The password reset system is horrendous. Says the one-time password would come within 7 days. It didn't. Customer support promised one is coming within a few days. It took 20 days and was already expi... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We called into the bank as we were having difficulties sending money abroad to family. We met with Tanya who not only helped with our problem but also gave helpful advice that we will now use. It’s ve... Vis mer
Selskapet har svart
Lucy at Eastgate street provided exceptional information and instead of wasting a few hours on an app I was totally up to date and booked with an advisor within 5 mins. People today rely far to much o... Vis mer
Selskapet har svart
Tanya from the Exeter Branch went above and beyond to help me with my query. As an attorney for my Dad it’s really difficult to use online banking and app for particular banking situations as they are... Vis mer
Selskapet har svart
4,1
Bra
10k anmeldelser
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i have 4 business accounts with lloyds
i have 4 business accounts with lloyds
i have been trying to open a new one for a new business
it is the hardest thing i have ever had to do everytime you send them the paperwork they want more ,to the point its a joke and i stopped the application
i set up a new account with another bank in 20 minutes
lloyds pay .5% on my savings .the new bank 4.2% so over 8 times more
why do they spend millions on adevrts then dont want your business
it will be my last account with lloyds
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Steve. We regret to hear about the difficulties you experienced opening a new business account and the savings interest rate.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Helen from Northampton
Helen from Northampton - helped me open a new account! Great customer service! Thank you!!!
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Laura. I’m pleased to hear that Helen at our Northampton branch was able to help you open your new account. We appreciate you taking the time to share your positive feedback with us!
Thanks
Pritesh
Elaine at holt excellent service very…
Elaine at holt excellent service very helpful
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi David. I'm glad to hear that Elaine provided excellent and helpful service. Thank you for the positive review.
Thanks
Pritesh
I was served by Helen from Northampton…
I was served by Helen from Northampton and she was great and gave me a great service
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Aron. We appreciate you sharing your feedback. I'm happy to hear that you received great service from Helen in Northampton. Thank you for your kind words.
Thanks
Pritesh
Help always at hand
Kristina was very helpful today. I had made a bit of a mess with my account and locked myself out. She helped to get back in and open an isa which was the problem in the first place. Nothing was too much trouble. I can’t praise her enough. Thank you Kristina.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Russell. We appreciate your feedback. I'm glad to hear that Kristina was able to assist you with your account issues and opening an ISA. It's great to know they were so helpful and that nothing was too much trouble. Thank you for your 5-star rating.
Thanks
Pritesh
Himanshu was very helpful and polite
Himanshu was very helpful and polite, 5 star service. Northampton branch
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Samantha. I’m pleased to hear that Himanshu at our Northampton branch provided such helpful and polite service. Thank you for your 5-star rating.
Thanks
Pritesh
Mel at Wellingborough
Extremly helpful, polite and friendly and explained things well. Very happy😊
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Tracy. I’m pleased to hear that you found the service extremely helpful, polite, and friendly. Thank you for your 5-star rating.
Thanks
Pritesh
I complained to the financial ombudsman…
I complained to the financial ombudsman about Lloyds bank l got a reply yesterday ..saying Lloyds had offered £70 compensation to close my complaint...l rang Lloyds to ask about the compensation..they denied it and said they knew nothing about it.. don't trust this bank open an account somewhere else
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Ann. We appreciate you bringing this to our attention. I'm sorry to hear about the discrepancy in the compensation information and the difficulty you experienced.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Easy process to open the account
Easy process to open the account , also end of the steps, can show the confirmation message to get the confidence that the user opened the account successfully and also mail can be triggered saying that your bank account is in progress.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Srikanth. I'm happy to hear that opening an account was easy. We appreciate your suggestion for a confirmation message and email to provide reassurance about the account's progress. Thank you for your feedback.
Thanks
Pritesh
Karol Leicester
Karol Leicester. We are very happy for help
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Harpreet. I’m delighted to hear that Karol at our Leicester branch was able to help you. Thank you for sharing your positive experience with us, we appreciate it.
Thanks
Pritesh
Outstanding customer service
I accompanied my partner to Lloyds Bank in Exeter last Saturday. She is a LB customer and her local branch in Seaton has recently closed. The Universal Credit people had requested copies of her bank statements going back for the past five years and she was having difficulty downloading these, she was also having problems making online payments.
Paula, the member of staff who helped her, was amazing. She gave her all the time she needed and helped her reset her password, download the banking app so she now has it on both her phones and arranged to have all the statements printed off and posted to her. Paula was incredibly helpful and professional.
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Mark. We appreciate you sharing your experience. I'm happy to hear that Paula was incredibly helpful in resolving the issues with the bank statements and online payments. It's great to know the assistance provided was professional and supportive. Thank you for your 5-star rating.
Thanks
Pritesh
Appointment at Bridgend
Appointment at Bridgend, Wales.
We can’t say enough about our experience, the lady we had an appointment with was incredibly patient with us has we are not tech minded and we needed advice and help in doing a transaction, nothing was too much trouble for her, she was extremely knowledgeable and answered any queries we had.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Val. I’m happy to hear that your appointment at our Bridgend branch went so well. It’s wonderful to know that the colleague who helped you was patient, knowledgeable, and took the time to guide you through the transaction. Thank you for the positive review.
Thanks
Pritesh
I visited the Cambridge branch with my…
I visited the Cambridge branch with my elderly mother and Sarah Eden dealt with her compassion and patience. She made her feel special and heard, a real credit to your branch.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Tina. I'm pleased to hear that Sarah Eden at our Cambridge branch was able to support your elderly mother with such compassion and patience. It’s wonderful to know she made your mother feel valued and listened to. We appreciate the positive feedback.
Thanks
Pritesh
I had an excellent experience with the…
I had an excellent experience with the staff member of Norwich branch Louise who assisted me. She helped close a direct debit, set up a standing order, and ensured all details were correct. Everything was clearly explained, including how to manage it independently in the future. Louise was polite, approachable, and genuinely helpful, with a very positive attitude throughout. Highly appreciated!
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi, thank you for sharing your review. It’s lovely to hear that Louise at the Norwich branch made everything clear, helped you with your Direct Debit and Standing Order, and supported you with such a friendly and positive attitude throughout.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
Good banking app and user friendly.
1. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Phil, thank you for sharing your review with us. I'm delighted to hear that you have had such a positive experience with us.
Thanks
Raj
Jade was efficient and very friendly
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Mrs Tapsfield, thank you for your review. I'm delighted to hear that Jade was so efficient and friendly.
Thank you for 5-star rating.
Thanks
Raj
Treat the customer with contempt
I got a credit card from them with good cashback features, however their communications and customer service are appalling. I wanted to know when the cashback gets credited against my bill and they have a FAQ on how do I get my cashback, but the published answer doesn't address the question. Instead it tells you what happens to your cashback if you wind up the account! If I ask their bot it doesn't understand. If I ask to speak to a person I wait ages only to get a response asking the last 4 digits of my card number. If they needed that why can't the bot ask for it so the person can then deal with the question? By the time I have seen and responded to their question they have closed the query. I eventually manage to get someone to respond and they do provide the answer, but only after they have provided all sorts of information I didn't ask for. When I ask why they make life so difficult and don't answer even their own questions I just get ignored and closed down .
I realise that things would be much easier for banks if they didn't have all these pesky customers to deal with. I suggest in the case of Lloyds that they don't deserve customers at all.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Peter, thank you for your feedback. I’m really sorry to hear about the difficulties you’ve had with our communication and the frustration caused when trying to get clear information about your cashback. That’s not the level of service we want for our customers, and I can understand how disappointing this must have been, especially with delays, unanswered questions, and queries being closed before you could respond.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Raj
Svar fra Lloyds Bank
Hi Nathan, thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
Karen is amazing. It’s the personal touch and knowledge that keeps me going back.
Every time I go into Lloyds Bank in Hemel Hemstead, Karen is very attentive and always helps move my money to better accounts with more interest.
No problem is too big and she is very knowledgeable. She has helped me reach my goals.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Carole, thank you for sharing this wonderful review. It’s great to hear that how much Karen at the Hemel Hempstead branch has supported you, always taking the time to offer personal guidance and help you make the most of your accounts. Knowing she’s helped you reach your goals and consistently provides such attentive service really means a lot.
Thank you for your wonderful feedback and for giving our service a 5-star rating. We truly appreciate your support!
Thanks
Raj
Excellent in branch service
A really nice young man called Kaysan at Castle Bromwich Branch helped us to do something that we couldn’t do with our app. He was very polite, helpful and very security conscious.
He is an asset to your bank.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Bank
Hi Gary, thank you for sharing your review with us. I'm delighted to hear that Kaysan at the Castle Bromwich branch was so polite, helpful, and security‑conscious while supporting you with something the app couldn’t do. It’s lovely to know he made the experience so easy and reassuring for you
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
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