Still no rebate on garden hoses i ordered months back which were useless for 47 pounds a fake company I gave up on emails to them promised rebate that never happened buyer beware.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I gave 4 Stars because I couldn’t find where the package will be shipped from. This is important because customs charges, VAT, and administration charges will be added to the cost of everything shippe... Vis mer
Selskapet har svart
The web page and advert clear and concise. .Easy to follow instructions. My score would have been higher upon payment via PayPal went through I noticed it had my old address down for billing and del... Vis mer
Selskapet har svart
Ordered a catching stick game for £18 where others (I thought were scams) were half the money, all the hallmarks looked like I was scammed, no coms, no email, just quiet, however after writing a scath... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Conceived by a team of young, passionate, and visionary minds, Moonlitcat is more than just a shopping destination; it’s an experience. Here, innovation and style converge with unparalleled service to transform the mundane act of shopping into a remarkable journey.
Kontaktopplysninger
Storbritannia
- customer@moonlitcat.co.uk
- m.moonlitcat.co.uk
3,3
Middels
103 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I accidentally ordered TWO exercise…
I accidentally ordered TWO exercise bands by mistake.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
"Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team"
Dear sir or madam I found it very easy…
Dear sir or madam I found it very easy and it was straight forward which I like and to order was very simple and looking forward to order again in the near future thank you
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Very easy to use excellent
Very easy to use. Just hope the delivery is as good.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
I reached out to company at first to…
I reached out to company at first to many messages finally.when I was making it clear I wouldn't back down.they refunded me half of the original price so at least something.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Ordering was easy online
Ordering was easy online. Informed straight away order acceptance by email.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Very efficient very good service 😃
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Easy to follow instructions on how to…
Easy to follow instructions on how to order
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Brilliant very easy to get too
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Ordering was easy as was payment
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I bought 3 dash cams from them
I bought 3 dash cams from Moonlitcat, but they weren't quite the quality I expected. I returned the products, explaining why I was not happy with them. I received a full refund with no hassle. Thank you, Moonlitcat team.
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Dear customer,
I’m very sorry to see that your recent experience led to a negative review on Trustpilot. Reading your feedback, I completely understand your frustration.
We have fully processed your refund, and you should see the funds returned to your account within 7 business days. While we know a refund can't undo the inconvenience, we hope it shows that we take full responsibility for ensuring you're not out of pocket for an experience that didn't meet your expectations.
We are already working on improvements to ensure this doesn't happen to our future customers.
Because we have now resolved this matter privately, would you be open to reconsidering your Trustpilot review? If you feel that our handling of the situation was fair, we would be incredibly grateful if you could either update your review or consider removing it.
We respect your decision either way, and we truly appreciate you giving us the chance to make things right.
Thank you for your time and understanding.
Best regards
The spray product was the size of a…
The spray product was the size of a salt cellar. Half the volume was soaked through the packaging and if I’d pissed on my car the result would have been better. A pathetic attempt at fraud but you caught me with your swanky advertising video.£15 for 50 ml of spot.
A tramp is a tramp. You probably don’t know what soap is.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Hi Stephen, we’re sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback is important to us, and we understand your frustration. We have reported your issue to our customer service team and they will get back to you within 48 hours. Please note that we will contact you via email you left in the order.
Fell apart after a few days
Fell apart after a few days - typical Chinese cheap product and it does not have usb type c to charge it in newer cars without the old style plug in
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Hi Stan, thank you for sharing your feedback with us. We're sorry to hear that the product did not meet your expectations and that you experienced issues with it.
Could you please provide us with your order number or the email address used when placing the order? This will help us locate your order in our system and review the issue properly.
Once we have this information, we’ll do our best to assist you and resolve the matter as quickly as possible.
AVOID AT ALL COST!’ 2 months and no…
AVOID AT ALL COST!’ 2 months and no parcel or update. Do not use as a scam company. I bought an item from unique.com but this is the company it’s under and who took my money
EDIT FOR REPLY TO COMMENT
I’ve sent you my tracking number because that is all I have. Apparently it’s in Manchester but when I’m asking which courier it is no one can tell me because “we have many shipping partners around the world”
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Hi Linda, we’re really sorry to hear about your experience and understand how frustrating it must be to wait this long without receiving your parcel or an update. This is certainly not the experience we want our customers to have.
Please rest assured that we take this matter seriously. We will report your case to our customer service team so they can review the order and investigate what may have happened with the shipment. Please note that we will use the email address you provided when placing your order.
Toilet brush handel with 12 ocean cleaners
Recieved my order today very happy that it was exactly as it said in the video i saw on youtube best product ive invested in this year and the fragrance smells really nice i got the ocean one this time but when i get more of the heads from here will have to try the lavender and possibly the lemon 10/10
27. februar 2026
Anmeldelse skrevet uten oppfordring
I’ve not received the order I placed…
I’ve not received the order I placed one month ago. Unable to contact the company b
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Hi Gloria, we’re sorry to hear that you haven’t received your order yet and for the difficulty reaching us. We will report this to our service team for immediate checking.
We will get back to you as soon as possible. Please note that we will use the email address you provided when placing your order.
scam company.avoidavoid.dont buy from these scammers
.scam company.avoid.you claimed on your site 90 day money back guarantee if not satisfied.liars.you actually removed the site that said that.i bought an electronic nail clipper.you sent a grinder,not a cutter.when i try to contact you,miraculously your page had disappeared.you are lying scammers.thankfully paypal has reimbersed me.scam
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Hi Fiona, thank you for reaching out. I’m sorry to hear you feel this way. I understand your frustration, and I’m here to help. Can you please provide more details about your concern? I want to make sure we resolve this for you.
To address your concern accordingly, could you please provide your order number, email, recipient name or other information?
One to AVOID!!
Personally I wouldn’t have given one star but as this is the choice, I had to !! Received my order on Friday with only half of it arriving!
My order was for two pairs ( 4 pieces) of no belt buckles! I received one piece of black one piece of brown. Tried emailing, I have had three exactly the same gobbledygook replies! Obviously trying it on! Pretending they don’t understand!
My advice, avoid like the plague!!
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Hi David , Please don't worry. We will take responsibility if there are some items missed.
We will contact you in time. Please notice that we will contact your email that left in the order.
moonlitcat quality of the product is very low…
the quality of the product is very low very cheaply made and well over charged for material used
the postage is high for a low weight item and small item
I have requested a return label and refund
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Hi david ,We strive to make quality items that meet and exceed customer expectations and are sorry to learn that your experience wasn't positive. We do hope you give us another chance in the future so that we can demonstrate the level of quality our customers can expect from us.
We will contact you in time. Please notice that we will contact your email that left in the order.
Moonlitcat
I received my order today, which only had two no-buckle belts (one brown and one black) when the order stipulated two pairs, one pair of each colour. The order clearly says two pairs. These people are con artists. Tried emailing, but the email remains in the outbox, waiting to be sent. Don't bother with them. Going to start reclaiming through PayPal resolution.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Hi John , Please don't worry. We will take responsibility if there are some items missed.
We will contact you in time. Please notice that we will contact your email that left in the order.
Fell for it again didn't I. Caveat Emptor
Fell for it again didn't I.
Classic bait and switch with items.
Bought the No Buckle Belt.
Went for "3 pairs-brown" and the photo showed 6 of them. Same photo pattern follows for all colours as the 1 pair (2 of them), 2 pair (4 of them) and 3 pair (6 of them).
Package arrived about 20 minutes ago and there are only 3 of them in it. 3 singles.
Went back and checked all invoices and emails.
3 pairs.
All the time.
Looked at website and ordering for it.
Very last piece of text on the page under all the photos and descriptions.
PACKAGE INCLUDES:
1×No Buckle Belt/2×No Buckle Belt/3×No Buckle Belt
They know what they are doing with multiple photographs showing one thing and burying the actual product.
A classic Chinese company with no honour in their business dealings.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonlitcat
Hi ,We are sorry to hear that you are not satisfied with product. For the exact dimensions and capacity, we always descript these informations in the "Specifications" table of the product page. We understand that photos can be tricky.
Could you please provide more informations to help us find your order?
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.