I really appreciate how quickly Janice responded to my message. She was super helpful in sorting out the issue when I accidentally put the wrong email. Her prompt and friendly support made the whole p... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Janice was extremely helpful! She responded to my email inquiry within 25 minutes of me sending it! She provided me all the information I needed! I truly appreciate her assistance! Thank you Janice!
I have been using Nelux products for a while now & honestly I am obsessed!! The quality & aesthetic is so luxury. The lip plumper did not disappoint I cannot live without this now!! 😍
Do NOT buy from this company. I had a severe reaction from the lip plumper and I’ve had lip injections in the past and have never had issues with any other plumping product. I feel this company is fra... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Nelux is a premium cosmetic brand that harmoniously blends modern elegance with natural purity. Known for its innovative packaging and commitment to eco-friendly practices, Nelux offers luxurious beauty products that stand out in quality and design. Catering to sophisticat-ed women seeking reliable and exclusive beauty solutions. Nelux ensures every product shows their commitment to natural luxury and timeless elegance.
Kontaktopplysninger
Kissimmee, USA
- Info@neluxcosmetics.com
- neluxcosmetics.com
Har svart på 27 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I absolutely loved all the products
I absolutely loved all the products! The quality is amazing. My favorites are definitely the lip plumper and the lip tint, I use them every single day. They make my lips look so fresh and natural, and the plumper gives such a nice effect. I’m really happy with everything and will keep using them in my daily routine🩷🎀
I love the products and presentation my…
I love the products and presentation my favorite is the facemask is my go to when is time to relax 🩷
So pleased with the timely response in…
So pleased with the timely response in verify my mailing information as not to delay delivery
Amazing brand!!
I absolutely love Nelux Cosmetics!!
The lip plumper is honestly my favorite - it’s insane, I get so many compliments and people keep asking me if I’ve had lip filler! I’m obsessed.
I also always use the collagen mask on flights, and it leaves my skin so glowy every time, I truly love everything!
Loveee these products specifically the…
Loveee these products specifically the lip plumper, face masks and lip tint! Honestly can’t go out a day without the lip plumper! My lips look soo juicy!
They responded quickly to my email and…
Janice responded quickly to my email and fixed my problem for me right away
SCAM company
BOGO option was purchased. when I tried the product it caused me so much excruciating pain that I had to remove it immediately from my lips; it still caused me pain thereafter. I requested a refund and they told me because I used one of the products that I can't get any money back because it was a BOGO deal. Also, they said that since they detailed what the products were made out of that I was made aware ahead of time. How in the hell am I supposed to know if those products were going to cause me a seriously terrible reaction? These were lip plumping products in two separate containers. I only used one of the containers and clearly I'm not going to know what kind of allergic reaction I'm going to have until I use it. The fact that they couldn't even offer me half back considering that I was a buy one get one free is just a scam. No legit business especially for a brand new customer would do business like this. My cheap lip gloss plumping products looked way better on my lips than this crap. I've had lip injections before. I've had micro needling. I thought all sorts of things to my face including fillers. Nothing compared to the excruciating pain that this product caused my lips and it looked like s*** afterwards. Do not purchase!
Thank you
Thank you, Janice, for your polite and clear instructions. I am going to make a return, but only due to timing of an event and the estimate time of arrival of the order. Looking forward to doing business again, 10/10 customer service. Thanks again, Janice. Looking forward to consulting with Nelux Cosmetics in the near future.
Janice has shown true concern
Janice has shown true concern. I hope to see my delivery soon!
Amazing help on order!
Janice really helped me with my order!! She did amazing at getting back to me quick and making sure my needs were met!
Janice was extremely nice and she…
Janice was extremely nice and she looked into my order right away! She helped calm my nerves and assured me my order was on its way! :)
Obsessed with Nelux 💄✨
I’ve tried all the products from Nelux and I’m honestly obsessed. Everything is amazing, but the lip plumper is definitely my favorite — it gives such good results! My lips look fuller, smoother, and super glossy. Highly recommend if you want that perfect plump effect 💋✨
Janice
Janice was very helpful and answered my question very fast and politely.
Excellent customer service!
I reached out to customer service because I hadn’t received my item yet. I was lucky enough to get Janice who helped not only identify the issue(I mistakenly put avenue instead of place for my address) but she resolved my issue by offering to re-ship my items to my correct address. Mind you, this was all in one day! I emailed, got a response, and received a resolution! Thank you again Janice and I look forward to receiving my product that also has amazing reviews!
Handled
I had a great experience with customer service. They responded very quickly to my request and handled my order cancellation smoothly and professionally. The process was easy, and I really appreciated the clear communication. Excellent service overall, thanks to Janice from Nelux Support!
Please do not buy the hyaluronic acid…
Please do not buy the hyaluronic acid for lips; it doesn't work. It only makes your lips burn and produces no effect whatsoever.There is no option to give 0 stars—I had to give 1—but they are a fraud
I had a great experience with Janice
I had a great experience with Janice! She was very quick to respond, she assisted with everything I needed and was more than pleasant throughout our communication!
I can’t wait to receive my lip plumper and leave another review!
Thanks Janice!
Lip products NELUX 🌟
I recently tried the lip stain in all three shades, and I’m honestly so impressed. They adapt beautifully to the same skin tone, making them perfect for different occasions. Plus, it truly lasts all day without needing any touch ups.
I also tried the lip plumper, and it’s truly a game changer. I’ve never used a plumper that works this fast and this well. You feel the effect instantly, and it’s definitely strong, but in the best way. Just make sure to apply a small amount, because it’s actually very powerful.
Top products!!
So disappointed with the lip plumper
So disappointed with the lip plumper! It burned but most plumpers do so not even talking about that - but what I was sad about was there was NO plumping to be seen. After 10-15 minutes my lips were bright red and looked angry but the exact same size they were preapplication. They stayed red for several hours and did not change in lip size. Total waste of money.
Reach out for advice and remember theres no dumb questions.
I reached out to this company, the company know my situation and were nothing but amazing eapecially Janice!!! Thank you to your beautiful friendly service.
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