Paul Smith Anmeldelser 

The whole experience was first class- the huge benefit is being able to try different sizes at home and avoid buying the wrong size. Tremendous.

Before shopping, I use Trustpilot for a nearly 4 1/2 star review that’s enough for me myself. I’ve ordered twice already. This business I would recommend and shop again. Wonderful service, quick delivery, and quality clothing. Website is easy to use. Hubby and I have a new ,com place to shop. PS-we havent rhad the need to returned anything.

Have been a loyal customer of Paul Smith for a number of years. I feel there has been a loss of quality whilst prices have increased. Customer services are excellent however and responded to an issue I had with an item very positively and an outcome I was happy with. Just hope the previous expected level of quality product returns.

Friendly, helpful, knowledgeable advice; convenient and on time; not sales-y at all.

Paul Smith are one of the few clothing websites that still allow customers to contact their customer service department by telephone.
This makes resolving problems much quicker and easier.
Just recently I had to contact PS Customer service for help with an order. On this occasion I spoke with Natalie.
She was very polite and was happy to help. At the end of the call my problem had been resolved and later that day was followed up with an email confirming what we had discussed earlier.
Whenever I have contacted PS Customer service in the past it has always been a positive experience. Everyone that I have ever spoken to has been friendly, polite and eager to help. It must be a nice atmosphere to work in.
Thanks to all at PS Customer service.

Had a great encounter with Carmel who also gave me very good advice on which size I should choose and why in the context of the look, the fabric, etc.... The Paul Smith light blue linen suit is beautiful and truly suits me. The shirt is gorgeous and both look great together, which Carmel with zero prompting also felt!
Thank you Paul Smith and Harper

Uda

Kereine did an amazing job! She was prompt, friendly, and professional. She came up with a reasonable resolution and sent a replacement to me very quickly. I am very grateful and will enjoy these pieces with my Kensington suits. Paul Smith continues to be one of my favorite brands.

Dan achieved an infinite amount of stars from what he did to acquire a classic Paul Smith women's white shirt for me. He matches Paul Smith's exquisite style. Unique and impossible to duplicate. That is what Dan for me to sleuth through the stock rooms to find the shirt. Totally admirable, like nothing anyone has done for me in the past.

I have a 25 year old Paul Smith shirt I have worn and worn to the point it is literally held together by my hand stitching. At 81, this white shirt will out last me, but I'll go out in style when I am no more!!!

Perfect customer service, very helpful.

You just feel that the ethos at Paul Smith is that their customer service department really do want to help and take pleasure from that.
The second time I've asked for help - once replacing a stolen item and once replacing a long lost zip flyer. Both times, the response has been quick and personal; you're talking to a person not a chatbot. On both occasions they've solved the problem, either at a discounted price or for free.
I cannot speak highly enough of them and the service they provide. Just fantastic.

Fast postage from Great Britain to Northern Ireland, took less than 48 hours between ordering & delivery. Birthday & Collectors Club discounts allowed simultaneously on 1 purchase. Lovely pair of black leather sneakers with white laces and I'm delighted to discover an extra set of black laces is included. Flawless 👌

I had the try before you buy service well, it was 10 out of 10 for me. I bought a suit. I ordered 2 sizes to try on and picked the one that fitted the best very good quality.

Article reçu, un pull commandé, le logo était imprimé à l'envers...
Je contacte pour le retour, 3-4 jours après j'ai une étiquette, et maintenant c'est renvoyé depuis 15 jours, aucune nouvelle.
J'ai relancé le service client semaine dernière sans réponse, et encore relancé aujourd'hui.
À 250€ un pull venant de Chine... Pas de qualité, que du marketing...
Je cherche des alternatives...

Daniel was incredibly understanding, responsive and helpful, even though it was quite difficult to find a replacement product as PS was almost out of stock. I could not have been in better hands.

Exceptional service from Paul Smith. I had an issue with a purchase and without question it was replaced. As a very loyal Paul Smith customer this service was much appreciated.

The Team at Paul Smith London Kings Cross are really friendly above and beyond and treat me with respect and kindness.
The Customer Service team within Paul Smith have been great very friendly professional and cheerful.

Called their customer service today to query a missing refund and the agent on the phone was great, resolved my issue immediately and apologised for the delay. Excellent customer service and a great advert for the brand

Plus parfait serait insupportable ! Paul smith SAV est extraordinaire!
Merci♥️♥️♥️♥️

Exceptional service and professional in their approach and resolution.