SenaAnmeldelser 

There really is no repair for these. Service only had me reload the firmware which I had already done On mine mesh intercom stopped working on my 30 K and they told me there was no repair.It lasted barely 4 years and service was no help at all. All they wanted was to sell me another one. My club uses them, but we do have constant problems. Besides the product being poor it was very disappointing to see that Sena service was so bad and their answer was your unit is junk and that’s too bad.

Non comprate nulla di questa azienda. Assistenza pessima. Ho avuto un problema al mio casco Impulse ( pagato 600€) e non più in garanzia, e, nonostante lo abbia spedito a mie spese a Colonia mi hanno detto che non sono in grado di ripararlo! Vergognoso! Un casco di fascia premium che ha un problema all’interfono e mi hanno risposto se lo buttavano loro o se me lo dovevano rispedire! Una casa seria intanto lo ripara, se non può farlo almeno ti propone un cambio con un casco nuovo ed una differenza a mio carico al limite. Il casco si è rotto per un suo difetto e non per cadute o uso improprio ( tra l’altro lo mandai già in assistenza quando era in garanzia…).
Ho buttato 600€!
Non comprate mai più nulla da un azienda che non è in grado di dare assistenza hai suoi prodotti.

Technologies dépassées d'au moins 15 ans.
Rien ne marche.
Rien n'est fluide.
Aucun support.
A vomir

Absoluter Rotz für diese Preisklasse,
Audioqualität ist frustrierend und Ohrenschmerzend schlecht
davon abgesehen dass ich noch garnnichts mit dem Support zu tun hatte

They are awful, zero customer support. Bought 2 sena earmuffs cradles (sc-a0333) never worked and been going back and forth with sena support for over a month. They literally don’t care about customer service

Jemanden vom Support ans Telefon zu bekommen ist un möglich. Schlechter kann ein Support nicht sein! Der Stern ist noch zu viel.
Ich empfehle bevor ein Produkt gekauft wird den Support auf Erreichbarkeit zu testen.
Sena Geräte mögen gut sein, ich kaufe bei Cardo, da wird einem schnell sofort geholfen ohne wenn und aber.

Acquistato Sena A10 a luglio per accoppiarlo a uno identico precedentemente comprato...non si abbina in nessun modo, facendo ogni tipo di reset e aggiornamenti vari... assistenza in Italia inesistente. Mai più Sena, ne ho uno cinese di 10 anni che si abbina con tutto.

Tracy at Sena in Burswood WA went above and beyond to help us with pairing issues on our three head sets. We arrived at the office and Tracy helped us immediately and with zero fuss. She also updated all three of our motor bike comms systems and ensured we all had our systems working properly. What an absolute treasure to this company. Bless you Tracy and keep up the excellent work that you do. Thank You !

sena 50c . Expensive garbage, do not buy. after the update it stopped recording. After resetting to factory settings it records again but only video.
After trying to update it says that the sd card is faulty. Tried on three cards and it always stops at 6% and says the same error. Probably their other products are garbage like this.

Intercom SENA S60, au TOP, excellente qualité son, facile d'emploi et beaucoup de possibilités pour communiquer à plusieurs. Test réalisé en live lors du Road-trip le 07/09/25 au festival moto de Barcelonnette avec Adrien VAN BEVEREN.

Schlussantwort vom Support nach einigen Schleifentext:
Das Problem, Sena 30K verbindet sich nicht, besteht weiter. Was soll ich jetzt tun?

Da alle verfügbaren Schritte ausgeschöpft wurden und keine Lösung gefunden wurde, schließen wir dieses Ticket. Sollten Sie das Problem erneut prüfen oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren – wir helfen Ihnen gerne weiter.
Best regards,

Rico

Attention à tous sena ne repart pas les intercom c'est du jetable donc préférez une autre marque
C'est du jetable
J'en ai acheté a 400 euros et je ne savais pas qu'il était jetable
Impossible de le faire réparer par sena

Ho acquistato due volte lo stesso modello e purtroppo questo prodotto non ha una funzione di spegnimento automatico dopo un determinato lasso di tempo in cui non è connesso a nessun dispositivo. Ho chiesto ben 3 volte, e non solo io, di implementare la funzione di spegnimento automatico dopo un lasso di tempo di disconnessione da qualunque dispositivo con un aggiornamento software, ma l'assistenza ha totalmente ignorato la mia richiesta e di altri. Non ha mai provveduto a rimediare al problema.
La conseguenza è che spessissimo mi ritrovo con l'interfono scarico prima di partire.
Considerata la torale mancanza di considerazione delle esigenze dei clienti, cambierò prodotto e marchio.
Questo è il modo migliore per perdere clienti.

Ho acquistato il Sena SRL3 ma molta difficolta’ nel montaggio, nessuna istruzione di montaggio , nessun video chiaro sul montaggio, inoltre le plastiche sono molto scadenti, il dentino del volume si e’ subito rotto!! Non e’ un prodotto da acquistare!!

I bought a U10 specifically for my new Arai helmet which combined was over £700, foolishly thinking I was getting quality.
The unit comes with a handlebar controller but I have never been able to connect the intercom to it. I contacted Customer service for Tech support and as others have said they are useless. Sent me video links for the wrong unit even though I sent them a photograph of the unit instructions.
very rude in insisting they were right, which can only mean they can't write.
I also could not pair to a sat nav unit, so overall, I would have been better with a standard Cardo.

Grundsätzlich bin ich mit den Funktionen meines Sena 50R zufrieden. Einzig "Hey Siri" funktioniert nicht per Sprachansage - womit ja geworben wird.
Seit Wochen bin ich nun mit dem Support dran, in Schleifen werde ich immer wieder aufgefordert, das Gerät zurückzusetzen und die Einstellungen zu überprüfen, was ich nun mehrfach getan habe.
Es wurde zweimal angekündigt, dass wenn alles nicht weiterhilft, das Mikrofon ausgetauscht würde.
Heute dann die Mail: "wir konnten das Problem nicht nachstellen. Wir nehmen daher an, dass es sich um die Einstellungen auf Ihrem iPhone handelt." Ich habe nun wirklich sämtliche Einstellungen nochmal geprüft, so wie von Sena angegeben - ergebnislos.
Was mich ärgert sind diese Mehrfach-Schleifen mit gleichem Inhalt und am Ende dann eine wie ich finde patzige Antwort ohne weitere Lösungsansätze

Ordered directly from Sena Technologies, Unit would not power up. Talked to customer service and they instructed me to open an online return.
six days days and seven emails later this is where I am at...
Agent #10, Aug 4, 2025, 11:15 AM PDT:
Hi,

Your RMA request is currently in queue to be processed. Due to the high volume we are experiencing, it may take longer than usual.

Thank you for your patience.

Have a nice day!

Kind Regards,

Thank you and Best regards,
Clint
Sena Tech Support Dept.
www. sena.com

Brand new R1 helmet ordered from SENA does not work out of the box. Absolutely ZERO response from 'customer service' except for bot emails to fill out forms for information they already have. I rate them ZERO as well. They must be going out of business as they don't care whatsoever about their customers.

Es ist absolut nicht nachvollziehbar, dass ein solches Produkt die einfachste Funktion nicht anbietet.

Die Signaltöne lassen sich weder ausschalten, noch leiser schalten, ohne das auch der Sprachton des anderen Teilnehmer reduziert wird.

Also, wenn man die Lautstärke reduziert, um die Signaltöne zu reduzieren, wird automatisch die Sprachlautstärke des anderen Teilnehmer reduziert, so dass man ihn nicht mehr hört.

Wenn man die Lautstärke so einstellt, dass man seinen Gesprächspartner gut hört, sind auch die Signaltöne so laut, dass man vor Schreck vom
Motorrad fällt.

Deswegen geht das Produkt zurück.

Wirklich eine Schande, dass so eine simple Funktion (Signaltöne deaktivieren o. unabhängig von der Lautstärke des Gesprächspartners die Signaltöne reduzieren) nicht vorhanden ist.

Ein absolutes Manko, was nicht akzeptabel ist.

This is my first time buying from Sena, but our company's second. We had previously bought four Tufftalk headsets, but two of them went bad. My brother was having a hard time getting them to work all four years we have had them, but I repurchased the Sena Tufftalks because I wanted to save money and keep the brand we were already using. The instructions are terrible, it is extremely difficult to figure out how to use, there are barely any videos online to help and the headsets only work half the time unless you know them well. With that said, I have given Sena a 4 (which is generous) because of their customer service. When I called, I couldn't understand anything the automotive voice was saying, yet I got a real person who sent me to Austin Gibbs email. He was extremely fast in responding, always nice, and ended up helping me through the process. When I was frustrated in the lack of working answers, Austin called me and walked me through the next steps. He sent me videos that helped me understand what I was doing, and offered different solutions to my problems. If the customer service was not as great as it is, I would have returned the headsets immediately. Be cautious and patient when buying the Tufftalk headsets. They are great to have once you figure them out, but fairly confusing to learn. Now that I understand them thoroughly, I am confident that we will have little to no problems in the future with connection. I recommend Sena produces more videos about simple things because I needed a version that dumbed it down and explained it well for me. Thank you Austin, you were great.