Pivo Anmeldelser 

I purchased the Pivo Pod, it arrived broken, so far I have been trying to get in touch with someone at Pivo for 24 hours and I have not had any luck, I have emailed customer support, filled out the support request form on the website and I messaged both Pivo and Pivo Equestrian on Instagram.

I received automated responses for the email and support form and have been asked for my email address by the instagram accounts which I provided, was promised that someone would personally look into it and get back to me, and you guessed it, they didn't.

So I am currently sat here with a brand new pivo pod, ordered directly from pivo that arrived broken/faulty and I cannot get hold of their customer services to fix the issue, no matter what I try.

So, I'm trying here, as I am at a loss as to what to do next.

Although I cannot currently comment on how the product works, because I have been unable to actually try it as it arrived broken. I would say avoid this product as customer service is non existent, so if something goes wrong, I doubt you'll get any help.

Perfect support, and really good services provided

no meeting ID for today's training and must wait another week for training

Very responsive and addressed the issue immediately.

The app didn't work with my new phone. I reached out and got quick responses. Great support, super helpful. Kept to think along and didn't stop until my problem was gone. Products are never perfect, but to have a team that keeps trying to achieve that makes for me the big difference. They worked on this for two months and didn't let it go. Super happy, because I can use the pivo again. Would recommend everyone who has a problem to reach out and be patient. Thanks again to the team.

Marche bien quelques bug de temps en temps mais rapidement résolu service après vente rapide

Une vraie catastrophe, suite à une mise à jour de l'application qui m'a été imposée par l'application, je ne parviens plus à utiliser le mode de lesson, or c'est pour celui-ci que j'avais acheté le pivo il y a 2 ans. Le pivo est inutilisable, et il n'y a aucune réactivité de l'équipe pour m'aider, à part me dire qu'il faut changer de téléphone... Je demande le remboursement sans réponse, c'est inadmissible

We have now had Pivo for several months and cannot get the device functioning. There is no one to call, you have to email and responses are very "go to this article". This is not at all what we were sold at SalesMastery2025. There is no way to use this device to our benefit.

Received, took like 2 weeks to received it and Still have issues learning how to use it

I initially had an issue with my order where two items were missing, and an extra item I didn’t order was sent by mistake. I contacted their support team and they were incredibly helpful and professional. After investigating, they promptly arranged the shipment of the missing items and even included a complimentary gift as an apology for the inconvenience.

Even though it didn’t start perfectly, the way they handled the situation was outstanding. Great customer service and a team that truly cares
super job!

Let me say at the outset that in more than 50 years, I have NEVER experienced a more professional, supportive, satisfactory, and PERSONAL response to a product malfunction than I received from Pivo. In truth, I simply didn't believe such a high level of service existed anymore.
Allow me to explain: After more than a year of use, my Pivo external mic started switching on and off during my equestrian lessons, absolutely ruining the value of my recordings. It was distressing, because I never knew when the malfunction would happen.
Finally, with VERY low expectations, I decided to send an SOS (on a Sunday!) to Pivo. LESS THAN 12 hours later (they ask you to allow them 24), I received a response from the Pivo support group. It was no canned message. No, it was an exceptionally personal and supportive response, and Shane, the team leader, encouraged me to make a few initial steps to test the system while he investigated the problem with his team. I did, and the tests failed. Again, he replied to my response in less than 12 hours. We went through a few days of more detailed testing, and at the end, Shane did NOT simply and coldly conclude "Sorry about that, but you need a new mic." No, he wrote me a detailed email reviewing our tests point by point before concluding (point by point again) that it most probably was not my phone or my internet connection, or my Pivo pod. It was the mic hardware. He then assured me that the malfunction should NOT have happened and that I needed to send him the details of my order so that he could send me a replacement mic. I wrote him back with my info, admitting that I understood that it was probably out of warranty. But wonder of wonders! He immediately wrote back assuring me that this was an exceptional situation and he would replace the mic at no charge.
I am STILL amazed at this extraordinary example of true customer service. It does actually exist, and I hold it as a bar to the rest of the business world. True customer service CAN be practiced, and there is one star out there to show you how to do it: Pivo. Hurrah!

Amazing customer support! Response time is fabulous. Personalized and respond to specific question with solutions/answers. Highly recommend!

They help very fast. Very nice contact.

Une réactivité rarement vue !! je suis vraiment plus que ravi d’avoir eu un service client aussi disponible et compréhensif. J’ai rencontré un souci avec mon Pivo, ils m’ont demandé toutes les informations nécessaires et le remplaçant m’était livré dans la semaine. Bravo et merci encore.

Love the pivo. Avid horse rider a the pivo helps me see myself an know what to correct! Many thanks

The education is lacking and it's not doing what the salesperson said it would. I regret my purchase.

Absolutely no complaints. Fast feedback. Open dialogue and a very quick solution! This company should teach others how to communicate with customers!

Perfect.

Pivo costumer service is very good. My Pivo silver stopped working and was loosing signale.

Pivo service sent me a new Pivo for free. Thanks Pivo team.

Iam tracking horses om dressage and Pivo follows the horse very good. Just easy. Love my Pivo!!!

It took a while until my requests was noticed and since I bought from a different Shop it was hard to find the pivo Support, but after that the procedure was very quick and unproblematic and the Problem got fixed

Perfect customer support. Answered quick and friendly. Thanks to Jhoven!