Gearcustoms.com Anmeldelser 105

TrustScore 2.5 av 5

2,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Very nice. My wife loves it and the seller reached out several times to make sure it was perfect. I’m never one for leaving reviews and I do Not always have much faith in ordering customized items onl... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We gave one of the personalized blankets to every grandchild (11) this Christmas and they all loved them!! And they all seemed to grasp that when they were wrapped in the blanket they were wrapped in... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I am with most of the other customers on the bad reviews I read, Guaranteed delivery by Christmas IF ordered by Dec 10th, Ordered Dec 3rd and got an email saying they received order and am processing... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I ordered a product which was supposed to arrive in 7-10 business days. I got notification that it had shipped via USPS but when I tried to track it, it said only that a label had been created. After... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Gavebutikk

Skrevet av virksomheten

At Gearcustoms, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.


Kontaktopplysninger

2,7

Under middels

TrustScore 2.5 av 5

105 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Disappointed

I received my personalized ornaments and was not happy with them. The website reads that they are made from ceramic, but I received ornaments made from metal. I am returning them for a refund. I also reviewed the item on the Gear Customs website and gave it one star, but when my review was posted it had five stars on it.

15. november 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Experience

I am totally pleased with my experience with this company. One of the images in my order did not show up as the correct dog. I sent an email explaining the problem and they promptly corrected it. I also asked them to add a small detail to one of the images. They were more than pleased to do it. The end result was just as I wanted, and my daughter-in-law loved the shirt. Thank you Gearcustoms.

29. september 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

My gnome tee shirt experience

I recently bought a gnome tee shirt, got it within a week, but got charged twice on my visa card,( wasn't happy). Called them a couple of times, sent couple of emails, & then FINALLY they took care of the problem & refunded my visa card!! Now, I'm a happy camper & will reconsider doing business with them again!!

15. september 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

We're very sorry that you had to try and contact us so many times, but we're glad to hear that everything has been resolved. We hope we still have the to continue to serve you in the future! Thank you for giving us this trust!

Vurdert til 1 av 5 stjerner

Unhappy with customer service response

I sent an order to my friend who has not received it and customer service will not reach out to me. I also ordered some items for myself and those came in just fine and look great. I never received a tracking or order number so I cannot look it up.

14. september 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

Hi there, we are so sorry for taking too long to get back to you. As we have explained in the email, your second package has been lost tracking for a few days at the transit point so the order arrived much later than expected but it's glad to know that in the end, your friend still received it. We are very happy to see that you love our product, hope that in the future we still have another chance to serve you to be able to make your experience with us better.

Vurdert til 5 av 5 stjerner

I am pleased with my 3 items purchased

I am pleased with my 3 items purchased! I order 2 customized shirts and a mug for my husbands 1st Father’s Day. However USPS lost my package and we’re very uncooperative in locating it or refunding me. Took a month to get a dispute letter after more than several attempts. I sent Gear Customs the two disputed letters I received from USPS and they shipped my items out right AWAY! I received them quickly and they communicated every step of the way. Will definitely be ordering from Gear Customer in the future!

22. juli 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

We are very sorry for your bad experience. Our process of handling lost orders is cumbersome and we are still working every day to make it faster so that our valuable customers can receive their orders faster.
Thank you for this honest sharing, this will be a lesson for us in caring for and supporting customers who have difficulty with their orders!

Vurdert til 5 av 5 stjerner

Excellent Service

Ordered a personalized shirt, but upon arrival, it was blank. I contacted support and Ashley was quick to assist with the order and sent a replacement which came out better than I could have hoped! Highly recommend this site.

17. juli 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

Vurdert til 1 av 5 stjerner

I'm so disappointed with my order

I'm so disappointed with my order, I paid $98 for two stoles, with two different things to be written. They sent me two stoles with the same exact thing written on them.
The material is not the same as the picture and where the point is to drape in the back near the neck is missing.... The sewing is horrible, and there's also fading on an area of the stole. My graduation pictures are next week and my stole is wrong 😭😭😭... they have a recording but not a live person to talk to. I'm sooo stupid to trust these online companies!!! I'm out of $98 and no stole.

1. juli 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

We're so sorry for this bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed the mark :( Hope the resolution we offered you, refund the money, is fine with you right now

Vurdert til 5 av 5 stjerner

Great customer service

I received my order and there was an issue with it, I contacted the company and they sent me a replacement product with the issue corrected right away. Very easy to work with ans I was very pleased with the replacement product.

28. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

Thank you for your 5-star review! Your feedback helps us do better!

Vurdert til 5 av 5 stjerner

Great Product

Beautiful product and picture clarity was wonderful. Great 1st Fathers Day gift for my husband!

23. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!

Vurdert til 1 av 5 stjerner

Item arrived damaged

Item arrived damaged. Emailed and texted several times to customer service number provided (no phone number) and no one has reached out to remedy the situation. This was supposed to be Father’s Day gift. I would not shop here again and advise others to beware. Horrible customer service. Horrible quality.

6. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

Hi there, we are so sorry for your bad experience with us recently. Hope you can check your email carefully again. Your replacement is already completed and we have emailed you your new tracking number - which is in production as soon as you email us about your situation (We also attached a proof for that in the email)

Vurdert til 5 av 5 stjerner

Easy & Straightforward

This was a easy & straightforward process. It was very user friendly and the finished product was Amazing! I would recommend this company and will re-use them again.

17. mai 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

Hi there, thank you for trusting us! Your review is the motivation for us to continue to develop every day!

Vurdert til 5 av 5 stjerner

Great Blanket

The blanket was soft and beautiful. The picture came out great.

12. mai 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

Glad you like our products! If you have any suggestions to improve our products and service, please do not hesitate to email us at support@gearcustoms.com

Vurdert til 5 av 5 stjerner

THANK YOU SO MUCH ASHLEY FOR HELPING US…

THANK YOU SO MUCH ASHLEY FOR HELPING US !!! We are so Happy with the Beautiful sash. WE LOVE IT!

11. mai 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

Hi, I'm also very sorry that the first order was damaged but I'm glad to have made you satisfied with the product and service when the replacement was delivered to you on time and of good quality. Hope to get another chance to serve you in the next few time

Vurdert til 5 av 5 stjerner

Great place to do business with

Great place to do business with! Easy and quick. Also, Great bunch of people who are personable and treat people like family. Great experience.

18. april 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

Thank you for this meaningful comment. At Gear Customs Store, we are obsessed with making sure our customers are happy and Gear Customs Store is a small business that is growing every day. And while it is our goal to serve our community, it all starts with how well we serve you.

Vurdert til 5 av 5 stjerner

First cup no good, which supplier replaced without a hassle

The cup I originally ordered did not have the correct colour's that I selected.
When the supplier became aware of it, from my review, they contacted me immediately and resent another cup that was just perfect!

Great customer service...

9. mars 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gearcustoms.com

We're sorry that the first product wasn't thoroughly checked before dispatch, but we're happy to hear that you're satisfied with your replacement. Hope to get another chance to serve you, our precious customer!

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