Pivo Anmeldelser 

Very communicative and generously honored a USEF discount I had received after I ordered the Pivo.

Prompt Service & good communcation. Good product.

I’ve had my Pivo for 4 years. It always worked perfectly. Two months ago, it stopped recording. I contacted Pivo and explained the problem. They answered my text within a few hours with a solution. I did exactly what was told and now I have my pivo working correctly again. Highly recommend. Thank you.

The quality of support I received was very high. After several attempts to adjust the settings of my purchased Pivo, the company decided that it would be best to replace my device with a new one. I really appreciate this customer-oriented approach.

logins do not work, tried password reset several times, still not able to access the training. Lots of emails for sure, but nothing that actually shows how to use the software like was shown at the salesmastery booth. It had AI that he talked into and it showed scripts and edited the videos right there. I am not seeing any of this. I also paid for the training but dont see anything. No phone numbers to call and get help. terrible experience.

A useful gadget for work with horses, both for riding and groundwork, to help you see what you're doing right and wrong, and to get feedback from others. It's ideally placed in the middle of a riding ring, but I found, after some experimentation, that it also works from the side of an enclosure, necessary for my situation, in which loose horses are often walking around inside a paddock or arena. There were a few glitches getting it going, and the support person was very helpful and responsive.

I was told I would be contacted by another department to discuss a return and refund and have not heard back.

I bought the training and support and can't figure out who to contact to get this service I paid $500. for. I have also learned that I might have to buy a real estate template for more money. I spent $1700. believed this was the real estate package with everything I needed to hit the ground running.

The tech gets back with a response, very quickly, an answers my question.

I have not received the training I paid for, I am struggling with the Pivo Tour I created it does nothing.

Been waiting 3 days for instructions to return my product no reply emailed multiple times now

No guidance whatsoever on how to start this..

Great experience with purchasing and Pivo premium training.

Have not received training on product that was purchased.

I really live it!

Great hands on presentation

Excellent communication and helpful support.
The team guided me through the process and quickly identified that my device was malfunctioning. I’ve now received a replacement, and everything is working perfectly. Really appreciate the efficient and friendly service!

Ich habe mich wegen einem Problem bezüglich eines Pivo Pod Max an den Kundendienst von Pivo gewendet und ebenfalls sehr gute Erfahrungen gemacht. Es handelt sich ja um eine US Firma. Darum kamen die Antworten jeweils immer in English und Deutsch, wobei die Übersetzungen ins Deutsche erfreulich gut waren (habe 30 Jahre in einem US Unternehmen gearbeitet und kann das so denke ich beurteilen). Gut gefallen hat mir auch die kurzen Antwortzeiten. Man hat in der Kommunikation ohne Frage gemerkt dass das Ziel wiklich ist das Problem zu lösen und nicht gleich direkt abgewiegelt werden soll.
Das finde ich erfreulich und in der heutigen Zeit auch durchaus bemerkenswert, darum wollte ich das mit anderen Kunden bzw. potentiellen Kunden teilen. Weiter so PIVO!

Our experience with Pivo Real Estate has been extremely disappointing from start to finish. We ordered two cameras from them — the first arrived after about two weeks, but the second took over three months to show up. We had to reach out multiple times just to get updates, and communication was minimal at best.

When we asked for training on their services, Jay was initially helpful but never actually scheduled a session. After several attempts to follow up, we were continually pushed off to other people who also provided no assistance. Their support team was completely unresponsive — they didn’t even reply to our emails. Once we finally asked for a refund due to the poor service and disappointing product performance, Jay stopped responding altogether.

As for the product itself, it’s far below the quality and capability they advertise. The features are extremely basic, and for the price they charge, it feels like a total rip-off.

At this point, we’ve received no refund, no training, and no support. I would strongly advise anyone considering Pivo Real Estate to think twice before spending your money here. The customer service is non-existent, and the product does not live up to its marketing claims.

I purchased the PIVO Real Estate Pack at the Tom Ferry Convention in Dallas in August of 2025. Jay Tsai was pitching this product to include a built-in teleprompter. What Jay did not disclose was that the teleprompter was provided through a separate subscription to BIGVUE. Further, it was not disclosed that the "starter" subscription was only good for one year. Then there would be an annual charge of $149.00. This was confirmed to me by the representative at BIGVUE and through several emails from BIGVUE.

The pitch at Tom Ferry was "buy it now at the convention and for the special price of $499.00 plus an extra $150.00 for training you will have an all-in-one social media tool." This is not what I received.

I watched the videos had a Zoom training session with BIGVUE and then got charged a second starter subscription fee of $149.00. This fee was later refunded, however, since then I no longer have ANY subscription to BIGVUE and thus no use of the teleprompter. Since then, I've sent numerous emails to both PIVO and BIGVUE to get assistance. I've spoken to Jay over the phone and still no resolution. He personally promised to call me back and never did. I further went to PIVO's Facebook page and asked for help. My post was flagged for review and still has not been posted on their page, nor has anyone reached out to me from PIVO.

This product was misrepresented from the start. It was sold as an all-in-one social media and video making tool that comes with support. Now I have an expensive camera with no support. There is no phone support only email which largely gets ignored.

I also have a subscription to CapCut PRO which includes a teleprompter. Based on my usage, CapCut Pro has much better editing and AI capabilities as compared to BIGVUE.

This non-disclosure and now poor customer service makes me regret my purchase. At this point, the only right thing for PIVO to do is to give me a refund.

Warning to others . . . please look at all of the reviews not just the positive ones. There are others who are having similar issues as I am experiencing.