LilaConnect UK Anmeldelser 

Lila connect - TERRIBLE SERVICE. WARNING.

In the winter of 2022, Lila installed full fibre broadband, and begun marketing heavily at "affordable full fibre".

I took out a 2 year contract with them, and at first, it was without a hitch. Until there was a problem.
Within the last 6 months, ive had dozens of unplanned outages, usually during the day, disturbing my work as i frequently work from an home office. But, these things happen right? Just give them a call and see how long it will be off right? Dont bother. All you get is a sarcastic conversation from a teenager telling you they can not tell you anything about when it will be restored.

Anyway - I could look past that on occasion as things happen.

Then theres the wifi issue. "1GB+ download speeds". Yeah, if you are hardwires 2 foot from the router maybe. I am currently approximately 8 meters away from my router, and have 30mpbs download speed on the wifi. Basically, they ship out the cheapest equipment they can and if you complain, they spew a load about strength dropping off, they only guarantee speeds to the box.. which i get. But other competitors are now offering similar speeds with full fibre, which do not pump out the most budget equipment on the planet. Terrible Terrible Terrible.

You want my advice? Stick to a decent name provider with actual customer service skills and decades of reliable service. Sky offer similar speeds and at a cheaper price.

If you are considering.. please do not do it.

Anthony from Lila upgrades team did me a deal extending my contract locking my price, no mess no hassle just straight forward good service.

Awesome job thanks 👍

alex and paul were great, quick job, cleaned up after no hassle great work.

Spoke too Antony from lilaconnect today about renewing my Contract gave me a great deal very highly Recommend Indeed.Very Polite customer service great very happy customer.

Clearly explained and worked perfectly

Easily done to renew good service

Very fast, and friendly guys Martin's and Marcus.

It was connected with no mess or fuss , the guys Marcus and Martins where friendly and extremely helpful nothing was to much trouble would reccomend the company and these guys

Great service, Antony was very helpful. Answered all my questions and helped navigate setting up an account

I’ve been a LilaConnect broadband customer for some time now, and unfortunately my overall experience has been quite frustrating. I’ve faced multiple ongoing issues, including weak connection, slow WiFi speeds, and concerns around pricing. The most pressing issue, however, has been the consistently poor WiFi performance from the Zyxel router.

Over the past few months, I’ve noticed a clear decline in speed and reliability. Despite raising these concerns several times, the support I initially received felt very scripted and repetitive — focusing on basic troubleshooting like router placement, channel changes, and interference from other devices, without actually resolving the root problem.

That said, I want to highlight a very positive experience with Kayur from the 2nd Line IT Support team. Kayur was excellent — he understood the issue immediately, came prepared, and communicated clearly and professionally throughout the call. He demonstrated strong technical knowledge, explained everything in detail, and ensured all my questions were fully answered. Most importantly, he engaged with me like a valued customer rather than just following a script.

I can honestly say that if it wasn’t for Kayur’s support, I was very close to cancelling my contract with LilaConnect. His approach made a significant difference and restored some confidence in your service.

LilaConnect — I would strongly encourage your teams, especially customer service and retentions, to review this interaction. There’s a lot to learn from how Kayur handled the situation. This is the level of service customers expect.

I hope going forward that the quality of both your service and support becomes more consistent.

The change over was so easy , the 2 young men that came out were polite and professional ,and importantly the price was very competitive and l was more than happy

Absolutely amazing customer service from technical engineer Russ. He showed genuine compassion and concern when we're having issues with our wifi, and went above and beyond to solve the issue. Top guy thank you!

I received outstanding support from Kayur at LilaConnect and wanted to share my experience. I had been dealing with persistent packet loss, lag in online games, and broader upstream issues. From the very beginning, Kayur handled my case with professionalism, clear communication, and genuine dedication.

He kept me updated at every stage, explained the steps in a straightforward way, and clearly cared about getting the issue fully resolved. Thanks to his efforts, everything is now fixed, and my connection is stable and performing exactly as it should.

Support like this truly makes a difference. I can confidently recommend both LilaConnect and Kayur for their reliability, expertise, and excellent customer service.

Hi, was such a nice service provided by Marcus and Martins they were very professional.

Phoned lila made an appointment to install our fibre broadband they were on time on the day the installer was a great guy fitting the broadband since then we have had fast broadband connection with no problems great service

Had some problems and Kayur went above and beyond to sort it out for me can’t fault him one bit

Friendly staff great couple of lads very professional well done to vavan and Adam

Kayur (Senior Tech) has again exceeded expectations! He has been incredibly helpful with some technical issues and has even checked in to ensure everything is still running smoothly the following day. I could not ask for better support. Russ (Tech Support) also joined Kayur today and was equally supportive, and I am so grateful for their help.

Cavan & Adam were very professional and polite, they both acted as expected and we were very happy with the whole experience. I don’t expect these comments with find their way back to the Engineers but they should and they should be commended on their work etiquette 👍