Paul Smith Anmeldelser 

I’ve always loved Paul Smith clothing, but their customer service is also exceptional.

Quick delivery and quality products

Great customer service (Jemma), polite, professional & helpful.
Made the process much easier, thank you.

I'm a big fan of Paul Smith because of the premium craftmanship of their products combined with quirky and original British styling. I also find that the pricing is very reasonable for a luxury brand and that you get what you pay for. I tried to return an item I purchased while visiting a London store recently that had sold out online. Because I live in Dublin, it was difficult to return the item in person. I contacted online Customer Services with the issue and was promptly offered a solution by Jamie who went over and above to assist me. He was attentive and friendly throughout our interactions, from providing details for the shipment to issuing a full refund. I was very satisfied with the Paul Smith customer service experience, which I was happy to find matched the quality and care they give to making their products. I highly recommend Paul Smith to any gentleman looking for a refined but playfully British look, whether that is casual or formal. The Italian made items, particularly in collaboration with Loro Piana or Breschi, are timeless essentials

Dearest Paul Smith team,
I would like to congratulate you for having Jamie in your team who helped me out a rare scarf with kindness and utmost, excellent service which I do deeply appreciate and beyond my expectations.

Thank you very much dearest Jamie❣️
Özlem Oran

I am so pleased with coat I bought which exceeded my expectations. The service team were fantastic and could not have done more. They are the most supportive and professional team that I have dealt with and I will be back again for more

Very helpful, knowledgeable and friendly experience corresponding with Jemma.

I really appreciated this service as I was buying a gift but not sure of what size to order. With this service I was able to order two sizes or more if needed& just pay for the one I kept. Would definitely use this again.

The customer service team notably Jemma at Paul Smith, carried out my previous order concerns with great professionalism and made the overall experience very easy.

I bought a pair of PS trainers in November 25 ,unfortunately they developed a fault and living in Leeds was unable to return them to a store .I emailed PS customer services and Jemma respond immediately explaining how she could help me with the issue and resolve the problem .I have to say the service was exceptional,professional,quick with no back and forth and I now have a new pair of trainers on their way to me.
It’s a shame other retailers do not operate like PS as they would gain a lot more customer loyalty

First time using the "concierge - try at home before you buy" service. Worked perfectly - selected three items in multiple sizes. Appointment agreed online. Concierge turned up on time, very helpful. I only paid for what I wanted and they take the rest away. Fantastic and all for a very nominal charge.

I am writing to share a personal experience that I believe Paul Smith Helmet May Have Saved My Life.

On March 11, 2026, I purchased a Paul Smith + KASK “Monochrome Fade” Protone cycling helmet for £270. It was delivered on March 13, and I wore it for the first time on March 14 during a long-distance ride from London to Cambridge.

During that ride, I was involved in a serious accident.
I suffered 3 spinal fractures, and in those moments, I genuinely believed I might be facing permanent paralysis. Thankfully, I survived, and my doctors have advised that with recovery, I may be able to return to cycling in approximately 6 weeks.

At the time of the crash, I did not feel any direct impact to my head. However, afterwards I discovered that the helmet had been significantly damaged. Seeing the condition of the helmet, it became clear that it had absorbed a substantial impact — one that I may not have been able to withstand myself.

I truly believe that this helmet played an important role in protecting my life.

Because of this experience, I have developed a deep trust in your product. When I am able to ride again, I fully intend to continue using your helmets and would not consider switching to another brand.

The customer service team Jemma, gave me 50% off for the same helmet I purchased. I really appreciate it! Thank you very much for your time and for creating a product that, in my case, made a truly meaningful difference.

Service always as immaculate as their clothes.

Je suis vraiment ravi du service proposé par Paul Smith. L’accompagnement a été impeccable, avec beaucoup de professionnalisme et de bienveillance. On se sent en confiance et bien conseillé. Merci encore !

I had an issue with a scarf that needed replacing. Daniel in customer services was brilliant. Kept in touch throughout, was responsive and very helpful. Highly recommend. It’s this kind of service you expect from a premium brand but sadly many other ms don’t hold themselves to such high standards as Paul Smith do. Many thanks !

I have been buying clothes and shoes from Paul smith for over 30 years and the quality is outstanding and lasts years. Most importantly, the companies customer service is amazing. I have always received quick responses and issues sorted out with no fuss. This is unheard of with most companies these days. Please keep doing what you do Mr Paul Smith - it works 🙏🏼🙌🏼💜

Loved the try before you pay service offered by Paul smith. I love their t- shirts and sweats.
The company is a firm favourite for the family

My request was handled by Jemma, from the outset she made it comfortable, informed me of every move, and very importantly was very comforting and pleasant and made sure to see it through with a replacement delivery very promptly.
Excellent 5 star service and 5 star Jemma
Well done

Awesome try before you buy service.