SenaAnmeldelser 

Achtung.! Nach Ende der Garantiezeit keinerlei Unterstützung durch Sena. Nur Hotlines. Akkus können nicht bei Sena als Ersatzteil gekauft werden. Der technische Support verweist auf Billigakkus aus dem Netz.
Das Thema „Nachhaltigkeit“ wird völlig ignoriert. Das war mein letztes Sena.!

Me and my family bought a couple Sena RT1 units. The product has been revised however you may get old stock like we did and you will be stuck with a unit that is effectively no longer supported unless it’s for warranty. This means that any issues and bugs will not be fixed with the older RT1 that have been fixed in the revised units. Don’t think I’ll be buying a Sena in the future if I want a brand new product, as I don’t want to be in a lottery of new and old products sharing the exact same name.

Habe mir von 2 Tagen ein Sena 50R gekauft.. beim fahren höre ich die Musik immer verschieden laut. (Songtext wird leiser) Melodien bleiben laut.

Kennt jemand das Problem??

I acquired a pair of SENA 30K, two years ago. One device stopped working, as I contacted the manufacuter they refused to claim by warranty as I passed the date by one month. It is not normal not to honor a warranty for a 300$ device. I was unbale to escalade to management and was thrown to a level 2 technician instead, which also refused my claim.

Terrible technical support. Product ok until upgrade required then when problem that’s all over forums is presented to technical support team no help is offered whatsoever. I work in IT so know that the issue is related to their program not cables or pc’s but they are not willing to admit that our help resolve issue

Dove trovare
un centro sena x informazioni……….. e anni che conpro sena ho un promeca con linterfono con altri dispositivi non trovo nessuno che mi dia delle indicazioni

Sena srl2: de slechtste aankoop ooit. Ik heb dit geval nu ongeveer 2 jaar, maar er is gewoon altijd gezeik mee. Heb je het werkend, verander dan niets meer, want zodra je iets verandert, begint alle ellende weer opnieuw. De software om firmware updates mee uit te voeren werkt niet, dus je kunt vergeten om een update uitgevoerd te krijgen. De support van Sena is zeer slecht. Ze hebben een handleiding wat je kunt doen, maar als het nog steeds niet werkt, dan heb je pech. Ik werk in de IT, maar dit is echt de slechtste app ooit. Vergeet Sena als je jezelf een hoop frustratie wilt besparen. Dit bedrijf kent het woord klantvriendelijkheid niet.

Prima product maar als deze stuk gaat buiten de garantie doen ze niets meer. Gewoon weggooien dus. Apparaten zijn best kostbaar en geen enkele vorm van aftersales dus kijk uit als je zoiets koopt.

Der Onlineshop von Sena hat uns im Juni 2024 über zwei Jahre alte M1 EVO Smart MTB Helme verkauft (Produktion März 2022)
Empfohlen wird Helme aus diesem Material, wegen entweichender Weichmacher etc. nach 3-5 Jahren zu tauschen. Die Helme haben also die Hälfte Ihrer Lebenszeit bereits gehabt.
Der Support will über einen Tausch gegen Helme aus der neuen Produktion nichts wissen.
Dann hätten wir auch günstigere Angebote aus dem Netz nehmen können.

Bought a HJC helmet with their sena 50b.. expensive but was willing to pay premium for it being integrated...upon installation the sena doesn't pair to the APP at all. tried Resetting everything, reinstalling, updating.. and it turns out there is no updates available for 50b HJC ... upon reading forums there are many people struggling with this... Official response from Sena about why there isn't any updates is that HJC hasn't requested any updates.. HJCs response is that Sena hasn't provided any updates.. and after a long time the software version on sena 50b is still a V1.0 .. absolutely ridiculous..both companies playing ping pong game... don't buy..also my friend has had their 50s faulty (failing to update with error code).. had 4 sets getting the same error...and had terrible experience with customer service... If you still can.. get cardo...or anything but sena

Acquisto totalmente negativo. Sin dall’inizio l’accoppiamento tra due dispositivi funziona a singhiozzo, a volte riesce a volte devi spegnere e riprovare due/tre volte prima che si connetta. Dulcis in fundo, dopo soli due weekend di utilizzo un auricolare ha smesso di funzionare definitivamente. Portato in assistenza da due settimane, ancora nessuna notizia di una sua riparazione o sostituzione. In sostanza: NON comprate questo brand.

Qualité des produits douteuse et SAV catastrophique.
Voila 3semaines que j'attends une réponse du sav avec plusieurs relances pour un produit acheté directement sur leur plateforme web. J'abandonne ce qui semble etre le but mais plus jamais je n'achèterai un produit de cette marque.

Ich besitze zwei Sena PI für das Fahrrad, bei einem hat plötzlich die LED nach dem Laden nicht mehr gelöscht und das Gerät lies sich nicht mehr einschalten. Nach Akku leer konnte nach neuem Laden sogar einmal eigeschaltet werden dann war wieder Feierabend. Also ein klar Fall von Defekt und dies nach einem halben Jahr, Support per Mail kontaktiert, schon mal Nix. Per Telefon wollte er Nummer auf Verpackung, hallo behalte ich so was. Mails hin und her und immer noch keine Lösung. Was die Firma schnell ist beim Verkauf so unterirdisch beim Support.

C'est le 2ème casque dont l'intercom foire, le 1er changé sous garantie et là rebelote, l'intercom fait n'importe quoi. Les intercom incorporé c'est la dernière fois.

Habe das 50S... Top Gerät. Sound kann man nicht mit einem InEar Kopfhörer vergleichen. Aber der ist wirklich toll, dafür dass man so viele Windgeräusche hat. Weiß nicht was alle hier so mäckern. Man kann sich auch kein mega Sounderlebniss erwarten.

Servizio assistenza scandaloso. Ho acquistato la copia di sena 50S, praticamente top di gamma. Premesso che la Pin metallica x vincolate il sistema al casco, in dotazione non monta su casco modulare Nolan di ultima generazione. Mi rivolgo a loro che mi consigliano di mettere l'adesivo in dotazione (non regge e non può funzionare a lungo). Quindi mediante taglio laser mi creo da solo apposita Pin. Arrivati ai fatidici 2 anni le batterie non reggono più la carica e durante il viaggio i 2 interfono si scollegano continuamente, anche a batteria carica. Mi rivolgo da Bep's dove scopro che non trattano più Sena. Chiamo in azienda ma come da copione mi dicono che i termini di garanzia sono scaduti e di rivolgermi da privato senza darmi nessun riferimento.... CUSTOMER SERVICE NULLO!!!!

My fulltime job is IT. I've been riding motorcyles for decades. One might think that this would prepare me for the absolute cluster that SENA is. It hasn't. Sena is junk and I will be buying Cardo from now on. Sena - RIP.

Recently purchased a dual pack 50S, spent 2 days trying to update the firmware using both my laptop running windows 10 and both WIFI adapters.

1. Using the PC I was unable to load the device manager app, the install constantly stalled at the USB driver install point. Apparently this is a recurring problem identified on many online threads. Tried every fix I could find online (no joy)!!

2 Using the WIFI adapters was even more frustrating, after mamy many attempts one of the adapters final recognised my WIFI, firmware update on the first unit complete I proceded to update unit 2. Nothing, again mamy many attempts later the adapter final connected to WIFI and unit 2 was updated.

Contacted customer support, worse experience ever, rep was evasive and clueless, requested screen shots of all PC windows and refused to give me access to an actual TECH. It has now been 10 days, NOTHING!! I was advised that there is no way to actualy speak to a sena tech and that the only communication would be by email from her to Sena. I was forbidden to contact SENA. DO NOT BUY SENA EQUIPMENT!!!!

Sena ist überteuert, vermutlich satt-Support findet nicht statt.
Mit headset 3s habe ich versucht eine Firmware abzusagen, da das headset beim Fahren oft abstürzt und nur mit Büroklammerreset wieder benutzt werden kann. 2 Rechner, Windows und Mac probiert, keine Verbindung zum headset möglich.
Support antwortet nicht.
Für das Geld eine Frechheit

Purchased a momentum Bluetooth helmet , had a lot of problems with it along the way , went to the store I bought it from , they tried to help ! Emailed sena and right away sent in all the info they requested, I have sent numerous emails asking about the helmet and nothing back from them , $ 700 for a helmet with maybe 16 hours of play time and now it doesn’t work ? Garbage product , worst customer service, horrible people to deal with ! Will never purchase or recommend SENA products to anyone!