nuphy.com Anmeldelser 53

Keyboard firmware makes it unusable ... holding a key will just stop input after a second and sometimes the keyboard ignores input for a second ...

Pathetic shipping service. Wake up.

Customer Service lying their clients. Saying that some item will arrive in 2 weeks and then it never returns to stock.

Bonjour,
J’ai commandé un clavier Nuphy Air 96 v2 sur leur site directement.
La livraison a été un peu chaotique avec des informations contradictoires lors du suivi mais rien de catastrophique non plus.
Je reçois donc un clavier en qwerty et je n’arrive pas à m’y faire. C’est mon erreur.
Je les contacte suite à cette erreur pour connaître la procédure de retour.
Il me réponde 5 jours après en m’indiquant que le retour doit être fait au Japon et que c’est très cher (plus de 60€) soit les 2/3 du prix du clavier et que donc il me conseille de le garder. Super !!!
Je l’ai donc vendu sur Vinted comme beaucoup d’autres en perdant 30% de sa valeur.
Merci Nuphy !!!!

Clavier non utilisable au bout de 2 semaines car la connexion 2.4gHz ne fait que ce connecter / déconnecter. Très déçu de cette marque qui se veut moyen/haut de gamme. Clavier mis au fond du tiroir.

PS : Nuphy n'a pas de service après-vente, aucun support, et ne publie que des commentaire élogieux à leur encontre sur leur site. Digne des mafieux.

Dropshipping, ça vient de chine c marqué sur le numéro de suivi et ça prends 1 mois à venir en france

My NuPhy keyboard developed a faulty key in under 6 months. For the price, that’s unacceptable.

Customer service has been equally disappointing. Instead of a straightforward warranty resolution, I was asked to go through multiple rounds of troubleshooting and provide repeated proof. The back-and-forth took far too long and felt like jumping through hoops for a product that failed so quickly.

I can’t recommend NuPhy based on reliability and the support experience.

I bought a nuphy keyboard a couple of years ago. After around a year the case started to split open, however the keyboard still worked so I continued to use it. The splitting got worse over time and after some months I was able to see inside the keyboard and see that the cause of the splitting was that the rechargeable battery inside had started to expand. This means the battery was disintegrating and can then be at risk of fire or explosion so is actually quite a dangerous situation. I have never had a device before where the rechargeable battery expanded like this (and we all use a lot of rechargeable devices these days). I immediately disposed of the keyboard. My assumption is that the batteries used in the keyboards are extremely cheap and would not necessarily meet European safety standards. I purchased a second keyboard from them to replace the first, giving them the benefit of the doubt that this was a one-off. The new keyboard was the same model as the old but came with extremely clicky key switches which had been supplied as the default option (I had not checked this at purchase). This was not what I wanted so I wrote to them asking for a refund. They list a 30-day "No questions" refund, but in reality I think it's virtually impossible to return anything to them for a refund. They told me I could not return the keyboard because it was sold as a "promotional item" i.e it was listed as 30% off at the time of purchase. I have also read on other forums that if you do return them you have to send them back to China at your own considerable expense which makes it not worth doing. I would like to point out that their returns policy is technically illegal in the UK where the consumer rights act gives you 2 weeks to return items in unused condition, unless you have been able to inspect them before purchase. I'm not wasting my time writing to them to question this. However, I will never ever buy from this company again and strongly recommend that you look elsewhere for your keyboard.

Takes over a month to ship to europe and customer service is of no help at all

I had never tried a Nuphy keyboard. The model I wanted was not available on Amazon, so I had to order directly from the Nuphy website. This meant, buying directly from the manufacture and having it ship from China to the U.S. - I was skeptical and purchased with a good credit card in case I needed to do a charge back. However, it all worked out. It arrived 10 days later. Overall I'm really happy with the quality of the keyboard. I did have a keymapping issue with 1 button due to the Nuphy IO software. I emailed them and Nuphy support got back to me within 24 hours stating they would fix that issue and add it to the next update. Honestly, I'm pretty impressed with this company so far. It seems like peoples experiences are a mixed bag, but mine has been good.

Le site NuPhy est bien conçu et les claviers sont beaux, avec une impression de qualité premium.
En revanche, je ne recommande pas l'achat direct depuis l'Europe, et encore moins depuis la France.

- Un seul clavier ISO FR disponible
- Aucune personnalisation des touches
- Pas de keycaps ISO FR de remplacement disponibles
- Délais très longs : jusqu'a 5 jours de préparation + presque 1 mois de livraison

Dans mon cas, j'ai reçu un clavier neuf mais défectueux, après 3 semaines et demie d'attente.
Le SAV se fait uniquement par email, avec environ 3 jours de délai par réponse, ce qui rend la situation très frustrante.
Un remplacement a été proposé, mais le contrôle qualité est inégal, ce qui rend la commande depuis nuphy.com trop risquée.

Conseil aux acheteurs européens : attendez une disponibilité sur des plateformes européennes (Amazon ou revendeurs locaux) avant de commander une version ISO FR.

I honestly don't care how good the keyboards are anymore.
Placed the order on the 4th of December, it was shipped on the 8th and still hasn't reached me.

My journey with NuPhy started years ago. My very first low-profile keyboard was their Air75v1, and it completely blew me away. I didn't think a slim keyboard could feel that good. Fast forward to today, and I now own five of their boards.

NuPhy designs are fun and unique, and very distinguishable. They're simple and minimalistic which I love but they also are packed with so many features. They really figured out how to make a low-profile keyboard that feels and sounds amazing right out of the box, which saves a ton of time and effort.

On top of that, they actually listen to their community. I was lucky enough to be picked as an early tester for one of their new products, and it's cool to see a brand that genuinely cares what its users think.

It's just a great company making great products. It's easy to be a fan. 5 stars, no question.

Custom service is useless and unhelpful. More like a scam, really. I contacted the support service to ask for a refund on a broken keyboard unit they sent to me. After following a tutorial to try to upgrade the keyboard's firmware (which didn't work) and recording videos to send to them as proof that I was executing the steps correctly, they kept replying to me as if I was missing something to show them in the videos.q

I have bought keyboards from Nuphy for a few years now and have been very satisfied with the hardware and improvements they're pushing each time. The introduction of Nuphy.io was a very welcome one when compared to my older boards and I am very happy that this is the default moving forward. As for the boards I have been very happy with the build quality and aesthetics each time! I have yet to receive a bad unit or experience issues down the line and they have gone through many many hours of use. My only gripes would come from unavoidable fact that they are based in China so the shipping and support response rate can be on the slower side especially during sales, but the outcomes for me have been satisfactory personally. Overall I would recommend this brand's boards if you're looking for a very polished product with unique aesthetics and great features out of the box.

Great keyboard, I had some troubles with delivery, but it didn’t took so long to deliver, really great keyboard I like it <3

NuPhy is a scam. I ordered a keyboard which I expected to use out of the box, but couldn’t do something as simple as locking the Fn keys (having watched multiple tutorial videos) without downloading more software on my computer, which I explained I cannot do because i was going to use this keyboard with a work computer. I asked for a return and refund repeatedly and they just kept sending me instructions on how to fix it, which didn’t work. Finally they told me that because there is nothing wrong with the product and they’ve tried to fix the issue for me, I can return it at my own cost to JAPAN. It’ll probably cost 20% to 50% of the purchase price to do that, and they’ve outlined a ton of reasons why they would reduce the refund if they don’t find the product on satisfactory condition. I only unboxed and reboxed the product, so it shouldn’t cause issues, but my terrible customer experience makes me concerned that they’ll just find an excuse to dock more money off my refund.

Bought a Node75 on their website 10 days ago and still dont have a tracking number. Messaged customer support and they said they dont have in stock.

However, when you go on the website, you can still buy it.

They are selling the keyboards which they dont have in stock. They charge you for a product that they dont ship!

The Node75 in Ink Gray with Blush Switches (I bought the High Profile variant) is perfect for both home and office.
Ordered on Nov 15th - I received it from last mile on Dec 8th. The wait time was quite long, but I did order during Black Friday sales. No issues to report!

I have now used it for a full day at work and at home; it is an Amazing keyboard for the $100 price point. Blush switches are game-changing, and I already want to buy the Blush Nano (low profile version) as I got the Air75 V1 years ago, still going strong. The touch bar is nicely incorporated in the dot-matrix design and LED, all of which is very responsive and you can customize it within the NuPhyIO software!

One suggestion; to improve the low-tier kickstand. The high-tier kickstand works great, but when you shift the keyboard forward to make room for something, the low-tier kickstand gives away right away.

What made my experience great? My Air 96 v1 is a keyboard I have had for a couple years now and it has worked without fail. I was looking for a keyboard that was lightweight but was mechanical was also hot swappable as I was new to the mechanical keyboard world and was not sure what switch I really wanted.
I needed something small because I was traveling a lot and my work deals with a lot of numbers so a number pad was required. The Air 96 was a great fit.
The build has been great with the aluminum top and solid plastic bottom. The in built adjustable feet has helped me be comfortable on the various typing surfaces I have had to use over the years.
Because of the travel being able to remember multiple devices for Bluetooth connection made my work flow very quick.

One thing I would like in the future is a way to get a better guide on the battery level. I know there is a key combo to get a green or blue light but having something to even denote 25, 50, 75, and 100% battery statues would be nice. That being said I seldom have ever had to have it so I guess in the end it is not that huge of a deal.
As for gaming, this board feels good when I play FPS, RPG, or whatever I am playing that day.
Pros:
Full keyboard design, including numpad.
Lightweight, easy for travel.
Quick connectivity, allows me to swap from PC to tablet to phone to work PC on the fly.
Hot Swappable, this is a great feature in case you are not exactly sure what switches you like or just want some change.
Long life battery, great for my on the go uses.

Cons:
No reliable battery indicator, it would be nice to have a more full featured battery indicator.
Software, I do not use the Nuphy software much for this board but it was not entirely intuitive when I used it. (This could have gotten better, I have not looked at it in a long time).

Overall, this Air line of keyboards was fantastic for my needs.