Paul Smith Anmeldelser 

Cheshire oaks outlet was our store today as soon as we walked in made to feel like nothing was to much trouble helped by a lad in a dapper suit and silver shoes he was extreamly welcoming and was back and forth to the store room to make sure i got the sizes colours and items i wanted brilliant young man

Lovely clothes, super customer service.

I spoke to Kereine on the 12/01/2026 and the following day the issue was resolved.I must say she was fantastic and extremely efficient 10 out of 10.

So simple. Someone brings round the items you’re interested in and you keep what you want. Beats clothes shopping any day.

The communication was efficient, on point and of excellent quality

Awful company to deal with order went in for delivery to store received email saying dispatched then nothing sent enquiry and they said it had been lost in transit asked for delivery to home no reply and still waiting now cancelled order
This is one of the worst so called designer outlet stores I have ever dealt with I advise caution before ordering

I was very fortunate to receive some clothing from Paul Smith for Christmas. The T-shirts are quality, look very cool and are incredibly comfortable. I was initially a little concerned when I saw the socks were one size as I have UK size 11 feet and usually buy socks in the upper size range. Needn’t have worried though as my Paul Smith socks are a generous size and a perfect fit. Great to see most of my new socks were made in Italy and one pair even made in England with all of them having a high cotton content. All great quality items, stylish, comfortable and it’s great to see the use of organic cotton too. I love owning and wearing items from a brilliant British designer. It’s a long time until my birthday so I guess I’ll have to buy my next clothes and accessories from Paul Smith but I’m looking forward to owning more fantastic products.

Very accommodating and helpful costumer service.

I had many questions about the new collectors club which Jemma answered for me in a timely and polite manner

Je passe une commande sur le site internet pendant les soldes. L’article était marqué en stock, la commande a été validé et mon compte débité. Quelques jours après, je reçois un mail m’indiquant que ma commande a été annulé et que je serai remboursé dans les 5 jours. Une arnaque de plus. Le site fait miroiter des promotions inexistantes

Dealt with Joshua in PS customer services & he was great. Very attentive, knowledgeable & always helpful. A pleasure to deal with at every level.

Bought stuff online and tried them on through Harper. What a great experience!

Great after sales customer service. I purchased a faulty item and rang the customer service department and spoke to Daniel. Daniel was extremely helpful, looking into my concerns immediately, keeping me informed on progress and progressing my issue to a swift conclusion providing me with a full refund.
My experience is that Paul Smith products are of high quality but it’s good to know that in the unusual event of an issues, the customer service is excellent.

Used to but a lot, but sizing is very strange in past year or two. On website a 6,3 model is wearing a medium?? Not many people are 6,3 with a 36 chest as they suggest!
When you buy a small or xs it is too tight. Must lose a lot of business, will try elswhere.

Bought a number of items in the sale, every one out of stock when they have come to dispatch.
Very poor customer service as well, refunding the money before even giving a reason..

They were extraordinarily helpful in responding to my questions and were very thorough and considerate as well. I received the impression that they were genuinely interested in providing assistance, and I am confident that they would be able to help me again down the road.

Just popped into the Paul Smith shop in Cheshire Oaks and had a great shopping experience. I was helped by Jack again, he is a great guy with an eye for style. He advised my friend on a few item, he was so helpful. My friend bought a shirt and a hooded top. Great hour in store made, great service by Jack. Wish all stores had a lovely friendly sales assistant like Jack.

Red Merino Wool Stripe Scarf - the colors were nothing like the photo. Very disappointing considering it cost $150 at Bloomingdale’s.

I had issues with this company from FB order form glitches to website contact problems but the company has really jumped in to provide assistance so great job turning a frustrating situation into a positive experience with the company.

just a website review as shops are spot on , but was brought a gift card from a 3rd party retailer for paul smith , go on the site today pick some clothes no option to pay by gift card , enter my gift card to redeem for a paul smith gift card ( despite the fact i have a paul smith gift card already ) they sent a new gift card to my email , though 4 hours later still not got it ( yes i checked spam ) log in to paul smith account forgot password they send me a reset link not arrived after 4 hours as yet so i have no clothes no gift card and dont think i will ask for a paul smith gift in future will ask for hugo boss who let you check out with a digital card