Paul Smith Anmeldelser 

My shoes developed a hole in the sole just six months after purchase. It was unexpected for both sides but customer service handled the issue promptly and arranged a replacement. Thank you.

Hi
How are you doing?

First of all, excuse my English. I bought a Barbour jacket at the SoHo store and weeks after wearing it, the fabric showed wear… Luckily, I was assisted by Sales Supervisor James Russell, who explained exactly what was happening and gave me excellent support. The jacket was repaired by the Barbour NY team; the repair was so perfect I thought it was a new jacket.

Thank you so much for having such an amazing team and especially to James Russell for being so kind and polite and making my day brighter.

Thank you.

Carlos Ribeiro

I saw my leather on my card holder was peeling, and my customer service agent Joshua was truly amazing! He got the information he needed and made it right as fast as possible. I could not have asked for a better experience, and it is safe to say that I will be a continuing Paul Smith customer for many more years to come! Thank you again to Joshua for all of his help and making everything right as fast a possible!

Purchased two sweatshirts which shrank in the wash which was really disappointing as that’s not the quality I expect for the money. Raised with customer service and the service from Jemma was outstanding. Quick to sort out , Professional, kept me updated, and replaced without any quibbling. So what was a 2 out of 5 for the quality of the items , was raised to 5 out of 5 for the outstanding customer service

The response to my request was outstanding and typical of the service I have always found from Paul Smith. Efficient and friendly.

Fast responce & simple presedure and cant fault there service .

Paul Smith always a pleasure to deal with. Special mention to Ruby who is always a delight to liaise with and a credit to hear profession.

Jemma from Paul Smith costumer care provides always polite, kind and reaillable assistance. She helped to answer my questions in very effective way. I always meet a great friendliness and excellent help from her and her colleagues .

Easy to get in touch with customer service and fast reply with good help

Fast response. Overall friendly. Beautiful clothesline. Good quality. Genuine. Never had any issues over more than 30 years. Professional tailoring...

I had cause to contact Paul Smith customer service about issues I had with two items of clothing that I had bought around 6 months ago. I was dealt with by someone called Jemma. She was amazing. I have always loved Paul Smith but the issues I had would have made me think twice about buying anything more. Not now! Jemma and her solutions completely reassured me that Paul Smith is a great company in all respects.

Excellent and competent dialogue with a support member (Jenna).

Fast interaction, understood my challenges and sorted it quickly

Jemma in customer services was absolutely fantastic.

Whilst in London I visited two different Paul Smith stores to purchase clothes. I found the staff in both stores to be very professional and really helpful without being pushy. I also shop at the Paul Smith concession at Fenwicks in Newcastle and again the service is ‘best in class’. I would not hesitate in recommending this excellent brand.

I had no expectations but the service and courtesy I received is second to none! Amazing customer service.

Fast delivery and exceptionally efficient customer service.
Both friendly and professional.
I love the quality as well as the style of the clothing and accessories

I had a very positive experience with Paul Smith’s customer service.

I purchased a tie which developed a minor issue after its first use, and I reached out to their support team. Joshua handled my case exceptionally well – he was responsive, thoughtful, and clearly committed to resolving the matter in a fair and professional way.

The process was smooth and handled with genuine care, which left a very strong impression. It’s always reassuring to see a brand stand behind its products and treat customers with this level of attention.

Overall, a great customer experience, and I would be happy to purchase from them again.

I’m a loyal Paul Smith customer enjoying your various products. I had an issue with a bracelet and contacted customer service. The service provided was very good 👍 and the issue was solved to in a perfect manner!