xtool.com Anmeldelser 978

Pour commencer je met une étoile car on ne peut pas laisser de commentaire avec 0 étoile.
Nous avons commandé en mars le kit complet d'impression DTF. Il faut savoir que nous sommes situé aux Antilles dans une zone HT et j'ai donc contacté le support XTOOL pour expliquer notre localisation, expliquer notre situation HT et expliquer que la marchandise devrait être livrée chez notre transitaire en métropole pour nous être acheminée.
Jusque là rien d'inhabituel pour aucun de nos fournisseurs. La livraison complète chez le transitaire a pris plus de temps que prévu mais à priori rien de grave.
Une fois que tout a été réceptionné notre transporteur fait passer la commande en douane et là il apparait que le numéro EORI fourni par XTOOL est erroné.
Mon transitaire et moi même les contactons donc séparément pour demander un EORI valide (première demande le 3 avril)
Après maintes relance à réexpliquer la situation sous toutes ses formes nous venons de recevoir une fin de non recevoir de la part d'XTOOL car la livraison ayant été effectuée en France ils n'ont pas à nous fournir ce numéro. J'ai donc demandé à renvoyer la marchandise et à être remboursée mais non car les délais sont dépassés...évidemment puisque vous envoyez un message le jour 1 ils vous répondent le jour 2 vous répondez à votre tour le jour 2 ils vous répondent le jour 3....bref et ça c'est quand ils répondent rapidement...
Donc nous avons une machine chez notre transitaire qui ne peut pas nous être acheminée à cause d'un simple numéro EORI erronné et qu'ils refusent de récupérer.
Si encore ils nous avaient proposé une livraison par leur soin je pourrai entendre leurs arguments mais rien.
Donc en résumé ils vendent une machine aux Antilles, acceptent de faire la détaxe car ils valident la zone géographique, ne font pas eux-même le transport et refusent de fournir les éléments nécessaires au transport par nos soins.
Pour info prix du KIT 8508€ qui sont bloqués en douane
Ah oui dernière chose le seul support accessible est par mail impossible de parler à quique ce soit pour tenter de dénouer la situation ou d'accélérer le process

I have a wood crafting business so this is not my first laser purchase but it is my first from Xtool. I think it will be my absolute last!! It shipped late, arrived with missing parts and the customer service response: "sorry, look for an email with order updates." No promised resolution or action to ensure I was satisfied with a resolution. Do not order from Xtool unless you love poor but timely customer service!

Excellent experience with Libby for our xTool F2 Ultra purchase (Order #78KVAV8YE). The machine arrived perfectly and was easy to calibrate. Libby’s support throughout the process was top-notch and professional. We’ve already finished our first test projects and are very impressed!

4 months of messing around with f2 ultra. Never successfully engraved anything.very little help or information. To be honest I wont be buying anymore xtool equipment ill go with gweike instead.

The company has now asked me to provide additional information, such as the name used when contacting them or the names of the representatives I spoke with. However, they did not provide any direct contact number or email address for proper communication. My information is already listed in my previous correspondence and review, yet they expect me to continue communicating through Trustpilot.

I find it concerning that the company is quick to respond to public reviews, yet has been unresponsive when it comes to actually resolving the issue through proper communication channels. This raises serious concerns about their level of customer support and overall accountability.

At this point, I have communicated with multiple representatives, and the issue still remains unresolved. Instead of focusing on resolving the problem, I am being asked to repeat information that has already been provided.

This experience has been extremely disappointing. I invested a significant amount of money into these machines, and unfortunately, I am still unable to use them as intended. I have even considered selling the machines at a loss just to move on, but I cannot, in good conscience, pass this problem on to someone else.

I do not want others to go through the same experience I have had. While the company states that they understand my situation and thank me for my patience, their actions do not reflect that.

I have the S1 40w with extra heads , the filter package and co2 protection. I had a different brand that failed and caught fire. Xtool has stood behind their product. There were some items missing in shipment, but they quickly sent them. There is a large following and community for this product for a reason.

Unfortunately after several years I cannot recommend the xTool lasers. I'm was not surprised to see them retired the D1 pro, the laser I originally bought, as it is quite frankly an appalling machine. The laser itself is ok however it required far more maintenance and understanding of laser cutters than the average novice would possess.

Although my machine is still in use it has been a frustrating and disappointing experience. The customer support has been lacking, the USB cable provided with the machine was faulty requiring a new one to be sent out which never arrived, the WiFi connection rarely (if ever) works... altogether a very unsatisfactory experience. I wouldn't consider xTool again unforunately.

I bought my xTool F1 laser engraver bundle less than a year ago and at the same time I purchased a new computer to go along with it because my original computer was a piece of junk. I've enjoyed using my xTool until recently when the damn program started crashing. Now I regret buying from this company because you can't call them for tech support, you have to go through the AI bullshit on-line and it doesn't help fix the problem. Prior to this, I've been wanting to upgrade to a more expensive model like the F2 Ultra or a bigger unit but now this makes me want to find another company that offers tech support by real people and not a bullshit program that just keeps giving you the same damn answer that doesn't resolve any issues. Now I have a $2000. paperweight set because it crashes every single time I try to use it.

Au début tout va bien, je choisit la machine, j'appelle le service client pour des renseignements. Et puis je passe commande.
On m'annonce une date de livraison garantie, c'était crucial car je partais durant plusieurs semaines, donc j'ai bien dit que si le délai n'était pas tenable je reportais mon achat tout simplement. Au téléphone on m'a promis que c'était bon...ben non ! Délai non tenu.
Pas très content je les appelle pour leur dire que faire de la vente forcée et mentir à ses nouveaux clients c'est vraiment un manque de sérieux.
On me propose en "dédommagement" de m'offrir des cartes à graver. J'accepte.

Voilà maintenant 3 mois que je les attends !

Donc clairement ce que j'en retiens : vous avez des produits sympa, mais vous mentez à vos clients pour vendre vite. Vous promettez des choses que vous ne tenez pas.
C'est un manque cruel de sérieux.

Nothing but problems multiple updates glitches and a ton of wasted product don’t recommend!!!!!

Review: xTool F2 Ultra UV Laser

I recently purchased the xTool F2 Ultra UV Laser, and overall the machine itself is solid. Build quality is good, setup is easy, and it delivers nice engraving results for the price. My only suggestion would be a slightly more powerful UV source, around 10W would make it even better.

Where it falls short is the software xTool Creative Space. It feels more like a hobbyist tool than a professional solution. There’s no virtual print driver like you get with systems from Epilog Laser or Full Spectrum Laser, so the workflow is slower and more tedious. You have to export designs (e.g., from CorelDRAW), import them, and reassign settings manually.

Overall: great hardware for the price, but the software limits productivity.

Horrible. Prior to the black friday sales of 2025, i would have given them 5 stars. However, this past purchase experience, I made from them to get my business off the ground was horrible. Even though I provided all verification that i have a legal entity and i'm using the purchases i made from them to manufacture products for sale, they told me they don't believe me and refused to reimburse the taxes paid, even though i was promised they would. They made the process to prove i own a business extremely difficult and then refused the exemption, even tough they are required to by law. Additionally I still have not received everything I ordered. I'm so beyond frustrated with xtool, it's not even funny. Don't buy from them. Their customer service is in the toilet.

As requested, here are 2 of the ticket numbers. There are more:
Ticket#762330/xTool M1 Ultra
Ticket#802621/xTool M1 Ultra

____________________________________

Regarding this: We sent you a REV-1220 Pennsylvania Exemption Certificate for you to sign and return, but we haven’t received your response yet. I completed and sent it 3 times to you. if you email me directly, i'll complete and send again to you.

as for this: Our team also replied to ask which specific items you haven’t received, but we haven’t heard back from you either. --- I did respond. I even was forced to open additional ticket numbers. I'm telling you. this experience has been horrible. they kept closing my tickets. telling me to wait to see if things would arrived. they never did. it was one of the bonus packages. Again, email me directly, and i'll respond and provide what i did not received. I'm tired of creating tickets, just to get the run around and have them closed with no resolution. since you have 2 of many ticket numbers, you have my email. please email me directly. I would love to have this fully resolved and increase the star rating here. but i refuse to do that, if you are just going to continue sending me down the same exact path i've been on.

Quick update to all interested: Xtool is still not fixing the issue, despite the response below. Since my last post 2 weeks ago, there has been total radio silence. If they ever decide to correct this, I will update again. There is a lot of money involved, and i'm not getting into the amounts that i've lost due to them not fixing this. Today's date is 4/2/2026.

Oh, I don't even know where to start...
It starts with their model of business. The actual xTool NEVER calls or answers you back. You must deal with the (very nice) crew, based far away from the actual xTool. They answer calls, email you back, and are actually very nice. The problem is that they CAN'T DECIDE ANYTHING. You can talk as much as you want, explain as much as you need-you will never talk to actual xTool, who make decisions. All they answer is-I am sorry, I will send email to xTool. AND THAT'S IT !!! The xTool themselves-terrible. Absolutely NO respect to its customers!!! It started with a lie, xTool approved and promised to ship via expedite shipping, as it took HUGE AMOUNT OF TIME for their sales team(same not related nice guys) to answer the questions (through the emails to the actual xTool via emails)and put a deal together. I am not talking hours, I am talking about weeks!! despite promise to expedite, they shipped regular shipping, which is significantly longer. That was a first red flag. Second red flag was when the shipping hasn't moved 4-5 days, we called the shipping company and xTool. The shipping company answered right away, said that the truck was involved in accident, and it's going to take 3-5 business days to rescue the truck and then few more days to evaluate if the equipment is damaged. Long story short, we are not going to receive the machine in 2-3 weeks. We understand, accidents happen, hope no one is hurt. We called xTool (the same nice guys far away) requested to prepare and send another machine for us, and claim the old machine with the shipping company (the solution provided by the shipping company). NO FRICKiN ANSWER FOR OVER A WEEK!!!!!!! The agents keep saying " our apologies, but we haven't heard anything back from the xTool team" !!! for over a week!!! If they were sending us the new machine-we would of got it by now! We lost two large contracts over this, and paid 4 workers to receive, move and assemble the machine on the day the delivery was promised. As of now, over $11,000 lost somewhere at xTool, we lost two large contracts, paid extra for workers, the frustration is through the roof, have NO IDEA when we are going to receive the machine and WHAT CONDITION it's going to be after the accident, AND STILL NOTHING FROM xTOOL!!!
It's all happening when they need us (the money). You can only imagine what's going to happen when they don't need you, but you need them!!! (for warranty, support etc') Just save few years of your live and avoid this scam!

I bought an xTool F2. It is an amazing machine! I used it for about a week, but I found it wasn't a strong enough laser to cut as deep as I needed. I contacted xTool customer service to make sure I was using it properly. They were very helpful, but it turned out I bought the wrong laser. I discussed what my return options were for the F2 to purchase the F2 Ultra, which is about 4x the cost. xTool Customer Support told me I had a window of time to do a return but that there was a restocking fee and I'd have to pay to ship it back. But, if I bought the X2 Ultra first and send them the order number, they would do a full refund and pay to ship it back! I ordered the F2 Ultra and had a full refund within a few days!! The F2 Ultra is even more amazing!!

Très mauvaise expérience avec XTool.
Machine achetée il y a environ un an et déjà en panne.
Depuis un mois, j’attends une pièce de remplacement via le service après-vente. Malgré plusieurs relances, personne n’est capable de me donner un délai précis, la seule réponse étant que la pièce doit venir de Chine.
Pendant ce temps, la machine est inutilisable.
Pour un équipement vendu à ce prix et souvent présenté comme adapté à un usage sérieux ou professionnel, laisser un client bloqué pendant des semaines sans visibilité est totalement inacceptable.
Le service client répond, mais les réponses restent vagues et n’apportent aucune solution concrète. On a surtout l’impression qu’on fait patienter le client sans réel suivi.
Je laisse cet avis publiquement dans l’espoir d’obtenir enfin une réponse claire du SAV XTool sur la date d’envoi de la pièce pour que je puisse moi-même faire la réparation.
À ce stade, je ne peux absolument pas recommander cette marque, surtout au vu de la gestion du service après-vente.

Bought the appareal printer day 1 came broke they still keep saying after a month they dont have a label for me to return it. How long do you wait before you file a lawsuit they keep taking payments out but won't make this right with me. I have a machine ive never been able to use

If your products are genuinely good, you do not need to rely on cheap, deceptive marketing tricks to drive traffic. xTool is currently running aggressive YouTube ad campaigns with the explicit, clickbait title "Win the xTool New F2 Now". However, this is a complete sham. As soon as you click the advertisement, you are simply dumped onto their standard e-commerce page where you are expected to pay over €1,200 for the machine.

There is absolutely no mention of a giveaway, entry form, contest terms, or a raffle anywhere in the video itself (/FAkFqxBQs8Q) or on the landing page. This is a textbook 'bait-and-switch' tactic designed purely to lure consumers to their webshop under false pretenses.

Not only is this highly unethical, but it also actively violates established advertising standards and consumer laws. Specifically, this ad breaches the Google Ads 'Misrepresentation' policy regarding 'Unavailable Offers', as the promised giveaway literally does not exist. Furthermore, operating within the EU, this tactic violates the EU Unfair Commercial Practices Directive (UCPD) - Article 6, which explicitly prohibits misleading actions and bait advertising that deceives consumers about the existence of a specific price advantage or free offer.

If a brand resorts to blatantly lying to potential customers just to score a few extra clicks and inflate their website traffic, how can we possibly trust their warranty, product safety, or customer service when a machine actually breaks? A company selling high-end, potentially dangerous laser equipment should operate with the utmost transparency and integrity. I strongly advise potential buyers to be cautious and not fall for these fake giveaways.

For reference to any platform moderators or consumer protection agencies reading this, the deceptive ad in question has the following details:
- Google Ads Report ID: 6697356011348094617
- Ad/Listing Link: CgBL-queoaYC7KcrVjLsPj7LtuQLFm_OZhQHo2tiXqRVkEAEgAGCRzJaFgBiCARdjYS1wdWItNjIxOTgxMTc0NzA0OTM3MaAB3-rX5yioAwTIAwqqBNIBT9Ak9LjqtNf19wK3MzAx3lmxOGCZ5gK9g8JU7brJojnnAWThZ7j_tMFrteUoRfI-AVog4J8xARcsYaAE_aj_PTWbG5YP5qTRHFI8CJUL5xEsmmR_D7kfmxBD6R0AbxO7Ypv2MsDRKV60DouzKUv3NXH5ckWW0-yx0wN_6K_9HEhdu4_XJPcUMOtbwDvz9n3vc1p2YEj4YwluCjRLMM1Jybqypj0MeP5WWBvri7Jy1GLYujtLAWcfV_wWlT8x27RArRgwLBgwBtueFRDc91GTIeMAiAWc2_SyVpIFCggTaAF4v67M3gOgBqEB2AYCgAffoqjHA4gHAZAHApgHAqgH8sCxAqgH8rSxAqgHuMSxAqgH4baxAqgHpc-xAqgH552xAqgH6J2xAqgH77WxAqgH8LWxAqgH-dOxAqgHqeCxAqgHhAioB6bUsQKoB6jSG6gHtgeoB7HcG6gHyJ-xAqgH5pqxAqgH-L-xAqgHsJuxAqgHrrGxAqgH5ryxAqgHyrqxAqgH_bKxAqgH97ixAqgH-LixAqgHyM-xAqgHyc-xAqgHzcexAqgH8dGxAqgH_NWxAqgH-9WxAqgHjNaxAqgHi9axAqgHndexAqgH9JmxAqgH-L-xAqgHndSxAqgHgcYbqAf8r7ECqAfj2RuSCAtGQWtGcXhCUXM4UagIAbAIDNIIOAiEwIDQBBACGFoyCKHGgI6AgKAIOhLC0ICAgICECIDAgICgwICAAjpI2aDSNVAUWID_z8fYh5MDyAkXyAmPAcgJwgG6C2sIAhAFGAQgBygBMBlABUgAUAFYZGAAaABwAYgBAJgBAaIBNwoiCAEgAigC2rgEGDIWOhQKEigwSM6fvIfgCpgXrIzmJZgZAPgBAYgCBKgCBbICBAgDEAHAAgLYAQGAAgGIAgW6AwV2aW

My xtool device has been stolen how can i track and find it

Susan has been great. She held my hand every step of the way!

I thought id change my review to reflect the experience with Xtool.
They had stock issues with their Australian sector and noted that items were in stock, when they actually werent, and took the whole purchase amount anyway. This was not the correct approach. Since my previous review, they seemed to have worked on their inventory notifications. Which is good.
The Xtool customer service did get in touch and made sure everything was ok when the item was finally delivered, which was nice.