Paul Smith Anmeldelser 

Great customer service, really well looked after. And amazing items

Excellent After Sales services!
They are able to understand my issue with empathy.
Strongly recommended to patronize Paul Smith.

Jemma was amazing from start to finish, kept in constant contact, very helpful and sorted the issue right away. An absolute credit to the company

First class response to an issue and a very fair resolution reached. The quality of Paul Smith women's clothes far exceeds that of many other so called high end clothiers, in my experience, and frequent offers and rewards make them even more attractive, as do free returns and great customer service.

The customer service I always receive from Paul Smith is second to none.
I recently had a number of email conversations with Natalie at PS customer support.
Natalie was responsive, helpful and went out of her way to help.
I wish all customer services & support was akin to PS.
Thank you all so much, AnnieV

The bracelet was so lovey, I was really pleased with the quality however the magnetic clasp wasnt strong enough. I wore it twice, the first time I was lucky enough to find it when it undid, unfortunately I wasnt so lucky the second time. I must have caught it and lost it in the process.
Update - Customer services have been in contact with me and we have resolved the issue.

Jemma’s customer service was outstanding.
My slight issue was resolved in minutes.
I genuinely like the Paul Smith brand even more now. Your fashion brought me to you but your first class service will keep me.
Well done Jemma & Paul Smith team.
You deserve 5 star & more. GJL

Exceptional service! Jemma from Paul Smith support handled my issue with outstanding professionalism and kindness. This is exactly how world-class customer care should look. Highly recommended!

I had a complaint and it was resolved with care, nice words, quick and them aolition was more than adequate!

Great try before you buy service for suits. Lovely suit, great cut, and that certain dash of Paul Smith.

Really impressed with the customer service. I had an issue with a product which I raised just after lunch on Day 1. By the morning of Day 2 a replacement had been dispatched and it arrived on Day 3. Very happy with the service received!

Absolutely Fantastic service from Kereine, they kept me informed throughout the process and made sure I received an outcome I was delighted with!! I have been a Paul Smith customer for over 40 years and I still wear many of my original items!!

Je souhaite souligner l’excellent accompagnement du service client , qui a géré ma demande avec élégance, efficacité et un grand sens du service.

Sa réactivité, sa courtoisie et la qualité de son suivi ont rendu l’expérience particulièrement agréable. Il est rare de bénéficier d’un service client aussi attentif et professionnel.

Merci sincèrement à Kereine pour son aide et pour la qualité de cette prise en charge.

I had a small issue with an item so I contacted customer service to see what my options were, Jemma replied almost immediately and within literally hours a replacement item was on its way to me. In a world where poor customer service has become the norm it was so refreshing to be treat to such a first class response

I normally purchase Paul Smith clothing from a local retailer in Australia, but ordered a limited edition Oasis t shirt from the website. Unfortunately after a couple of cold washes the shirt shrank in cold wash no dryer, which has never happened before with PS clothes. I reached out to customer service who were amazing and after a few discussions online they offered to replace it and within a week I had a new one shipped from the UK to AUS. How can you fault that for excellent service. Although I like browsing in my local store and trying things on first, I would have no issues using the web store again. Love the clothing, love the service! Thanks

I was in the covent garden store looking to buy a bracelet for my birthday. the staff were so friendly and helpful. I had a great experience and a lady called Simittra served me who was so nice and helpful happy and smiley just making such a good experience.

Amazing. Paul Smith has the best customer service team.

Jemma, the customer service rep was very helpful in searching for the linen blazer I was desperate to find. She was polite, attentive, accurate and prompt with her responses and with sending me the product.

I’ve bought many things from Paul Smith and usually the quality is excellent. The one item I did purchase that wasn’t great quality I reached out to support and they immediately replaced. Unfortunately the replacement also had quality issues and after speaking to Customer Support, they sorted out a return and refund. Handled excellently from the start.