Very nice. My wife loves it and the seller reached out several times to make sure it was perfect. I’m never one for leaving reviews and I do Not always have much faith in ordering customized items onl... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We gave one of the personalized blankets to every grandchild (11) this Christmas and they all loved them!! And they all seemed to grasp that when they were wrapped in the blanket they were wrapped in... Vis mer
Selskapet har svart
I am with most of the other customers on the bad reviews I read, Guaranteed delivery by Christmas IF ordered by Dec 10th, Ordered Dec 3rd and got an email saying they received order and am processing... Vis mer
Selskapet har svart
I ordered a product which was supposed to arrive in 7-10 business days. I got notification that it had shipped via USPS but when I tried to track it, it said only that a label had been created. After... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Gearcustoms, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.
Kontaktopplysninger
1275 Fairfax Ave, 94124, San Francisco, USA
- +1 (205) 880 8899
- support@gearcustoms.com
- gearcustoms.com
2,7
Under middels
105 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Too slow of delivery, no customer service
Needed an order delivered by the 19th of the month, website stated this was not an issue by the estimated delivery dates, but it was not true. Customer support only send one message per day it seems and the info is not helpful and they are unwilling to do much at all.
Order placed on the 6th.
Order marked as shipped on the 14th.
No UPS tracking info, started support chat on the 18th for current status or refund
1 message per day is all that support can give with no real answers or clarity
On the 20th UPS finally showed an ETA of the 24th
Zero responses from customer support since the 20th of the month (currently 25th)
Avoid this company, look for a more reputable one.
25. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Horrible!!!!
Horrible!!!!
I ordered my graduation sash from them which I never received it.
I graduated without it because of them. They successfully switched my joy to tears😭😭
I don’t recommend them to anyone.
Don’t order anything from them unless you want to cry on your special day like me.
19. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Not professional.
If I could give ZERO stars I would. I ordered a shirt for fathers day and I made sure the address was correct when I made the purchase. Come to find out the item got shipped back due to not having the correct address. I've tried calling and emailing. I got nothing back. DO NOT ORDER FROM THEM!!!!! It's bull crap. I didn't even get a refund.
9. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Bad customer service/Product never received
I purchased a custom sign in early June & it’s now mid July & I have not received the product. I’ve tried to contact Customer Service by phone & email with no response. I would not recommend this company. M
16. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Bad Serviced
I placed an order for 3 shirts, two of them came the way i expected, the third shirt looked faded and is not what i expected at all, the color of my hair looked blond and it is suppose to be brown. It was a mess. My other issue with your company is that you do not give much updated or a good tracking numbers for the orders. I did not like that either and when i reached to find out about my order no one responded. Some of my order was for Father's day and I received over a week later. I will not be ordering from you again.
9. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
My product was sent back because they…
My product was sent back because they had zip code wrong. Instead of sending it back to me, they sent me a coupon and said ro order again. Why the hell would I pay twice for my order???? I just want my order sent back to the right address. Why can't I get a refund or send the package back? That's not an answer.
8. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. Your order could not be delivered due to the wrong address and it is also completed so nothing can be changed, we are sorry
Lack of customer support and wrong product description.
I had reached out a few times by email and by the contact us option on your website. Automated responses are all I receive with no solution. The tumblers do not have a magnetic locking lid as described in their details. Very low quality.
15. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hi,
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
I placed an order and canceled the next…
I placed an order and canceled the next day, because they could not guarantee receipt of item by the time I needed it. That was on May 8th and they still have not issued a refund. It's been a month now!?! Getting a hold of anyone for customer service help is ridiculous. You can only email and cross your fingers that they reply.
8. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hi,
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Poor Customer Support
I ordered a dog themed t shirt for my wife for Mother's Day on April 23. The shirt design was awesome but the shirt is way too big. I've reached out to customer support by email several times and left a review on GearCustoms website to see what we can do to get a shirt that fits. I have yet to get a response. I hope this review will help to get this resolved
23. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us.
I have given you a solution via email and sms, please check and report back to me, thanks
Been waiting a whole month and Im still…
Been waiting a whole month and Im still waiting to hear from someone. NEVER got any email.... wish i would have checked the reviews first. This site is to SCAM US citizens out of their money. PLEASE be aware
6. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
I think I have been scammed! Run!!
I think I have been scammed! I ordered a tshirts said it would be here by June 6th, no email of confirmation. I have tried emailing no response! Could you please be honest and refund my money????
5. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
If I could give less than one star I…
If I could give less than one star I would. Never received my order and when I emailed support the first time I was told it would arrive in 7-10 business days. After waiting more than 10 business days I emailed support again requesting a refund…no reply. A few days later sent another email…no reply. Don’t waste your time or money with this scam company.
4. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hi, I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understood, to be honest.
I have already replied to your email, but I am still waiting for the manufacturer to give you a more detailed response, please wait.
I ordered a tumbler for my best friends…
I ordered a tumbler for my best friends birthday. Order placed May 3rd. May 13th I inquired about the order. No response for a couple days, when I received the tracking number. Checked it today - May 18 and it says "order not found". SCAM! DO NOT ORDER FROM THIS COMPANY!!!!
18. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hi,
I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
I am very pleased with the tee shirt
I am very pleased with the tee shirt. It goes in a quilt I'm making for my brother that passed. His daughter will be very happy. Thanks, great job!
24. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
I ordered several ornaments for…
I ordered several ornaments for xmas..tracking said I moved..I wrote many many times to company and Ashley at company regarding this..I had NOT moved but received no response from company and a few emails from Ashley with same email stating it was sent. This has been ongoing for 3 months. Please do not order from them
15. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
We are very sorry for the inconvenience with your order. The order has been shipped, but because you have moved out of the shipping address, the order cannot be delivered to you. We have provided you with a coupon so that you can re-order your new order delivered to your correct address. Thank you very much for your purchase
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY. If I could give No Stars I would. First, They are NOT based in the USA as their website shows so I was charged international charges on my credit card on top of the cost of my order. Second, my order arrived missing items which the company refused to replace or refund my money for. Third, the two items I did get had blurry, smeared, and crooked printing and when I contacted the company about it, even including pictures of the issues, they refused to do anything about it. Do NOT spend money with this company! They will defruad you of your hard earned money.
29. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hi,
I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Easy and beautiful
It was very easy to create the ornament, and it turned out wonderfully!
28. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
I ordered the personalized pet ornament…
I ordered the personalized pet ornament and it came out beautifully. Conversations with company were great and company was very responsive. Would buy from them again.
20. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
Unsatisfied customer
Communication with this company is very limited. I placed my order November 30, 2022. Finally received a tracking number on December 14th. Gearcustoms email said it was issued December 4th, but nothing was visible with UPS. Today is December 17th and still no change or idea when or if I will get my gift for Christmas. They did of course take my money same day. Google search said could be possible scam, I guess I will see.
17. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
Hi,
I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Very nicely made ornament
I love the product my daughter received. It made her cry. It was made very well and was exactly as described. It came in a timely manner. I will be purchasing from this company again.
6. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.