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I've rented cars from Enterprise (Through Rentalcars) several times at Billund airport, Denmark and have never had any problems

I am very GRATEFUL to the LIHUE, KAUAI staff of Enterprise Rent a Car! On Jun-30-2017 @ 6:15pm we returned the rental car, unfortunately once in the airplane, I realized I left my headphones (in it's case plus charging and audio cables) in the bottom center counter of the car. I immediately submitted a lost item report and I also called the Lihue office to let them know about it. On Jul-11-2017 I got a notification that my headphones were found! Today, Jul-17-2017, I got my headphones back! (in it's case plus the cables) I appreciate immensely the help, patience and most of all the honesty of the Lihue Staff members. Thank you so much! You have a client for ever!

Hired a car at Eindhoven Airport at enterprise rent-a-car this March. It was raining, so the windscreen was wet. After leaving the car park and swiping the windscreen I got the sight of a tiny, almost invisible scratch on it. Brought back the car immediately. Three weeks later they charged 350 euros for the 'damage'. Since then I've sent cca. 15 e-mails in the topic, no answer. I'm a frequent traveller, hired cars in many different countries but this gang is the worst ever. Avoid them, they will find the way to take your money!!!

My experience was smooth and positive! But, overall the guy who attended me was a 10 in Customer Service

Rented a car to someone else in my name so I got their speeding fine. Enterprise did nothing to fix this til I took it to arbitration and are still trying to charge me the admin fee.

Lejede en bil af rent-a-car i København får stillet en meget fin ny bil til rådighed og bliver endda opgraderet til en større da de ikke har flere af den lille type jeg havde bedt om. Alt er godt til jeg to måneder senere aflevere bilen. Jeg har selvfølgelig betalt leje af bilen i to måneder men efter aflevering trækker de så pludselig knap 2800 kr ekstra uden at oplyse hvad det er for. Jeg har ingen opgørelse over hvad beløbet dækker og fik ikke oplyst ved aflevering af bilen at jeg ville blive trukket dette beløb. Jeg anfægter ikke at det kan være reelt nok at de skal have de penge men jeg synes det er mega frækt ikke at sende kunden en opgørelse over hvorfor. Også efter jeg skrev det til dem pr mail har jeg intet svar fået og de tager ikke deres telefoner. Fed service var rigtig godt tilfreds lige indtil jeg afleverede bilen.

If I could give this company zero stars for customer service, I would.

In May, my partner and I rented a car from Enterprise subsidiary Alamo in Munich airport, Germany. It was rented for one week from 13 May and returned to Nuremberg airport on 21 May. We booked the car online and paid for it at the time, but when we got to Munich we were charged a €250 deposit plus the rental amount of €262 at the same time. We thought the whole amount was the deposit for the car. But Enterprise only returned €250 to us, so they have essentially charged us the rental amount of €262 twice for no good reason other than an administrative error.

When we questioned this, however, the company said they have no record of this. We sent them copies of the bank statement showing that the money had gone out twice and not come back. We called the Munich office about this and they assured us they will deal with this, but no response. I then had to resort to commenting on social media about this, and a representative in the UK promptly got in touch and said they would pass this on to the German office as a matter of priority. Nothing happened for a week after this. I then reminded the representative, who called himself David, that we are waiting and have heard nothing and that we need our money back as a matter of urgency. He said he would pass this message on. Once again, it has been nearly another week since then and we have had nothing at all from the German office, no communication whatsoever.

These people are keeping our money, which they have taken by mistake, and doing absolutely nothing about sorting this out. David assures me that it takes longer because it is an international office, but I do not believe for a second, in this day and age, that it takes OVER TWO WEEKS to respond to a query made online by someone in England about a service received in a German office. That is a terrible excuse and an appalling level of customer service.

As I have already told David, I will be going to the Financial Ombudsman next week if I don't happen to hear something back from these fraudsters by the end of this week. So incredibly disappointed!

My advice NEVER RENT FROM ENTERPRISE OR ALAMO! I certainly won't be. If there are no mistakes in your case and everything goes smoothly, you will probably go on here and comment about how great your experience was. But as soon as something as little as what happened to us goes wrong, you will regret it, because you won't be able to get your money out of them, or even get any decent communication.

Jordan was absolutely marvellous in Stafford, UK!

Manchester Gold St has a staff of very professional Customer Service Reps. I am 65 years old and have many experiences with customer relations, both good and bad. They are the best.

I have used this company for some time, some time good and sometime bad but lately it has been really bad. Firstly having changed email, I contacted them to say I needed to update my contact email; was told that no problem - let me have the update and it is done.....well 6 months on they have not changed the primary email; I added the new one as a second email, they send me adverts through the new email, but refuses to send me any bookings but instead uses the defunk address despite my constant communication to say otherwise. When I finally got hold of their tech, they said I would need to create a NEW account - not a problem if they allowed me to take across the points that had built up which could be used to reduce the cost of the hires. Who are they trying to kid?
Secondly, been waiting for a confirmation of a booking for over 2 weeks, got a phone call to say length of contract is too long, but can offer me another company BUT at a higher price. I immediately went online and found the same company but got a cheaper quote. Rental-a-car says they would price match, but tells me they will check it out and get back to me in 48 hours. Well by that time I may not get the same deal. I asked that they check it online immediately but they refused.
Added to this, I had to constantly repeat my sentences because the representative did not speak good English, nor could she understand my answers or questions sufficiently. From an already bad experience, the situation was made worse because of an inadequacy of understanding pure simple English. From a very frustrated customer.

We have rented a car through Enterprise, Nice Fr. And it is definitely the last time.
The car was pre-paid and booked for 11 o'clock. Upon arrival the car was delayed and we did not receive the car until 16 o'clock.
We received the car in a dark garage where it was very difficult to assess the condition of the car. Unfortunately we did not photography the car with flashlight.
When we returned the car the handling agent imidiately inspected the front bumper in a brightly lit arrival hall and quickly applied some white fluid to enhance some fine scratches on the bumper. We know the damage was not done to the car while it was in our possession. Seemed to us like we were setup to pay for damage already on the car. Enterprise withdrew 850 Euro from my account to cover for the very minor scratches, even before we had left the airport.
My advice: If you plan to use Enterprise, thoroughly photograph the car with flashlight. Carefully inspect the windows! Check your insurance!

I have rented many times with Enterprise in the UK (Gatwick and Stansted) and the service they have provided has been without fault. Obviously, you must be careful to understand the pitfalls like petrol charges: full tank returning full tank is the best. Their cars are usually practically new and without damage, whereas with other companies I have been charged for damage, not caused by me, because I missed it when checking the car on pick-up.
I can't answer for other branches of the company, but my experience in the above 2 locations has been excellent.

Rented a car for 7 days in Sardenia / Olbia Airport from Alamo / Enterprise Rent-a-Car. When returning the car they charged EUR 200 for a scratch UNDER the vehicle... that was only visible with a mirror... for this Company there is only one advise: AVOID - they operate with an illegal business model - further, the staff is unfriendly and not willing to help

I booked a car through this website for dollar / Hertz. This company then overcharged me and isn't paying any money back.

After renting a car with this company for a few days and returning it, they tried to say I had scratched a hubcap. They then sent through an invoice of £235 for a scratched hubcap! I then complained and didn't receive a response. 2 weeks later the scam company then took over £500 from my bank account!!! I have since tried contacting the company and still not go anywhere and still trying to get back at least some of my money.

NEVER EVER EVER BOOK WITH THIS COMPANY!

Avons loué un véhicule pour 3 jours, pour un montant total de 13.19€, suite à des problèmes de circulation sur Barcelone avons rendu le véhicule avec un peu plus d'une demi-heure sur l'heure prévue, il nous compte la journée complète (Ok dans le pire des cas) mais 76 €uros la journée.
Un Tarif qui n'existe ''Nul Part''
PLUS JAMAIS RENTALCAR et toute compagnie Associée
Dan

scandaloso!!!!!!
ho scritto una contestazione a settembre 2016 ma non mi hanno mai risposto!!!!!!!!
assegnerei zero ma ma non è previsto!!!!!!!!!!

Pre-paid rental of a Fiat Panda from 8 to 15 August 2016, departing from Olbia airport in Sardinia. Booking and payment of the entire rental several months earlier.
At the exit of the airport, nobody. We end up by joining the local agency, TARGET, on the phone. Looks like we're disturbing; They do not come to fetch us!
We arrive at the agency by our own means and there, stupefaction. There is no car available for us as we arrived late !!!
Despite our long insistence, no solution is proposed to us by the agency Target! They do not even call Rentalscar.com. They even refuse to serve us a glass of water.
We join Rentalcars.com at tel. We are offered a car 50% more expensive than originally planned. That is, say it, the last available on the island.
We refuse. We are told that only one third of the rental amount will be refunded. (I recall that we paid the entire rental several months earlier).
In summary, it seems to me that Rentalcars.com puts on the net with attractive rates and uses different methods (before handing in the keys, during rental or return) to make the rate much higher. To avoid so !!!
Why ? When you have booked a traveling week in Sardinia and the car is not on arrival, either the holidays are damaged, or you pay more!

A luglio di quest'anno ho effettuato la prenotazione di un auto sul sito di rentalcar.com, con un prezzo vantaggioso di 117 € per il periodo delle vacanze natalizie. Il sistema mi confermava la prenotazione e mi scalava il credito dalla mia carta di credito ricaricabile, con l' invio del voucher di prenotazione con tanto di numero aL seguito. Pochi giorni prima della partenza, per cercare di tutelarmi ulteriormente, sempre tramite rntalcar, stipulavo un'assicurazione per la copertura completa dal furto. Il sistema mi accettava il pagamento sempre tramite la suddetta carta e mi dava la conferma dell'avvenuta transazione, senza ulteriori comunicazioni da parte di renato ad. Giunto a Catania con la mia famiglia al seguito, la sig.na per niente cortese della compagnia Interrent, sulla quale si appoggiava, la rentalcar per il noleggio dell'Auto, mi diceva che la prenotazione era stata cancellata due giorni prima da rentalcar e di chiamare loro, perché non era un problema suo, aggiungendo che le stava o facendo perdere tempo e lei doveva andare a casa, poichèi aveva finito il turno, senza. Prestarmi alcun tipo di assistenza e limitandosi a fornire il numero della re talora. Contattato il centralino di rentalcar, l'addetto al telefono mi riferiva che il sistema a seguito dell'indisponibilità del contante sulla mia transazione dell'acquisto, di solo 6 € dell'assicurazione sul furto, stipulata due giorni prima, mi cancellava l'intera prenotazione dell'auto senza nemmeno avvisarmi. E mi congedava con la seguente frase" mi spiace lei ha ragione ma io non posso far nulla non sono cose che dipendono da me", lasciandomi alle 22,30 di sera a Catania senza nessuna soluzione, all' incresciosa situazione che aveva la sua società.
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Lade jer ikke lokkes af de billig priser på deres hjemmeside.
Alt er ikke som beskrivet og de har dårlig service.
De informere ikke om alt som står først efter at man har betalt.
Jeg måtte ikke få min bil og heler ikke få pengene tilbage igen.

Toujours autant de mauvaises surprises. A chaque fois, aucune information sur tous les suppléments qu'il faut payer à l'arrivée chez les loueurs.