app an great user experience
excellent app an great user experience
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear ΜΠΟΥΜ,
Thank you so much for your kind words.
An excellent app and a great user experience are exactly what we strive for. We know there is always room to improve, and we’re constantly evolving together with our customers’ needs and feedback.
Please feel free to share your wishes for the future too and if you are in Athens, we’d be happy to welcome you to the Snappi Hub.
Best wishes,
The Snappi Team
Greek banking is getting a rehaul
Snappi finally makes Greek banking payments feel smooth and modern. Transfers are quick, everything is clear, and it just works without the usual hassle.
Excited to see the new products they roll out in the future.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Dimitris,
Thank you so much for your wonderful feedback. You truly made our day.
Making banking feel smoother, clearer, and more modern is exactly what we are working for. We believe that one of the most human banking experiences can come from Greece — combining trust, simplicity, and technology in a way that makes everyday life easier.
And yes, there is much more to come. We’re constantly building and improving Snappi, and we hope to keep surprising you with new products and better experiences.
Best wishes,
The Snappi Team
Be curious, try snappi.
It started slow but was eager to change and adapt. Great Experience, the Benefits are Daily, building a very trustworthy loyalty system. Application works fine, looking forward to new features.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Jin,
Thank you so much for this lovely feedback.
We’re especially happy to read that your experience improved over time, because listening, learning, and adapting are very important to us. Trust, simplicity, and a more human banking experience are at the heart of what we are building.
And yes, this is just the beginning. We’re constantly working on new features and better everyday benefits for our customers.
You’re also very welcome to join our LinkedIn community, where we share Snappi news, ideas, and events taking place at the Snappi Hub — our free co-working space for Snappi customers.
Best wishes,
The Snappi Team
If we can rate revolut with 9 or 10 we…
If we can rate revolut with 9 or 10 we can rate snappi with -10. The worst app. You cannot add money instantly you need to wait days to see the money in your account and when you are sharing the problem with them they answer talk with your bank. At the same time they are charging you because you are late to pay the loan. Also No apple pay is available.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Hello and thank you for taking the time to share your experience with us.
We’re really sorry to hear about the delays in adding money, the difficulty with your loan payment and the missing Apple Pay option. We understand how frustrating this must have felt. Snappi supports both incoming regular and instant SEPA transfers, as well as Instant Top ups by using another Greek debit card.
We’d love to look into your case and support you properly. Our Customer Support team is available 24/7 at +30 210 4838000, and we’re here to help make things right.
Thank you for your feedback, it truly helps us improve and offer a better experience.
Απαραδεκτοι και εντλεως ΜΗ…
Απαραδεκτοι και εντλεως ΜΗ επαγγελματιες. Παραπληροφόρηση για το δωρο και κατοπιν αιτηματος μου περιμενα 2 μηνες για διαγραφη λογαριασμου και στο τελος με μπλοκαραν ενω μου ειχαν πει οτι θα μπορω να ψτιαξω εκ νεου λογαριασμο. ΜΑΚΡΙΑ
2. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Λυπούμαστε που η εμπειρία σου δεν ανταποκρίθηκε στις προσδοκίες σου. Στη Snappi επιδιώκουμε οι πληροφορίες που παρέχουμε και οι διαδικασίες που ακολουθούμε να είναι ξεκάθαρες, διαφανείς και ίδιες για όλους.
Συνεχίζουμε να εξελίσσουμε τις διαδικασίες μας ώστε κάθε πελάτης να λαμβάνει την εμπειρία που αξίζει, με σεβασμό, σαφήνεια και ασφάλεια.
A digital bank that feels human
I have been using the app since its launch in the market with no significant issues - overall a very nice experience.
What really stands out, though, is the vibe. Snappi doesn’t just feel like another bank, it feels human. Clear communication, helpful support, and a brand that actually seems to care about its customers.
Keep going!
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Maria,
You truly made us happy. Thank you so much for your kind words.
A fully digital bank that still feels human is exactly what we are building at Snappi. Clear communication, helpful support, and genuine care are not extras for us, they are at the heart of who we want to be.
Coming from Greece, we believe this human touch is only natural. And yes, this is only the beginning.
We’re very happy to have you with us.
Best wishes,
The Snappi Team
So Rude Employee that I stopped the process
Your employees are - intentionally - rude that I stopped the process. This is a typical Greek attitude for making a service to look niche. However, this is outdated nowadays with so many platforms available. Change your mind before it is too late. I have already informed 5 people of mine not to try open a snappy account and I will continue. Congratulations on your effort!
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Hello and thank you for sharing your experience with us.
We’re truly sorry to hear that the interaction you had with our team felt rude or unhelpful. This is definitely not the experience we aim to provide. Your feedback matters, and we take it seriously.
We’d really like to understand what happened and improve. If you’re open to it, our Customer Support team is available 24/7 at +30 210 4838000 so we can review your case and support you properly.
Aside that they require you to do live…
Aside that they require you to do live video call for verification with their rude customer service, in case they consider the place you are "Looks like an office" they do not proceed with the process with the excuse "our terms doesnt allow verification if you are in an office/work place" Sorry that we are working mate,we have nothing more important to do.
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Hello and thank you for taking the time to share your experience.
We’re sorry to hear that the verification process felt difficult and that the video call couldn’t be completed.
Our intention is to ensure a secure and smooth onboarding for everyone, and your feedback helps us improve the clarity of our guidelines and the overall experience.
Our Customer Support team is available 24/7 at +30 210 4838000 to review your case and assist further.
Thank you again for your feedback — it truly helps us get better.
I don't know who would trust their moneyt here
I don't know who would trust their money on this mobile only bank. Login not working, app is sluggish can barely type on chat and transfer funds might work might won't you never know. You can ask support for of couse and tell you they have technicall problems and "try untik it succeeds",
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Hello and thank you for taking the time to share your experience.
We’re sorry to hear that you faced issues with our app and we understand how disappointing this can be when you’re trying to use your account with confidence.
We’d really like to look into your case and help resolve what went wrong. Our Customer Support team is available 24/7 at +30 2104838000 and can review the issue directly with you.
They ask you to connect to your gov.gr…
They ask you to connect to your gov.gr account for what?
Why I have yo share with you this sensitive information?
AVOID THIS ONLINE BANK THEY ARE SCAM
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Hello and thank you for sharing your experience with us.
We’re sorry to hear that the verification process felt unclear — we understand your concern about connecting to gov.gr. This step is required strictly for identity verification and security, and no additional personal data is accessed without your consent.
We’d be happy to review your case and clarify anything that seemed confusing. Our Customer Support team is available 24/7 at +30 2104838000.
Δεν υπάρχει λόγος να ασχοληθείτε έκανα…
Δεν υπάρχει λόγος να ασχοληθείτε έκανα εγγραφή έκανα κατάθεση και μετά σου λένε δεν έκανες εγγραφή στην λίστα,ποια λίστα;
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Καλημέρα σας,
Θα φροντίσουμε άμεσα να εξεταστεί το περιστατικό σας και να σας δοθούν ξεκάθαρες οδηγίες από την ομάδα μας, ώστε να ολοκληρωθεί σωστά η διαδικασία.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.