Montblanc Anmeldelser 

Ho acquistato a dicembre 2023 un portachiavi e a distanza di nemmeno 2 anni è in pessime condizioni.
Tenuto conto che la cifra spesa, è vergognoso vedere lo stato in cui si trova.

Montre belle mais gros manque de fiabilité... et surtout pas de SVA possible si cela concerne le boitier électronique
Pas de suivi GPS et pas de contrôle cardiaque ...

J’ai reçu en cadeau un stylo Montblanc, et en découvrant la marque j’ai compris qu’il s’agissait d’objets prestigieux et coûteux. Pourtant, à peine un an plus tard, la partie métallique permettant de fermer le stylo s’est abîmée : impossible de le refermer correctement.
Je me rends donc en boutique, mais on m’annonce que la garantie étant dépassée, la réparation coûterait plus de 100 €. On me propose finalement un “geste” commercial à 75 €, en me promettant que cette fois-ci, le stylo ne s’abîmera plus jamais. J’ai trouvé cette proposition totalement inacceptable et j’ai préféré refuser.
Je trouve incroyable qu’un stylo à presque 200 € présente une telle fragilité après si peu de temps, et qu’aucune prise en charge satisfaisante ne soit faite. J’espère sincèrement que Montblanc prendra contact avec moi afin de rétablir la confiance et d’apporter une solution digne de la réputation de la marque.

I've been a Mont Blanc customer primarily for their pens for over 20 years. Recently however I returned my watch for a replacement strap and requested a 'cream' coloured leather strap as advertised on their website. Amazingly they returned the watch to the jewellers without a cream strap (because they no longer stocked it) but failed to contact the jewellers and check what other colour might be preferable. Instead the jewellers had to resend the watch back to advise on what coloured straps were available. One month later there is still no news from Mont Blanc. This is another example of awful service from the so called luxury goods companies as I've had a similar experience with Tissot. They managed 3 months to fit a strap. Safe to say I will never buy Mont Blanc again or indeed any Swiss based watch manufacturer.
UPDATE. Mont Blanc returned my watch to the jewellers with the original strap, yes, the one that needed repairing in the first place. The incompetence and indifference of this company is staggering.
DO NOT BUY MONT BLANC!

Après avoir acheté en ligne un stylo plume Montblanc pour un montant de 1 250 €, celle-ci est arrivée montée avec la mauvaise plume.

J’ai donc renvoyé le stylo chez Montblanc pour modification. Celui-ci m’a été réexpédié par UPS, mais n’est jamais arrivé à mon domicile. Après deux enquêtes, on m’informe que le stylo aurait été déposé dans ma boîte aux lettres, sans aucune signature !

Cela fait maintenant deux mois que je me bats avec Montblanc, qui refuse d’intervenir.

Service lamentable. Marque basse classe

Ho acquistato una stilografica con pennino medio in oro bianco. Molto bella, l’ho regalata a mio figlio per la laurea. Ora arriva il però!
Avrei 1- voluto sapere come si ricaricava 2- visto come si ricaricava 3- aver scelto di comprarla la ricarica invece l’ho regalata e ho scoperto che 1- era vuota all’interno, non c’era inchiostro né ricarica 2 - non c’era ricarica nemmeno nella confezione a parte 3- non ha potuto scrivere ma stiamo aspettando inchiostro ordinato ora. È inutile che arrivino con guantino bianco per mostrare la penna in tutte le caratteristiche e poi non ti spiegano come si ricarica. Peggio ancora ho scoperto che devo caricarla con stantuffo (come fosse una siringa che risucchia inchiostro). Avrei scelto un modello sicuramente più pratico, perché non dirmelo? Una penna iconica sicuramente ma va illustrata bene non solo fatta provare nella scrittura e nella scelta del colore, dimensione del pennino e poi scopri che la ricarichi risucchiando inchiostro! Non comodo, affascinante sicuramente ma avrei voluto saperlo

Ich besitze seit etwa drei Jahren eine Montblanc-Uhr, neu gekauft im Tessin. Bereits einmal musste ich sie zur Reparatur bringen, weil – ungewöhnlicherweise – schon allein durch Schwitzen Wasser ins Innere gelangt und die Uhr zu rosten beginnt. Für eine Uhr im Wert von 3.000 Franken ist das absolut inakzeptabel. Montblanc sollte lieber bei der Herstellung von Stiften bleiben. Ich vergebe nur einen Stern und rate allen, die das hier lesen: Kauft niemals, wirklich niemals, eine Montblanc-Uhr!

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🇬🇧 English
I have owned a Montblanc watch for about three years, bought new in Ticino. I already had to send it for repair once because – strangely enough – even just from sweating, water gets inside and the watch starts to rust. For a watch worth 3,000 Swiss francs, this is absolutely unacceptable. Montblanc should stick to making pens. I give it only one star and strongly advise everyone reading this: Never, ever buy a Montblanc watch!

This has been the most frustrating and outrageous experience I’ve ever had with a company.

I returned a high value watch set exactly as instructed — dropped it off at the correct UPS location and kept the official receipt. At one point, the package was lost by UPS, which caused immense stress and delays. After chasing them through multiple calls, long hold times, and being passed between departments, the package was finally recovered. Montblanc did not help one bit during this and were utterly useless despite it being their responsibility as a company.

I provided every single detail, proof, and document requested — including the UPS receipt and confirmation of drop-off. Despite all of that, and despite doing absolutely everything right, the company has now denied my right to return the item.

The customer service has been appalling: dismissive, unclear, and completely lacking accountability. I was lied to by one of their customer service agents who stated I will be able to receive a refund if recovered. I’ve been left with no refund, and no justification for why my return — which followed their own process — was rejected.

For a company that handles high-value goods, this is not just poor service — it’s unacceptable and unethical. I will not let this go. I will be sharing my experience publicly and taking all necessary steps to escalate this further.

Avoid this company at all costs. If something goes wrong, they will not support you — even when it’s not your fault.

Une montre à presque 3.000€ s’arrête de fonctionner au bout de 2 ans 1/2 …Je ne trouve pas cela normal d’autant que le dépôt de la montre me coûte minimum 475€…
Une marque à fuir …

Posseggo una penna montblanc di qualche anno fa, fortunatamente è in perfette condizioni, chiamo il servizio clienti per chiedere se fosse possibile ricevere una nuova custodia (a pagamento), in quanto la vecchia si sta rovinando e mi sporca la penna. Mi dicono di scrivere alla mail ............, ma la mail non funziona. Richiamo, gli spiego il problema e mi rispondono che non possono fare nulla, al massimo andare a vedere se qualche rivenditore ha qualcosa. Scusate ma a che servite, ed una penna in serie limitata costato un spoposito ha una scatola in similpelle che si decompone dopo qualche anno dall'acquisto, ma chi vi da più un centesimo.

purchased their smart watch couple thousand dollars, couple years later needed a battery replacement, made a call and spoke to customer service discussing the service it needs, I was told to send it to nearest service center in my case Toronto area, spent $120 on shipping with insurance, day later they sent it back said sorry there is no service available for that watch. So basically watch is only good for a couple years till battery stops holing a charge then its junk lol waste of money bad business never again with this brand!

OMG I cannot believe some of these reviews I have read on here, after having exactly the same experience. How can this so called luxury brand perform so badly?!! I bought a pen just over 12 months and I was very disappointed when it arrived as it was a similar weight to a plastic Bic pen, light as a feather and cheap looking. I had it engraved otherwise it would have gone straight back. About 3 months ago the lid wouldn't go back on and was really sharp, I eventually contact customer services who told me that it was a recognised manufacturing problem. I stupidly assumed this meant they would replace it but no I had to go to the website fill a form in and wait, a month later I've chased and receive no email back, no 'repairs kit' no response, what an absolute embarrassment. Usually when customer services are so bad they are on their way out so I wouldn't waste my time. Pen is now in the wheelie bin where it belongs.

Peccato non si possa dare ZERO, se no lo farei volentieri. Mando il mio orologio in riparazione, passano i tempi di consegna previsti e nessuno ti sa dire più nulla! Una VERGOGNA! Lo avranno perso, e vedo, dalle altre recensioni, non hanno alcun interesse nel servizio assistenza!

Pourquoi -5 étoiles n’existent pas!

Faute d’une mauvaise manipulation mon stylo tomba et enfonça la plume.
Envoyé en réparation, 75€, impossible de retrouver le stylo: ils l’ont envoyé à une mauvaise adresse! Deuxième envoie, cette fois ci avec une agrafe défectueuse : une fissure dans les 2 côtés du plie! Nouvelle réparation, 75€ : ils ont redressé l’agrafe !
Ils me propose de repayer à nouveau !
Prenez les jambes à votre cou et partez. Un bic sera mieux!
QUELLE HONTE!

I'm deeply disappointed with Montblanc's customer service. Despite sending six messages, I received either no reply or incomplete responses. I had to repeat basic information multiple times because no one seemed to read my previous emails. In one reply, I was even asked to provide product information I had already included several times with the full order number and product name.

For a brand that positions itself as premium, this service is simply unacceptable. My request was simple – a personalization and gift-wrapping inquiry – yet it was ignored or inadequately addressed for days. I expected much more in terms of quality and customer focus.

A real shame. I was looking forward to the product but ended up disappointed with the brand itself.

I bought a Summit 2+ smartwatch. It is out of warranty and is now experiencing issues. I contacted the company and was told the unit is not repairable. The issue is that the watch is not charging due to poor materials being used to make the electrical contacts.

The product quality is poor for such expense and the service is absolutely terrible.

Stay clear of the extremely overpriced and arrogant group.

Pen case broke at top sent off for service repair kit late Dec 2024 had to chase customer services as still not received early Jan 2025 the pen has now been with them awaiting there crafts men to repair
Apparently this can take up to 9-10 weeks
To fix!
It’s now 2nd of June nothing how bad is this

Collectionneur de longue date de stylos Montblanc, j’ai été en relation avec leur SAV pour une problématique de changement de plume et j’avoue avoir été très désagréablement surpris de la médiocrité de ces derniers et plus encore par les retours fait par leur service marketing. Aucun respect pour leurs clients et des pratiques douteuses sur les conditions d’interventions et les prix pratiqués !!
Extrêmement déçu … je pense que cette expérience client marque pour moi la fin de mes achats auprès de cette marque !!

Followers,put this disgusting company out of business. Minor damage to end of pencil but just enough to prevent lead from propelling. Just got a call - 2/3 months to fix it - small part that can be unscrewed that must be in stock. 80 GBP please.
I have a nasty horrible taste in my mouth that will probably not go away

This is the worst company I have ever had the misfortune to deal with.

I placed an order for a present for my husband's birthday and it has not arrived. I phoned to see if they could assist and they said no. It had been a public holiday in Germany and then hung up.

When the goods arrive out of principal I will return them as I do not want this company to have my money.