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⚠️ WARNING: $2,599 Nightmare — Defective Printer, Refused Refunds, and Engineers Who Disabled My Security Software
★☆☆☆☆
I purchased the Procolored K13-Lite DTF Printer in October 2025 for $2,599. I have a complete, documented paper trail of everything that followed — emails, transcripts, photographs, video recordings, and federal complaints. This is not a review. This is a warning.
The Printer Failed Immediately.
From the first days of use, the printer exhibited ink line clogs, white ink degradation, repeated F7 error failures, and unreliable color output. It has never operated reliably for its intended commercial purpose. Not once.
Their “Support” Made Things Worse.
Procolored’s remote technical support engineers connected directly to my personal computer under the guise of printer diagnostics. During one or more of those sessions, a Procolored engineer deliberately disabled security features on my computer — including antivirus protections — without my knowledge or consent. This had nothing to do with fixing a printer. I have this recorded on video. I have filed a formal complaint with the FBI’s Internet Crime Complaint Center (IC3 Submission ID: f0ca0fcaf4aa4912a92ad8c22e36f106) citing potential violations of 18 U.S.C. § 1030 — the Computer Fraud and Abuse Act — and the Tennessee Computer Crimes Act.
Three Refund Demands. Three Refusals.
I formally demanded a full refund in December 2025, January 21, 2026, and January 25, 2026. Each time, Procolored refused — hiding behind Amazon’s 30-day return window while ignoring their own legal obligations as the manufacturer and seller of record under U.S. implied warranty and consumer protection law.
Their counteroffer? Ship the printer to their repair center at my expense, pay a $129 diagnostic fee, wait 4–6 weeks, and then pay return shipping — for a printer that was broken from day one.
They Defied Amazon’s Own Customer Service.
On February 16, 2026, Amazon’s Customer Service team directly contacted Procolored through the seller messaging system and explicitly requested a return with a prepaid shipping label. Procolored refused Amazon’s request the very next day — redirecting me back to their technical support center instead.
They Withheld Records.
When I formally requested complete communication records of every support session, Procolored sent a single partial chat log — in Mandarin. When pressed, they claimed their system was incapable of retrieving the rest. A company that cannot produce its own support records upon formal written request is a company with something to hide.
This Escalated to Federal and State Authorities.
Because Procolored refused every avenue of resolution, I have taken the following formal actions:
• FBI IC3 complaint filed March 12, 2026
• Formal escalation to Amazon Executive Customer Relations — appeal filed and active
• Dispute submitted to Affirm, Inc.
• Tennessee Attorney General Consumer Protection Division complaint in preparation
Amazon’s Executive Customer Relations is actively reviewing this case. I submitted a full formal escalation packet on March 10, 2026, followed by a documented follow-up on April 6, 2026, after eleven days of silence from the assigned representative.
I paid $2,599 for a printer that has never reliably worked.
If you are considering a Procolored printer purchase, ask yourself this: what happens if something goes wrong? Based on my experience, the answer is that you will be dismissed, stonewalled, have your computer’s security tampered with, and left holding the bill.
There are better DTF printer options. Research them thoroughly before you spend thousands of dollars you cannot recover.
Full documentation, video evidence, and all federal complaint records are preserved and available.

The support is absolutely a waste of time. they have no clue what they are doing. It has been comepletely worthless !

every time i need the help from costumer services they are there to assist and they are great help.

BE WARY OF THE GOOD REVIEWS!!
I have spent over $4,000 on the K13 printer, and parts, only to have a machine I can’t even use. The machine will be a year old in May, and I have been able to use it successfully for maybe 4 months. The support has been a complete nightmare. Why? Because at the very minimum, you can plan to be online with them for 3+ hours. There were days that the time spent with support was 5-7 hours.
Warranty- Well the printer was in transit for a month before I received it. Warranty states, it is effective the day of shipment. So, take into consideration that time will eat into your VALUABLE warranty. Because of that, I had to pay for parts that would have been covered had the machine arrived in a timely manner. And now I am expected to pay for more additional, expensive parts just to make it function—parts that are necessary for it to work but supposedly aren’t covered by warranty.

Their warranty policy is insane: "any part that comes into contact with ink is excluded". Seriously? This is a printer—almost every functional component touches ink. The logic makes no sense and leaves the customer completely unprotected.

I have reached out multiple times, followed all instructions, and have worked with their support team, but now I keep getting the same circular responses. The printer remains useless, I’ve lost time and money, and I feel trapped in their runaround.

I have taken this machine apart and reassembled it multiple times, with no technical experience, no training, and without being paid—just to try to get it to function.

This wehole experience has been a frustrating, expensive, and completely avoidable experience. I would NOT recommend Procolored to anyone who expects a functional machine or fair customer service.

Ottime stampanti e ottimo servizio clienti! Super consigliato! Ottimo prodotto!

Llevo mas de 4 meses hablandoles al servicio al cliente nunca componen nunca cambian dicen unicamente espera te mandaremos un correo para cambiartela y pasa el tiempo
Luego nunca no hacen nada no gastes tu dinero no lo botes ala basura I’ve been contacting customer service for over four months now. They never fix anything, and they never provide a replacement; all they say is, "Just wait—we’ll send you an email to arrange the exchange." Then, as time goes by, they end up doing absolutely nothing. Don't spend your money—don't throw it in the trash.

I just want to take a moment to sincerely thank the Procolored engineering team for their incredible support. I truly appreciate the time and care you all took in assisting me with installing my printhead and walking me through the entire process step by step.

Your patience, professionalism, and willingness to go above and beyond did not go unnoticed. It’s rare to experience this level of customer service, and it honestly speaks volumes about your company.

A special thank you to Catherine, Engineer Buck, Engineer Carl, and Sizuku — your help made all the difference. Because of you, everything is working smoothly, and I feel much more confident moving forward.

Procolored is truly one of the best companies out there, and I’m grateful for the support you provide to your customers.

Have used my l1800 for a year. Great quality prints.

Procolored Carl helped me the whole way. Made everything simple to do with the videos and fast responses. We are now back to printing again. Thanks again Carl for all the help

I have missed countless hours of trying to get help but nothing but circles of braindead conversation with over worked "engineers" I have never spent under 3 hours up to 8 with time suck conversations with these people. Save your money I promise it's a headache you don't want in your life. I'm mad at the influencers who get the machine for free and have "great" reviews. It's junk.

I love my machine, did a ton of research and liked what I saw with Procolored. Easy set up however the only thing I do not like is when it gets clogged and the lights flash you have to have customer service reset the machine. The reps are most helpful and knowledgeable about the machine which is helpful for me. I enjoy creating designs and watching my creativity come to life. I highly recommend this machine.

Please, have a think before you buy a dtf printer from procolored.
It’s a company based in china, with no technical support in person anywhere else.
The products are cheaper than the competition for a reason. They are poorly made, badly thought out.
The installation process is painful, the instructions badly written, the video tutorials don’t cover the required running and maintenance of the machine properly, and are poorly made.
We have had numerous problems with ink delivery, nozzles clogging, entire printheads failing after barely any use.
The support service is not reliable, they take too long to come back to you and very often the process involves taking the machine apart.
Please, please avoid this company, and ignore the AI overview and the false reviews.

If you give a good review, they send you free ink.

Excellent customer service! Lucas the engineer went above and beyond to assist me with my Procolored printer! The response time was immediate and he was extremely knowledgeable.

I wish I could rate this business a - 1. The K-Lite DTF printer is trash. The software looks lite a non experience developer created it as testing module to be completed later. You have to keep re-installing the software because it will revert to Chinese writing and not work. I have the red Donegal asked for the blue Donegal hoping to use the Pro Rip software but could not locate any instruction to install for Kite (l1300). The inks waste tank and/or bottle over fills/ up constantly leaking black ink all over. Now the waste pad software needs to be rest, evidently a common problem. I had to search for over two days to find the software to reset and the instructions. Mind you I do not think I've PRINTED over 30 IMAGES in TOTAL. Its amazing how its the greatest thing until you purchase and try to use..Its a piece of JUNK. I print a small image every day to avoid problems so I thought. Only to find out it really does not manner. Garbage in Garbage out. I saved up and was really excited to get this printer after doing my do diligences. Only to find out I've wasted and loss $3000.00.

spoke to 3 different engineers and still no solution to their printer that is under warranty that they 1st it was only the print head now its the motherboard and yet John or Jay the so called engineers say they cant find records and i have to send then what they said in the conversation. The printer is not fixed yet, DO NOT BUY THEY DONT FIX AND ITS NOT A CHEAP PRINTER TO JUST THROW AWAY DO TO THEY REFUSE TO FIX IT.

très réactif je recommande procolored au futur acheteur

If i can rate this business a 1 I would I have had problems within months of the l1300 dtf printer I purchase for over $3000 and it is poorly made it is always breaking down having to speak with engineers for hours and days they are not even sympathetic. Every time I chat with someone they are constantly telling me to buy parts that are not even needed if i purchased all the parts they have advised I would have rebulilt thei whole dam inside of the machine takeit from personal expirence a waste of money and let down I thought I was going to be able to sale shirts and ended having to turn people down and give back money due to the inability to print this is a poorly made machine that will break down every 3 months worst decision I ever made and waste of money that i really Dont even have

How can you have a rating of 4.6 when I can go to your Facebook page and find 8 out of 10 people that have NOTHING GOOD to say. This is a terrible company that does not stand behind its products. I have been dealing with "customer support" for a month. Sometimes for more than 3 hours at a time. They do not listen to what you are saying. They want to run thru their scripted tasks. Then after they have will say, oh it looks like your machine isn't working. REALLY?? They told me that the flashing red light in my machine after having it for only 3 weeks, was normal. Then a month ago they told me that it's bad. My motherboard is not functioning. When I say replace it... they tell me I need to take it out, then mail it to them first, at my cost! They tell me my print heads are bad and need to be replaced. Guess what? That part is out of stock. Another part I have to pay to replace. I have had this machine for 8 months. I have an exercise bike that had issues with the monitor, called the company and they sent the parts, AND set up a person to come out and replace the parts AT NO COST TO ME!! That's how you take care of your customers. I bought an extended warranty, and it covers nothing! I was 3 weeks past the 6-month warranty, and they still wont except responsibility for anything. They offered a 100 dollar refund and an 80 coupon. That by the way, since I added it to the cart for the print head I couldn't buy, it now no longer works. They said I used it already... ????
I did get a few months of enjoyment from this printer. But when you spend 3000 dollars on a piece of machinery, you expect it to last longer than that, and be taken care of by the company that sold it. Customer support is a joke. Tried to message them today... No one is available because it is their lunch break. If I can stop people from buying from this company, I will be grateful. All the positive reviews are from people who have not had their printers for any length of time. Go to the Procolored Facebook pages. See real reviews. Do not invest in this printer. Please research!!!

If I could give ZERO STAR that what it would be. Their tech support is pure trash. Bought a L1800 DTF printer in April 2025 the first month had issues that they couldn't resolve. Yest I did receive the replacement parts but with something wrong internally with the wiring it continues to blow the fuses so I have bought numerous motherboards and print heads their customer service needs to be replaced or retrained as well as the technician/engineer department. As of now February 2026 printer is still down and not working. I have contacted BBB.