Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Janice was extremely helpful! She responded to my email inquiry within 25 minutes of me sending it! She provided me all the information I needed! I truly appreciate her assistance! Thank you Janice!

Vurdert til 5 av 5 stjerner

I have been using Nelux products for a while now & honestly I am obsessed!! The quality & aesthetic is so luxury. The lip plumper did not disappoint I cannot live without this now!! 😍

Vurdert til 5 av 5 stjerner

I had noticed after confirming my order that my shipping address was incorrect because of the autofill feature that the website has. My billing address was correct because it was linked to my Apple Pa... Vis mer

Vurdert til 1 av 5 stjerner

Do NOT buy from this company. I had a severe reaction from the lip plumper and I’ve had lip injections in the past and have never had issues with any other plumping product. I feel this company is fra... Vis mer

Informasjon om virksomheten

  1. Kosmetikkbutikk
  2. Kosmetikkforretning

Skrevet av virksomheten

Nelux is a premium cosmetic brand that harmoniously blends modern elegance with natural purity. Known for its innovative packaging and commitment to eco-friendly practices, Nelux offers luxurious beauty products that stand out in quality and design. Catering to sophisticat-ed women seeking reliable and exclusive beauty solutions. Nelux ensures every product shows their commitment to natural luxury and timeless elegance.


Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

103 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 27 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Nelux deleted my 1 star to make them look better!

Just wanted to write another review to tell everyone how nelux has flagged my 1 star review to try and remove it from their website. I originally said to not buy the lip plumper due to it being EXTREMELY painful. I put the correct amount, did it the right way and it was the worst lip plumper I have ever used. Don’t buy it, especially because they try to get rid of the bad reviews to make them look good. Bad company.

4. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love this lip stain

Love this lip stain! The color lasts all day without drying out my lips, and I don't need to reapply after eating or drinking. Haven't touched my regular lipsticks since I got this.

29. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Nelux

Thank you so much for your lovely review 🤍
We’re so happy to hear you’re loving the lip stain and its long-lasting, non-drying finish ✨
It means a lot to know it’s replaced your regular lipsticks — thank you for choosing Nelux!

— Nelux Team

Vurdert til 5 av 5 stjerner

I bought a lipstick and an eyelash…

I bought a lipstick and an eyelash serum for my mom, and she loved them. Very good quality and a great shopping experience. Highly recommended!

26. desember 2025
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Svar fra Nelux

Thank you so much for your review 🤍
We’re so happy to hear your mom loved the lipstick and lash serum ✨
Thank you for trusting Nelux and for your recommendation!

— Nelux Team

Vurdert til 5 av 5 stjerner

Nelux me ayudó muchísimo con mi…

Nelux me ayudó muchísimo con mi inseguridad sobre mis labios.
Desde que probé su voluminizador, mi vida cambió. No puedo decir que no arde un poco, porque estaría mintiendo, pero el resultado vale el 100 % la pena

1. januar 2026
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Svar fra Nelux

Gracias por compartir tu experiencia 🤍
Nos emociona saber que nuestro voluminizador te ayudó a sentirte más segura con tus labios ✨
Ese ligero ardor es parte del efecto, y nos alegra muchísimo que el resultado haya valido totalmente la pena 💋
Gracias por confiar en Nelux.

— Nelux Team

Vurdert til 5 av 5 stjerner

Amo este producto cada mes lo uso

Amo este producto cada mes lo uso, no ténia pestañas y ahora tengo mas en serio lo recomiendo,

27. januar 2026
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Svar fra Nelux

Gracias por tu review 🤍
Nos encanta saber que el sérum se ha convertido en parte de tu rutina mensual ✨
Ver ese cambio en tus pestañas es justo lo que buscamos.
¡Gracias por recomendar Nelux!

— Nelux Team

Vurdert til 5 av 5 stjerner

I had a great experience with Nelux

I had a great experience with Nelux. The products are excellent quality and you can tell a lot of care goes into both the ingredients and the presentation. My order arrived quickly and in perfect condition. I’m very happy with the results and will definitely continue purchasing. Highly recommended!

1. januar 2026
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Svar fra Nelux

Thank you so much for your wonderful review 🤍
We’re so happy to hear you loved the quality, presentation, and results of our products ✨
It means a lot to know you’ll continue purchasing.
Thank you for recommending Nelux!

— Nelux Team

Vurdert til 1 av 5 stjerner

This is Poison!!

DO NOT try this product. It’s poison!!
It isn’t worth the pain. I applied a very thin layer. Within 30 seconds it started burning. Then it was intense burning pain for about 20 minutes. Not a subtle burning pain. It was EXTREMELY painful. I went driving after I applied it and almost had a car accident because I couldn’t pull over and I was desperately reaching for the wet tissues and water bottle because I was terrified it was going to scar my mouth. I had to hold wet tissue on my mouth for a long time. I wished I had ice at the time to relieve the pain. It went red and yucky all around my lips. This is like 3rd degree burning. The reason why your lips swell up is because it’s literally poisoning your skin. I think the ingredients can’t be trusted. It’s been a long time since I e felt pain like that. I’m not sending it back for a refund. I’m going to send the product to consumer watchdog to have it tested in Australia because I think they’ve put illegal products inside it. This can do serious damage to your lips. Don’t buy it.

27. januar 2026
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Svar fra Nelux

Hi,

Thank you for taking the time to share your experience. We are truly sorry to hear about what you described — this is absolutely not the experience we want anyone to have with our products.

Our lip plumper is formulated to create a temporary tingling or warming sensation, which can vary in intensity depending on individual skin sensitivity. However, experiencing severe discomfort is not expected, and we take reports like yours very seriously.

For safety reasons, we always advise customers to discontinue use immediately if they experience strong discomfort and to avoid applying the product while driving or in situations where attention is required.

All our products are manufactured in certified facilities and comply with cosmetic safety regulations. That said, we understand that individual reactions can occur, and we would like to investigate this matter further.

We kindly invite you to contact our customer support team directly at info@neluxcosmetics.com so we can review your case in detail and assist you appropriately.

Thank you again for bringing this to our attention.

Kind regards,
Nelux Team

Vurdert til 1 av 5 stjerner

Its a scam

Its a scam. Ordered a product Nov 29. Its Jan 25 and never received my item. I reached out via email multiple times- no responses... hello its been over 50 days?

25. januar 2026
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Svar fra Nelux

Hi,

We’re sorry to hear about your frustration and appreciate you bringing this to our attention. We would like to clarify that Nelux is a legitimate brand and that we always aim to respond to customer inquiries as quickly as possible.

International orders can occasionally experience delays due to customs processing or carrier issues, especially during high-volume periods. That said, we would absolutely like to review your case and ensure your order is properly resolved.

We kindly ask you to contact us directly at info@neluxcosmetics.com with your order number or the email used at checkout, so we can locate your order, check the tracking status, and assist you immediately.

We are committed to making sure every customer receives their order or an appropriate solution.

Kind regards,
Nelux Team

Vurdert til 1 av 5 stjerner

never received items

i ordered back in october and never received my order but they SWEAR it was delivered when it WAS NOT!!! i'm so annoyed because i paid $50 for 3 lip plumpers and they said they couldn't do anything about it. their customer service is awful!!!!!!!!!!!!!!!!!!!!!!

10. januar 2026
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Svar fra Nelux

Hi,

We’re truly sorry to hear how frustrated you feel, and we understand how upsetting it is when an order does not arrive as expected.

We would like to clarify that, according to the carrier’s official records, this order was marked as delivered, and as part of our standard procedure, we always provide customers with the proof of delivery supplied directly by the shipping carrier.

Once an order is confirmed as delivered by the carrier, we are unfortunately limited in the actions we can take, as the package is no longer under our control. However, this does not mean we dismiss concerns, and we always aim to assist customers within the scope of what is possible.

We kindly invite you to contact us again at info@neluxcosmetics.com with your order number so we can review the case once more and ensure all delivery details and documentation have been shared with you.

Thank you for your understanding.

Vurdert til 5 av 5 stjerner

Stick it through! Beauty is pain. It’s worth it

Absolutely fantastic product, just needs to be used properly! Here’s my advice from my own experience, but remember we all have different skin and reactions as such.

-it hurts more than injectable lip fillers for me. It does not contain numbing agent as far as I know, unlike injectable fillers.
-it will hurt for 15-30minutes. It will feel like fire or some type of localised bug bite.
-In that time, do not try remove it or wipe it off (unless there is a medical emergency reaction). Sit through it and let it work.
-I suggest using it an HOUR BEFORE going out. This will give time for the pain to go and your lips to become more natural.
-unlike injectable filler, this has NO CHANCE of hitting a vein and causing bruising, filler migration or long term pain!
-You will be able to eat and drink after it settles down and the pain is gone (about 45-60 minutes for me).
-your lips are softer and feel more natural to touch in any way- there is no risk of bumps or hardness like injectable fillers often cause.
-my lips have stayed full after 5 hours however you can freely reapply it if you wish. I would not do it more than once every 6 hours for myself.

The main point I’d like to mention again-
IT WILL HURT. DO NOT WIPE IT OFF OR REMOVE IT, IF YOU WOULD LIKE ITS FULL AFFECT. Beauty is pain, this will leave you looking and feeling phenomenal!

13. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I was really hopeful this would work I…

I was really hopeful this would work I tried it as soon as I came it burnt so bad it was worse then anything I’ve ever tried before I waited as long as I cld tried washing it with several different types of soap nothing would stop the burning I had to hold something cold between my lips just to stop the burning as soon as I wld take a breathe or remove my cold rag the burning would take over again will never use again and after all this my lips look super red but not any plumper then before this hell

1. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Not worth the hype

Not worth the hype

I purchased the Nelux lip plumper gloss because I heard a lot of positive reviews and some of the results videos looked good enough for me to try it out, as I've tried lip filler injections and wanted an alternative. Saw this on sale and that was my prompt to purchase.

It arrived to Melbourne, Australia, in 2 weeks. Pretty decent postage time.

The first application was intensely painful. It severely stings, almost alarmingly, but I'd read about that beforehand, so I didn't panic, just waited the recommended 10 minutes to see the results.

I'll admit I DID see a difference. I've tried other plumping glosses which did nothing at all, so yeah, was pleased to see this one delivered a noticeable effect. However, it definitely wasn't a "lip filler effect", and it made the outer area of my mouth appear red and smudgy, which looked like pasta sauce stains, lol... I tried again without applying to my lip line and it still showed red around my mouth. I don't wear foundation makeup on my skin and I'm not going to start in an attempt to cover the redness around my mouth caused by this gloss.

The effects didn't last more than 15 mins for me. I reapplied, but after the dramatic stinging of the first application, my lips adjusted to the sensation and the effect was less noticeable the next few times around.

The gloss is very shiny and sticky, which I find uncomfortable - I knew it would be as that's expected with lipgloss - I'd just hoped the plumping results would be worth it.

Overall, I can say it did provide a better plumping experience than any other brand I've tried, but with such short-term results and the unsightly redness, I don't think it's worth having to re-apply every few minutes, nor the price.

28. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Refund requires you to ship product back to China yourself.

Lip plumper burns too bad and doesn’t work. They say you can do a refund, but then you have to pay for shipping to send the product back, and their warehouse is in a different country. They are very bad at responding to emails and will not verify their shipping address. So be prepared to lose $20 at least on shipping if you don’t want your product.

5. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I love Nelux 💓

I love Nelux 💓 I tried their eye patches, which are soo great and helps me for puffy eyes!! Second, the Lash Serum 10 out of 10!!👏 Made my lashes, fuller, longer and healthier. Of course i tried their lip plump as well, and hear me out, YOU need to try it! Omg, the effect on the lips is insane!!! Let’s not forget how cute the packaging is!🩷
I’m obsessed 🤩 and I will definitely recommend this to my girlies!!!

20. september 2025
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Svar fra Nelux

We’re absolutely obsessed with this review! 💓
Thank you so much for sharing your experience — we’re so happy to hear you loved the Eye Patches, Lash Serum, and Lip Plumper (and of course, the packaging 🩷).
Your support means the world to us — we can’t wait for you to keep glowing with Nelux! ✨💋

— Nelux Team

Vurdert til 5 av 5 stjerner

Recommend as a gift for your girl

I bought the lip plumper for my girlfriend, because she was always talking about getting lip fillers. She's really happy with the results of the lip plumper and never thinks about fillers anymore! She only said it burns a little after applying the product, but the results are great! I even find her more attractive now ;) Recommend as a gift for your girl.

17. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Nelux

We’re so happy to hear your girlfriend is loving our Lip Plumper — that’s exactly the confidence boost we love to see! 😊 A slight tingling or burning sensation is completely normal and means the product is activating.

Thank you for choosing Nelux and for recommending it as a gift 💋✨

Warmly,
Nelux Team

Vurdert til 5 av 5 stjerner

Products are amazing

Products are amazing!
Very good quality & they look super cute.

18. oktober 2025
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Svar fra Nelux

Hi Beauty,

We’re so happy to hear you love our products! Thank you for your kind words — we put so much care into making sure everything looks as good as it feels. ✨

With love,
Nelux Team

Vurdert til 5 av 5 stjerner

Todo está espectacular

Todo está espectacular, sobre todo el empaque de los productos divino🥰🥰
Amé mucho las tintas, buena pigmentación sobre todo la comodidad❤️❤️
La mascarilla de colágeno realmente buena, recomiendo mucho estos productos 🥰🥰🥰
Y llegó super rapido.

17. oktober 2025
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Svar fra Nelux

¡Nos alegra muchísimo leer esto! 💖

Gracias por tomarte el tiempo de compartir tu experiencia, nos hace muy felices saber que amaste las tintas, la mascarilla y el empaque ✨

Tu satisfacción es nuestra mayor recompensa 🥰

¡Esperamos seguir siendo parte de tu rutina de belleza! 💋

— Equipo Nelux

Vurdert til 5 av 5 stjerner

I'm truely OBSESSED

I'm truely OBSESSED with the collagen mask & eye patched. Had to order them again 😍

24. september 2025
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Svar fra Nelux

Hi Danisa,
It makes us so happy to know our products are part of your routine. Thank you for trusting Nelux!

Best regards,
Nelux Team

Vurdert til 1 av 5 stjerner

Burned my lips!

Both me and my friend have tried this and it burned our lips horribly. I had an ice pack on for 20 minutes. And I use every lip pumper on the market.

23. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Nelux

Hi Alison,

We’re truly sorry to hear about your experience. Our Lip Plumper is formulated with active ingredients designed to create a temporary tingling sensation that enhances volume, but it should never feel painful or cause prolonged discomfort.

Please rest assured that product safety and customer satisfaction are our top priorities. We’d love to look into this further and make things right for you and your friend. Could you kindly reach out to us at info@neluxcosmetics.com with your order details so our team can assist you directly?

Thank you for bringing this to our attention — your feedback helps us continue improving.

Best regards,
Nelux Team

Dette er Trustpilot

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