Sakura Mobile Anmeldelser 

Insanely expensive service and the line is very bad. The 5G is never reached (eventhough my settings are correct) and the 4G does not work pretty well.

My experience is with an iPhone 14 Pro, a pretty reliable device.

I would never suggest Sakura, and I am working to get rid of it.

Great customer support! Thanks for answering all my questions very well!

I have had an excellent experience with Sakura Mobile’s home internet service. What impressed me most was their dedication to customer support, especially during the installation process. Whenever I encountered setup or installation-related issues, their team worked diligently to help resolve them, providing timely guidance and follow-up until everything was functioning properly.

The staff are consistently professional, courteous, and genuinely helpful. Their polite communication and customer-oriented approach made the entire experience smooth and stress-free.

I have also used Sakura Mobile’s cellular service and have found the same high standard of support and professionalism across both services. The consistency of their customer care is truly commendable.

One of Sakura Mobile’s greatest strengths is its English-speaking support staff. For international residents, students, researchers, and professionals living in Japan, having access to knowledgeable staff who can communicate clearly in English makes a tremendous difference. It removes much of the uncertainty and frustration that can sometimes accompany telecommunications services in a foreign country.

Overall, I highly recommend Sakura Mobile to anyone looking for reliable internet or mobile services in Japan. Their excellent customer support, professional staff, and strong English-language assistance set them apart from many other providers.

Seamless signing in and easy payment method.
Installation was also easy given clear instructions.

The only English support service provider so far that I have trusted.

There are times when it's quite useful to have a Japanese number. If you speak some Japanese it can be valuable. I found that Sakura is one of the few offerings for travelers to get a Japanese number. The connections have been respectable.

I have been using Home Wifi service for more than 1 month.
There has never been any connection issue. It is fast enough for me to play online game while watching YouTube and having WhatsApp call.
The setup is a no brainer, very easy. I just plugged in the device into wall socket and it was ready to use.
Also, the customer service is very responsive and informative.
I hope Sakura Mobile always keep its good service.

I have had absolutely no issues with my Sakura Mobile purchase. I rented a wifi router, which was delivered to my residence with a package and paid shipping tag for when I return it. Everything has been very convenient for me.

The customer service was fast and efficient

Everything was excellent. The pocket wifi was waiting for us at the airport. It worked well, recharged every night and lasted the day. It worked throughout Japan, except for a few places in northern Hokkaido. The return process was easy. We would definitely use this service again.

they were super fast to answer my questions and very insightful and supportive, getting straight to the point delivering the informations i needed. i really felt seen by competent people

Easy to use. Very helpful staff at KIX that helped me log in and verify that everything was working. Light weight and long battery life. I carried it all the time for my Kumano Kodo trek. Even up the Dogiri-Zaka!

I was looking for a pocket wifi for my trip to Japan and I chose Sakura Mobile because it was the cheapest fee (they have a discount for long rental). Then due to a problem with my flight, I wasn't able to pick it up at the planned location. Fortunately the staff was extremely helpful and quick to react and they found a solution that worked for me. They were also very nice and welcoming.

Full english support, quick response to inquiries, and efficient handling of requests and issues. One of the best customer support I've had in my 10 years of residing in Japan.

Fantastic customer service, big thank you to both Ezri and Keigo for assisting with an issue related to my eSim. Despite communicating via email, responses were prompt, to the point and most importantly helped fix the issue in under a day. Coverage is absolutely fantastic throughout the country and is so simple and easy to use.

I recommend Sakura Mobile for anyone visiting or living in Japan.

Sakura mobile was very quick in assisting me with a reissuing of my eSIM! They provided all the necessary information I needed to successfully set it up on my phone, I highly recommend them to any Japanese visitor or resident!

Eigentlich war ich zufrrieden, ich war 1 Monat in Japan und habe das WiFi Modem gebucht. Ich bin dann 3 Tage vorher abgereist und es abgegeben. Ich habe noch geschaut, dass alles an Zubehöhr dabei ist " Modem, Ladegerät und Ladekabel " und dann abgegeben. Dann bekam ich 3 Tage später eine Mail, dass Ladekabel fehlt und ich soll 1000 yen zahlen! Ich habe zurück geschrieben, es ist im Deckel oben in Netzfach. 2 Tage später bekam ich eine Mail, ja sie haben ein Kabel gefunden es ist aber nicht das Orginal und ich soll 1000 Yen zahlen, weil es orginal Ladekabel fehlt.
GANZ ehrlich, ich weiss nicht wie das Kabel aussah, es war ein USB C kabel, davon hatte ich mehrere mit. Sie haben ein Kabel zurück erhalten und sogar das Modem 3 Tage vorher abgegeben. Es ist echt Abzocke nacher noch 1000 Yen zu kassieren!

I’ve used Sakura Mobile twice now while living in the Tokyo area and for about a year each time. The set up is easy and the staff are helpful. The actual cellular service is excellent too; I’ve never had any problems with it. Sakura is definitely my go-to.

We choose Sakura Mobile every year in Japan. The device (Wifi router) is always trustworthy and the service is excellent.

Very good service, super easy pickup at the airport Haneda with nice staff. Excellent connection during the whole 15 days trip.