LilaConnect UK Anmeldelser 

Having been a customer for a few years years, I expected a reasonable standard of service. Unfortunately, my internet connection has now been entirely non-functional for 24 hours, during which LilaConnect has offered precisely zero communication.
​My ticket submitted to support remains entirely unacknowledged, and 3 calls to their helpline, each one lasting 1 hour before disconnecting, went unanswered. A profoundly frustrating experience, and I would suggest looking elsewhere for your broadband.

Great workman,adam,cavary and luke.
Diligent,pleasant repairing someone elses error.customer services needs very much improving,no answer after 45min call.
Luckly was able to flag down passing workmen working in the area,as i may have been waiting for days.
The men 5star
Customer services 0stars.

Adam, Luke and Cavin came to sort out a spot of bother we had, and they did a Stirling job. Up in no time.

Installation process was quick and flawless

Nikki and Jake were very polite and friendly, and did an excellent job, and even helped us to connect the WiFi to our devices. Really pleased with their work, and they even showed up an hour early which was really appreciated.

My review is entirely based on the level of service Kayur gave me today ! As a company I would not recommend Lila to anyone - the customer service is like customer prevention unless you enjoy being on hold to speak to them for hours and I mean hours ! - 3 hours and no one … today however Kayur not only resolved my problem remotely, spoke in such a clear and informative way and helped not only fix my issue but helped me understand things - he truly has kept my business with Lila and should be massively awarded for not only his tech support but for the amazing customer service he gave something I haven’t found anywhere else in their business for the 5 days I’ve been (or trying) to be in contact with them. Great Tech, customer service and customer retention - thank you so much !

Had great service today with a small
Issue I had. Many thanks to both
Saffron and Russ 5* service👍😁

Happy Lila customer

since upgrading my fibre speeds in april (now in august) im constantly getting intemittent speeds. one minute its good next the modem flashes and all is back to the same on/off constantly. i have had multiple phone calls (they need more staff on phones)almost everytime having to wait 40 minutes on average for them to answer. so far i have asked for an engineer to come check my line and i was told "it was a fault their end" so no engineer, i have asked for a new modem and never a time i was i offered one, i have been with lila connect for over 3 years without any problems till now. and ofcorse not one time did they offer me any compensation (they avoid that topic). i'm about to go take my chances with another company

Kayur was brilliant, knowledgeable, thorough, patient. Took the time to answer all questions, just an amazing customer service!

I would like to say a huge thank you to Kayu for the outstanding support with my broadband issues. From the very beginning, Kayu was professional, patient, and incredibly knowledgeable. They quickly identified the problems, explained everything clearly, and worked efficiently to get everything resolved.

Nothing was too much trouble, and their excellent customer service made the whole experience stress-free. It’s rare to receive such high-quality support these days, and Kayu truly went above and beyond to help.

I couldn’t be happier with the service I received. A well-deserved 10 out of 10. Thank you again, Kayu – your knowledge, professionalism, and dedication were absolutely outstanding.

Knowledgeable support and quick response to speed and stability issues raised.
Equipment and network connections tested. Issue resolved and booster installed.

Switched over to Lila, Matthew was extremely helpful sorting everything out very quickly and easily, very professional service, highly recommend.

Our Senior 2nd Line team support contact Kayur was very accommodating. Whilst being whilst away from home set up on initial contact, a more suitable time was arranged to liaise to troubleshoot our issue. Once the support call was underway he was very patient and explained things fully in layman's terms (rather than over my head technical blurb!) and after installing updates and carrying various tests, we got the assurance that everything is now working as it should. Very happy with this service.

The process of switching supplier was very straight forward. I received a call from Matthew last week and he followed this up with another today, to make sure everything was ok. He went above and beyond, ensuring I didn’t have to deal with my old supplier. Matthew was polite, helpful and friendly and is an asset to Lila. The service I have received so far has been excellent.

No nonsense contract

We waited 3 weeks for the internet to be installed as my partner moved house and there was a few technical problems. Finally a man called Kayur helped us to find out the problem and fixed the internet. Taking the time over a few days to stay in touch and call us back u Tim the problem was resolved!

Original enquiry v good, installation good. However after a week I contacted you about poor wireless strength within our modest house. It seems that a fluctuating and loss of 75% strength of wireless signal is acceptable!

Kayur was of great help, and ensured that we achieved the outcome our business required.

Kayur was fast and efficient in helping me fix the issues I had. Thank you again.

Kayur Was extremely helpful when discussing network issues i was experiencing when moving from my old plan to my new one, great communication and was patinent with me.