A big shout out to Josh in the Woking branch today. He is very knowledgeable and helpful. His style is extremely outstanding for his customer service and effortless efficiency. Unlike Sarah in the H... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The password reset system is horrendous. Says the one-time password would come within 7 days. It didn't. Customer support promised one is coming within a few days. It took 20 days and was already expi... Vis mer
Selskapet har svart
We called into the bank as we were having difficulties sending money abroad to family. We met with Tanya who not only helped with our problem but also gave helpful advice that we will now use. It’s ve... Vis mer
Selskapet har svart
Lucy at Eastgate street provided exceptional information and instead of wasting a few hours on an app I was totally up to date and booked with an advisor within 5 mins. People today rely far to much o... Vis mer
Selskapet har svart
4,1
Bra
10k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Dealt with quickly and efficiently
Dealt with quickly and efficiently. Karen was very knowledgeable. Karen was pleasant and assuring, Great experience
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Patricia. We're happy to hear that your experience was great! I’m pleased to hear that Karen was able to help you so quickly and efficiently. Her knowledge, reassurance, and pleasant manner clearly made your experience a great one. Thank you for the positive review.
Thanks
Pritesh
Today I met Sharon from Leamington spa…
Today I met Sharon from Leamington spa branch Sharon was extremely helpful with my transaction which I was nervous about but she put me at ease & show me other ways to use my app
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Monika. I'm happy to hear that Sharon from Leamington Spa branch was extremely helpful with your transaction and put you at ease. It's great to know she showed you other ways to use the app. Thank you for your feedback.
Thanks
Pritesh
I was served Helen at Northampton.She…
I was served Helen at Northampton.She always looks after me. GREAT SERVICE.
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi, it’s great to hear that Helen at our Northampton branch always looks after you. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
Great service in Northampton Branch…
Emma in Northampton Branch was extremely helpful in sorting out some issues for us accessing and managing a bank account. That’s just what you want
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Andrea. I'm delighted to hear that Emma at our Northampton branch was extremely helpful in supporting you with accessing and managing your account. I’m pleased she was able to sort things out for you. Thank you for your 5-star rating.
Thanks
Pritesh
Served by Helen
Served by Helen. Great support, thanks for the help.
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Ben. I'm pleased to hear that Helen provided you with great support. It’s wonderful to know her help made a positive difference. We appreciate you taking the time to leave us this positive feedback.
Thanks
Pritesh
Ian at the Yarmouth branch helped me…
Ian at the Yarmouth branch helped me with my savings account. He was very helpful and gave excellent service!
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Gordon. I'm happy to hear that Ian at our Great Yarmouth branch was able to help you with your savings account. We’re pleased to know you received excellent service and found him so helpful. Thank you for your kind words.
Thanks
Pritesh
old school proffesional service
A lady called Andrea inyour broadway liverpool branch, yhis lady on 2 visits could not of been more helpfull.WHAT A CREDIT TO YOUR COMPANY
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Lee. It’s great to hear about the brilliant service you received from Andrea at our Broadway, Liverpool branch. I'm delighted that she was able to help you so well on both of your visits. Thank you for your positive feedback.
Thanks
Pritesh
Your money is not safe with Lloyds.
Your money is not safe with Lloyds.
I am concerned about the security of funds held with this bank based on my recent experience.
I identified a pending transaction on my account that I did not authorise and promptly reported it through the bank’s chat service. During the process, I was asked a series of verification questions and was advised to replace my bank card, which I did in good faith.
However, I was subsequently informed that my fraud claim could not be progressed, as the bank stated there was no evidence of suspicious activity. This conclusion was reached despite my clear assertion that the transaction was unauthorised.
From a customer protection perspective, this raises serious concerns. Under applicable consumer protection and payment services regulations, customers are generally entitled to have unauthorised transactions properly investigated and, where appropriate, refunded. In this instance, I do not feel that my claim was handled with the level of diligence, transparency, or fairness that one would reasonably expect.
I would strongly recommend that the bank reviews its fraud investigation procedures and ensures that customers reporting potential unauthorised transactions are given adequate protection and a clear, reasoned explanation of outcomes.
Based on this experience, I cannot confidently say that my funds feel secure with this institution.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Rafa. We appreciate you sharing your experience. I'm sorry to hear about your concerns regarding an unauthorized transaction and the subsequent fraud claim investigation. We aim to handle all claims with diligence, transparency, and fairness, and we regret that you feel this wasn't the case.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Absolutely useless
I have now spent a month trying to set up a joint account with my wife. Despite multiple attempts it keeps saying something has gone wrong. I have spent so much time on call and on chats and still no luck. I have tried multiple devices aswell. We are both with Lloyds. We then decided to go into branch Ipswich and they had no availability for an appointment. We were promised a call back but nothing all week. I am disabled and going to town isn't always possible. It was easier when a branch was round the corner. Moved back to Lloyds after being put with tsb in the split. Really regretting my decision to rejoin.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Matthew. I'm sorry you've had trouble setting up a joint account and that our service hasn't met your expectations. We appreciate you sharing your experience and the difficulties you've faced.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Tanya from the Exeter Branch went above…
Tanya from the Exeter Branch went above and beyond to help me with my query. As an attorney for my Dad it’s really difficult to use online banking and app for particular banking situations as they are not set up as it would be for using one’s own account. Talking in person to someone with good knowledge made all the difference. Also she was very kind and understanding.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Kat. I'm happy to hear that Tanya at our Exeter branch was able to support you so well. She provided helpful and understanding assistance with your banking query. We appreciate that she went the extra mile to support you with your specific needs. Thank you for your positive feedback.
Thanks
Pritesh
Went to Lloyds today I think the person…
Went to Lloyds today I think the person who dealt with us was Mathew he was VERY helpful and patient cannot recommend him enough
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Marilyn. I’m happy to hear that Mathew was able to help you today. It’s wonderful to know he was so patient, supportive, and extremely helpful throughout your visit. Thank you for your feedback!
Thanks
Pritesh
Karishma was extremely knowledgeable…
Karishma was extremely knowledgeable and very helpful in advising on product choices, making my visit a stress free experience.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Andrew. I’m delighted to hear that Karishma was able to support you so well. It’s great to know she was extremely knowledgeable and helpful in guiding you through your product options, making your visit stress‑free. Thank you for your 5-star rating.
Thanks
Pritesh
Michaela is very friendly and help me…
Michaela is very friendly and help me to avoid a scam transfer.
Very appreciate for her help.
She also provides many useful information to me.
I’m so grateful she is there to help.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Amanda. I’m glad to hear that Michaela was able to help you today. It’s wonderful to know she was friendly, supportive, and helped you avoid a potential scam. We appreciate you sharing your feedback and are grateful for your kind words.
Thanks
Pritesh
Two of your staff have the patience of a Saint
Two of your staff helped me today they are Lorrane Baldwin and Faye Coxon at your Lowestoft branch.
I'm an old guy who needed help to understand what was best to do and I'm typing this because they helped me understand my options although it took me a while to comprehend they had to repeat things to me but i got there thanks to these loverly ladies.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Harry. I'm delighted to hear that Lorrane and Faye at our Lowestoft branch were able to support you today. It’s wonderful to know they took the time to explain your options clearly and patiently, and stayed with you until everything made sense. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
I phoned the Bereavement team this…
I phoned the Bereavement team this morning and spoke to Dylan, he was so kind and helpful, when you are grieving it is hard to focus, but Dylan let me take my time. I am happy with how I was treated,he is a assit to the team.
Stephen Pearce
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Stephen. We appreciate you taking the time to share your experience with us. I'm glad to hear that you felt supported during such a difficult time, and that that Dylan from our Bereavement Team was able to support you with such kindness. Thank you for your wonderful feedback and for giving our service a 5-star rating.
Thanks
Pritesh
Helpful,kind,and very friendly
Met a lady called Sakai she was so helpful showed me how to use the bank app and everything went well
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Kate. I'm glad to hear that Sakai was able to help you and took the time to show you how to use the bank app. It’s great to know everything went smoothly. Thank you for your 5-star review!
Thanks
Pritesh
Lisa is so lovely!!
Was helped by Lisa W at the Exeter high street today and it was such an enjoyable experience. A bit daunting going to the bank on your own for the first time but she is so lovely and welcoming and made me feel really comfortable. Thanks Lisa :)
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Scarlett. I’m happy to hear that Lisa W at our Exeter High Street branch made your visit such an enjoyable one. Going to the bank on your own for the first time can definitely feel a bit daunting, so it’s wonderful to know she was welcoming, kind, and helped you feel completely at ease. Thank you for your kind words.
Thanks
Pritesh
I been to the bank in Leamington spa…
I been to the bank in Leamington spa and was served by Sharon. Sharon gave me an outstanding service I have recently lost a family member Sharon was showed empathy and listened which I found so heart warming
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi David. I'm glad to hear about the outstanding service you received at our Leamington Spa branch. It’s wonderful to know that Sharon listened, showed genuine care, and made you feel heard, that kind of kindness can make a big difference when you’re going through something so emotional. Thank you for your 5-star rating.
Thanks
Pritesh
Absolute disgrace
Absolute disgrace ! Ongoing issues with my credit card not working. When I call to speak to someone the system doesn't recognise the number so I have to go into the general system to speak to someone who's useless before being put to the right department, who then cuts me off and doesn't have the intelligence to phone me back
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Mark. I'm sorry to hear about the issues you're experiencing with your credit card and the difficulties reaching our support team. We appreciate you bringing this to our attention.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Helen helped me in Northampton branch
Helen helped me in Northampton branch, she helped me with printing my statement and she was very lovely. She also helped with booking an appointment with my financial goals which I really wanted to do.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Gladys. I'm pleased to hear that you received such great support from Helen at our Northampton branch. It's wonderful that you found the help with your statement and booking your financial goals appointment so valuable. Thank you for your feedback.
Thanks
Pritesh
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.