Friendly staff- but was dissapointed that i didnt get the answer that i needed on the phone call when i called intially. However, I emailed them again, and my question has been answered. So thankyo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great customer service, Patrick was very helpful and answered all the queries I had. Fortunately I've not had to make a claim yet so can't comment on that process but hopefully it would be an easy one... Vis mer
Selskapet har svart
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Vis mer
Selskapet har svart
Nancy was extremely kind, empathetic & helpful when I called to discuss my renewal. She was able to clearly explain the options available to me & as a result I was able to make an informed decision
Selskapet har svart
Informasjon om virksomheten
Om Now Pet
Skrevet av virksomheten
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Kontaktopplysninger
Storbritannia
- 01992 926006
- nowpet.co.uk
4,6
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
All went well
All went well , the call taker was helpful polite articulate. All sorted in very short space of time
Thank you
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for sharing your experience with us Steven. I am so pleased to hear we were able to resolve your queries quickly.
Great communication
Great communication, explained what was happening and was very helpful.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for taking the time to leave us a review Carla.
spoke with Will and happy
Rang for police advice and spoke with Will, he was brilliant. Helped with all the questions and confusion and managed to make us laugh 🙂
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for taking the time to leave us a 5 star review Deborah. I am glad to hear that Will was able to help answer all of your questions.
Elliot was great and really helpful
Elliot was great and really helpful. Provided me with clear information. 10/10
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for leaving us a lovely review Hannah. I am so pleased to hear Elliot was helpful and provided you with all the information you need.
Excellent customer service
Jacob was excellent friendly and attentive.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for taking the time to leave us a 5 star review Lindsay.
Great communications and very helpful
Great communications and very helpful
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for taking the time to leave us a lovely review Karolina.
Robyn was fantastic
Robyn was fantastic. So caring and empathetic.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Hello Miles, I am so glad to hear that Robyn provided excellent service. Thank you for leaving us a 5 star review.
ROBYN was extremely helpful with my…
ROBYN was extremely hrlpgil with my query do highly recommended
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for leaving us a 5 star review. I am so pleased to hear Robyn was helpful with your query.
The person I spoke to was very helpful…
The person I spoke to was very helpful and was able to answer my questions
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for taking the time to leave us a lovely review Jennifer.
Call handler experience
The call handler was probably one of the most experienced and kindest person I’ve ever dealt with on the phone 100 percent 10 out of 10, the call was so smooth and easily handled
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for taking the time to leave us a review Robert. I am so pleased to hear that you had a great experience speaking to our team.
Robyn was very polite and very helpful
Robyn was very polite and very helpful. Happy to answer my questions
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for taking the time to leave us a review Sam.
Nancy was brilliant
Nancy was brilliant. I called to cancel the policy and was gently persuaded to stay and upgrade to a better policy.
Great customer service
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Hello Ellie, thank you for leaving us a lovely review and for choosing to stay with now Pet for another year. We trsuly appreciate your lovely feedback and are so pleased to hear that Nancy was able to go through your options and benefits as a Now Pet customer.
Hannah didn’t stop until I was…
Hannah didn’t stop until I was satisfied and she helped sort my query. Extremely pleasant and very helpful
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for leaving us a lovely review Sindy.
Robyn was very helpful and pointed me…
Robyn was very helpful and pointed me in the right direction
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Hello Curtis, thank you for taking the time to share your experience with us.
Brilliant customer service
Kim was really quick to answer the phone and I was not left waiting in a long queue. Kim was really polite and quick to answer my query about a recent claim. The company has always been fantastic since I moved over to them.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for leaving us a lovely review Laura. I am so pleased to hear that Kim was able to assist you with your claim query.
Svar fra Now Pet
Thank you for leaving us a 5 star review Kellie.
Called to see if my renewal premium could be reduced
George was very prompt and helpful and was able to reduce my renewal premium.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Hello Paul, thank you for sharing your renewals experience with us.
Think the company is a breed itself…
Think the company is a breed itself ....Robdog. you only know how good an insurance company are when you need to claim. Would not recommend this company .They paid out £45 after we were billed £400 after an attack on our little Shitzu by an enormous Alsatian. They said she did not need an emergency vet appointment so they would not meet the cost .
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
We’re really sorry to read this Cherie, especially given the circumstances involving your dog. We understand how worrying and upsetting it is when a pet needs urgent treatment, and we appreciate how disappointing it must feel if the amount paid was not what you expected.
We cannot discuss the details of an individual claim publicly, but we would like the opportunity to review this for you and make sure the decision, policy wording and assessment have been clearly explained. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number.
Update: Hello Cherie, as you have not provided us with any further details unfortunately I am unable to take a further look into this. If you wish for us to take a further look into this please email customerfeedback@tedaisy.com.
I Done online chat with Sophie through…
I Done online chat with Sophie through perfect pets to find out i was with the sister company now pets, Sophie was very helpful and sent the links i neeed to get to my policy. Thanks
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Hello Nicola, thank you for taking the time to leave us a review. I am so glad Sophie was able to help resolve your queries.
Sophie was super helpful and went above…
Sophie was super helpful and went above and beyond to resolve my issue. I can’t recommend her enough.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Now Pet
Thank you for taking the time to leave us a review Dan. I am so glad to hear Sophie was able to assist you with your query.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.