I have no words to describe snappi, i can not believe that this bank is indeed greek. With no subscriptions i have up to 2,5% intrest on my savings account whilst my money are open to withdraw at any... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Έγινε 6/9 εγγραφή με refer code. Σήμερα 13/4 επικοινώνησα μαζι τους μέσω chat για το bonus εγγραφής. Λόγω λάθους της εφαρμογής τους δεν ειχε περάσει ως referal αλλά ως ανεξάρτητη εγγραφή. Δεν υπήρχε... Vis mer
Selskapet har svart
Really impressed with Snappi. The app is simple, modern and easy to use, with a smooth overall banking experience. Great to see a fresh approach to digital banking in Greece. Highly recommended!
Selskapet har svart
μου αρέσει που ειναι όλοι η snappi agend αλλα απο την ημέρα που την άνοιξα άργησαν να μου φέρουν την φυσική καρτα και τώρα που άλλαξα αριθμό τηλεφώνου δεν μου δουλεύει πια ούτε το iris ούτε να χρησιμο... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Snappi is Greece’s first neobank licensed by the European Central Bank, built to redefine what everyday banking can feel like in Europe. Publicly launched in September 2025, Snappi combines the trust and security of a regulated bank with the simplicity, speed, and human-centered approach of the world’s leading fintechs. Designed as a fully digital primary bank, Snappi offers a seamless banking experience with Greek IBAN accounts, instant onboarding, zero fees on foreign currency transactions, 24/7 live customer support in Greek and English, and products tailored to real everyday financial needs. But Snappi’s ambition goes beyond digital convenience. The company is building a new generation financial ecosystem focused on financial wellbeing, accessibility, and intelligent banking experiences. Through the Snappi Fintech & AI Lab, Snappi collaborates with academia, behavioural scientists, and technology experts to explore next-generation credit assessment, AI-driven financial guidance, and more inclusive banking models. Headquartered in Greece with a growing international team, Snappi also launched the Snappi Hub in the heart of Athens — a community and thought leadership space connecting fintech, entrepreneurship, culture, and financial empowerment. In less than a year after launch, Snappi surpassed 100,000 onboarded customers while maintaining exceptional product velocity and community engagement. Snappi believes the future of banking will not be defined only by technology, but by trust, empathy, intelligence, and the ability to create more meaningful financial lives for people.
Kontaktopplysninger
3,7
Middels
158 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very bad experience
Very bad experience. The app keeps disconnecting you and to reconnect is a very painful process. Transferring larger amounts is completely impossible which means that if you want to transfer a moderate amount to another bank you have to make a lot of small transfers.
Their claim that you speak to people in customer service is completely false, I waited hours on hold without being able to speak to anyone. When frustrated I left a message for them to call me back, absolutely no one contacted me.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Dim,
Thank you for sharing your experience with us.
We’re truly sorry that app access, transfer limits, and the support experience left you so frustrated. Negative feedback is not easy to read, but it is often the most useful in showing us where we need to do better.
You may wish to try the latest version of the Snappi app, as it includes important improvements that may enhance your experience.
Regarding transfer limits, we understand that they may sometimes feel inconvenient. At the same time, they are an important security measure designed to help protect our customers and their funds, reduce fraud risk, and maintain a safe digital banking environment.
We’re also sorry that you were unable to reach our support team and did not receive the callback you requested. Please contact us at customer@snappibank.com with “Trustpilot review” in the subject line, so our team can identify your case and look into what happened.
Best wishes,
The Snappi Team
Don't believe them
I full my car with petrol, I prefered to pay with Snappi. Location, Albania. Lek the currency of Albania is stronger than euro. I hope to pay less but when I saw my card situation, Snappi takes my 5 more euro, all lies. In every payment always takes me more. I tell you again lek is stronger than euro. So don't believe them.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Petros,
Thank you for sharing your experience. We’re sorry to hear that the final amount charged was different from what you expected.
We would like to clarify that Snappi does not charge foreign currency conversion fees on card purchases. For transactions made in a currency other than euro, the conversion is applied based on the relevant Mastercard exchange rate.
When travelling, the amount first shown at the time of authorization may sometimes differ from the final amount posted to your account. This can happen because the exchange rate is applied when the transaction is settled by the merchant, and exchange rates may change between authorization and settlement.
We understand how this can be confusing, especially when paying abroad.
If you would like us to review the specific transaction, please contact our Support Team so we can look into it for you.
Best wishes,
The Snappi Team
Great neobank
This bank app is easy to use, offers very attractive interest rates, and provides excellent customer support.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Ippokratis,
Thank you so much for this.
In just one sentence, you captured so much of what we are working to build at Snappi.
We’ll make sure your words reach the teams behind the experience.
Much appreciated,
The Snappi Team
Intrested in problems
23. mai 2026
Anmeldelse skrevet uten oppfordring
Good service
Snappi is good, but there is room for improvement.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Nikolaos,
Thank you for taking the time to leave us a review.
We completely agree — Snappi is good, and there is still room to make it even better. It seems we’re very much on the same page.
Best wishes,
The Snappi Team
Εξυπηρέτηση και ταχύτητα στις συναλλαγές
Μπορώ με ασφάλεια και χωρίς άγχος να κάνω τις αγορές και πληρωμές μου σε
άπειρα σημεία εντός και εκτός χώρας
14. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Αγαπητέ Γιάννη,
Εξυπηρέτηση, ταχύτητα και ασφάλεια — όλα σε μία αξιολόγηση. Σε ευχαριστούμε!
Το μόνο που μας άφησες να αναρωτιόμαστε είναι τι χρειάζεται ακόμη να κάνουμε για να κερδίσουμε και το πέμπτο αστέρι. Ελπίζουμε να καταφέρουμε να σε εκπλήξουμε ευχάριστα πολύ σύντομα. 🙂
Με εκτίμηση,
Η ομάδα της Snappi
Σε ελάχιστα λεπτά είχα στο λογαριασμό…
Σε ελάχιστα λεπτά είχα στο λογαριασμό μου 1000€, τα οποία αποπληρώσει σε ε μηνιαίες δόσεις, με 30€ έξοδα δανείου.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Customer,
These three words made us smile. Thank you so much!
Best wishes,
The Snappi Team
Great banking experience!
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Dimitris,
Thank you for sharing this with us and the Trustpilot community.
“Great” means a lot, especially because we can still see so many ways to become even better.
Best wishes,
The Snappi Team
Svar fra Snappi Bank
Αγαπητέ πελάτη,
Χαιρόμαστε πολύ που μέχρι στιγμής η εμπειρία σου με τη Snappi είναι θετική.
Το «πολύ καλή» μάς δίνει έναν λόγο να χαμογελάμε, αλλά και ένα κίνητρο να συνεχίσουμε να βελτιωνόμαστε. Ελπίζουμε σύντομα να κερδίσουμε και το πέμπτο αστέρι σου. 🙂
Με εκτίμηση,
Η ομάδα της Snappi
So far so good
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Lefteris,
“So far, so good” is something we’re very happy to hear.
Building a bank from scratch is quite a journey, and we’ll keep working to make sure there is more and more good ahead.
Best wishes,
The Snappi Team
Πολύ απλή και εύκολη digital τράπεζα
Πολύ απλή και εύκολη digital τράπεζα . Λέω τράπεζα γιατί έχει επίσημη τραπεζική άδεια από την Τράπεζα της Ελλάδος .
Ωραίο future αυτό του σύντομου δανεισμού
23. juni 2026
Anmeldelse skrevet uten oppfordring
Πολύ καλή θα δείξει στο μέλλον
Πολύ καλή θα δείξει στο μέλλον
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Αγαπητέ Στυλιανέ,
Σε ευχαριστούμε πολύ για την εμπιστοσύνη που δείχνεις στη Snappi.
Συμφωνούμε απόλυτα — το μέλλον θα δείξει και εμείς θα συνεχίσουμε να εργαζόμαστε καθημερινά, ώστε να αποδεικνύεται ότι έκανες τη σωστή επιλογή.
Με εκτίμηση,
Η ομάδα της Snappi
Γειά σας είμαι ήδη πελάτης.Δεν έχω…
Γειά σας είμαι ήδη πελάτης.Δεν έχω κάποιο πρόβλημα με την λειτουργία της εφαρμογής, ο προβληματισμούς μου είναι για την πολιτική του marketing δεν μπορεί να δίνεις προνόμια σε καινούργιους πελάτες και να μην επιβραβεύεις με κάποιο τρόπο και τους παλιούς.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Αγαπητέ Tom,
Σας ευχαριστούμε που μοιραστήκατε μαζί μας την ειλικρινή σας άποψη. Χαιρόμαστε επίσης πολύ που η εφαρμογή λειτουργεί καλά για εσάς.
Κατανοούμε το σχόλιό σας. Οι υφιστάμενοι πελάτες μας είναι εξαιρετικά σημαντικοί για εμάς και δεν θέλουμε σε καμία περίπτωση η εμπιστοσύνη και η αφοσίωσή τους να περνούν απαρατήρητες. Παράλληλα με τις προσφορές για νέους πελάτες, υλοποιούμε και ενέργειες για τους υπάρχοντες πελάτες της Snappi, όπως προσφορές cashback, διαγωνισμούς, το Lucky Bills και το Save & Win.
Ίσως αξίζει να ελέγξετε αν έχετε ενεργοποιήσει τις ειδοποιήσεις marketing στην εφαρμογή, καθώς μέσω αυτών ενημερώνουμε τους πελάτες μας για πολλές από αυτές τις ενέργειες. Φυσικά, μπορείτε οποιαδήποτε στιγμή να τις απενεργοποιήσετε αν θεωρήσετε ότι είναι περισσότερες από όσες επιθυμείτε.
Ελπίζουμε να σας εκπλήξουμε ευχάριστα στο μέλλον.
Με εκτίμηση,
Η Ομάδα της Snappi
Εκανα 2 ανανεώσεις με την Vodafone cu…
Εκανα 2 ανανεώσεις με την Vodafone cu και δεν έχουν μετα απο 1 μήνα μπει τα λεφτα στο λογαριασμό μου με την προσφορά cash back. Επικοινώνησα με την υποστήριξη μου είπαν θα Επικοινωνήσουν μαζι και ακομα δεν εχω λάβει απάντηση μέσω email οπωε διατυπώθηκε ούτε για την προηγούμενη ούτε για την τωρινή ανανεώση.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Αγαπητέ Παναγιώτη,
Λυπούμαστε ειλικρινά που ακόμη δεν έχεις λάβει το cashback και την ενημέρωση που σου είχαμε υποσχεθεί.
Οι προσφορές επιστροφής χρημάτων υπόκεινται σε συγκεκριμένους όρους και επαλήθευση, αλλά θα έπρεπε να έχεις λάβει σαφή ενημέρωση σχετικά με την υπόθεσή σου.
Παρακαλούμε στείλε τα στοιχεία επικοινωνίας σου και τις ημερομηνίες των δύο ανανεώσεων της Vodafone CU στο customer@snappibank.com, προσθέτοντας «Trustpilot review» στη γραμμή θέματος. Αυτό θα επιτρέψει στην ομάδα μας να εντοπίσει την υπόθεση και να την διερευνήσει άμεσα.
Σ' ευχαριστούμε για την υπομονή σου.
Με εκτίμηση,
Η ομάδα της Snappi
Shaddy tactics, no support, unstable app
When the employee himself says "Oh, no the system is lagging again" you know it's going to be bad.
And it did.
Tried to register with snappi but as aforementioned, the whole procedure was problematic from the beginning. I replied to all the information they needed (although some are ridiculous and excessive, I mean they asked me to "gently fold" my ID to prove that it is original. But they already had all of my personal information from gov.gr's KYC, what the use of folding my ID?).
Anyway on every step there was a delay and a spinning circle. 2 or 3 questions needed multiple retries because of the lagging.
Concluding the verification, representative informed me that they would stop the video call and afterwards I would see a new window on the app and after that the account would be active. The new window never appeared, instead I was greeted with a "Sorry, something went wrong" message and a retry button that didn't work (tapping the button just returned the same error).
I sent two emails to their customer support with no reply (other that an autoreply message) and their phone support has a long wait.
So now I'm stuck with a company that has all of my personal information, I can't revoke access authorization I gave them via KYC and I can't use their services.
P.S. Don't reply with your generic AI messages. You have my information and I can't spend any more time helping you fix your poorly made app and procedures.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Dimitris,
This is not a generic AI-generated response. I’m Piret Reinson, Head of Corporate Communications at Snappi, and I have read your review personally as I do with every review posted here on Trustpilot.
Our customer support team has located your emails and you will soon receive a communication with the next steps. Unfortunately, the specific blocker cannot be identified from the information currently available.
The request to handle your physical ID during the video call is part of the document-authenticity verification process. However, we fully understand that the delays and the error at the final stage made the experience frustrating.
Our team will contact you directly and work with you to resolve the issue.
Kind regards,
Piret Reinson
Head of Corporate Communications, Snappi
Υπεύθυνη δήλωση gov για αλλαγή του…
Υπεύθυνη δήλωση gov για αλλαγή του email. είναι δυνατόν το 2026
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Αγαπητέ Petra,
Κατανοούμε απόλυτα ότι μια τέτοια διαδικασία μπορεί να φαίνεται περίπλοκη, ειδικά σε ένα ψηφιακό περιβάλλον.
Ωστόσο, έχει σχεδιαστεί με γνώμονα την ασφάλεια και την προστασία των προσωπικών σου στοιχείων, ώστε να αποτρέπονται μη εξουσιοδοτημένες αλλαγές. Είμαστε στη διάθεσή σου 24/7 να σε καθοδηγήσουμε βήμα-βήμα, αν χρειαστεί μέσω των καναλιών εξυπηρέτησης:
+2104838000
customer@snappibank.com
In-app live chat
Με τις καλύτερες ευχές μας,
Η ομάδα της Snappi
Πολύ ωραίο application και καλό επιτοκιο
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Αγαπητέ Αριστομένη,
Σ' ευχαριστούμε πολύ που μοιράστηκες τη θετική σου εμπειρία μαζί μας και με την κοινότητα του Trustpilot.
Χαιρόμαστε πολύ που ακούμε ότι απολαμβάνεις τόσο την εφαρμογή της Snappi όσο και το επιτόκιο. Εμείς από την πλευρά μας συνεχίζουμε να βελτιώνουμε την εφαρμογή μας με νέες λειτουργίες, κάνοντας την αποταμίευση πιο απλή και πιο ικανοποιητική.
Με τις καλύτερες ευχές μας,
Η ομάδα της Snappi
Onboarding was super fast
Onboarding was super fast. The app has been evolving over the past 5 months. I hate it that I cannot withdraw cash with the digital card, but with the physical I get to the job.
Real plus for Greek IBAN with free incoming and outgoing transfers - probably the only one offering this.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Snappi Bank
Dear Kostas,
Thank you so much for sharing such thoughtful feedback.
We’re very happy to hear that your onboarding was fast and that you’ve noticed how much the app has evolved over the past five months. It means a lot when customers recognise that progress and continue the journey with us.
We also understand your frustration about not being able to withdraw cash using the digital card. We’re glad the physical card provides a solution for now, and your feedback is valuable as we continue developing new features and improving the experience.
And yes, the Greek IBAN and free incoming and outgoing transfers are benefits we’re especially proud to offer.
Best wishes,
The Snappi Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.