I spent $1,200 on a diode laser and within 3 days the module burnt out. Contacting support is non existent as the only messages you will get are from an AI bot telling you to disassemble parts of the... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
I spent $1,200 on a diode laser and within 3 days the module burnt out. Contacting support is non existent as the only messages you will get are from an AI bot telling you to disassemble parts of the... Vis mer
Selskapet har svart
When i received my Ikier Master co2 one of the limit switch cables was not conected to the mainbord. I had to loosen the 3 screws that hold the IR module bracket so that the pin that is on the bra... Vis mer
I am very new to CO2 Lasers. The iKier Master was a breeze to setup and have running within 45 minutes of unboxing. I love now having the option to cut and engrave clear acrylics. Have already do... Vis mer
J'ai acheté un graveur k1 ultra 36w en novembre 2025, j'ai une panne de câbles dégradés, j'ai envoyé un mail à support ikier, ils m'ont répondu et analysé mon problème par rapport aux photos et vidéo... Vis mer
At iKier, we want to encourage people to create their own life and pursue a more sustainable and quality lifestyle. Driven by originality, sustainability and craftsmanship, you and us, can make a difference to yourself, your family and your community, and make higher value. The iKier brand represents the most advanced semiconductor laser technology; represents the richest DIY content ecosystem; represents the most intimate control experience for the majority of users. We have the industry's top motion algorithm engineers, and have developed a number of global industry-leading laser engraving machine products, including the world's first in the industry to achieve the laser auto-focus function, the world's first in the industry to achieve automatic sinking cutting technology, and the world's first in the industry to achieve the function of continuing engraving after interruption.
Kina
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ich habe 3 lasers von Atomstack/Ikier in prinzip sind nich schlecht(dafür 4 sterne) aber suport oder kontakt...unmöglich! Wenn was kaput geht oder hilfe brauchst! Niemand da! Nie wieder
Label created immediately which means you can't see when it shipped. No tracking info available 14 days later. Contact support with order number and ignored. No response yet 3 days later. Need to refund my money and keep the item. I no longer want to use it from a company like this.
Very high-quality product. Friendly customer service, fast delivery, and good support.
The X40 protection lenses that I bought is of very high quality. Delivery was very fast for free shipping. Thank you so much for an awesome service. I highly recommend ikier.com.
Straight forward website. Prompt service. Excellent communication. Terrific products.
Bom dia, não recebi o produto, não tenho nenhuma informação sobre a entrega. O trabalho é péssimo, pelo menos por enquanto!
이 회사는 고객 대응이 아주 좋아요...답변도 빠르고 고객의 소리를 잘 들어줍니다.
Je suis très satisfait de mon achat, la machine fonctionne très bien et à un bon rythme. Un petit manque de puissance pour l’absorptions des fumées qui encrasse le laser mais après une utilisation très poussé.
Le service support est très agréable et répond très vite en trouvant une solution. j'utilise 3 machines 70 MAX PRO
Je recommande cette entreprise
The company had the part I needed in stock and it fit perfectly and only took a few days to get so the machine was down just a short time.
Service après vente très réactif , bon suivi technique des problèmes que j'ai avec mon Ikier K1 36W.
I bought a refurbished k1 Ultra 36w, a fantastic machine. Ive had a couple of occasions to contact support and they have been by far the fastest, most helpful and responsive customer service I have dealt with, Even when my guarantee had run out. Highly highly recommend Ikier machines, top quality and exceptional customer service
Da gibt es nicht viel zu sagen, die Maschine IKIER K1 ist Stabil und robust gebaut. Nach ca. einem dreiviertel Jahr wollte sie nicht mehr. Habe mich an den Support gewandt und ohne große Diskussionen Hilfe und Ersatz bekommen. Da können sich manche Deutschen Firmen ein Beispiel dran nehmen.
Bin mit dem Laser sehr zufrieden.
Er hatte zwar schon 2 kleine Defekte die aber dank des guten serviceteam von Ikier schnell behoben wurden.
Das einzige was ich zu bemängeln habe ist das ich die Schäden selber bezahlen musste und es nicht auf Kulanz gemacht wurde weil der Laser kurz nach der Garantiezeit von 1 Jahr defekt ging
I own an Iker K1 Ultra 36W, which is a truly exceptional cutter! After using it for a while, I had some issues with the Z-axis because it wouldn't hone properly. I contacted support, who promptly provided me with replacement parts. Having an efficient after-sales service is definitely an added bonus to any purchase! Thanks Ikier!
Après avoir commandé un Ikier K1 Pro avec tête IR et tête diode 24/48 W, il y avait un problème avec la mise au point automatique. J'ai contacté le support, après quelques tests, le problème venait du switch de position haute de tête. Le support m'a envoyé le switch de remplacement et tout est rentré dans l'ordre. Support rapide et compétent. Merci encore.
Ikier support team has been always prompt and effective in resolving any issues. My machine is amazing
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