Great workman,adam,cavary and luke. Diligent,pleasant repairing someone elses error.customer services needs very much improving,no answer after 45min call. Luckly was able to flag down passing wor... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Our Senior 2nd Line team support contact Kayur was very accommodating. Whilst being whilst away from home set up on initial contact, a more suitable time was arranged to liaise to troubleshoot our is... Vis mer
We waited 3 weeks for the internet to be installed as my partner moved house and there was a few technical problems. Finally a man called Kayur helped us to find out the problem and fixed the internet... Vis mer
The process of switching supplier was very straight forward. I received a call from Matthew last week and he followed this up with another today, to make sure everything was ok. He went above and beyo... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Kontaktopplysninger
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 92 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Problem sorted fast
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Neil,
Thank you for your great feedback!
We’re really pleased to hear your issue was sorted quickly with our support team members.
Kind regards,
Customer Support Team 💜
Advisor helped me to sort out my Wi-Fi…
Advisor helped me to sort out my Wi-Fi issue very quickly…excellent service that’s why I stay with Lila as you can always talk to someone if you ever encounter any issue which I have to say are few and far between…thanks keep up the great customers service.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Gary,
Thank you for your great feedback!
We’re really pleased to hear your WiFi issue was resolved quickly and that you continue to find our team helpful. It’s great to know you’re happy with the service.
Kind regards,
Customer Support Team 💜
Great service
Great service, really nice gentleman Antony who explained everything really well and clearly! looking forward to the upgrade 🥳
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Jaye,
Thank you for your great feedback! 🥳
We’re really pleased to hear Antony provided such clear and helpful support. We hope you enjoy your upcoming upgrade!
Kind regards,
Customer Support Team 💜
Thank you Luke!
Luke was very professional when coming to update the Lila Connect equipment. He was really patient and explained what everything did, what we can recycle etc. and was just lovely. Thank you so much!
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Danielle,
Thank you so much for your lovely feedback!
We’re delighted to hear Luke made such a positive impression—his professionalism, patience, and clear explanations are exactly what we aim for.
We’ll be sure to pass on your kind words to him 😊
Kind regards,
Customer Support Team 💜
Svar fra LilaConnect UK
Hi Nicola,
Thank you so much for your review! 🌟
We’re delighted to hear the switch was so easy and that you found our team professional throughout.
Kind regards,
Customer Support Team 💜
The engineer came and did great job
The engineer came and did great job. There was an issue with connection, but they solved it.
Good job, we’re satisfied!
29. mai 2026
Svar fra LilaConnect UK
Hi Andrian,
Thank you for your great feedback!
We’re really pleased to hear the engineer resolved the connection issue and that everything is now working well for you.
Kind regards,
Customer Support Team 💜
Svar fra LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased you think LilaConnect is very good.
Kind regards,
Customer Support Team 💜
I found Anthony very professional and…
I found Anthony very professional and courteous and really helped us out getting our Wi-Fi set up for later on this month. He’s a credit to your team thanks Anthony Turner.
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Robert,
Thank you for your great feedback!
We’re really pleased to hear Anthony provided such professional and courteous support and helped get everything set up for you. He’s a real credit to our team, and we’ll be sure to pass on your thanks.
Kind regards,
Customer Support Team 💜
Marcus and Jacob did a great job
Marcus and Jacob did a great job, thanks guys
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Matt,
Thank you for your great feedback!
We’re really pleased to hear Marcus and Jacob did a great job. We’ll be sure to pass on your thanks to them.
Kind regards,
Customer Support Team 💜
Marcus and Jakub instalation.
Marcus and Jakub turned up in the time window specified. Did a great job burying the line and cleaned up after themselves. Didn't leave until the service was active and called through to activate the service as it didn't automatically connect so made the whole process completely stress free. Nice lads.. polite and respectful. Review by James
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi James,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Marcus and Jakub provided such a thorough and professional installation, from getting everything set up to making sure you were fully up and running. It’s great to know they made the whole experience stress‑free – we’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Marcus and Jakob come fix my internet…
Marcus and Jakob come fix my internet were really quick, great lads and a credit to the company
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Nicholas,
Thank you for your great feedback!
We’re really pleased to hear Marcus and Jakob got your issue sorted so quickly and made such a positive impression.
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Antony was professional and friendly
Antony was professional and friendly, he knew all about the product and was happy to help
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased to hear Antony was professional, friendly, and able to help with your enquiry. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Great experience very nice people…
Great experience very nice people helped a lot was willing to chat and did the work correctly thanks a lot Nikki and Jake
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Jasmine,
Thank you for your great feedback!
We’re really pleased to hear you had a positive experience and that Nikki and Jake were friendly, helpful, and got everything sorted for you. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Kayur was very helpful and resovled my…
Kayur was very helpful and resovled my issues quickly
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Elisha,
Thank you for taking the time to share your feedback.
We’re really pleased to hear Kayur was helpful and able to resolve your issues so quickly. I’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Fantastic ISP
Fantastic service for the last few years from Lila, lightning quick internet and never have any problems with them. Many thanks to Jayed who's just done my renewal and got me a faster package at a lower price.
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi James,
Thank you so much for your fantastic feedback!
We’re delighted to hear you’ve enjoyed such reliable service over the years and that Jayed was able to help you with your renewal and upgrade.
We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Had a great experience dealing with…
Had a great experience dealing with Joanne Bott and Kayur Patel both were a great service.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Ben,
Thank you for your great feedback!
We’re really pleased to hear Joanne and Kayur provided such a positive experience and excellent service.
They’ll be delighted to hear your kind words.
Kind regards,
Customer Support Team 💜
Keith came to install the WiFi set and…
Keith came to install the WiFi set and he was such a nice person and really helpful.
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Kiran,
Thank you for your great feedback.
We’re really pleased to hear Keith was so helpful and made the installation a positive experience. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Internet issue.
I contacted Lila regarding an issue with the internet, the response was quick and supportive. Lenny supported me through the set up and ensured everything was operating how it should, he was very patient and supportive throughout the call and even stayed on after his finish time. He was very clear in his instructions and kept them really simple to understand. Internet working correctly now and I will recommend Lila to everyone from now on.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Jonathan,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Lenny provided such patient and supportive help, and that everything is now working as it should. It’s great to know you felt supported throughout and appreciated the updates – we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
It’s a lot faster than any other…
It’s a lot faster than any other broadband network and it is cheaper than any other network. I recommend anyone to get lila broadband
25. mai 2026
Svar fra LilaConnect UK
Hi Mr Dutton,
Thank you for your fantastic feedback!
We’re delighted to hear you’re enjoying the speed and value of the service.
We really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
Good price
Good price. Agreed set up date, kept informed but very slow to respond to a query with regard to full house coverage and still awaiting a solution.
1. juni 2026
Svar fra LilaConnect UK
Hi Kim,
Thank you for sharing your feedback.
We’re pleased to hear you were happy with the installation and communication, but we’re sorry for the delay in responding to your query regarding full home coverage.
Kind regards,
Customer Support Team 💜
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.