Sakura Mobile Anmeldelser 1 375

Yasuha and her colleagues were all very helpful with the mobile phone contract and home wifi inquiries. I fully recommend for foreigners, specially because to get mobile plan you need an address registered and this company doesn’t require it.

I lived in Japan for the past year on a Working Holiday Visa, and one of my biggest concerns was finding an eSIM with plenty of data and reliable English support.

Although my plan was on the more expensive side, the service was excellent. The customer support team always responded quickly, and I never lost signal—even when travelling in the mountains around Kyoto.

Overall, I was extremely happy with the service and would highly recommend it to anyone looking for a dependable eSIM while living or travelling in Japan.

Easy to buy and use also the customer service very supportive

The mobile router worked flawlessly and held a charge for a full day out and about and charged easily in couple of hours. Very easy to use log in and pop it your bag and forget about it. Admin around the hire was flawless - device waiting for me when i checked in and easy return - just hand the pre-addressed return packing to your nearest post office. Highly recommended!

The WiFi worked everywhere, down in the subway to the top of mount Fuji. Couldn't ask for more really did everything it was suppose to and no problems

The delivery was really fast and the SIM have been working very well during the while trip so I could enjoy at 100%

Insanely expensive service and the line is very bad. The 5G is never reached (eventhough my settings are correct) and the 4G does not work pretty well.

My experience is with an iPhone 14 Pro, a pretty reliable device.

I would never suggest Sakura, and I am working to get rid of it.

Great customer support! Thanks for answering all my questions very well!

I have had an excellent experience with Sakura Mobile’s home internet service. What impressed me most was their dedication to customer support, especially during the installation process. Whenever I encountered setup or installation-related issues, their team worked diligently to help resolve them, providing timely guidance and follow-up until everything was functioning properly.

The staff are consistently professional, courteous, and genuinely helpful. Their polite communication and customer-oriented approach made the entire experience smooth and stress-free.

I have also used Sakura Mobile’s cellular service and have found the same high standard of support and professionalism across both services. The consistency of their customer care is truly commendable.

One of Sakura Mobile’s greatest strengths is its English-speaking support staff. For international residents, students, researchers, and professionals living in Japan, having access to knowledgeable staff who can communicate clearly in English makes a tremendous difference. It removes much of the uncertainty and frustration that can sometimes accompany telecommunications services in a foreign country.

Overall, I highly recommend Sakura Mobile to anyone looking for reliable internet or mobile services in Japan. Their excellent customer support, professional staff, and strong English-language assistance set them apart from many other providers.

Seamless signing in and easy payment method.
Installation was also easy given clear instructions.

The only English support service provider so far that I have trusted.

There are times when it's quite useful to have a Japanese number. If you speak some Japanese it can be valuable. I found that Sakura is one of the few offerings for travelers to get a Japanese number. The connections have been respectable.

I have been using Home Wifi service for more than 1 month.
There has never been any connection issue. It is fast enough for me to play online game while watching YouTube and having WhatsApp call.
The setup is a no brainer, very easy. I just plugged in the device into wall socket and it was ready to use.
Also, the customer service is very responsive and informative.
I hope Sakura Mobile always keep its good service.

I have had absolutely no issues with my Sakura Mobile purchase. I rented a wifi router, which was delivered to my residence with a package and paid shipping tag for when I return it. Everything has been very convenient for me.

The customer service was fast and efficient

Everything was excellent. The pocket wifi was waiting for us at the airport. It worked well, recharged every night and lasted the day. It worked throughout Japan, except for a few places in northern Hokkaido. The return process was easy. We would definitely use this service again.

they were super fast to answer my questions and very insightful and supportive, getting straight to the point delivering the informations i needed. i really felt seen by competent people

Easy to use. Very helpful staff at KIX that helped me log in and verify that everything was working. Light weight and long battery life. I carried it all the time for my Kumano Kodo trek. Even up the Dogiri-Zaka!

I was looking for a pocket wifi for my trip to Japan and I chose Sakura Mobile because it was the cheapest fee (they have a discount for long rental). Then due to a problem with my flight, I wasn't able to pick it up at the planned location. Fortunately the staff was extremely helpful and quick to react and they found a solution that worked for me. They were also very nice and welcoming.

Full english support, quick response to inquiries, and efficient handling of requests and issues. One of the best customer support I've had in my 10 years of residing in Japan.