Great workman,adam,cavary and luke. Diligent,pleasant repairing someone elses error.customer services needs very much improving,no answer after 45min call. Luckly was able to flag down passing wor... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Our Senior 2nd Line team support contact Kayur was very accommodating. Whilst being whilst away from home set up on initial contact, a more suitable time was arranged to liaise to troubleshoot our is... Vis mer
We waited 3 weeks for the internet to be installed as my partner moved house and there was a few technical problems. Finally a man called Kayur helped us to find out the problem and fixed the internet... Vis mer
The process of switching supplier was very straight forward. I received a call from Matthew last week and he followed this up with another today, to make sure everything was ok. He went above and beyo... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Kontaktopplysninger
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 92 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra LilaConnect UK
Hi Aso,
Thank you for taking the time to provide your feedback!
We’re really pleased to hear you’re receiving very good service and finding it easy to use.
Kind regards,
Customer Support Team 💜
Best ISP in my 31 years
Having issues with no Public IP address recently (Pokemon Center Queues), informed Anthony of the problem, he understood and offered us the promotional package upgrade at a small extra monthly cost including the price lock which will help us a lot, we have no intentions of leaving this company with the support and care they put into their customers. Thank you Anthony for going above and beyond. Thank you Lila for providing excellent internet and excellent services all round.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Josh,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Anthony was able to support you and provide a solution that worked well for you. It’s great to know you feel so well looked after — we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Anthony was great help very straight…
Anthony was great help very straight forward sign up would definitely recommend
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Conrad,
Thank you for your great feedback! We’re really pleased to hear Anthony made the sign-up process straightforward and provided such helpful support. We really appreciate your recommendation.
Kind regards,
Customer Support Team 💜
We had martins and Marcus fit new Lila…
We had martins and Marcus fit new Lila they were great from start to finish and very helpful
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Jeff
Thank you for taking time to provide your feedback!
We’re really pleased to hear Martin and Marcus provided such helpful service from start to finish. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Great Customer Service very helpful
Great Customer Service very helpful stayed over on the call when I phoned up late as they were closing at 6 would definitely recommend Anthony
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi, Thank you for your feedback!
We’re really pleased to hear you received helpful support and that Anthony went the extra mile by staying on the call for you.
Kind regards,
Customer Support Team 💜
Upgrade installation
Martin and Marcus came out to my home to upgrade the connection, the job was done in a professional manner and I was well informed about any potential changes that could occur especially within the first 24-48 hours of it being installed, been with Lila connect for a few years now and I can honestly say it’s the best internet provider that I’ve ever had. I can’t fault them.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Michelle,
Thank you so much for your fantastic feedback!
We’re delighted to hear Martin and Marcus delivered a professional upgrade experience and kept you well informed throughout.
It means a lot to out team to know you’ve had such a positive experience with us over the years – we really appreciate your continued support.
Kind regards,
Customer Support Team 💜
Great service very profrssional
Great service very profrssional. Martins and marcus.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Jon,
Thank you for the fantastic feedback – we really appreciate you taking the time to share it!
It’s great to hear you found the service professional, and we’ll be sure to pass your kind words on to Martins and Marcus 😊
Kind regards,
Customer Support Team 💜
EVERYTHING WENT WELL,FROM INSTALLATION.
EVERYTHING WENT WELL,FROM INSTALLATION, & CONNECTION,
VERY PLEASED WITH THE RESULTS.
22. mai 2026
Svar fra LilaConnect UK
Hi Alan,
Thank you for your feedback!
We’re really pleased to hear everything went well from installation through to connection, and that you’re happy with the results.
Kind regards,
Customer Support Team 💜
A satisfied customer .
Really pleased everything went well with the installation. I would recommend to anyone. I was recommend by a neighbour so entirely satisfied.
27. mai 2026
Svar fra LilaConnect UK
Hi Mrs Adams,
Thank you for your great feedback!
We’re really pleased to hear everything went smoothly with your installation and that you’re satisfied with the service. It’s good to know you’re neighbour recommend us too.
Kind regards,
Customer Support Team 💜
Adam and Jake both cracking lads both…
Adam and Jake both cracking lads both did a brill job and got the Internet back on after 4 days
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Marysha,
Thank you so much for your fantastic 5⭐ review!
We’re really pleased to hear Adam and Jake were able to get your internet back up and running after the service disruption.
We’ll be sure to pass on your kind words – they’ll be delighted to hear it!
Kind regards,
Customer Support Team 💜
Adam and Jake came and got me back up…
Adam and Jake came and got me back up and running and did the job propley
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Niomi,
Thank you so much for your 5⭐ review!
We’re delighted to hear that Adam and Jake got you back up and running and completed the job properly.
We’ll be sure to pass on your kind feedback to them – it really means a lot.
Kind regards,
Customer Support Team 💜
Adam and jake were friendly and rapid…
Adam and jake were friendly and rapid nice dudes in general and no hassle 👌
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you for your great feedback! 😊
We’re really pleased to hear Adam and Jake were friendly and efficient, and made everything hassle‑free. We’ll be sure to pass on your kind words to them 👌
Kind regards,
Customer Support Team 💜
Marcus and martain
Marcus and martin came out today and our internet .done in 2 mins . absolutely brilliant
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Courtney
Thank you for taking the time to provide your brilliant feedback.
We’re really pleased to hear Marcus and Martin got everything sorted so quickly.
Kind regards,
Customer Support Team 💜
Fast and courteous response.
Queried the first payment transaction as it was not what I was expecting. Got a reply with sincere apologies and confirmation that the transactions would be as I expected. Fast and courteous response.
27. mai 2026
Svar fra LilaConnect UK
Hi Robert,
Thank you for taking time to provide your feedback!
We’re really pleased to hear your query was handled quickly and courteously, and that everything was clarified as expected.
Kind regards,
Customer Support Team 💜
Absolutely great service
Absolutely great service. Martins and Marcus installed fibre connection quick and in proffesional manner. Fully recommend Lila connect to everyone. Thank you
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Greg,
Thank you so much for your great feedback!
We’re delighted to hear Martins and Marcus delivered a quick and professional installation, we'll be sure to pass on your kind words to them.
We also really appreciate your recommendation, it means a lot to our team.
Kind regards,
Customer Support Team 💜
Adam & Jake very good and friendly
Adam & Jake very good and friendly
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi,
Thank you for taking the time to provide your feedback!
We’re really pleased to hear Adam and Jake were very good and friendly. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Matias and Marcus very helpful and…
Matias and Marcus very helpful and informative engineers
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Loricik,
Thank you for your great feedback!
We’re really pleased to hear Matias and Marcus were helpful and informative throughout. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Jake and Adam were sent out after our…
Jake and Adam were sent out after our Internet went down. They found the issue and fixed it quickly, great service!
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Sophie,
Thank you so much for your lovely 5-star review! 😊
We’re really pleased to hear that Jake and Adam were able to get everything sorted so quickly after your internet went down.
We’ll be sure to pass on your kind feedback to them—they’ll really appreciate it!
Kind Regards,
Customer Support Team 💜
Adam & Jake were superb
Adam & Jake were superb! Nothing too much trouble 👏👏
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Andrew,
Thank you for your great feedback!
We’re delighted to hear Adam and Jacob were superb and went above and beyond. We’ll be sure to pass on your kind words to them 👏
Kind regards,
Customer Support Team 💜
Adam and Jake arrived on time quick…
Adam and Jake arrived on time quick efficient polite .
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra LilaConnect UK
Hi Keith,
Thank you for your great feedback!
We’re really pleased to hear Adam and Jake arrived on time and delivered a quick, efficient, and polite service. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.