Ik was aanvankelijk wat sceptisch over ISLA IDA vanwege enkele negatieve recensies, maar besloot toch een bestelling te plaatsen. Mijn pyriet aura armband werd binnen ongeveer 15 dagen geleverd met ee... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Super tevreden! Op Instagram kwamen de helende armbandjes voorbij, website bezocht, kortingscode kwam voorbij en gelijk twee stuks besteld en betaald. Ontving plots een aantal mail bevestigingen en ve... Vis mer
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I was a bit suspicious about this company after reading a few of negative reviews. I did place the order anyway. I ordered pyrite aura bracelet and I got it delivered with courier within around 15 day... Vis mer
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Recebi a minha encomenda depois de um longo periodo de espera. Tudo chegou em perfeitas condições e os items são lindos! Devido ao atraso de entrega, entrei em contacto com o apoio ao cliente e fo... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
ISLA IDA® creates fun and sustainable jewellery that gives back.
Kontaktopplysninger
3,5
Middels
478 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Jammer
Hetgeen ik besteld had, was niet wat ik binnen kreeg en minder dan ik besteld had.
19. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello! We are so sorry about this. We have reached out to you about how we will help you resolve this issue.
Bestelling snel geleverd
Bestelling snel geleverd, helaas zat er een verkeerde armband bij. Reageren binnen 48 uur op e-mail. Toch vrij snel weer een nieuwe zending ontvangen, helaas weer een verkeerde armband. Reageren vriendelijk, per mail, helaas voor de 3e keer niet het juiste artikel ontvangen, deel van mijn geld binnen een week terug ontvangen.
17. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Ludy,
We're very sorry for all the trouble with your order!
Our team go through by checking our items before they are delivered and unfortunately, this one regrettably slipped past those checks. But we're glad to hear that you like the service we provided!
Your feedback matters to us and with it, we are continuously improving our services better in providing an amazing service to our customers. We hope to see you order again! 💕
- Kayla
Ich habe mein Paket nie erhalten und…
Ich habe mein Paket nie erhalten und musste trotzdem die Versandkosten zahlen, von dem Support wurde ich immer nur abgewimmelt.
16. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello there! I'm so sorry to hear about this situation. Kindly reach out to us to look into this and I assure you that we will find ways to help you definitely.
Super tevreden
Super tevreden! Op Instagram kwamen de helende armbandjes voorbij, website bezocht, kortingscode kwam voorbij en gelijk twee stuks besteld en betaald. Ontving plots een aantal mail bevestigingen en vervolgens ontving ik vanmorgen de mooie armbandjes. Geen klachten hoor. Jammer te lezen dat anderen wel lang op hun bestelling hebben moeten wachten. Hopelijk was dit alleen in een bepaalde periode vanwege onderbezetting o.i.d.
12. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello Maria,
We are so happy to know you had a great shopping experience and for sharing it with everyone.
Thank you for your contribution in spreading positive vibes and awareness.
Welcome to the Isla Ida family! 🥰🌳
- Rhea
Making a real difference…I was sceptical!
I recently bought a carnelian and a tourmaline bracelet to help improve my mood and general well being (I have a 6 month old and a 2 1/2 year old so I’m exhausted and have been feeling quite run down recently!) I have honestly really found they are making a difference in the way I am feeling and have improved my mood no end. I am usually quite sceptical about things like this but I honestly believe they are making a difference. I would love to see other stones available as I love the style of the bracelets and the fact they are 100% waterproof. I don’t have to worry about them going mouldy/smelly or leaving colour marks on my wrist! I look forward to further additions to your collection!
11. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Jo Wheatley!
Thank you for reaching out to us and share your Isla Ida experience. We are happy that it helped you with your mood and over-all well being. 🥰 We are hoping to add more energy stones in our collection and we will let you know about it for sure. Again, we appreciate you so much. Hope to see you again 😘
- Rhea
Goede service
Ik had twee verschillende armbandjes besteld. Nadat ik erachter kwam dat ik de verkeerde had ontvangen, heb ik Isla-Ida een e-mail gestuurd met een foto van mijn ontvangen armbandjes. Isla-Ida heeft mij de volgende dag de juiste armbandjes gestuurd. De armbandjes die ik al had, mocht ik houden. Top!!
De spring Pack armbandjes zijn mooi van kleur en van stevig materiaal. De kwaliteit is goed. Ik ben blij met m’n vrolijke armbandjes. Laat de zomer maar komen:)
9. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi D. Eva!
We are so happy to know that you appreciate us. It really means a lot! We strive to give the best shopping experience to our loving clients. Keep the good vibes coming! Hope to see you again 💖
- Rhea
2 mois après la commande je n'ai…
2 mois après la commande je n'ai toujours pas reçu le colis alors la la livraison est garanti maximum 10 a 20 jours, et quand on contacte le service client toujours le même message automatique qui dit de patienter, pas plus d'information.
6. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello Océane Casas,
I apologize for the inconvenience. I know you've been waiting for your order for a long time now. This is not the shopping experience we want you to have. We take this kind of reviews as an opportunity for us to do better and we appreciate that you brought this to our attention.
I already look into our system and found your order and shipping status. Please reach out to us via our email - support@islaida.com so I can personally assist you. Just please mention my name somewhere in your email. Hoping to hear back from you.
- Rhea
Erg slecht
27 februari zou mijn pakketje verstuurd zijn (bevestiging gekregen) volgende dag kon ik de track and trace volgen en zou hij die dag geleverd worden, kreeg een bericht dat dit 1 dag vertraagd was. Prima kan ik mee leven.
Volgende dag, weer 1 a 2 dagen vertraagd.. dit bericht krijg ik nu al een hele week en nog steeds niks ontvangen en ook geen nieuwe bezorgdatum. Ik heb ze gemaild en krijg een of andere automatisch mailtje terug dat ik gewoon moet afwachten en dat het binnen 7 a 10 werkdagen zou moeten aankomen. Dus niet de 24-48 uur die ze beloven.
Ben bang dat ik niks meer ga ontvangen en mijn geld kwijt ben.
5. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi there, Kim!
I am so sorry for the inconvenience this has caused you. This is not the shopping experience we want you to have with us. We are currently looking into this incident and would like to continue our conversation through email. If you can please email us through support@islaida.com and mention my name somewhere in your email so I can personally take care of this concern of yours. Hoping to hear back from you. 💖
- Rhea
Import moms og levering fra andet land end firmaet ligger i.
Smykkerne er super fine, men min pakke blev sendt fra Serbien, uden for EU, hvilket betød både import moms og håndteringsgebyr til PostNord, hvorfor pakken kom til at koste næsten det dobbelte. Desuden kunne pakken ikke spores og jeg vidste derfor ikke hvornår pakken kom, eller hvorfor den var så lang tid undervejs.
25. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi there, Henry!
Thank you for letting us know about your experience. We take this as an optimistic way to help us serve our customers better. I really apologize that you didn't get the best purchase experience that you deserve.
We are located in The Netherlands but our warehouse is in Serbia to fulfill our international orders. This area was chosen for faster shipping since we cater to most parts of the world. With regards to the price of the custom charge, unfortunately, we do not have control over that since it is mandated and computed by your local post.
Please send me an email at support@islaida.com and provide your order number so I can check into it. And kindly mention my name somewhere in your email.
- Rhea
Hallo 🙋🏻♀️
Hallo 🙋🏻♀️, habe einen Super Support erhalten schnelle Abwicklung und sehr freundliche Bedienung 🥰🥰⭐️
24. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi there, Micky!
Thank you for your great review! We are pleased to know that your shopping experience with us was a good one.
Thank you for your contribution in spreading positive vibes and awareness.
Welcome to the Isla Ida family! 🥰🌳
- Evi
Best customer service!
At the end of the year of 2021, my mom unexpectedly passed away. She wore her bracelet but with the circumstances it was cut. So I couldn't wear it.
I messaged customer service asking if they still have that certain bracelet, also telling my story. Customer service immediately got back to me. Trying to track down the bracelet. Helping me out the best way possible! During the emails back and forth, I got told they didn't deliver to Europe yet, but as soon as they do they would ship out. When I got the email today 02/24/2022, that are sending it out, I immediately started crying with joy and my mom in the back of my head.
I can't stop thanking them and I kept on thanking the cs rep many times and I am truly appreciative.
I will definitely order in the future, and friends already have said they will too.
Best customer service, I have ever experienced!
Again thank you so much!
24. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello there!
We appreciate you sharing your great experience with us! We are delighted to hear that we not just only spread positivity by spreading awareness and planting trees but we also touch lives through your story. 💖
You and your mom are great inspirations! Please continue to spread good vibes! 💜
See you again soon!
- Evi
Do not order
Ordered at the beginning of the month and still haven't received my item. Also emailed customer services 4 times and no response on tracking.
22. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello Rachel,
First off, we apologize for not being able to respond to your email the soonest possible time. I know there is no excuse for this but please know that this is not how our customer service usually operates.
As of writing, we have already responded to your email and have provided the tracking information. The shipment is still on its way to you and should be delivered within the next days.
Please don't hesitate to respond to our email should you need further assistance. We'd be happy to help you sort this out.
Thank you for understanding, Rachel!
- Evi
Super Customer Service!
Super Customer Service!
Der Customer Service hat sich umgehend um mein Anliegen gekümmert und das erneut gesendete Paket kam wenige Tage später an.
15. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello Eva!
We appreciate you taking the time to leave us a positive review! We are glad to hear you are satisfied with your customer service experience. We take great pride in providing an exceptional service. 💕
Enjoy your Isla Ida items! Welcome to the family!
- Evi
GREAT CUSTOMER SERVICE AND A HAPPY CUSTOMER
after seeing the negative reviews I feel compelled to share my experience.
I am also a new customer (end of Dec 2021) and have placed 2 orders in the meantime. With my 1st order I had ordered 3 different bracelets and 3 pieces of each bracelet. 1 set was the wrong one (went for 'Sunstone bracelet but got the 'more olives please'. I sent them an email about this and immediately received an email back with the apologies and that I could keep the wrong bracelet (3 pieces) delivered and that I would still receive the Sun Stone bracelet, but I was also allowed to choose something else since the desired bracelet was not in stock.
I chose to wait and received the email yesterday that the Sun Stone bracelet (3 pieces) has been sent and that amother bracelet was given as a gift for the inconvenience caused (keep in mind that I didn't have to pay for the wrong received bracelet, and in the email I offered to pay for the wrongly received bracelet so I could keep them also, and they didn't accept my offer and instead gave it for free!!). I am very satisfied and find their customer service FANTASTIC! I also had no problems reaching them at all, so I absolutely cannot agree with the negative reactions.
12. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello Bianca!
We are incredibly grateful that you took the time out to leave us a fantastic review! We appreciate you sharing your great online shopping experience with us! This means a lot to us. 💜
Your complete satisfaction is our top goal, and as per your review, we take great pride in providing excellent service.
Thank you again for your feedback, and we look forward to seeing you again! We are happy you are part of Isla Ida family!
- Evi
I’m so so happy with those bracelets
I’m so so happy with those bracelets! Never had a better ones😍
11. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello Gosia!
We appreciate your 5-star rating with us! We are truly happy to hear you love our products! 💜
Thank you for being part of Isla Ida family! 🌳
- Evi
Beautiful necklace 😍
I made an order and was worried if wasn't going to arrive after waiting more than a week..wrote a quick message on Instagram and was answered straight away and was given tracking number so I could follow it up..totally understandable that shipping and deliveries are not as quick these days..my necklace came yesterday. The packaging is cute with little stickers and a discount code for next time.the necklace itself is absolutely beautiful I put it on Straight away, I can't wait to make another order with more this time.
Beautiful items, and great customer service 🥰🥰
10. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello Nicola!
We truly appreciate you taking your time to give us a 5-star rating. Thank you for being patient waiting for your order. 💕
I'm sure it is worth all the wait!
Welcome to Isla Ida family! Thanks for your love and support! 🌻
- Evi
Musste 24€ Zoll bezahlen..
Musste 24€ Zoll bezahlen... Find ich ganz schön heftig... (für ne Kette die 19€ gekostet hat) Hätte man vorher Mal angeben können dass es nicht aus den Niederlanden kommt....
Werde nie wieder dort bestellen
9. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello Fee,
Thank you for contacting us and providing your honest review with your shopping experience with us. Please allow me to clarify the issue you had with us.
We are based in the Netherlands, however, we have a warehouse in Serbia to fulfill orders going internationally. This area was chosen for faster shipping since we cater to most parts of the world. With regards to the price of the custom charge, unfortunately, we do not have control over that since it is mandated and computed by your local post.
I would love to further assist you with your concern. Kindly send me an email at support@islaida.com and provide your order number so I can check into it.
Looking forward to your response.
- Evi
You played me well Isla Ida
Product are ok. But the fact that company is writing EVERYWHERE how it is based in Netherlands and then after a month(!) of waiting I get a surprise: a package came but... I have to pay customs clearance costs because really it comes from.... Serbia (👏). I understand that such countries have cheap cost of employment but...come on...Wouldn't you want for your customers to come back to you?? Don't you want to build some credibility? Such a disappointment 😞
8. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello M,
Thank you for voicing out your feedback. We do appreciate this as we love hearing from our valued customers, whether it may be a good or one where we needs improvement.
I would like to clarify that we have no intention of deceiving our customer. We are based in the Netherlands, however, all international orders are fulfilled using our warehouse in Southeast Europe - specifically Serbia. This was strategically chosen for faster shipping not only for our customers within Europe, but serves all customers worldwide.
I would love to further assist you with your concern. Kindly send me an email at support@islaida.com and provide your order number so I can look into it. We want to make sure you will be taken cared of.
Hope to hear from you soon!
- Evi
Eerste twee x dat ik er besteld heb was…
Eerste twee x dat ik er besteld heb was prima. De laatste keer ontbrak er een item. Ze sturen gewoon elke keer een geautomatiseerd mailtje terug maar lossen het niet op. Waardeloze communicatie. Het product heb ik dus ook nog steeds niet.
Dit was de laatste x dat ik er besteld heb.
Je krijgt toch de indruk dat de goede intenties die ze beweren (zoals bomen planten etc) niets meer is dan een mooi verhaal.
Uiteindelijk na mijn review op trustpilot is het een soort van opgelost. Het item was er niet meer maar er kon iets anders worden uitgezocht. Het cadeau was dus anders en te laat, maar het is er …
6. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello Linda!
First off, I would like to thank you for supporting our brand and all the charities we support too. I apologize for the mishap that happened with your order. This is clearly not in our attention and I still hope this do not reflect your belief in what we are supporting such as the charities and tree-planting projects. These really has nothing to do with what happened with your order.
Please don't worry! We are here to help. We have responded to your email. We are looking forwarded to your response so we can proceed to the next necessary actions.
Hope to hear from you soon!
- Evi
Geen contact
Ik had eerst de helft van mijn bestelling gekregen. Nu hadden ze het goedgemaakt en zeiden dat ze de goede bestelling zouden opsturen.. Nu mis ik nogsteeds een ketting die ik niet heb gekregen. Ik heb weer een paar e-mails gestuurd en weer geen reactie. Ze zijn dus best wel slordig:(
6. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hello Emma!
We appreciate you letting us know about what went wrong with your recent order. Please know that this is not what we have in mind when we say we wanted a smooth and enjoyable shopping experience for you.
I have responded to your email and it would best if we continue to communicate through the email. Don't worry! I will personally take care of your concern.
I am looking forward to your response via email.
Take care!
- Evi
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