Paul Smith Anmeldelser 

I bought two items of clothing from the Paul Smith website. the first was a pair of short, the seat disintegrated the first time I wore them. their was so little fabric in the seam that it just frayed. The second was a bright pink shirt, a couple hours after putting it on, I noticed white streaks in several place, the fabric was so flimsy that just moving around made the warp of the fabric visible. I have never seen such low quality in clothing. I contacted the customer service and it seemed it would be easy to return those faulty items up until the customer service ghosted me.

Josh's reaction to being told a Paul Smith branded cycling helmet had literally saved my friends life was both empatheic and genuinely caring. Hospital consultants believed that although two vertebrae in his neck were fractured his Paul Smith Kask helmet saved his life. I felt it was important for the company to know this but was taken aback when a few days later Josh surprised us with a very kind gesture of generousity. Josh is a credit to the organisation.

yes, its a big fashion company.
yes, there a still real people to contact.
Yes, they try to help you in any way they can.
– I like that very much!
i do like the "company", the team behind that and of cause I do like the product very much. if there is any kind of problem I do know ... there is always help.

The best client service I ever had!

All Good! Joshua was very helpful.

Excellent service. Jemma at Paul Smith was very helpful in sourcing a shirt in the right size and getting it shipped to me in a couple of days. Very happy. Love the packaging too.

I recently contacted Paul Smith’s customer service after a jacket I purchased had unexpectedly discoloured due to UV exposure. On the advice of the Antwerp store, I reached out to their support team and I was genuinely impressed.
Their communication was quick, clear and truly considerate. They investigated the issue thoroughly and came back with an unexpectedly generous proposal as compensation, which I gladly accepted.
This experience confirms once again the high level of care and professionalism behind the Paul Smith brand. Outstanding service.

First I want to thank Jemma for her help at customer service. I bought a pleated leather belt last fall but it broke. After sending pictures of the problem, Jemma arranged for me to receive the same belt for free. Great customer service!

Absolutely amazing customer service from the Paul smith team. Had an issue with a pair of trainers and went above and beyond to sort the issue. Couldn’t be happier with the outcome. Thank you so much.

Had a fantastic experience in store with the floral street team, everyone from the team was fantastic especially Nuria who was brilliant. Thank you.

Paul Smith were very prompt to deal with a payment problem I encountered at Heathrow. I was very grateful for a hassle free promt resolution experience

Quick response to my email regarding an issue with a garment bought. Dealt with and resolved which included receiving a new item all within 7 days. Great company, staff and clothing.

Excellent customer service and a great experience.
The team responded promptly and handled my request with professionalism and kindness. I received a refund for a bracelet I had purchased, and to my surprise, I did not need to return the bracelet.
I've been a fan of Paul Smith for years because of the quality and style of their clothing, and this experience only strengthened my positive impression of the brand. Their customer service is truly first-class.

AMAZINGNESS ALL THE WAY!!! Joshua is the epitome of outstanding customer service. ❤️

Excellent quality clothing and accessories. Customer service is some of the best I experienced. Nothing a problem. Any issues are quickly resolved. Can't recommend highly enough.

I’d bought an item of footwear from Paul Smith and the slides were awful to wear, causing blisters and pain. I rang customer services and spoke to Joshua, explained my situation and from there on in my whole experience was dealt with in the most pleasant, kindest professional manner. He was without doubt the best customer services employee I had ever had to deal with. Couldn’t fault him from start to finish, his manner and calmness was exemplary. Keep this guy employed at all costs, he’s a belter. Thanks Josh

I purchased a Paul Smith bag in 2023. Within a year, the leather handle started to deteriorate. The leather cracked, the stitching came undone, and the overall appearance of the bag became quite poor.
After contacting customer service, I was provided with a replacement bag of a different model. Unfortunately, after about a year, the same type of problems started to appear again. This suggests that the issue may be related to the overall quality and durability of the product rather than being an isolated defect.
The solutions offered were either another replacement bag or a voucher for a different product. While a voucher could have been acceptable, I was required to return the bag. That would have left me without a bag, and I did not want to spend the voucher on another bag that might develop the same issues.
For a premium brand such as Paul Smith, I expected significantly better quality and a more practical customer service solution. Based on my experience, I am disappointed with both the product and the after-sales support.

I needed to replace a bracelet which had unfortunately broken. Their customer service was outstanding, very helpful and prompt. I’ve been a PS customer for years and this standard of service just shows why. Thank you Joshua.

Have bought a few things online without any problems until recently.
PS customer service were excellent in resolving my issue even although they were blameless. Natalie M took control and kept me informed of any updates.
She is indeed a credit to PS Ltd and a prime example of excellent customer service.
I have every faith I this company and shall continue to order from them in the future.

Proactive and helpful support from Joshua in resolving a product issue for me. An acceptable solution was offered and I came away with a great impression of the brand.