Our third purchase from Moonstone and Sage. Our 18 year old loves your jewellery. Beautiful plush but woodland feel box as usual.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The owner is amazing. I had a problem with a piece i bought and she was so gracious and helpful. Gave me a full refund the very next day. Cannot recommend doing business with them enough! 😊
Beautiful jewellery and top customer service. I placed two orders within minutes of each other, and made an address error with the latter. 10 minutes later I received a message from Lucy asking... Vis mer
Found the perfect ring on the website but ordered in the wrong size. Messaged via Facebook and the customer service was second to none. Talked me through all of the options with the main focus being t... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Moonstone & Sage, a jewellery brand rooted in a love for nature and inspired by the quiet magic found in the world around us. Each piece in the collection is carefully chosen to reflect a natural, earthy aesthetic – perfect for those who feel most connected when surrounded by wildflowers and woodlands. These are pieces for nature lovers who value uniqueness, simplicity, and timeless charm. As the brand grows, Moonstone & Sage will become a space for one-of-a-kind designs – thoughtful jewellery inspired by organic textures, natural forms, and a deep appreciation for the world we live in. Based in the UK, all packaging is designed with sustainability in mind, using eco-friendly and recyclable materials wherever possible. Thank you for being here, and for supporting a small business built with heart and intention.
Kontaktopplysninger
4,5
Enestående
38 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Our third purchase from Moonstone and…
Our third purchase from Moonstone and Sage. Our 18 year old loves your jewellery.
Beautiful plush but woodland feel box as usual.
8. oktober 2026
The owner is amazing
The owner is amazing. I had a problem with a piece i bought and she was so gracious and helpful. Gave me a full refund the very next day. Cannot recommend doing business with them enough! 😊
19. september 2026
Anmeldelse skrevet uten oppfordring
Great quality ring lovely packaging and…
Great quality ring lovely packaging and fast delivery my future wife is over the moon
19. august 2026
Lovely jewellery, fantastic customer service!
Ordered a matching set of ring and necklace for my partner's birthday, the jewellery itself is beautiful and feels good quality, presented in a cute little "book" style box and lovely wrapping.
Unfortunately the ring was a little small, but I contacted the company about an exchange, and even though I was a bit outside of the 14 day returns window they quickly accommodated my request, with very friendly and professional communication throughout the process.
Would highly recommend :)
17. august 2026
Beautiful Jewellery and fast delivery
Beautiful Jewellery and fast delivery
6. april 2026
Anmeldelse skrevet uten oppfordring
First class customer experience
I have had two amazing experiences buying from Moonstone and Sage ✨ The jewellery is absolutely exquisite ✨ The packaging is so beautiful ✨Customer experience is exemplary - I messaged at 3:15pm to ask when orders placed that day would be dispatched, I received a lovely helpful message minutes later, I placed my order at 4:15pm, it was dispatched next day delivery at 4:30pm and I was wearing it by 12pm the next day! Every interaction from customer service has been so warm, kind and helpful ❤️ Love this business ❤️
27. mars 2026
Anmeldelse skrevet uten oppfordring
Absolutely stunning ring
Absolutely stunning ring, I’m also in love with the box it arrived in. Absolutely beautifully presented! 100% recommend for a truly special ring.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Nice ring BUT...
The ring is stunning, the representation was stunning and delivery quick. However a big but... The silver ring is SO ridiculously soft that just getting the label off bent it! And also it just doesn't hold its shape! It keeps opening on my finger and constantly becoming too loose. Silver just shouldn't be so ridiculously soft.
Editing my review. I wore the ring 6 times and then it disappeared! Clearly fell off as the silver was abnormally soft. I did email company when they responded to my review and I never heard back. Expensive thing to lose and I'm very sad
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonstone And Sage
Hi,
Thank you so much for your review — we’re really glad you love the design and that it arrived quickly 💚
We’re really sorry to hear about your experience with the ring bending. As this is an adjustable 925 sterling silver ring, it’s designed to be slightly flexible so it can be gently opened and adjusted for the perfect fit.
Because of this, it can bend if it’s caught or put under pressure.
That said, we completely understand how frustrating this must feel, and we want you to be 100% happy with your ring. Please get in touch with us so we can help with a replacement or alternative option that may suit you better.
Thank you again for your feedback — it really means a lot to us ✨
– Lucy, Moonstone & Sage
Edit: We're so sorry to hear that you've lost your ring. We completely understand how upsetting that must be! We also wanted to let you know that we haven't received an email from you. It's possible it was sent to the wrong address or didn't come through for some reason.
If you could please email us at info@moonstone-and-sage.co.uk, we'll be more than happy to look into this for you and see what we can do to help.
We look forward to hearing from you so we can resolve this together. 💚
10/10 service
10/10 service. My mum bought me the olive grove moss agate ring for my 30th as a keepsake and I’m in love with it! It was unfortunately a couple sizes too big so I asked if I could exchange for smaller size, no problem had it back perfect size within a week. In love with it, I wish I could upload a photo on here of how pretty it is. Thank you so much Lani 💕
26. februar 2026
Anmeldelse skrevet uten oppfordring
Have just purchased a ring for a very…
Have just purchased a ring for a very good friend ,it's absolutely gorgeous and she loves it . Reasonably priced to. Quality amazing, had emailed them and was sent an email straight back , excellent customer service to. Will be using again asap. One very happy customer.
6. mars 2026
Beautiful jewellery, excellent customer service
I got a ring from M&S recently and I was blown away. It's absolutely stunning, high quality jewellery and the customer service was great. Postage was very fast. I had to return my ring for a smaller size and Lucy & Lani sorted this for me so quickly and easily. Thank you so much!
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Moonstone And Sage
Thank you so much for your lovely review, Abi. We’re so glad you love your ring and that we could help get the sizing sorted quickly for you. We really appreciate your support and kind words! ✨
I give you 5 stars
I give you 5 stars, ring beautiful, packaged well and in a lovely ring box, would definitely buy from you again, this is for my Daughters 30th she wanted this ring and we are surprising her with it,thankyou delighted.
13. februar 2026
Svar fra Moonstone And Sage
Thank you so much for your lovely review Dawn! We’re so happy to hear you’re pleased with the ring and packaging. What a wonderful surprise for your daughter’s 30th — we hope she loved it! Thank you again for your support. ✨
Beautiful item and wonderful company…
Beautiful item and wonderful company great customer service
2. februar 2026
Beautiful ring 🩷
6. februar 2026
Great customer service
I'm changing from my previously one star review.
The ring that I had received chipped the first day I wore it. When I contacted the company, they were very quick in their response. They apologised and send me a replacement ring. The 4 stars are for Lucy and her impeccable customer service. I hope this ring lasts longer than the first one.
9. februar 2026
This company provides beautiful…
This company provides beautiful jewellery and amazing customer service.
Recently brought my partner a sandstone promise ring, the packaging, box and product were brilliant, unfortunately I picked the wrong size but Lucy from moonstone and sage paid for the products return and outgoing delivery with the correct size. A pleasure of a company to deal with, will purchase again and definitely recommend.
20. desember 2025
Anmeldelse skrevet uten oppfordring
Beautiful jewellery and top customer…
Beautiful jewellery and top customer service.
I placed two orders within minutes of each other, and made an address error with the latter.
10 minutes later I received a message from Lucy asking for clarity on the address.
Received the gifts for my wife 2 days later.
She loves them.
As a Jewelery maker these are the standards I aspire to.
6. desember 2025
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.