Exact description: The product model numbers R1 and RE1 are not indicators of specific Pod models. You can identify with the actual Pod size. There is a clear distinction between the two... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I'm in real estate and started using Pivo to make property videos and virtual walkthrough content, and it's been a great addition to my business. The setup was easier than I expected, and once I got... Vis mer
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Absolute nightmare does not work with horses. Will not track horse, dog or human on any setting whatsoever. Just stays still saying “searching”. Help centre just fires off automated emails with out of... Vis mer
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Il mio Pivo ha presentato problemi di durata della batteria e di collegamento audio durante le lezioni. Mi sono messa in contatto con il supporto online, che è stato rapido e disponibile, mi hanno fat... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Pivo converts your smartphone into an auto-tracking camera that follows your movement. It's your training partner, coach, and cameraman rolled into one.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Got it Right!
PIVO has diligently worked toward correcting the mistakes that occurred during the initial order. Thank you. The set up is easy and I'm learning a new feature with each use.
After waiting months for the order to be delivered, I was delivered - separately - an older version of the carrying case which doesn't secure the accessories. PIVO you got this order all wrong. You are exhausting.
18. juni 2025
Svar fra Pivo
Hi Donna,
Thank you for sharing your feedback, and we'r sorry for the frustration caused.
We’d like to clarify that the case you received is actually our newer model, the Travel Case 2.0, designed with specific cut outs for the accessories for more security to protect your Pivo and accessories. That said, we understand how the experience may have been confusing, especially with the separate deliveries.
Our support specialist has already responded to your email to help clarify everything and make sure you're fully taken care of.
Best,
Pivo Support
The button on my pivo of 3 years…
The button on my pivo of 3 years stopped working for an unknown reason. Because it could mot be fixed Pivo offered 20% off a new one and I took it! Happy to have a working Pivo and to not of had to pay full price for a new one.
29. mai 2025
Svar fra Pivo
Hi Hannah,
We appreciate your feedback.
We do value long time customers like you, hence we always try to step out of the way and give some alternative options.
Have a great week ahead!
Best,
Pivo Support
I had an issue w/Pivo max and tech…
I had an issue with Pivo max and tech support responding quickly. They even had to replace it and I received the new Pivo within a week! Amazing service!
28. mai 2025
Svar fra Pivo
Hello Valerie,
Thank you for the positive feedback.
We're glad that our support team was responsive and was able to resolve your concern.
Best,
Pivo Support
Easy to use self recording tools
28. mai 2025
Svar fra Pivo
Hi Taha,
Thank you for sharing your feedback.
We're glad to know that you find Pivo easy to use for self recording.
We hope you'll have a great time utilizing Pivo for your business.
Best,
Pivo Support
my issue has been solved very quickly…
my issue has been solved very quickly and with no unnecesarry questions and requests from the Pivo.
21. mai 2025
Svar fra Pivo
Hello Marcin,
Thank you for your positive feedback.
We always strive to provide a good experience to valued customers like you.
Have a wonderful week ahead!
Best,
Pivo Support
No customer service
No customer service
Asked to call me to walk thru the setup.....still waiting
Very unfortunate as I was looking forward to this solution.
20. mai 2025
Svar fra Pivo
Hi Don,
We’re sorry to hear about your experience. Please note that we did reach out via email last week and have been waiting for your response. Please check your inbox and spam folder.
Additionally, we provided a link to our live training sessions, which are designed specifically to walk users through setup and best practices. These sessions are our primary support channel for real-time, hands-on guidance, especially helpful if you prefer not to assisted over email.
Our goal is to ensure you’re fully supported. Please respond at your earliest convenience so we can assist you effectively.
Best,
Pivo Support
Pivo is AWFUL
Pivo is AWFUL, do NOT buy it! Total WASTE of money! Does not track humans or horses--it just drops you/horse or turns itself the other direction with NO ONE else around; "virtual lesson" feature kept dropping calls while testing it INDOORS just 4 feet from router on fiberoptic internet; and most of the device's remote control features did not work and those that did would only work intermittently (ie: you couldn't make "record button" work with remote!) Then, because you dared to test their $500 junk (ie: Pivo product), they charge you a 20% restocking fee! And they won't return it at all if you don't ship it back in 30 days! I know 4 people with Pivos, 3 who never use it (because it doesn't WORK!) and the last admits it "has a lot of bugs". There is NO customer service, just video tutorials and the product is completely different in the videos (the remote they showed did not have the same buttons). We spent several hours trying to make this work, even just to record a video with a phone, and it is completely useless. In the event that you could start to make a video (until tracking or connection was lost), it is stored in their app rather than your phone so they have access to all your videos and photos, which you then have to "share" to other platforms. Additionally, the microphone comes with 2 plug-in attachments (ear buds and clip on mini-microphone) except the microphone only has ONE port to plug those into. I suppose the tripod "worked" but it was used indoors only. They sell a piece of plastic to weight the tripod with water bottles, leading me to believe it would tip over while being used in an outdoor environment. Please do not waste your time on money on this garbage!
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Pivo
Hi Jamie,
Thank you for sharing your feedback. We understand your frustration and would like to address your concerns directly to help clarify and resolve the issues.
It appears that some of the difficulties you're experiencing may be due to setup errors, which we’d be more than happy to help you sort out:
Connection Issues: The Pivo Pod should be connected through the Pivo app — not via the phone's Bluetooth settings. From the video you've shared, it seems the device was paired incorrectly. To fix this, please unpair the Pod from your phone’s Bluetooth settings, restart the app, and follow this step-by-step guide for proper pairing:
https://support.pivo.ai/hc/en-001/articles/4407329805069-Connecting-Pivo-Track-formerly-Pivo-to-the-Pod
Remote Control Concerns: The remote’s rotation feature only works when Auto Tracking is turned off. From your video, Auto Tracking was set to Body Tracking, which disables manual rotation. You can try the pairing process again using the right guide for your Pod model:
https://support.pivo.ai/hc/en-001/articles/15347228427545-Pairing-Remote-Control-Pivo-Max
Also note that remote controls may differ slightly between models, which is why some buttons in the tutorial videos might not match.
While we don’t have a call center, our support team is responsive via email, and our Help Center is designed to guide you through every step.
And like any device, it’s essential to go through the proper setup to ensure it performs as expected.
We’re here to help and would appreciate your continued cooperation through the email thread you started with our support team.
Thank you,
Pivo Support
Customer Service did a great job
Customer Service did a great job. They were quick to respond, and quick to handle my problem with Pivo Pod. Thank you.
7. mai 2025
Svar fra Pivo
Hello Gina,
Thank you for sharing your experience with us.
We're happy to know that our support team was quick and responsive in resolving your concern.
Have a great time using your Pivo Pod!
Best,
Pivo Support
shane was so amazing to work with
shane was so amazing to work with and have help me. 10/10 customer service. thank you shane you are the best!
26. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Pivo
Hi Jessilynn,
Our support team will be very glad to hear your feedback.
We'll continue to work hard and serve valued customers like you.
Have a great day!
Best,
Pivo Support
Exceptional Customer Service from Pivo …
Exceptional Customer Service from Pivo
I had a concern with my Pivo pod due to a malfunction, and while the resolution didn’t happen overnight, Pivo’s customer service team demonstrated true dedication in ensuring my needs were met. Through multiple conversations, they remained responsive, professional, and committed to finding a solution.
After much correspondence, Pivo went above and beyond to process a replacement for me, showing their willingness to stand behind their product and support their customers. Their persistence and customer-first approach truly made a difference, and I greatly appreciate their efforts in providing a positive resolution.
If you’re looking for a company that values its customers and works hard to ensure satisfaction, Pivo certainly delivers. Thank you for the excellent service!
26. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Pivo
Hi Kim,
Your commendation means a lot to us.
We'll continue providing excellent customer service for our valued customers like you.
Have a great day!
Best,
Pivo Support
5-Star Customer Service & Technology
I recently used Pivo customer service to utilize warranty coverage. Pivo customer success specialist, Shane, provided courteous, informative information with expedient shipping. I am so grateful for this company and the technology that is helping me progress with my equine goals.
25. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Pivo
Hello Christine,
Thank you for the positive feedback.
We're glad that Shane was able to provide you with an exceptional customer service experience.
Have a wonderful week ahead!
Best,
Pivo Support
Pivo Equestrian
The communication from order to delivery wasn’t brilliant, had to draft in help from British Dressage BUT the product was then delivered the very next day! The Pivo equestrian is absolutely brilliant, wish we’d invested in one earlier!
1. mai 2025
Svar fra Pivo
Hi Tracy,
Thank you so much for your feedback.
We're truly sorry to hear about the initial communication issues and appreciate your patience in getting everything sorted.
We're glad to know your Pivo Equestrian arrived promptly in the end and even more thrilled that you're loving the product.
Wishing you many great rides and recordings ahead.
Best,
Pivo Support
As usual PIVO was quick to help me with…
As usual PIVO was quick to help me with my support issue and resolved it without any problems
29. april 2025
Svar fra Pivo
Hi Alison,
It's our pleasure to assist valued customers like you.
Have a great time using Pivo for your filming needs!
Best,
Pivo Support
the time it took someone from the pivo…
the time it took someone from the pivo team to get back to us, withing a day!! amazing service,
thanks
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Pivo
Hello Julien,
Your feedback means a lot to us and we're glad that you're satisfied with the service provided by our support team.
Have a great day!
Best,
Pivo Support
Great customer service
Great customer service! Sherwin was incredibly responsive and quickly resolved our license issue. He even followed up afterward to make sure everything was working perfectly. Thank you, Sherwin!
10. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Pivo
Hi EJ,
Thank you for the positive feedback and we're happy to know that Sherwin was able to resolve your issue and ensure that everything was taken care of.
We hope you'll enjoy using Pivo for your filming needs!
Best,
Pivo Support
Satisfied!
30. april 2025
Svar fra Pivo
Hi Patricia,
We're glad to hear that you're satisfied with Pivo.
Thank you for being our valued customer!
Best,
Pivo Support
Honestly this is the absolute worst…
Honestly this is the absolute worst product on the market. I demand a full refund as well as a refund for the subscription which is a complete joke. What, are you all smoking weed in your robot corner laughing at the absurdity of this bogus product? Making fun of the customers? I can’t wait to make a social media storm. What a mess. I’ve had five pivos, only one worked. Your tutorials are bullshit. Get a grip.
17. april 2025
Svar fra Pivo
Hi Kukla,
We're very sorry to hear about your experience and truly regret the frustration this has caused. That’s certainly not what we want for any of our customers.
We’ve responded to your email to clarify the situation and provide direct support. To clarify here as well — you do have access to the features included in your subscription, but some of them (like AI Tracking 2.0 and Lessons Mode Recording) are located in different areas of the app, which might not have been clear from the start. We're here to walk you through how to access and use those features if you're open to it.
We understand your disappointment and are more than willing to help resolve things.
Again, we appreciate your feedback and are committed to improving our service and communication.
Best,
Pivo Support
the support group is wonderful
the support group is wonderful. I am a little disappointed the company did not replace my Pivo that seems to be defective.
22. april 2025
Svar fra Pivo
Hi Concetta,
Thank you for the response.
Your feedback is important and we've taken note of this to further improve our services.
We wish you the best,
Pivo Support
Great product, exceptional customer service.
Great product, even better customer service! Went above and beyond after my travel case left strange marks on my new Pivo. Ensured I had a new pivo and a new case, even followed up to see how everything was working.
1. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Pivo
Hi AIK,
We're glad to know that you're satisfied with the support we provided.
Thank you and have a great day!
Best,
Pivo Support
Very prompt and empathetic customer…
Very prompt and empathetic customer service. I contacted them when my pivo battery was not able to hold a charge, and they thoroughly troubleshooted the pivo. When none of the steps worked, they immediately sent a replacement. This happened twice, which was unfortunate, but I was very grateful that each time, they took the time to help.
18. april 2025
Svar fra Pivo
Hi Teeny,
We're happy to know that you're satisfied with the service and resolution that we offered.
Thank you for being a valued customer of Pivo.
Best,
Pivo Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.