Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Really bad joke and they don’t get back to you no matter what you message them. No tracking code to keep an eye on where your items are the AI is rubbish as well u can’t call them emails don’t even wo... Vis mer

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Vurdert til 5 av 5 stjerner

I’ve had a very positive experience with Reeflex! Their products are high quality, well-made, and feel very durable. I’m also very impressed with their customer service. Unfortunately, my phone c... Vis mer

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Vurdert til 5 av 5 stjerner

Fromthe very accurate description of the lens on the web to the very rapid service and delivery, the entire experience was essentially perfect. I have now used the lens and it is easy to use and chang... Vis mer

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Vurdert til 5 av 5 stjerner

The Reeflex line of lenses and filters delivers top quality results, are easy to use, and designed as a system where things match. You stack multiple filters on lenses (such as CPL plus an ND8), whate... Vis mer

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Informasjon om virksomheten

  1. Butikk med tilbehør til mobiltelefoner
  2. også i
  3. Programvareselskap

Skrevet av virksomheten

REEFLEX is a dynamic team of tech enthusiasts - engineers, designers, and photographers - hailing from the vibrant cities of Rome, Zurich, and Copenhagen. Our journey kicked off in early 2020, driven by a bold mission: to redefine mobile photography through advanced computational techniques. At REEFLEX we strongly believe that the best camera out there is the one you can always have with yourself and that the best part of memories is making them. We envision a transformative era where mobile phones become the quintessential tools for capturing, curating, and sharing content across creative communities. Embracing this dynamic shift, we are dedicated to building a cutting-edge ecosystem of tools and software, allowing our users to effortlessly capture extraordinary moments using the device that's always at their fingertips. With an unshakable dedication to innovation and user-centric design, we're determined to unleash the full creative potential of photographers and videographers, catering to both enthusiasts and professionals. Join us on this trailblazing journey as we reshape the future of mobile content creation together!


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

171 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(171)

88 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Gute innovative Produkte

Prompte, zuverlässige Lieferung
Sehr gute Produkte, Optiken und Gehäuse
Schlüssige Komponenten, die miteinander funktionieren
Innovative App zur Bildsortierung

3. februar 2025
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Danke, A.N. Hessen! 😊

Wir freuen uns sehr, dass du mit unseren Produkten und der schnellen Lieferung zufrieden bist. Es ist großartig zu hören, dass du die Qualität unserer Optiken und Apps schätzt! 📸

Viel Spaß beim Fotografieren – und falls du deine Aufnahmen mit der Community teilen möchtest, bist du herzlich in unserer Facebook-Gruppe willkommen: https://www.facebook.com/groups/reeflexpiazza

Viele Grüße,
REEFLEX Team

Vurdert til 5 av 5 stjerner

Very good after sale service

Its first time to deal with this conpany , i recieved items with litle manufacture falts, but thay have very very good after sale service, i liked to deal with them again, thay coved me with new items whithen few days and i got my items and am very happy with it, i trusr reeflex and i recomand them.

30. januar 2025
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Thank you so much for your kind words and trust in REEFLEX! 😊 We’re glad we could assist you quickly and that you’re happy with your items. Providing great customer support is a priority for us, and it’s fantastic to hear that you had a positive experience. Enjoy your gear, and feel free to reach out anytime! 📸✨

Vurdert til 5 av 5 stjerner

The ULTIMATE in iPhone lenses and filters!!!

I did lots of research on all available lenses and products currently available for my iPhone 16 Pro. There are some great things out there, but ultimately, I kept coming back to the Reeflex line of lenses/ filters. And now, having my hands on them, I'm BEYOND happy that I went this route! The build quality is second to none... there is nothing "weak" about their products. Even the iPhone case that I purchased (which I felt I didn't necessarily need, since I had a 17mm cage that would have worked) is sooooo good! The magnetic system between the filters and the lenses is wonderful. Also, the customer service is quick and kind. I will continue to purchase more products from this company and I've already told many other video friends about them. Top-shelf company, top-shelf products, top-shelf results!!!

11. februar 2025
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Wow, David! 🤩 This review truly made our day! We’re thrilled to hear how much you love the G-Series lenses and filters, and that you appreciate the build quality and magnetic system. Your support and recommendation mean the world to us! 🙌 Keep capturing incredible shots, and don’t hesitate to share your work with our community ( here 👉 https://www.facebook.com/groups/reeflexpiazza ). We can’t wait to see what you create! 📸✨🚀

Vurdert til 5 av 5 stjerner

Reeflex G- Lenses are truly awesome

I think i'm the first person to use and own the Reeflex G- Lenses in Malaysia (based on my research). Their lenses are truly awesome. It feels so solid build, the quality of their lenses are really top notch. I encountered some problem at first when using their G- Lenses and i've been consulted their customer service. However, their customer service are really helpful and provided guidance to me to solve my problem. Huge thums up to them. 10 star guarantee!!!

3. februar 2025
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Thank you so much, Wilson! 🌟 We’re thrilled to hear that you’re enjoying your G-Series lenses and that our customer service could help you along the way. It’s an honor to have you as one of the first users in Malaysia — your kind words and support mean the world to us! 🙌

Keep creating and capturing stunning visuals. If you ever need anything else, you know where to find us! 📸

Best,
REEFLEX team
#ExploreCreateInspire

Vurdert til 1 av 5 stjerner

Productos caros con un servicio al…

Productos caros con un servicio al cliente deficiente

Compré varios objetivos de REEFLEX Store atraído por su reputación como los mejores accesorios para fotografía con iPhone. Sin embargo, mi experiencia con la atención al cliente ha sido una gran decepción.

Los objetivos llegaron con las cajas dañadas y abolladas, lo cual es preocupante considerando que se trata de equipos delicados. Al contactar con la empresa esperando una solución razonable, su única respuesta fue ofrecerme un número de serie para sus aplicaciones… que además estaba caducado. No buscaba un regalo, sino una solución justa y acorde con el nivel de la marca.

Es completamente normal sentirse decepcionado cuando compras una óptica costosa y la recibes con la caja abollada. No solo por la apariencia, sino porque un embalaje en mal estado puede comprometer la integridad del producto.

Además, otro gran inconveniente es que no venden accesorios por separado, como los tapones de los objetivos, que debido a su tamaño pequeño son muy fáciles de perder. Esto deja a los usuarios sin opciones para reponer piezas esenciales, algo inaceptable en un producto de este nivel.

Si bien los objetivos apenas cumplen su función, la falta de respaldo al cliente y la imposibilidad de adquirir repuestos básicos hacen que la experiencia general sea aún más decepcionante. No basta con vender productos caros, también es fundamental ofrecer un servicio acorde al precio y prestigio que la marca intenta transmitir.

#REEFLEX #REEFLEXStore #MacroPhotography #iPhonePhotography #CustomerExperience #REEFLEXsPiazza #PhotoCompetitions #TipsAndTricks #MeetAndGreetREEFLEX

10. januar 2025
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Estimado Jose,

Gracias por tomarte el tiempo de compartir tu opinión. Sentimos que tu experiencia no haya estado a la altura de tus expectativas, aunque creemos que algunas observaciones merecen ser aclaradas.

Respecto a las cajas dañadas, es importante señalar que el envío y manipulación del paquete depende de las empresas de transporte. Aunque esto no afecta la funcionalidad ni la calidad del producto, comprendemos tu preocupación y siempre estamos dispuestos a ayudar a resolver cualquier problema real relacionado con el rendimiento del equipo.

En cuanto a los códigos de las aplicaciones, la situación fue revisada y, según nuestros registros, no hay constancia de códigos caducados. Sin embargo, si hubo un malentendido, estaríamos encantados de ofrecerte la asistencia necesaria para resolverlo.

Sobre los accesorios, tomamos nota de tu comentario. Sabemos que algunos clientes desean adquirir ciertas piezas por separado, y estamos valorando la posibilidad de ofrecer estas opciones en el futuro para mejorar aún más la experiencia de usuario.

Finalmente, destacamos que nuestros productos están diseñados para ofrecer la mejor calidad en fotografía móvil, algo respaldado por la comunidad global de fotógrafos que confía en REEFLEX. Siempre nos esforzamos por brindar el mejor servicio posible y agradecemos comentarios constructivos que nos ayuden a seguir creciendo.

Si deseas resolver cualquier duda adicional, no dudes en contactarnos directamente en support@reeflexstore.com. Estaremos encantados de ayudarte.

Un saludo,
El equipo de REEFLEX

Vurdert til 5 av 5 stjerner

Top Notch Quality and Great Products

since i bought iPhone 16 Pro, i got to know about many companies which manufacture the lenses for iphone.

Reeflex is one of them as I ordered 4 Lenses from them along with iPhone 16 Pro Case.

When the order arrived i was shocked that how high quality products are these. The lenses are build solid, i believe true premium grade.

When i use these lenses outside people do ask me about them as they looks so great and elegant.

I am so happy to buy those lenses but yeah i failed out on kickstarter 240mm lens due to finance.

Not just hardware, their softwares are amazing, Reeflex apps are top notch and helps me taking great photos.

My order:
10X Macro Lens
Long Range Macro Lens
2x Telephoto Lens
110degree Wide Angle lens
iPhone 16 Pro case - carbon fibre

and All of their apps.

13. desember 2024
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Thank you so much for your fantastic review, Abbas! 🙌 We’re thrilled to hear that you’re loving your G-Series lenses and that they’re turning heads when you’re out shooting. Your kind words about our hardware and apps mean a lot to us!

We totally understand about missing out on the 240mm lens during the Kickstarter campaign, but don’t worry — we’ve got exciting things planned for the future! If you ever decide to add it to your kit, we’d love to hear your thoughts on it.

Happy shooting, and thanks again for being part of the REEFLEX community! 📸

REEFLEX team

Vurdert til 5 av 5 stjerner

Reeflex Store is awesome!

Reeflex Store is awesome! Their customer support is seriously top-notch—super friendly, quick to respond, and they really make sure everything goes smoothly. Plus, their products are amazing quality. You can tell they really care about what they’re offering.

I’ve been super happy with everything I’ve bought so far, and I’ll definitely keep coming back. If you’re on the fence, just go for it—you won’t regret it. Highly recommend!

27. januar 2025
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Wow, Antony — this truly made our day! 🤩 Thank you for your support and for recognizing the effort we put into both our products and customer experience. Knowing that you’re happy with everything you’ve purchased and that you’ll keep coming back means the world to us!

We’re always here if you ever need anything, and we can’t wait to see what you create with our gear. Keep capturing amazing shots, and thanks for being part of the REEFLEX family! 💚

REEFLEX team
#ExploreCreateInspire

Vurdert til 1 av 5 stjerner

Filter adapters

I have previously purchased the 2x tele and wide angle lens and was blown away by quality and function, last year I added the filter adapter ring set and a couple of filters, again fit and finish is excellent, this year I bit the bullet and purchased the 240 supertele
The filters won’t fit and Reeflex refuse to sell just the one ring to tie allow use of all my lenses and filters, there is no reason why they can’t do this they just offer me to buy a complete set of adapters 3 of which I have already purchased, I have spent a lot of money in the reflex store and this just seems a slap in the face to existing customers and not well thought out in todays climate of reducing waste and carbon footprint, to be clear I’m only reviewing the filter adapter ring set not the rest of the products, the low score is due to you offering no solution

21. januar 2025
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Hi Steven,

We appreciate your feedback, but we want to clarify a few things. The Super Tele 240mm adapter only came to market a few months ago, after the end of our Kickstarter campaign in mid-Nov'24, and to streamline operations and reduce complexity, we integrated it into the Filters’ Adapters & Camera Mount product. This decision was made after careful consideration of production, logistics, compatibility, and long-term product support.

We understand that from a customer’s perspective, individual parts might seem like a simple request, but the reality of manufacturing, stock management, process efficiency and quality control presents unique challenges that we must carefully navigate.

While we respect your opinion, we believe that a 1-star review does not reflect the quality of our products or the effort we put into delivering innovative solutions for mobile photography.

If there’s anything we can do to assist you further, please don’t hesitate to reach out to support@reeflexstore.com—our team will be happy to help!

We hope you’ll reconsider your review, and we truly appreciate your understanding.

Best,
REEFLEX Team

Vurdert til 5 av 5 stjerner

I had backed a Kickstart for their new…

I had backed a Kickstart for their new 240mm tele lens and had problems with the phone they responded quickly and they sent a new replacement right away. Amazing customer service and their products are just as awesome.

18. januar 2025
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Hi Sal,

Thank you so much for your support and for sharing your experience! We’re thrilled to hear that you’re enjoying your Super Telephoto 240mm Lens and that our team was able to assist you promptly. Customer satisfaction is always our priority, and it’s great to know we made a difference.

Also, we'd love you to join our REEFLEX Piazza Community on Facebook. It’s the perfect place to connect with fellow enthusiasts, exchange tips, and showcase your creativity: https://www.facebook.com/groups/reeflexpiazza/🚀

Happy shooting, and we can’t wait to see the incredible photos you capture! 📸

Best,
REEFLEX Team

Vurdert til 5 av 5 stjerner

Incredible results with Reeflex

Incredible results with Reeflex lenses and filters with both iPhone 13 Pro Max and 16 Pro Max, including the newest 240mm Super Telefoto. Images are clear several blocks away, one-quarter mile. Can clearly read a street sign 3 blocks away and vehicle license plates 2+ blocks away. Phenomenal!

27. desember 2024
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Thank you so much for your glowing review, Reid! 🌟 We’re beyond thrilled to hear about the stunning results you’ve captured with our lenses and filters, especially the new Super Telephoto 240mm. Your feedback drives us to keep innovating and pushing the boundaries of mobile photography! 📸💚

If you’re capturing more amazing shots, we’d love to see them! Share your work on social media and tag us @ReeflexCamera, or better join our REEFLEX Piazza Community on Facebook. It’s the perfect place to connect with fellow enthusiasts, exchange tips, and showcase your creativity.

Thank you for being part of the REEFLEX family and trusting us on your mobile photography journey! 🚀

👉 Join REEFLEX Piazza Community here: https://www.facebook.com/groups/reeflexpiazza/

Vurdert til 5 av 5 stjerner

Customer service I needed to contact customer service in…

I needed to contact customer service in response to my order. The response was quick and the result was very satisfactory. If I could give them 10 stars, I would !

26. november 2024
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Thank you for your kind words! 🌟 We’re thrilled to hear that you had a positive experience with our customer service team. Your satisfaction means the world to us, and your 10-star feedback truly brightens our day! 😊 If you ever need further assistance, don’t hesitate to reach out—we’re always here to help. 💚

👉 Join our REEFLEX Piazza Community here: https://www.facebook.com/groups/reeflexpiazza/

REEFLEX team
support@reeflexstore.com

Vurdert til 2 av 5 stjerner

Poor Customer Support

Firstly, the lenses are beautiful. I've purchased three lenses and their case, convinced by some reviews I've seen.

After using/testing the lenses, I noticed some vignetting with the long range macro lens and reached out for help on October 16, 2024 and the communication back and forth is ongoing at this point. The responses I'm getting are somewhat defensive, rather than supportive, and repeated requests for proof/files/data on the lens at issue.

The initial response to the inquiry was fast, but when I reached out to some of the ongoing exchanges of emails, with days of no response, I'm told their team is busy with the new kickstarter in the works. While it's exciting that the company is invested on created more products, it's disappointing to a purchasing customer that they don't have the time and team to support their existing products.

Cut to present day, I'm told to return the item and they won't issue a new lens or refund until they've determined that the lens is defective, indicating that I might be installing the lens incorretly, while I'm not having issues with the other two lenses I purchased at the same time. I've replied that the company should send me the return label, as I don't believe this should be at my cost. Will wait to see how this all resolves, fingers crossed, but honestly, very frustrated with the support, rather lack of support.

29. oktober 2024
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Hi Inah,

Thank you for your feedback and we're sorry to hear you're experiencing some issues when using some of our gear.

To clarify, we’ve been proactive in supporting your concerns from the start, and it’s essential to clarify a few things to ensure transparency. Our Long Range Macro 10x lens has consistently received positive feedback, and we've never encountered the specific issue you’re experiencing. Because of this, we need to verify that the lens has been used according to design specifications before proceeding with a return, as these processes involve costs, either for the customer or us.

Our approach is straightforward: if there’s a valid malfunction or manufacturing defect, we’re committed to providing a swift resolution, including a replacement at no additional cost to you. However, it’s also important that our gear is handled and used as instructed. Quite often, challenges with vignetting or image quality stem from misalignment, which can impact performance.

As outlined in our Return & Warranty Policy (https://reeflexstore.com/en-it/pages/refund-policy), any return costs are initially covered by the customer. Once a defect is confirmed, we will reimburse those costs and proceed with a replacement free of charge. We’re here to fully support you, but we must also follow protocols to protect against potential misuse.

Please reach out directly to our support team at support@reeflexstore.com, and they’ll assist you in moving this forward efficiently.

Thank you for your understanding and collaboration.

Best regards,
REEFLEX team
support@reeflexstore.com

Vurdert til 5 av 5 stjerner

Excellent Customer Service

Excellent Customer Service. Vanessa and Mark went above and beyond to help me. THANKS!

22. oktober 2024
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Hey S.J.! Thank you so much for your kind words! We're thrilled to hear that Vanessa and Mark could provide the support you needed. Your satisfaction is our top priority, and it's great to know we met your expectations.

If you ever need further assistance, don't hesitate to reach out. Thanks again for choosing Reeflex!

Best regards,
REEFLEX team
support@reeflexstore.com

Vurdert til 5 av 5 stjerner

My friends can’t believe this!

I have friends who can’t believe I’m replacing my Nikon D850 kit with an iPhone. They think I should be committed!

However once they see the Reeflex apps, gear and my portfolio their attitude changes.

I’m 78 and lugging a DSLR backpack around is really tough. Having my g-series kit and an iPhone is so easy to manage.

To conceive, design, develop and produce these products is amazing. The big boys must be scratching their heads at your innovation and commitment to the photography field.

Congrats to all. I m looking forward to the early production date and getting my hands on the 240 and macro lenses.

I don’t know what’s in the works next but I’m sure it will be great.

One thing I’d like to see is the ability to zoom in on the app with RAW as an output option.

Awesome work folks; keep it going.

22. oktober 2024
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Hi John,

Thank you for such a fantastic review! We’re thrilled to hear how the G-Series gear and apps have transformed your photography experience — and especially impressed to see a seasoned photographer like you making the switch from the Nikon D850 to an iPhone!

Your kind words about our innovation and dedication to the field mean a lot to us. We’re committed to making mobile photography even more accessible and powerful, and hearing your story reinforces that commitment.

Noted on the zoom functionality in RAW mode — that’s a great suggestion! We’ll definitely take it into consideration as we continue developing our apps.

Thanks again, John, and we’re just as excited for you to get your hands on the 240mm and macro lenses soon. Here’s to many more incredible shots ahead!

Best regards,
REEFLEX team
support@reeflexstore.com

Vurdert til 5 av 5 stjerner

Their Customer Service is Second to None!

Delighted with the prompt response from the support team. Vanessa dealt with my query with kindness and understanding. I was completely impressed with their professionalism and customer care. I’m so excited, cannot wait to receive and try out my products!

10. oktober 2024
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Hi Annie,

Thank you for the amazing feedback! 🌟 We’re so happy to hear that Vanessa and the support team were able to assist you promptly and with care. Your excitement is contagious, and we can't wait for you to receive your products and put them to use! 💚

If you have any more questions or need further assistance, don’t hesitate to reach out. We’re always here to help!

Best regards,
REEFLEX team
support@reeflexstore.com

Vurdert til 5 av 5 stjerner

Great fit for my iPhone 15 pro max

Great fit for my iPhone 15 pro max. Buttons are responsive. Lens adapter is smooth and well made. Excellent quality overall.

5. september 2024
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Hi Scott,

Thank you so much for your fantastic review! 🙌 We're thrilled to hear that the case is a perfect fit for your iPhone 15 Pro Max and that you're happy with the responsive buttons and smooth lens adapter. Your feedback on the quality means the world to us!

If you have any questions or need further assistance, feel free to reach out. We’re here to help! :)

Thanks again for your support!

Best,
REEFLEX team
support@reeflexstore.com

Vurdert til 4 av 5 stjerner

Support very helpful

Today i received my G-Series Macro lens. However i was very sad and frustrated to find out that:

- The lens package wasnt sealed.
- The lens looked like "thrown in" the package.
- The lens carried a lot of dust.
- The lens was clearly used with several damages like scratches and a small carving on the rim.

Overall this is unacceptable for optical gear. I reached out to support and will see how they proceed with this.
Obviously i will update this rating as soon as the support reacts.

I'm not unfair. If this topic is resolved in a good way, i will update accordingly.

// Update

The support answered very fast. During the conversation, Reeflex made clear that most likely the lense was damaged during transportation.
I will Update my Stars once this is completely resolved.

// Update
All matters are resolved. It's nice to see how important it was for the support to come to a good solution. Many companies would just ignore me, not this one.

Thx for the ongoing support and i enjoy my new lens. Most likely, i will buy another one! <3

8. oktober 2024
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Hi there,

Thank you for your honest feedback and for sharing your experience with us. We're sorry about the initial issues with your G-Series Macro lens. While it's frustrating to hear about what happened, we're glad our support team could assist you quickly and find a resolution.

We truly appreciate your understanding, and we’re so happy to hear you're now enjoying your new lens! Your satisfaction is our priority, and we're always here if you need anything. Looking forward to having you as a returning customer! 💚

Best regards,
REEFLEX team
hello@reeflexstore.com

Vurdert til 5 av 5 stjerner

I’m 81 years old & still learning…

I’m 81 years old & still learning iPhone ‘stuff’. Wasn’t comfortable purchasing & downloading an app so reached out to Reeheld for guidance. Their support was more than generous - guided me through the purchase process & pointed out their plans. I did get the ‘bundle’ which I won't thought about on my own.
Very thankful for all their help & patience with me
Dave

7. oktober 2024
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Hi Dave,

Thank you so much for your wonderful review! We're thrilled to hear that our team could guide you through the process and that you found the bundle helpful. It's inspiring to know you're still exploring and learning new things with your iPhone. We're always here to support you—feel free to reach out anytime!

Wishing you many happy moments with our apps!

Best regards,
REEFLEX team
support@reeflexstore.com

Vurdert til 5 av 5 stjerner

High quality lenses and filters.

High quality lenses and filters.

12. september 2024
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Thank you for your kind words, Hans!

We're thrilled to hear you're enjoying the high quality of our lenses and filters. Feel free to reach out if you need any assistance or have questions. Happy shooting!

Best regards,
REEFLEX team
support@reeflexstore.com

Vurdert til 5 av 5 stjerner

I am from Los Angeles

I am from Los Angeles, CA and I think I had the best customer service I've had in a very long time.

I was attempting to update my shipping and billing address because the one that is on record via the website that Reeflex uses to sell had an old one. I was attempting to buy on my Android phone using chrome. When out of nowhere Chrome refreshed and when it finished reloading it had placed the order with all the wrong data.

I quickly emailed Reeflex and in less than 4 hours I got a response that the order has been canceled with an updated invoice.

That gave me a piece of mind! Great and fast customer service.

How I have placed a new order with the correct information. It was a great experience and I'm completely satisfied.

27. september 2024
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Svar fra reeflexstore.com

Thank you so much for your kind words, Daniel!

We're thrilled to hear that our team was able to quickly assist you and provide peace of mind. Ensuring a smooth and hassle-free experience for our customers is a top priority.

We're glad everything worked out and that you're satisfied with the service. If you need any further assistance, don't hesitate to reach out. Happy shooting with your new gear!

Best regards,
REEFLEX team
support@reeflexstore.com

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