procolored.com Anmeldelser 

I thought I was having a bad experience and having a lot of trouble with my D. TF machine, but I am very satisfied with the person that helped me. I was already giving up and ready to return my d.T f machine and she had a lot of patience with me.Thank you so much for having employees that have the patience and are very courteous to other people.Thank you so much.

En tant que gérant de la société Truck Vélo, j'ai investi 7 332,31 € TTC dans une solution d'impression DTF (Commande FR#1015) en octobre 2025, avec de fortes attentes professionnelles. Malheureusement, mon expérience est catastrophique :Matériel défectueux dès la réception : La machine est arrivée avec une fuite interne d'encre qui a endommagé les composants dès le déballage.Pratiques commerciales douteuses : Pour obtenir le remplacement de la tête d'impression défectueuse sous garantie en novembre 2025, le SAV m'a contraint à acheter un liquide de protection supplémentaire, conditionnant l'envoi des pièces à cet achat forcé (Commande #39077). Improvisation technique : J'ai dû passer plusieurs heures à démonter et réparer moi-même la machine, guidé par un chat technique lent et chronophage, faisant ainsi le travail des techniciens de la marque.Aujourd'hui, moins d'un an après, la machine est de nouveau totalement inutilisable pour mon activité professionnelle. Face à cette panne récurrente (vice caché), le SAV refuse tout échange ou remboursement, s'abritant derrière des conditions de garantie interne de 6 mois pour tenter de me facturer de nouvelles réparations, au mépris de la garantie légale.Malgré mes tentatives de résolution amiable, Procolored refuse d'assumer la non-conformité de leur matériel. Si vous cherchez un outil de production fiable pour votre entreprise, je ne peux que vous déconseiller fortement cet investissement.J'attends toujours une résolution professionnelle de la part de leur direction (remboursement ou échange standard).

The products are of very poor quality. The K13 Lite printer suffers from numerous operational issues, including constant ink depletion, frequent paper jams, and limitations on cartridge cleaning. As for the new oven they promoted, one of the walls warped during use—presumably due to the heat; although they claim the temperature does not exceed 150°F, it was shown to go beyond that level. To claim the warranty, I was required to send the product in before they would ship a replacement, and I also had to cover the shipping costs for both items. Terrible customer service.

I genuinely wanted to like this printer, but my experience has been frustrating from start to finish. The print quality can be decent when it works, but reliability is a major issue.

I dealt with constant ink flow problems, maintenance headaches, and inconsistent printing that wasted both film and money. For a machine marketed toward serious DTF printing, I expected something far more stable and production ready.

Support was also disappointing. Responses felt slow and didn’t properly solve the core issues. When you’re running a business, downtime matters, and this printer created more stress than confidence.

I’ve spent more time troubleshooting than actually printing. Unfortunately, I can’t recommend this printer based on my experience.

In my opinion, this company does not even deserve one star.

I purchased the new Procolored K13 Lite DTF printer in October 2025 for approximately $2,100. When the printer arrived, the entire side where the ink door is located was smashed in. I reported the damage right away, but the issue was brushed off, and I was only offered a set of ink as compensation.

Fast forward about five months, and the printer began leaking ink from the bottom. The print head also started laying down large globs of ink while printing. I sent the printer in for repair and included all of the items and original parts that came with it.

Now I am being told that the printer needs a new white ink tank with agitator, ink sac tubes with cartridges, and a waste ink pump motor. Of course, I am being told these items are not covered under the warranty.

Their customer service has been extremely frustrating. It feels like they do not actually listen when you try to explain the issue, and the conversation just goes in circles with no real resolution. I also contacted the BBB, but the complaint was closed because the company did not respond.

I will never purchase from this company again, and I would not recommend them to anyone. I feel like I was robbed of $2,100 for a printer that was only five months old and had issues from the moment it arrived.

Buyer beware.

If I could give zero stars, I would. Purchased my K 13 lite in January received in February 2026. Before I can even use it, I had to call tech-support and I had to take going into the machine and make adjustments on the print head. It ran for about a week or two before I had to reach out to them again. Once again I was told I needed to dismantle it to get it to work, but this time it wasn’t just the print head. Again, it worked for a little while and then it went down. Early May, I got the alternating flashing red lights. Prior to realizing tech-support only works via chat. I had called they were closed. I had called again. Their text were at lunch. Finally, I chatted and the issue was unable to be resolved and they told me it was my fault because I let it sit idle. It was idle because it was not working, and I was unable to make the contact with them. They would not let me speak to a manager. The third person on the chat was very rude and sarcastic, and I have the screenshots to provide. She told me she was a manager when in fact, she wasn’t because I called to complain about her right after that chat. All I wanted was a machine that worked. I paid a lot of money. During the chat, I was told some parts were covered under warranty, and others were not. And I refuse to pay any money when clearly when I received it, it was non-operational.

I have a k13 that was purchased through kickstarter... (I know, strike one) last year, and I have technically had it for one year as of this month. In the year of having this machine, I have been able to successfully use it for about 4 months. MAYBE 5. That would be generous. I have taken this machine apart, and reassembled it, MORE than I have actually used it for creating things. I have replaced 2 motherboards, ink heads, ink carriage, ink waste pad & pump, encoder strip, ink tubes, white ink pump, and a few other smaller parts. Bought the machine as a bundle for around 3000 dollars, and have dropped another 1000 into the parts to try and keep in working condition. No amount of maintenance is good enough to keep it functioning properly. The warranty is garbage. Customer support.... I have never spent more time with a companies support line than I have with this place. Fast response time? HA!! I have had to wait for a response anywhere from 5 minutes to 30 min. My guess is because SO many people are reaching out for help, that they can not cover it all, so they take on multiple complaints at once. I have been told by procolored on a few occasions that I need to remove my negative feedback because its false and makes them look bad. (email proof to back that up) I have had to fight to get free parts, and have had to damn near drain my account to buy others. One time, I was told if I removed my negative comments, I would get certain parts for free. This is not a company I would EVER recommend. I am currently trying to fix the ink carriage, that they said needed replacing, and the part they sent is incorrect. It does not fit properly, and they want to tell me..."did you check the cable connections... THE CABLES ARE DISCONNECTED DUE TO THE WHOLE MACHINE BEING GUTTED TO REMOVE AND REPLACE THE INK CARRIAGE" No one ever listens to the true problem. If anyone wants to take over this mess, Ill sell ya the whole thing! All parts, paper, oven, inks.... ALL of it!! You got time to sit with support for HOURS, make me a deal!!

This is the worst DTF printers on the market. They break in a month and technicians have you buying parts and cleaning for months before you realize it’s just a junk machine.. RUN FAR AWAY! The response from Procolored is the same sort of run around you get from their service team. There are 1000’s of reviews, reports to the BBB and online info about this company. You will replace all of the printers parts over 6 hours a day online with their technical support replacing print heads ribbons and all other parts. When that doesn’t work they try to charge you for more new parts that will never work. DO NOT BUY ONE OF THESE MACHINES!!

I had a fantastic experience with the Procolored printing machine for T-shirts, which I rated five stars. The quality of the prints is impressive, and the machine operates smoothly, making it a great product for anyone looking to create professional-grade apparel.

Customer service is generally good; they are very helpful when you reach out. However, I have noticed that their response time can be a bit slow at times. Despite this minor drawback, they always manage to assist effectively and ensure a positive experience. Overall, I highly recommend Procolored for anyone in need of a reliable printing machine!

Getting the necessary items for production like ink, film, is too expensive and it must be procolored.

Thank you procolored for assisting me this evening. Customer service was very easy to work with.

Poor product and extremely bad customer service. Made my decision the worst of my life.

Really bad service when you buy things that don't last they don't think they should give a guarantee on things never buy anything from them

We’re disappointed to share that our experience with ProColor DTF has been extremely frustrating. Despite multiple part replacements, the machine continues to malfunction, and we have not received adequate support or a resolution.

At this point, we feel let down by the lack of accountability and unwillingness to stand behind the product or offer a refund. We believe in transparency and want others to be aware before making a similar investment.

If anyone has experienced something similar or has advice, we’d appreciate hearing from you.

I'm 100% satisfied with procolored and their service!! Every time I need any help with anything they always are there and no issues ever!!!! Thank you so much!!!!!!

I purchased a Procolored K13 printer and have had ongoing issues from the beginning.

I have been working with Procolored support on this issue since August 2025, and the printer is still not resolved.

The printer has multiple problems:

Severe print defects (ghosting, double images, distorted output)
Ink spitting and inconsistent printing
Physical damage to the frame upon arrival

I have worked with Procolored support extensively:

Multiple online chat sessions
Provided photos, videos, and detailed documentation
Followed all troubleshooting steps

Instead of resolving the issue, they repeatedly:

Redirect me back to online chat
Send replacement parts without addressing the root problem
Avoid approving a full inspection or replacement

At one point, they acknowledged the need for part replacement under warranty, but the printer still does not function properly after continued support efforts.

This has been a continuous back-and-forth with no real resolution.

At this stage, I requested to take the printer to their authorized technician for an in-person inspection (which is within driving distance), but they continue to push remote troubleshooting instead.

This has resulted in significant time lost and a machine that is still not usable.

If you are considering this printer for business use, be aware that support may not lead to an actual resolution if something goes wrong.

Title: Spent $8,000 and Regret Every Penny

I really wanted this to work. I bought the full Procolored bundle — F13 Pro printer, Sharker oven, heat press — straight from their website. Nearly $8,000. I was ready to build something with it.

The oven came damaged. The heat press can't apply even pressure and is too small for the work I need to do. The printer has been unreliable since day one — good print one morning, completely unusable the next. There's no rhyme or reason to it.

Within five months I'd already replaced both printheads — white and color — entirely on my own dime. Now I'm being told the white one needs to go again. Another $500. None of it is covered. At this price point, that's just not acceptable.

I haven't profited from this equipment. Between the downtime, the wasted material, and the repair bills, I'm in the hole. It feels like the whole business model is built around selling you parts for machines that aren't built to last.

Getting help has been its own frustration. The support portal is slow, responses are inconsistent, and a few reps have been flat-out dismissive. I asked to return everything and was turned down — they offered $100 as a goodwill gesture. On an $8,000 purchase.

Save yourself the trouble. The marketing doesn't reflect the reality of owning this equipment.

Honestly don't even know where to start. Dropped close to $8k on the Procolored F13 Pro bundle — printer, Sharker oven, heat press — and every single piece has been a problem.

The oven showed up banged up right out of the box. The heat press is way too small and can't get consistent pressure no matter what I do. And the printer? Absolute chaos. Some days it works okay, other days it just refuses to print anything usable. Zero consistency.

Five months in and I've already had to buy two full printhead replacements (white AND color) out of my own pocket. Now I'm being told the white head needs replacing AGAIN — another $500. Nothing is covered under any kind of warranty. For a bundle this expensive, that's just insane.

I've spent more money fixing this thing than I've made using it. Downtime alone has killed jobs and cost me customers.

Support is a joke. Takes forever to hear back, and when you do, it's a coin flip whether the rep is helpful or just rude. I asked for a return and got shot down — they offered me $100 off as a "solution." $100. On an $8,000 disaster.

If you're thinking about buying Procolored, please learn from my mistake. Look elsewhere.

I purchased the Procolored F13 Pro DTF printer bundle directly through the Procolored website as part of an $8,000 investment that also included their Sharker oven and heat press. Every single product in this bundle has been a disappointment.
The Sharker oven arrived damaged. The heat press is undersized and does not apply adequate pressure for consistent results. And the F13 Pro printer has been a nightmare from day one — inconsistent print quality, constant downtime, and repeated hardware failures. One day you get a decent print, the next day the machine won't print at all.
In just five months, I have already had to replace both the white and color printheads entirely out of pocket, and I am now being told I need to replace the white printhead AGAIN at a cost of $500. None of this is covered. For an $8,000 bundle, this is absolutely unacceptable.
This company's business model seems designed to sell you a lifetime supply of expensive replacement parts for their unreliable machines. Instead of making money with this equipment, I have lost money — between downtime, failed prints, and constant repair costs.
The customer service through their portal is equally terrible. Response times are extremely slow, and the level of support depends entirely on who you get — some representatives are outright rude. When I requested a return, they refused and had the nerve to offer a $100 discount as resolution for all of these ongoing issues.
Do not let the marketing fool you. This is not a professional-grade investment — it is an expensive trap. I strongly urge anyone considering a Procolored purchase to look elsewhere and save yourself the money and the headache.