Really bad joke and they don’t get back to you no matter what you message them. No tracking code to keep an eye on where your items are the AI is rubbish as well u can’t call them emails don’t even wo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I’ve had a very positive experience with Reeflex! Their products are high quality, well-made, and feel very durable. I’m also very impressed with their customer service. Unfortunately, my phone c... Vis mer
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Fromthe very accurate description of the lens on the web to the very rapid service and delivery, the entire experience was essentially perfect. I have now used the lens and it is easy to use and chang... Vis mer
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The Reeflex line of lenses and filters delivers top quality results, are easy to use, and designed as a system where things match. You stack multiple filters on lenses (such as CPL plus an ND8), whate... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
REEFLEX is a dynamic team of tech enthusiasts - engineers, designers, and photographers - hailing from the vibrant cities of Rome, Zurich, and Copenhagen. Our journey kicked off in early 2020, driven by a bold mission: to redefine mobile photography through advanced computational techniques. At REEFLEX we strongly believe that the best camera out there is the one you can always have with yourself and that the best part of memories is making them. We envision a transformative era where mobile phones become the quintessential tools for capturing, curating, and sharing content across creative communities. Embracing this dynamic shift, we are dedicated to building a cutting-edge ecosystem of tools and software, allowing our users to effortlessly capture extraordinary moments using the device that's always at their fingertips. With an unshakable dedication to innovation and user-centric design, we're determined to unleash the full creative potential of photographers and videographers, catering to both enthusiasts and professionals. Join us on this trailblazing journey as we reshape the future of mobile content creation together!
Kontaktopplysninger
04100, Latina, Italia
- hello@reeflexstore.com
- reeflexstore.com
4,0
Bra
171 anmeldelser
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Terrible customer care & no support
Firstly the shipping isn’t free. £14:99 to the UK.
Secondly I was a backer for their kickstarter from the start. Part of that was to receive a bag with my order. My kickstarter hadnt arrived by the end of April this year so I contacted them & was told they backer kits were sent out 2 months beforehand but they’d sort mine out. I filled in a form but had issues with the payment when I tried to buy another lens. They didn’t seem bothered at all. When the package turned up there was no bag but there was a £70 gift voucher to cover the cost of the bag as they didn’t have any at the moment. When I tried to order the bag the voucher wouldn’t work. Even though it had only been posted a couple of weeks before I was told that the voucher had expired and I wouldn’t be getting my bag. They said it was my fault the package was late & the voucher was out of date as I should’ve filled out some form in an email. I asked for an explanation but I was ignored. It took 2 days to get any reply from an email. Finally I put my issues on their Facebook group only to be blocked from the group & no reply given or support. If you can find another company who make a similar product then I’d advise you try them as Reeflex have no customer care policy & don’t seem to care once they have your cash & if there’s an issue then apparently it’s your fault.
30. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hi Robert L. M.,
Thank you for sharing your feedback. We wanted to address your concerns directly.
Shipping Costs: We offer shipping options to the UK, and the associated fees were clearly outlined in both the Kickstarter campaign details and the BackerKit checkout process. Transparency about all costs involved is something we take very seriously and are best known for.
Kickstarter Reward: Regarding the bag, as discussed in our previous emails on April 16th, your order was processed and shipped, as confirmed by Vanessa from our Support Team. We provided a £70 gift voucher as compensation for the temporary unavailability of the bag. The voucher's expiration date was communicated through our emails and official Kickstarter updates. Unfortunately, the voucher expired before it could be used, but we did offer a 3-month window for redemption, which was consistent with the terms provided to all backers.
Support and Communication: We responded promptly to your inquiries, as shown in our email exchanges. We value our backers and took steps to resolve your case, despite the delay in claiming your rewards after all other backers had already received theirs.
We are committed to providing the best possible customer experience. We hope this resolution meets your expectations, and we would appreciate it if you could update your review to reflect the current status of your case.
If you have any further questions, please reach out to us at support@reeflexstore.com. We’re here to assist you.
Thank you for your understanding and cooperation.
Best regards,
Mark
REEFLEX Team
hello@reeflexstore.com
Be warned - duty to be paid on order
Be warned - they’re based in Italy so while they promise ‘free shipping’ for uk deliveries you will incur substantial additional duties fees - an additional 30% on the order price
10. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hi there,
Thank you for your feedback.
We apologize for the inconvenience you experienced with customs duties. While we do offer free shipping, as outlined in our Shipping Policy (https://reeflexstore.com/pages/shipping-policy), orders shipped to the UK may have previously incurred customs duties due to import regulations.
However, we’re pleased to inform you that as of August 1st, 2024, we’ve updated our incoterms for all UK orders from DAP to DDP. This means we now cover all import and duty costs, so you won’t need to worry about any additional fees (please note, this update does not apply retroactively to orders placed before August 1st, 2024).
We strive to be transparent about all potential costs and recommend reviewing our shipping policy during checkout. We understand how this situation can be frustrating and are committed to improving our customers' satisfaction.
If you have any further questions, please feel free to reach out to our support team at support@reeflexstore.com.
Thank you for your understanding, and we hope to see you shopping with us again soon!
Best regards,
The REEFLEX Team
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