SenaAnmeldelser 

If I could give no stars I would. I have 2 Sena Smart Helmets an R1 EVO and R2 EVO. Both at this point are fine. I ordered a U1 E-Bike Helmet it was not sized correctly or not produced correctly and did not fit right. I started a nightmare to return the helmet. Got customer service on the first call but was unable to understand, both with speech and directions from the rep. So called back and got another rep which started daily email request for pictures of the helmet, the shipping box , the box the helmet came in, 2 different emails for the S/N and a written discription. This took about 2 weeks. After an email asking for an update I received an email indicating my return had been approved and was in the que and be patient,????? That was a month ago, still no response and an additional email has gone unanswered.
The product is fine R1 and R2 but their customer service SUCKS. Do not buy from this company because if you have a problem it will not get resolved.

Jeg købte en Sena 60S Duo Pack til 5.000 DKK, så min kæreste og jeg kunne kommunikere sammen under motorcykelture. Produktet bliver markedsført som SENA’s nye “flagskibsmodel”, med avanceret AI-støjfiltrering og Mesh-teknologi, særligt egnet til kommunikation mellem motorcyklister.

Desværre har det vist sig at være fuldstændig ubrugeligt til det formål, det er solgt til.

Når vi kører 60 km/t eller mere, bliver lyden mellem enhederne meget hakkende og uforståelig. Tale forsvinder, og det er umuligt at føre en samtale. Jeg troede i første omgang, at der var tale om en fejl i produktet, og kontaktede sælger som fik det sendt retur. Det tog over en måned at få systemet byttet – men da jeg modtog et nyt sæt og fik det monteret, var problemerne præcis de samme.

Efter nærmere undersøgelse viser det sig, at problemet skyldes SENA’s indbyggede AI-støjfiltrering, som ikke kan skelne tilstrækkeligt mellem stemme og vindstøj. Resultatet er, at systemet i mange tilfælde filtrerer selve talen væk – især ved almindelig motorvejskørsel. Man kan ikke slå dette filtreringssystem fra, og det gælder uanset hjelme, mikrofonplacering eller opsætning.

Det er for mig helt uforståeligt, at et så stort firma som SENA vælger at sende et så ufærdigt og upraktisk produkt på markedet – til en høj pris og med en kernefunktion, der ikke virker under de forhold, det er designet til.

Jeg ønsker en undskyldning og pengene retur, og jeg er overbevist om, at mange andre brugere føler det samme. Det her er mit første intercom-system – og det bliver med sikkerhed også mit sidste fra SENA. Jeg har ikke lidt økonomisk skade, men det er frustrerende at have spildt så mange penge på et produkt, der ikke lever op til sin beskrivelse. Det eneste jeg kan gøre som forbruger, er at fravælge SENA fremover – og opfordre andre til at være varsomme

Jeg er normalt ikke typen som brokker mig og synes selv jeg er let medgørlig, men denne oplevelse kunne jeg ikke bare lade stå til

2 Sena in knapp 5 Jahren, einfach nur Schrott.
It's time for Cardo, here we come.

Bought the R2 Evo for myself and husband at a local bike store. My husband's helmet works just fine. Mine had issues almost from the beginning. During rides it will shutdown on its own. A factory reset, as suggested by customer support, did not help. I did a software update as well. When that did nothing to fix the issue, I was asked to return the helmet at my own cost to get a replacement. I did that and after 10 days received the replacement. The replacement helmet on the first outing shutdown twice, i.e. has the exact same problem. In comparison, my husband's helmet (same model, different color and size) has not shutdown ever. In addition, the helmet must have been paired with another device at the factory for testing because it will announce "pairing complete" every single time. It did that straight out o the box. Another annoying aspect. So, now customer service says that I need to send this helmet back as well at my own expense in order to get a replacement of the replacement. Any other suggestions are denied because "their RMA policy does not allow for that". The company is inflexible and not really listening to my concerns. Who knows how many helmets I need to replace before getting one that's NOT defective? The company takes absolutely no responsibility for their products whatsoever. Obviously, I've gotten lemons all along and "service" is a grand word for sending me instructions on a return that are cumbersome and costly for me.

Habe Sena SC2 gekauft. Jetzt mit neuem Handy findet es kein Signal mehr. Service oder Support zu bekommen ist sinnlos und sehr aufwendig bis unmöglich. Würde niemanden empfehlen je ein Sena zu kaufen. Anleitung und Hilfe unterirdisch schlecht für so ein teueres Teil

App just does not work , hours spent on firm ware updates , resets , app delete, reinstall, absolute shocking equipment, buy another make , save yourself a lot of trouble if you want to intercom between helmets

Vraiment très mauvais, allez chez cardo pour 1000 raisons

possessore Sena PI installato su casco bici . per 2 mesi circa e' andato benissimo poi non utilizzato per 3 mesi causa salute personale, non sono piu riuscito nemmeno ad accenderlo ed e' anche sparita la configurazione su smartphone . Sena , mai piu' .Luigi

Als je de negatieve recensies hier leest word je redelijk depressief. Onze ervaring met de Sena R1 EVO helm is daarentegen uitstekend. 2 Helmen gekocht op 01-'24 bij dealer Bloemendal in Rijssen. Veel gebruikt, goed bereik en goede kwaliteit. Op 6-'25 viel één van de helmen uit. Na contact met de dealer kon ik dezelfde dag nog een nieuwe helm onder volledige garantie gratis ophalen. Dat is top (!) en verdient alle lof.

They are excellent when they work..However, Firmware updates are more difficult then climbing everest with a toothpick. And Tech support is the worst. An hour later and nothing.....so I am only getting half what I paid for...

***DO NOT PURCHASE SENA PRODUCTS***

My recent experience with Sena's customer service has been disappointing and unacceptable. The service I received demonstrated a systemic failure in several critical areas:

Communication Breakdown: My attempts to contact support regarding missing parts in my SEna 60S Duo kit were met with significant delays and unhelpful, often scripted, responses. This lack of timely and substantive communication exacerbated the problem.

Inability to Resolve Issues: Despite clearly articulating my concern, Sena representatives failed to provide any meaningful resolution. For over a month, I have been told "We'll email the RMA Team / appropriate people..." and ultimately left my issue unresolved. This reflects a concerning lack of problem-solving capability within their support team. Sena representatives gave the excuse: "There has been a restructuring of the RMA team," which, quite frankly, is not a customer problem. Again, a week or two, I could understand. 30+ days with no communication from Sena? Unacceptable. 

Incompetent Customer Support: I spoke with three demonstrably unhelpful customer service people, all clearly lacking the necessary expertise or ability to address my query. This suggests inadequate training and a tolerance for substandard, ineffectual support from Sena.

Failure to Honor their Word: Three representatives, three broken promises, and thirty days without being able to use over half of the product I purchased. A week or two, fine. Three on the outside. Four without any sort of response? Unexcusable.

In summary, my interaction with Sena's customer service is characterized by delays, ineffective communication, an inability to resolve issues, unhelpful technical support, and a failure to honor their word. This is not merely a complaint about inconvenience; it highlights a fundamental failure in Sena's customer service infrastructure and a disregard for customer satisfaction.

I demand a substantive response outlining how these systemic issues will be addressed.

Sincerely (and with significant dissatisfaction),

Mr. Sean Grimm

BOUGHT A SENA 5S-10 AND THEY HAVE NO VOLUME TO THEM SO I UPGRADED TO THE SD SPEAKERS AND DONE THEIR SOFTWARE UPGRADE AND STILL DIDN'T WORK. WASTE OF MONEY. CUSTOMER SERVICE WAS NO HELP DON'T BUY THEIR PRODUCTS JUNK! And best of all I work for a power sports dealer and won’t sell anymore of their junk!

Bought a SRL2 and after 3 years it won’t work. Sena support told me it’s a battery issue after I stated the problem. Sena said the battery only lasts 2-3 years and they don’t do replacements.
So avoid if you want something that lasts more than 2-3 years. Would not of bought the product if I knew this before.

I purchased 2 C1 cycling helmets. They arrived super fast in just 2 days which was a great start. The instructions were a challenge to follow so I called Tracey in Perth and the support was outstanding. Tracey patiently talked through the pairing process and we had it all up and running in just a few minutes. I couldn't speak highly enough of the service we have received. Thanks Tracey!

WARNING WARNING WARNING

DO NOT BUY FROM SENA

The only reason I’m leaving a one star review is…. There isn’t an option for zero.

We ordered two S1 helmets

After measuring my wife’s head, with the instructions on their website, she was in between sizes. We went with the medium instead of large. Ends up, she needs the large.
3/17/25 I called and asked to exchange sizes. The agent opened a service ticket.

3/18/25 I tried to email them with my ticket # for an update, and received a message that my agent was “on a test day”.

3/21/25 Still no response. I emailed asking about it.

3/23/25, they responded asking me to send the helmet back to them, and that I “would be shouldering the shipping fee”

I responded, asking why it had taken so long to get a response (a week later after starting this)

3/24/25. They responded with a sorry they had been too busy. They said they would mow go ahead and proceed with the size exchange request.

3/24/25. Another email from them letting me know my RMA was being processed, but it may take longer than usual.

4/1/25 no culmination since last on the 24th. I sent email asking for status update.

4/4/25. I received email back from them saying: Due to a policy change, we are no longer offering size exchanges. Instead, we will offer a refund and you can re-purchase the product in the correct size.

4/4/25. I replied that this is the most ridiculous customer service experience I’ve ever had. I asked them to send me what I need to do, and I’ll do it.

4/4/25. They replied: “ will go ahead and escalate the concern to our higher department. Once I have an update from our higher department I will update you accordingly.”

I still don’t have my issue resolved. I sadly didn’t look at reviews of this company before I bought.

DO NOT BUY FROM SENA.

DO NOT BUY FROM SENA

Am liebsten Null sterne.... größte Rotze der Welt. man kann es nicht Updaten wenn der Pc auf Windows 11 läuft und es gibt auch keine Lösung zumindest wurde ich vom Kundencenter nur Ignoriert und hab nie eine Antwort bekommen und eine anfrage zu stellen ist auch eine Wissenschaft für sich, nie wieder diesen kack

Würde am liebsten null Sterne geben.
Das Produkt ist müll und funktioniert semi gut. Software ebenso ständige Abbrüche in der App nur um ein Beispiel zu nennen.
Support ebenfalls keinerlei Hilfe. Sofern man überhaupt wen an die Strippe bekommt

Péssimo suporte. Produto razoável enquanto dura, cerca de 2 anos depois segundo o apoio cliente fica a fazer de pousa papéis.

Recently purchased two Sena Cavalry helmet's along with the Freewire systems. Was having problems pairing them with my new HD. Called Sena Support twice. Sena Support was going to call me back with a solution. Never heard back from support?? Returned all of the above items back to Sena, A total of 0ver $1,000. I would not recommend this company to anyone!!

zeer slechte qualiteit voor zeer hove prijs
3 senna st1 toestellen, na 1 jaar 2 kapot
opgestuurd voor herstelling maar steeds defect teruggekregen
klantendienst is er zo goed als niet
koop u geen sena!