AFTER multiple emails back and forth and promises from their customer service department to send me a refund, they never did. They dropped the issue. The items arrived verrry late, and was not able... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I am completely in love with Giarite’s stunning BRILLY - HUE bag and the GTE CRYSTAL BELT! These pieces are pure luxury — the craftsmanship, the sparkle, and the sheer elegance are unmatched. The... Vis mer
I ordered the Prismelle during the pre-order phase, and although it took a little while for the bag to arrive, it was absolutely worth the wait! The craftsmanship is outstanding — the bag feels incre... Vis mer
Do not order from this company they delivered 9 days late when I asked for a refund as it arrived too late they offer you a new bag instead , then they agree to 50% refund as (good will gesture) That... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Giarité is a vegan & cruelty-free luxury fashion brand dedicated to empowering women and elevating the luxury experience through positive impacts. As a female-led company, we understand the modern woman’s desire for luxury, minimalism, and guilt-free statement pieces. We believe that fashion should never involve cruelty, which is why Giarité is dedicated to leading the industry toward a more eco-conscious and cruelty-free direction, benefiting both humans and animals.
Kontaktopplysninger
85 Great Portland Street, First Floor, W1W 7LT, London, Storbritannia
- support@giarite.com
- giarite.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 63 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I ordered the Bijou handbag and I am…
I ordered the Bijou handbag and I am absolutely thrilled with it! The craftsmanship is beautiful and the quality is far beyond what I expected. The bag feels luxurious, looks elegant, and it truly stands out — I receive compliments almost every time I wear it.
It’s clear that a lot of attention to detail goes into the making of these handbags. The leather, the stitching, the design — everything is spot on. I love how versatile the Bijou is; it matches both casual and more elegant outfits.
The ordering process was smooth and the customer support was friendly and responsive. I can honestly say that this purchase was worth it, and I would definitely order from Giarité again.
Prismelle Bag is a dream!
I ordered the Prismelle during the pre-order phase, and although it took a little while for the bag to arrive, it was absolutely worth the wait! The craftsmanship is outstanding — the bag feels incredibly high-quality, looks luxurious, and you can immediately tell it’s handmade with care.
Every time I wear it, people notice and compliment it. I totally love it and couldn’t be happier with my purchase. Definitely worth it!
AVOID SCAM
AVOID - SCAM.
I have ordered a bag end of August 2025 on next day delivery and received the bag after 5 weeks in October 2025.
When chasing customer service since I had ordered this for a wedding, they kept promising different dates that they would expect my order to be shipped and clearly they had no clue what was going on on their end.
After receiving the bag which failed to make it to the estimated shipping window, I wanted to return the bag, the customer service said they were unable to process any returns since the return portal is temporarily unavailable due to a system issue. I have contacted my credit card provider and raised and dispute and the citizens advise since they are violating the consumer’s rights legislation. Last not least the quality of the bag was below average since they used heavy metallic welding for the inner lining making the bag very heavy and not practical to use.
The customer service is appalling and the company is clearly a scam - DO NOT ORDER.
Scam
In same position as others, wish I had read the reviews before ordering. This company is a scam, who steal money and don’t comply with Consumer Contract Regs
AVOID!!!
Customer service is awful, and they will do everything they can to avoid complying with Consumer Contracts Regulations.
I ordered a bag, still not shipped, Iv tried to cancel and they refuse.
Therefore I’ll be contacting trading standards and PayPal to cancel my payment as this is fraud.
AVOID - Clearly a scam company!!!
AVOID - Clearly a scam company.
I have ordered over a week ago on next day delivery and have still not received any information regarding shipment.
When chasing customer service it took 4 times to get a response - they claimed my email went to spam however I used their own online support twice & sent two follow up emails so this is just a blatant lie. I was strung along saying they are asking their warehouse for an update but no update has come and they take over 24 hours to reply to each email.
I then asked for them to cancel and refund my order which they completely ignored and told me they will chase my order when the warehouse reopens after the weekend!!?? I had ordered this for my wedding and there is absolutely no trust this will arrive on time so I want my order cancelled immediately.
The customer service is appalling and the company is clearly a scam - DO NOT ORDER.
I highly recommand Giarite
I highly recommand Giarite! The high quality of the bags is very very good, the price very low. Everybody looked at my bag and asked where do yo have it? Buy with trust feom this shop!

Svar fra Giarite
Brilly is the Best!
Giarite is a very serious Company and I m in love with their bags! I bought 2 Brillys and they are very qualitative. The price is amazing for this quality! I highly recomand you...Grab your bag!

Svar fra Giarite
My most beloved bag
My most beloved bag!
I had high expectations of this brand after seeing their Instagram and oh boy... they DELIVERED! From the packaging to the actual bags which are very roomy btw, everything was great! I can fit many things and still wear a special and beautiful handbag! Can't wait to see the new pieces coming out!
Beautiful bag and delivery was fast
Great customer support experience
Wonderful and fun bags! Had some return issues but got all solved with an extremely attentive customer service!
The customer service was excellent and…
The customer service was excellent and the rep was empathetic to my concerns.
I am completely in love with Giarite’s…
I am completely in love with Giarite’s stunning BRILLY - HUE bag and the GTE CRYSTAL BELT! These pieces are pure luxury — the craftsmanship, the sparkle, and the sheer elegance are unmatched. The BRILLY - HUE bag is a showstopper in every way, effortlessly combining bold color with a sleek, sophisticated design. And the GTE CRYSTAL BELT? It's a statement accessory that instantly elevates any outfit.
Even the packaging was a dream — the beautiful storage pouches and stylish boxes made unboxing feel like opening a treasure. Giarite has truly mastered the art of modern glam. I’m already counting down the days until my next purchase!
Thank you, GIARITE!!
Worst customer experience!
Ordering from Giarite went from a nice experience to the worst! After ordering one bag I decided to get more colors and asked them politely if ordering multiple extra bags would get me any discount. The answer was yes and I went ahead and got more colors of the same bag. Decided I prefer the one I have and to give the same to my daughter. Trying to send the remaining bag back turned into a deceitful mess. Trying to initiate a return online within the required timeframe wasn’t possible so I contact them. I get a response that since they were discounted I can’t return? What??? I ordered multiple bags and YOU gave me a discount code. They weren’t discounted to begin with and didn’t come with a note „ reduced items cannot be returned“ . I tell them how I feel and they graciously tell me as a ONE TIME exemption I can return. Sure enough the link doesn’t work …. nothing works! Complaining and telling them about my frustration and how I feel trapped with this „ nice discount“ „ too bad you can’t return“ way they now offer me to send it all the way back to London on my expense of course! I’m not a company that enjoys some flat rates for shipping. They know it won’t be worth paying the exorbitant price for shipping…. NEVER again and convinced friends to shop somewhere else!!!!

Svar fra Giarite
I love my new bag
I love my new bag! It’s beautiful and perfect for a special night out.

Svar fra Giarite
Amazing customer service and gorgeous bags!
Their customer service is amazing and very attentive, they corrected a shipping issue immediately and were very sweet about it. As for the bags, well, what can I say?! They are absolutely stunning and well made bags and prove that animals don't need to be tortured to look good. They are also sustainable and ethical. I can't recommend this company enough.

Svar fra Giarite
My Black Brilly is gorgeous
I bought the Black Brilly and it is gorgeous. The material is gem encrusted but it is really soft to touch and the sparkle is insane. My family was visiting and I already got so many compliments. The shipping took a tiny bit longer but customer service was really helpful and assured me that my package will be with me soon. Overall a very positive experience

Svar fra Giarite
Outstanding Customer Support
I have ordered several beautiful handbags from Giarite and not only are they gorgeous, they are well crafted. Additionally the Customer Support provided is nothing less than superb. From "soup to nuts" dealing with Giarite is an absolute pleasure. Additionally, Diana in Customer Support has been wonderful in helping to resolve a minor problem. I recommend these beautiful handbags and this wonderful company that truly knows what it takes to run a reputable business! Thank you to Giarite! Jan Simmons

Svar fra Giarite
The products are absolutely stunning
The products are absolutely stunning. Diana in customer service quickly helped resolve a minor issue with amazing communication and outstanding service. Would highly recommend!

Svar fra Giarite
Stunning purse!
This purse is a true showstopper, with its glimmering embellishments and intricate design that create a dazzling sparkle, catching the light from every angle. Its versatility is unparalleled, seamlessly enhancing any ensemble from day to night. A perfect fusion of elegance and glamour, elevating any look and turning heads wherever you go.

Svar fra Giarite
Order placed…… with a lovely discount
Order placed…… with a lovely discount, handbag received very quickly and when it arrived the packaging was lovely the handbag itself was stunning and so well made it will absolutely be a wardrobe staple for many years to come If you’re thinking of purchasing do you won’t regret it

Svar fra Giarite
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







