Montblanc Anmeldelser 

Bonne boutique et bons produits. Excellent service client pour moi, à l’écoute du client. Un petit problème produit vite réglé à ma satisfaction avec le magasin de Genève, très aimable. Merci.

Hace unos meses regalé un anillo de oro y diamantes comprado en la boutique Montblanc de las Rozas Village de Madrid ya que creía que era una marca de calidad.
Al escaso mes de su uso al anillo se le cayó un diamante por lo que se envió a esa tienda de Las Rozas Villaje ya que estaba en garantía y no era normal que un anillo totalmente nuevo perdiese un diamante. Sin embargo los dependientes, que no son joyeros si no unos simples dependientes pues en la tienda pese a vender joyas, y muy caras, no hay ni uno, dijeron que la pérdida del diamante se debió a un golpe que produjo una raja en el anillo.
Estos dependientes inexpertos además manipularon el anillo girándolo hasta tal punto que un anillo que era plano perdió incluso la horizontalidad. Por supuesto que al anillo, que se usó unas 4 o 5 veces en ocasiones especiales pues no es un anillo para usar todos los días, no se le dio ningún golpe y menos uno que pudiese partirlo, si hubiese sido así además del anillo la persona a la que se lo regalé se hubiese roto el dedo.
He consultado a dos joyeros expertos, estos si son joyeros y no los que hay en esa tienda, y los dos dicen lo mismo ; el oro no se rompe, en todo caso se dobla, y si se rompe es que el oro es malo y tiene agujeros por estar contaminado con metales ajenos (poco oro y mucho material ajeno que los joyeros expertos llaman ORO AGRIO) lo que hace que el anillo en su interior tenga micro agujeros y se parta. No hay otra porque el oro es maleable y se puede doblar, pero el oro bueno no rompe.
La estrategia de Montblanc es dar largas y diciendo siempre que van a arreglar el asunto, pero no hacen nada más que esperar que pase el tiempo, ni siquiera me ha dado un informe por escrito del motivo por el que no se hacen cargo de la reparación del anillo, a lo que están obligados por ley.
Si queréis un anillo bueno, y que la tienda cumpla con lo establecido en las garantías, ir a una joyería de confianza y no a una tienda que venda joyas caras de mala calidad como esta de Montblanc lo que es muy distinto, y no cometáis el error mío con Montblanc, al menos en la tienda Montblanc de las Rozas Village en Madrid, estaréis comprando un anillo de oro y brillantes muy malo que no durará ni unos meses.

J'ai déjà écris un commentaire sur leur SAV déplorable! Mais là ils atteignent des sommets.
Non seulement ils vous donnent des engagements qu'ils ne tiennent pas, ne font absolument rien pour solutionner votre problème qui de surcroît émane d'une faute de leur part qu'ils ne cherchent même pas à corriger... Au lieu de ça, ils vous prennent de haut quand vous cherchez à avoir des informations, prennent un ton condescendant ET "se moquent ouvertement de vous" (pour être polie)!!!!!!
Quand on travail pour une soit disant enseigne de "luxe" le service client se doit d'être irréprochable!!!!! Et oui mesdames, messieurs vous devez au minimum le respect auprès des clients lésés et pas uniquement! Vous n'êtes pas que là pour vendre! Vous vous devez d'avoir un SERVICE IRRÉPROCHABLE!!!!!! Si vous êtes incapables d'un minimum de considération, c'est simple, changez de métier!

Esperienza personale con il Summit 1 Montblanc

Gentili signori Montblanc,

sono stato proprietario di un orologio Montblanc, Modello Summit 1 pagato 1.200,00 Euro. Esteticamente si tratta senza dubbio di orologio molto elegante ma di poco valore, purtroppo la mia esperienza è stata estremamente deludente sotto il profilo della qualità e della durata.

Da subito alcune problematiche:

la batteria aveva una durata minima di poche ore.

Il cinturino in pelle si è deteriorato e deformato dopo appena un anno/un anno e mezzo di utilizzo.

A due mesi dalla fine della garanzia l’orologio ha smesso di funzionare.Ho portato l'orologio a farlo controllare in diversi punti vendita ultimo ieri sia in Galleria Vittorio Emanuele che in Montenapoleone, mi hanno risposto che questo orologio non è più in commercio e non si può cambiare la batteria.Ho sentito anche in servizio clienti al numero 800397182 mi hanno risposto che la loro policy anziendale non prevede il cambio,per concludere ho comprato un orologio usa e getta per 1.200,00 euro.

In conclusione, posso dire che, per quanto belli e raffinati, gli orologi Montblanc non valgono il prezzo che costano. Ritengo che il marchio dovrebbe concentrarsi nuovamente sul suo storico punto di forza: le penne. Oppure, quantomeno, offrire orologi a un prezzo più giustificato rispetto alla reale qualità che ho riscontrato.

Con rispetto ma anche con grande delusione,
Filippo Di Pietro

Terrible service - ordered a very expensive bag that was left on the floor and stolen from my property. I dont know why a signature wasn't required but it's taken WEEKS for an update from Mont Blanc, even now i still have no update and no refund despite them promising a 10 day response. Appalling service.

Horrible online service in North America! The company that owns them is called "YNAP". I nap, because I am worn out dealing with the LAZY idiots who work in the Montblanc phone room in New Jersey. That is Y I nap.

THEY ARE BAIT-ING-AND-SWITCHING pen accesories; you order one thing, and get another. THOROUGHLY UNSCRUPULOUS. Many of the refills are pure POOP, by the way.

Ich habe im Oktober 2024 einen Gürtel reklamiert und dieser wurde in der Filiale in Düsseldorf mit der Aussage „berechtigte Reklamation“ entgegengenommen.
Ich sollte innerhalb von 14 Tagen den gleichen in neu bekommen.
Bis jetzt habe ich jeden Monat telefonisch und auch persönlich nachgefragt und ich wurde mit „kommt in den nächsten 14 Tagen“ vertröstet.
So sieht keine gute Reklamationsbearbeitung aus!!!
Fehler können passieren aber dann bitte auch eine zufriedenstellende Bearbeitung bei einem Premiumprodukt.

My Mont Blanc pen broke - I couldnt remove the cap - so I took it into the flag ship shop on Bond Street in London to be serviced.

I was required to make an appointment and the lady spent 20mins taking all my details and talking through options about which elements of the pen could be fixed and/or cleaned. I agreed to a full service and repair (removal of minor scratches etc) and the pen was sent off to Germany.

I was told it was ready for me to collect and would cost £95 so I made an appointment and travelled 3hrs to London to collect it, but when I arrived it took the staff 15mins to find my pen.

When I opened the case my pen was dirty and had an empty ink cartridge in it. I could remove the lid but nothing else had been mended or cleaned.

The whole experience was dreadful.

I have bought three Mont Blanc pens to date, plus various cases and accessories.

I will never buy anything from them again.

Le service client est déplorable, de plus d‘une expédition tardive, j‘ai attendu ma livraison pour rien toute la journée. Après requête au service client, on me dit tout simplement que selon eux la livraison aurait lieu, alors que ce n‘est pas vrai. Après plus de 20 ans que je suis client chez Mont Blanc, merci! Plus jamais, il existe des produits bien moins chers et où on prend le client au sérieux

Thought it would be nice to buy my first montblanc. After the purchase I was notified by their carrier that there would be a 2 day delay. After 2 days UPS sent a notification that there tried to deliver,stating that nobody was home. I work from home so this was a lie. I contacted MB who told me I should collect it from the depot which I refused as I'm not able to get there and that UPS would not redeliver so I said to return to sender and they could arrange a new delivery. MB involvement in this process wasnt helpful and basically left it to me to sort out.

UPS claimed that I gave the incorrect delivery details but acknowledged that it was indeed the correct address after sending proof. MB made me feel as it it was my fault and I had to prove all sorts before they acknowledged the situation. MB was not in control of the situation with UPS and I again instructed UPS to return the item to the sender. No response from them. I had to contact my bank to start a complaint and force a refund to my account. Sorry MB, I will never own one of your pens as I'm not sure of your after sales service and I don't need your added stress. I get that things can go wrong during deliveries but your customer service did nothing to resolve the situation. 1 and a half months to get a pen, sorry, you can keep it. Not even an apology to show some sort of customer care.

Montblanc – Overpriced, Poor Quality & Appalling Customer Service

In November 2024, I purchased a Montblanc leather wallet for £255 as a gift, expecting a high standard from a so-called “luxury” brand. Within two months of minimal use, a glaring white patch developed on the leather – something I’d expect from a bargain-bin wallet, not a Montblanc product.

Armed with the original bill, full packaging, and a valid 2-year warranty, I went to the Bond Street boutique in London, assuming the issue would be resolved swiftly. Instead, I encountered incompetent and dismissive staff who refused to take responsibility and informed me this was not covered under warranty.

Frankly, I am appalled. Montblanc’s quality control is shocking, and their customer service is even worse. They are more concerned with selling overpriced goods than standing behind them.

Avoid Montblanc at all costs – there are far superior brands out there that actually value their customers and take pride in their products.

I owned a Mont Blanc fountain pen for many years. I used it a lot at work and soon discovered that it leaked badly on flights which was very inconvenient. I sent it for service but when it came back it continued to leak.
In 2010 my wife bought me a Mont Blanc watch which I liked wearing. Unfortunately it never kept good time and had to be constantly corrected. I sent it for service last year - after that it kept good time but it recently stopped altogether. I was told it would cost £700 to repair so I have not bothered and bought a cheap digital watch instead.
In my experience Mont Blanc marketing is a lot better than their products.

I never get customer service . We bought the digital diary for around $800 and it’s not working . Tried contacting online they said you have to go in store . We don’t have a store near by or in the state . Closest we have is 4 hours away so it’s like travel 8 hours just to return an item and then they are going to investigate the issues . So so disappointed with the service .

Appalling experience. I ordered a pen which never arrived….Montblanc said I authorised UPS to leave outside the front door, which I didn’t, and then UPS left it outside someone else’s door (based on their photos) and subsequently it vanished.

Dont order online and be careful with UPS. I have raised a dispute with PayPal as it amounts to theft

Maybe considered a premium brand but in my opinion very low budget customer service. Waiting over a month just for a refund on a purchase and the customer service team have zero interest in helping. My advice, choose a different company that values you as a customer.

Worst brand ever. My watch isnt working for 6 months and no news. Customer service is not answering and when finale you join them they hang up on your nose.

J'ai commandé sur le site de Montblanc 2 recharches stylo MYSTERY BLACK en M et je reçois du F.
Bande de NUL !!!! Bande d'incapable

Teuer erworbenes Meisterstück wurde anstandslos und schnell kostenfrei repariert, als Risse im Stiftgehäuse auftraten. Der Versand im zugesendeten Repair-Kit war problemlos und einfach zu arrangieren.

My wife just gifted me a Mont Blanc backpack for my 40th

We’re talking about a bag worth 1.509 euros
The bag shows a small deformation at the top and when I complained about it after 3’months of purchase they pulled out any sort of justification to avoid supporting me.

UTTER JOKE, never ever again, disgusted

I wish I had checked reviews before ordering.
I bought a pen for my wife for our anniversary, 12 days in advance. I contacted MB customer services as I could see it was sitting in a UPS warehouse and continued to do so for a week. Whenever I contacted customer service they were totally disinterested and dismissive.

The pen shall be returned on arrival, out of principle.

Worst customer service I have known for many years. Much better service in stores.