Hermès International (French luxury manufacturer) Anmeldelser 992

Horrible, had to wait hours for someone to help me, I really did not enjoy anything about my buy

Wir waren heute in der Filiale an der Köngsallee in Düsseldorf und wollten als Geburtsgeschenk ein Hermes Armband erwerben - hier unsere Erfahrung: der Mitarbeiter der Security macht uns nur ungern Platz um einzutreten - es kommt eine junge Dame mit Tablett- wir tragen unseren Wunsch vor - und bekommen als Antwort: leider ist das gerade nicht möglich - alle Mitarbeiter sind gerade beschäftigt - ok, wann ist es möglich? - dass kann ich Ihnen leider nicht sagen - machen Sie doch einen Termin im Internet - wir sind etwas fassungslos - ja, das ist unser System - auf den Einwand: damit weisen Sie Kunden ab - gibt es die Antwort: Ja, das ist unser System - fassungslos verlassen wir die Filiale…

Colis Hermès reçu vide, preuves envoyées, mais aucun remboursement ni solution proposée. Service client inexistant. Expérience très décevante, À fuir.

Order arrived smashed on a thursday afternoon, contacted them to arrange a replacement only for them to then ignore me for 4 days and then say they'll refund me because they've sold out. Poor service from them, staff laughed at my distress whilst trying to resolve it. Disgusting company, feels like ive been scammed by them. Avoid at all costs.

Das aller letzte!!! Nie wieder. Sandalen schwemmen nach wenigem Tragen schon auf. Qualität null, Kundenservice null. Lasst Euch nicht länger verarschen…Das ist alles reine Abzocke…Und am Ende ist natürlich der Kunde schuld. 😂😂😂

Servizio clienti ha dire poco inefficiente ho acquistato un paio di mocassini n 44 e dalle misure che mettono sul sito in centimetri non sono reali, appena arrivati li provo e sono molto più grandi chiedo al servizio clienti di sostituirli con una misura più piccola fino a qui tutto bene, con lo stesso acquisto ho ordinato anche una cintura e domando la sostituzione perché il colore non mi piace, faccio il reso per cambio dopo una settimana mi arrivano i mocassini della misura giusta ma la cintura è diversa da quella che ho ordinato, chiamo di nuovo il servizio clienti e mi rispondono di fare il reso e nel frattempo mi avevano fatto rimborso per differenza di articolo senza avvisarmi . Stufo di chiamare ho deciso di fare il reso della cintura e fibbia tutto confezionato su il pacco che mi hanno spedito dopo averlo spedito mi mandano mail del ricevimento solo della cintura senza la fibbia, chiamo di nuovo il servizio clienti e gli faccio presente il problema e mi rispondono che mi daranno una conferma entro pochi giorni. In poche parole sono 20 gg se vado avanti per concludere questo ordine, non credevo che una ditta blasonata come Hermès fosse così scadente!!! Mai più acquisti

„Erwartung: Hermès. Erlebnis: leider nicht.“
„Diskreter Luxus – leider auch bei der Beratung.“
„Preisniveau Hermès, Beratungsniveau fraglich.“
„Nicht ganz das, was man in Zürich unter Hermès versteht.“
„Exklusiv im Preis, zurückhaltend im Service.“

“Expectations: Hermès. Experience: not quite.”
“Luxury pricing, surprisingly modest service.”
“Not quite the Hermès standard one expects in Zurich.”
“Exclusivity in price, less so in expertise.”

Hermes ist Für uns der allerletzte Laden erstens altbacken und unverschämt…
Nach dem ich das erste Mal mich für Hermes Schuh entschloss , habe ich es bereut. Der Schuh ist zu klein gewesen 2 Gr.kleiner also mangelhafte Beschreibung. Zu anderem wollte ich den Schuh umtauschen ( eigentlich) , aber nach dem wir den umtauschen wollten ein Tag nach der Lieferung , quasi wieder zurück gesendet haben , erfuhren wir nach der Rückgabe , dass unser Schuh getragen war und somit wird nicht rückerstattet wird . Paradox Anfang März in einem Tag einen -/ nur einen Schuh abtragen das ist bodenlose Frechheit Löge und Unterstellung!!!!Hinzu kommt , dass ein kleine Mann von Lager sich für so Art Vorstand von Hermes hielt 🙈😂😂😂 tatsächlich aber eine angestellte Person war die uns am Tel. gedroht hat die Ware wieder unverzüglich anzunehmen , andernfalls wird es bei Hermes liegen und binnen 6 Monate verschrottet werden …
Ich finde es schon gesondert was so kleine Versand online Mitarbeiter UBER meine 1000€ zu entscheiden hat und mich -/ uns erpresst geschweige ans Wort nicht kommen lässt …
Also für uns ist diese Marke aus der Liste nie wieder !!
Hinzu werden wir selbstverständlich das einem Anwalt übergeben . Und hier gegrüßt nicht ums Geld sondern um Prinzip und ungerechtes behandeln wie auch Zwang zum Kauf.
Ich hatte nie Probleme mit Luxus Ware aber was Hermes Mitarbeiter sich erlauben ist das alle letzte. Respekt , Manieren , Beratung dem Kunden gegenüber Verkaufsstrategie gleich null !!! Ich hätte etwas mehr erhofft von so eine Einrichtung ,Laden mit dem Namen aber es ist enttäuschend , wie alles hier respektlos und mit Druck verhandelt wird . Ich bleibe bis auf weiteres bei italienischen Konkurrenz im Luxus Bereich……

I returned a wallet due to a visible defect. Instead of receiving the same item or a proper replacement, I was sent a different and older wallet. I’m very disappointed with how this was handled and hope the Hermes resolves this.

My husband bought me an expensive Hermes (H) bracelet for Christmas. It was not one I would wear all the time so he mailed it back for a refund right after Christmas. They sent the bracelet right back to us saying it had been damaged…it was NOT…had never been worn and still had the plastic wrap around it. My husband called but they said it was damaged and refused to help us. So when we received it we took it to our jeweler who was shocked that they would not refund the bracelet. We called back but they would not talk to us and blocked us. It is appalling to be treated in this manner. I hope this review will be seen and the injustice we suffered results in a refund. This is a very expensive item. We are so upset. Melinda snd Larry Perkins Virginia Beach Virginia.

The display shoes I bought from Hermès have so many creases and obvious scuffs, it’s shocking how bad their quality control has become. For a brand that’s supposed to be all about luxury, treating customers like this in today’s market is a sure way to go out of business. I’ll just stick to Loro Piana from now on if I want real quality. I don’t get what Hermès is up to these days—everyone’s hyping them up, but their craftsmanship is no longer reliable and their service has gotten way worse

I bought a Hermes scarf last week it's beautiful I love my new scarf when I phone Hermes the customer service people is so helpful I don't no why that are getting bad reviews the customer that's buying probley has a bad attitude

Für eine Luxus-Designmarke absolut enttäuschend. Umtausch und Rückerstattung sind unnötig kompliziert und schlecht organisiert. Man fühlt sich als Kunde nicht ernst genommen. Der Service wird dem Markenimage in keiner Weise gerecht.

La verdad es que nunca pense que escribiria esta reseña. Después de ser clientes de Hermes durante años y de oir aquí y allá como ha empeorado el servicio de atención al cliente en otros paises, nunca pensé que España se hubiera unido a la moda de "solo atendemos bien a los clientes rusos y chinos".
Les envie un email para pedir copia de una factura que no encuentro. La perdida de tiempo, la falta de tablas y educacion me han dejado pasmada es poco. Al final, tuve que poner una queja. No sirvió de nada. Tras esperar casi dos semanas de silencio y enviar otro email para ver si iban a molestar en responder. Me contacto una chica que se presenta como "Puchi" (parece que no distingue entre el nombre que usa en su casa y en su club del circulo y el nombre que usa con los clientes en el trabajo), me hizo un copy/paste del mismo párrafo que la tal Luisa, la chica que se supone debía responder a mi solicitud inicial pero se atascó la pobre y no conseguía salir de su bucle de copy/paste, me envio. Al final, tuve que solucionar el tema por otro lado a través de un favor. Me moleste en enviarle a la tal Puchi un ejemplo de cómo podría haber resuelto este tema con un email de 3 lineas, mostrando no solo proactividad, si no también respeto por el cliente. No se molestó en contestar. No parecen darse cuenta de que trabajan en Hermes, no en Zara. Y eso significa más dedicación, proactividad, y tablas y no más derechos y altanería. Ahora mismo, el servicio de atención al cliente es mejor en McDonald´s que en Hermes, España. Veremos a ver si la experiencia en tienda cuando vayamos a casa el mes que viene, mejora. En cuyo caso, actualizaré esta reseña. Como la tal Puchi es la directora de servicio al cliente, como muchos ya han mencionado aquí, es un misterio. Como tantos otros en esta vida.

One of the worst delivering services i've ever encountered in my entire life!

- No information about your package until days or weeks later

- Your package is supposed to be delivered at your home but they won't even bother and send it MILES away from your home to some local partner instead of putting it at your local post office or some Mondial Relay locker (they're partners)

- No customer support: a botchat that won't help and they don't answer emails. Don't even try the phone, it's pointless!

AVOID AT ALL COSTS!!

P.S.: Good reviews must be rigged!

Hermes did not follow through. I paid for Overnight shipping ($70) but 3 days later did not receive the item. Very disappointed! it looks for Hermes Overnight means something totally different. When I call their customer service they told me to wait to receive tracking e-mail, keep in mind this is three days later after placing the order for OVERNIGHT DELIVERY!

Customer service standards were disappointing and lacked courtesy.

ABSOLUTER WAHNSINN! KOMPLIZIERTER GEHT NICHT MEHR! ICH VERZICHTE AB SOFORT AUF ALLE KÄUFE UND GANZ BESONDERS AUF ONLINE BESTELLUNGEN!!!

As a loyal customer of Hermes, it’s so disheartening to walk into one of their locations and be blatantly followed. I walked into the Toronto location, just killing time before my facial, I had a couple of bags with me. Wanting to not have such an experience, I asked if I could check my bags. I was told, unfortunately, they had no where to store them. Totally fine, I browse downstairs a bit and proceed upstairs. I could see, from my periphery, a security personnel follow me up the stairs; and thinking it’s nothing, I continue to browse. I came across a shirt, sweater and pair of pants I like. Immediately as I turn around, a security guard is behind me. He tells me, “Oh I’m security, you’ll have to check in downstairs”. I respond I know you’re security, I was actually looking for that gentleman, as I point to a sales person. I have a discussion with the salesman to find my size and arrange a try on. He walks away to facilitate what we arrange. I began browsing again, and every turn I made the security guard was on my hills. I intentionally walked into one direction and pivoted to walk in a different direction, to my dismay, he was once again right on my heels. It’s so disappointing to have such an experience; I walked out without even trying anything on or buying a thing. I usually shop in NYC, and have shopped in the Chicago store. Never have I had such a humiliating and frustrating experience. Needless to say I’ll never ever go back into the Toronto store.

I had an excellent experience ordering from Hermés International online site! I was a little worried about ordering such expensive lipstick without ever seeing it in person. But they do have an AI type of "try on" feature that I hoped was true to color and ordered based on that. I’m happy to say that it was spot on for me. The color and lip oil that I bought,ended up being a perfect match for me. and it was very close to what I expected and actually even better then I imagined. The packaging is luxurious, and the product is extremely high-quality as I would’ve expected from such a brand. I ordered the infused care oil in the color rose kola. It's a perfect mid tone rosewood color that’s not too cool or too warm, it’s not too dark or too light. it’s an excellent for daily wear alone or over a darker opaque lipstick for an evening out. It was shipped super fast as I ordered it on Saturday and received it on Tuesday. I highly recommend it!