Sakura Mobile Anmeldelser 

It’s very easy to pay and buy a Sakura Sim. Reallly accesible for every device.

Flawless, as described on website and with clear instructions coming with the SIM Card, which was delivered as ordered

Sakura Mobile's customer service has always been great, offering services in English where others in Japan don't or offer them with some caveats.

Responses are usually fast and informative in my experience.

I'm a SIM card owner of many years now and have thought of changing somewhere down the line as my Japanese is stronger now and others with no English support offer a better "bang for your buck" with more data and lower prices.

This being an MVNO, we can't expect perfect coverage, especially in the countryside or when large crowds convene. For that the "big three" might be better for you.

I will also say the quality of voice calls within Japan can vary greatly. Compared to my time with Softbank, I've had to deal with relatively "low" or "distant" sounding calls on more than one occasion. Is this a Sakura Mobile issue or is it coming from the other party?

But for what they are and the price point, I can't really complain too much.

Service was great. i was struggling to get service for my trip, so i went to sakura mobile and they made it quick and easy for me. Highly recommend going here for cell service on your abroad trips :)

Absolutely excellent, worked flawlessly.
Cannot recommend enough.
Saved a lot as the roaming fee from my UK network provider is a farce and a total rip off.

Wish I'd used them years earlier, but foolishly it had never occurred to me to check eSims.

Will be using them again.
Effortless, affordable, straight forward and worked perfectly.

Very happy with the service received by this company. Fast, efficient and kind. I accidentally lost the pouch that the wifi box and charger came in and the company waived the replacement charge - very grateful for that!

After experiencing difficulties with my 4G eSIM, the support was really great and helpful and I received a free upgrade to a 5G normal SIM card. Thank you very much for the great service, you really saved my holiday.

Pickup was easy and fast, as was setting up the sim. Worked well and reliably all the way, definitely worth the price! Would absolutely recommend picking Sakura Mobile, as having a good connection during the trip is a life saver when navigating and using the internet on the go.

Polite prompt replies, careful follow-ups until the entire situation is resolved. I wish all companies in Japan (even in the world!) would have support like Sakura Mobile's.

丁寧な返信から、問題が完全に解決するまでの細やかなフォローアップに至るまで、Sakura Mobileさんのサポートは本当に素晴らしいです。日本中、いや世界中のすべての企業がSakura Mobileさんのようなカスタマーサポートを提供してくれたらいいのに、と心から思います。

No primeiro dia a internet rodou tranquilo!Achei que teria acertado após a terceira compra feita de empresas que prometiam oferecer internet ser ilimitada! Mas no segundo dia de uso a internet já ficou limitada não abre nada!Paguei caro achando que não ia passar raiva!
Não comprem!!!

Excellent coverage during our stay in Tokyo and the surrounding areas. The battery life of the devices meant we were able to go all day without charging and they were small enough to fit in pockets. Great service with the delivery to our hotel being appreciated and extremely clear and easy to follow return instructions.

The online purchase of the prepaid e-sim cards prior to our trip to Japan was very easy. We had no problem with the activation or the use of the prepaid e-sim cards. We are very satisfyed.

Top service. Easy process from buying it to install it and active it. Great Internet connection everywhere and any time.

I have had great experience with Sakura Mobile service in Japan, and it has been invaluable having a mobile phone number in Japan for handling work and personal matters.

Thank you so much to the staff at Sakura Shinjuku, Tokyo for helping me with my phone. I bought their Esim which wasn't compatible with my phone so instead they offered me their pocket wifi instead.

Customer service and email communication was prompt. They were excellent and very helpful. I definitely recommend Sakura mobile. Their English speakers were fluent.

Very happy.

Ben from UK

Staff are very supportive, she guide me through the whole on boarding process smoothly

Sakura mobile maintained continued communication and support during the setup process. It was relatively easy to setup but I knew if there was any issue I could get in contact with a support person.

The entire process, from application, contract signing, hardware setup is fast and easy.

The service, internet, is reliable and fast.
I have also used Sakura mobile internet, prepaid sim card, in the past.

I had good signal even at Gifu castle, that is on top of a mountain, in a somewhat remote area.

Excellent service, pick up was fast and efficient. Staff were friendly and knowledgeable. Dropped off into a post box in the airport was so easy, and acknowledged within 24hrs.